Point Digital Finance, Inc.

Role Description The Manager, Portfolio Performance and Oversight, is responsible for overseeing the operational performance, governance, and strategic management of servicing activities supporting Home Equity Investment (HEI) products and the team that manages them. This role leads internal portfolio performance while owning oversight of third-party subservicers and monitoring the performing portfolio to ensure operational excellence, regulatory compliance, and a high-quality customer experience. The position provides servicing performance management, operational reporting, and portfolio oversight along with leadership to servicing operations teams. The Manager creates and manages servicing performance frameworks, monitors portfolio servicing health, and supports the management of subservicers to ensure alignment with contractual obligations, service level agreements, and regulatory standards. This role partners cross-functionally with Product, Capital Markets, Compliance, Risk, and Operations leadership to drive servicing strategy, portfolio insights, and operational scalability as the HEI portfolio grows. This is a new role within the Servicing team at Point. A successful candidate will need an entrepreneurial mindset that can both outline strategic objectives and manage day-to-day execution and oversight of direct reports. Your responsibilities - Drive Servicer Partner Performance: Manage and monitor the day-to-day performance of external vendors responsible for HEI servicing, ensuring they meet or exceed key performance metrics. - Enable Business Outcomes: Collaborate with internal stakeholders to align vendor performance with Point’s strategic objectives, ensuring that vendor contributions drive measurable business outcomes. - Enhance Customer Experience: Ensure that subservicing partners deliver a personalized and effortless customer experience, addressing customer needs quickly and effectively while maintaining Point's commitment to quality. - Monitor and Enforce Internal and External KPIs: Track internal servicing and vendor performance using established KPIs and scorecards, such as response times, remittance time frames, customer satisfaction scores, and compliance with service level agreements (SLAs). - Vendor Relationship Management: Build and maintain strong relationships with external agencies to foster open communication, partnership, and alignment with Point’s goals. - Performance Improvement Initiatives: Collaborate with vendors to identify areas for improvement, provide actionable feedback, and work together to implement solutions that enhance efficiency and borrower outcomes. - Cross-Functional Collaboration: Work closely with internal teams such as Operations, Legal, Investor Operations, and Lending Partnerships to align vendor performance with Point’s broader objectives and operational needs. - Data-Driven Analysis: Utilize data and reporting tools to track vendor performance, identify trends, and make informed decisions that drive continual improvements in service delivery. Qualifications - Bachelor’s degree in Business, Finance, Operations, or a related field, or equivalent practical experience. - 5+ years of experience in vendor management, servicing, or default management including experience supporting in-house operations and/or partnering with third-party BPOs in mortgage servicing environments. - Demonstrated experience managing vendor performance against defined KPIs, SLAs, and quality standards, with the ability to assess operational health and drive accountability. Direct experience setting KPIs. - Hands-on experience supporting or conducting vendor onsite visits, operational audits, or compliance reviews. - An entrepreneurial mindset that demonstrates true ownership of the role. A demonstrated bias for action and comfort with “over-communicating” to drive internal alignment and identify and socialize operational improvements. Ability to operate effectively in a fast-paced, evolving environment with competing priorities. - Strong analytical skills, with comfort creating and interpreting dashboards and operational metrics (e.g., productivity, adherence, QA, roll rates, abandonment, customer outcomes) and translating insights into actionable recommendations. Experience building operational dashboards or reporting using business intelligence tools such as Sigma, Tableau, Looker, or Power BI. - Demonstrated experience managing the work product and mentoring others to build internal redundancy and enhance team’s analytical capabilities (experience as a team lead or manager is required). - Strong written and verbal communication skills, with the ability to clearly communicate expectations, performance feedback, and risks to vendors and internal stakeholders. - Willingness and ability to travel domestically and internationally for vendor onsite visits as needed (once a quarter). Nice to Have - Experience with Home Equity Investment (HEI) products and servicing operations. - Strong communication and interpersonal skills with the ability to manage cross-functional relationships. - Experience supporting the launch, onboarding, or expansion of servicing operations, including first-party teams and/or third-party BPO partnerships, with involvement in early-stage performance stabilization and governance setup. - Regulatory & Compliance Knowledge: Understanding of servicing regulations, including RESPA, TILA, FCRA, and CFPB servicing guidelines. Benefits - Generous health benefits: Comprehensive medical, dental, and vision plans with options for flexible spending accounts (FSA) and health savings accounts (HSA). - Unlimited paid time off: Recharge with unlimited paid time off and 10 company holidays. - Flexible remote and onsite work: Support for fully remote work and an amazing in-person environment in our downtown Palo Alto, CA HQ. - Fully paid parental leave: Supplement state Paid Family Leave (PFL) so employees receive 100% of their regular base pay, plus two additional weeks of fully paid leave after state PFL ends. - Equity: Meaningful equity to share the value you help create. - Financial wellness: 401K retirement plans, guaranteed life insurance, and short- and long-term disability coverage. - Extra work/life benefits: Monthly stipends for internet, mobile plans, wellness perks, a one-time home office reimbursement, and company provided equipment including a MacBook and monitor. Location Requirement This is a remote position. However, candidates must reside in one of Point’s states of operation: AL, AZ, AR, CA, CO, CT, DC, FL, GA, IL, KS, KY, MA, MD, MI, MN, MO, NH, NV, NJ, NY, NC, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI. Equal Opportunity Employer Point is proud to be an equal-opportunity employer. We provide employment opportunities regardless of age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class.

Role Description Point is looking for a high-performing partnerships leader to help drive the next phase of growth in our servicing partnerships channel. This role is designed for someone who thinks like an owner, operates with strong commercial judgment, and approaches partnerships as long-term strategic growth levers rather than transactional sales channels. As Senior Partnerships Manager, Servicing, you will lead the development and expansion of mortgage and consumer loan servicer partnerships that accelerate adoption of Point’s home equity solutions and contribute directly to revenue growth. Success in this role requires a deep understanding of: - Incentive alignment - Distribution strategy - Operational realities - Long-term partnership economics You will work cross-functionally across Product, Growth, and Leadership teams to identify high-leverage opportunities, improve go-to-market alignment, and strengthen Point’s market positioning within the servicing ecosystem. Your responsibilities - Own and expand enterprise-level relationships with mortgage and consumer loan servicers to drive long-term revenue growth and scalable distribution. - Lead partnership opportunities end-to-end, from sourcing and negotiation through activation, adoption, and expansion. - Identify high-impact distribution opportunities by evaluating borrower economics, operational friction, retention dynamics, and commercial viability. - Develop partnership strategies that improve conversion efficiency, origination lift, and long-term value creation. - Build executive alignment and multi-threaded relationships across servicing organizations, including strategic sponsors and operational champions. - Collaborate cross-functionally to strengthen go-to-market execution, improve activation strategy, and influence product direction. - Pressure-test assumptions, evaluate execution risk, and identify scalable partnership motions that create durable business impact. - Translate market insights, stakeholder feedback, and ecosystem dynamics into actionable recommendations and measurable outcomes. - Create clarity in ambiguous environments and drive initiatives forward with accountability, prioritization, and sound judgment. Qualifications - 7+ years of experience developing and scaling partnerships with mortgage or consumer loan servicers. - Proven track record of driving onboarding success, revenue acceleration, and long-term partner expansion. - Deep understanding of servicing economics, incentive structures, operating models, and embedded distribution mechanics. - Strong commercial intuition with the ability to identify unseen opportunities, challenge assumptions, and assess tradeoffs thoughtfully. - Demonstrated ability to independently drive outcomes across ambiguous, cross-functional environments. - Exceptional communication, executive presence, and stakeholder management skills. - High ownership mindset with a reputation for building alignment, earning trust, and delivering measurable business outcomes. - Curious, adaptable, and energized by solving complex problems with incomplete information. - Existing relationships within mortgage servicing or consumer loan servicing organizations are strongly preferred. - Open to exceptional enterprise SaaS sellers, particularly those with experience driving enterprise adoption and conversion within freemium or product-led growth environments. Benefits - Generous health benefits: Comprehensive medical, dental, and vision plans with options for flexible spending accounts (FSA) and health savings accounts (HSA). - Unlimited paid time off: Recharge with unlimited paid time off and 10 company holidays. - Flexible remote and onsite work: Support for fully remote work and an amazing in-person environment in downtown Palo Alto, CA HQ. - Fully paid parental leave: Supplement state Paid Family Leave (PFL) for 100% of regular base pay, plus additional paid leave and transition time. - Equity: Meaningful equity to share in the value created. - Financial wellness: 401K retirement plans, life insurance, and disability coverage. - Extra work/life benefits: Monthly stipends for internet, mobile plans, wellness perks, home office reimbursement, and company-provided equipment. Location Requirement This is a remote position. However, candidates must reside in one of Point’s states of operation: AL, AZ, AR, CA, CO, CT, DC, FL, GA, IL, KS, KY, MA, MD, MI, MN, MO, NH, NV, NJ, NY, NC, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI. Equal Opportunity Employer Point is proud to be an equal-opportunity employer. We provide employment opportunities regardless of age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class.

Role Description The Special Servicing Associate III is responsible for the expert management of defaulted Home Equity Investments, including loss mitigation, bankruptcy, and foreclosure processes. This role involves analyzing complex cases, developing strategic solutions, and collaborating with stakeholders to optimize investor recovery while assisting struggling homeowners. Furthermore, the Senior Associate plays a key leadership role in building and refining workflows, providing comprehensive subservicer oversight, handling escalated servicing requests, and actively training and coaching the Special Servicing team on new policies and procedures. Your Responsibilities - Complex Case Analysis and Strategic Solution Development: Analyze defaulted Home Equity Investments, leveraging expertise in loss mitigation, regulations, and foreclosure to develop effective recovery strategies. - Stakeholder Communication and Collaboration: Communicate effectively with customers, investors, attorneys, and Subservicers to facilitate loss mitigation efforts and explore solutions for all parties. - Subservicer and Foreclosure Firm Management: Collaborate with Subservicers and foreclosure firms to navigate complex default scenarios and ensure timely and compliant processes. - Regulatory Compliance and Documentation: Maintain accurate documentation and ensure adherence to all relevant regulatory compliance standards. - Training and Coaching: Train existing team members on new processes and procedures, and enhance their knowledge and skills. - Subservicer Oversight and Auditing: Conduct audits and perform call listening to ensure Subservicers provide accurate information and adhere to servicing standards. - Escalation Resolution and Customer Support: Assist in resolving escalated servicing requests and provide day-to-day support for inbound and outbound customer inquiries. - Policy and Procedure Development: Build upon existing policies and procedures to comply with industry-standard servicing practices. - Investor Communication and Reporting: Provide accurate and timely information to investors regarding the status of Home Equity Investments. - System and Workflow Improvement: Provide feedback to product and engineering teams on improvements to workflows and the proprietary servicing system, and adapt to new technologies and industry trends. Qualifications - 5+ years in Mortgage, HELOC, or Home Equity Investment (HEI) servicing, specifically within default management and loss mitigation. - Deep technical knowledge of foreclosure navigation (default through final sale/bid) and the ability to interpret title reports to resolve complex lien issues. - Proven experience conducting audits and call monitoring to ensure subservicers meet performance and compliance standards. - A strong grasp of mortgage servicing regulations and a commitment to maintaining rigorous documentation. - Ability to analyze financial data to build effective loss mitigation plans and solve complex default scenarios. - Skilled at managing relationships and resolving issues with diverse stakeholders, including investors, attorneys, and subservicers. - Experience coaching team members and a natural ability to transfer technical knowledge to the broader team. - Bachelor’s degree (B.S.) required. Benefits - Generous health benefits: Comprehensive medical, dental, and vision plans with options for flexible spending accounts (FSA) and health savings accounts (HSA). - Unlimited paid time off: Recharge with unlimited paid time off and 10 company holidays. - Flexible remote and onsite work: Support for fully remote work and an amazing in-person environment in downtown Palo Alto, CA HQ. - Fully paid parental leave: Supplement state Paid Family Leave (PFL) for 100% of regular base pay, plus additional paid leave. - Equity: Meaningful equity to share in the value you help create. - Financial wellness: 401K retirement plans, guaranteed life insurance, and short- and long-term disability coverage. - Extra work/life benefits: Monthly stipends for internet, mobile plans, wellness perks, and company-provided equipment.

Role Description Point is transforming homeownership through innovative financial products — and we're doing it with an engineering organization that's going AI-native. We're looking for a Senior DevOps Engineer to sit at the center of that transformation: - Build and maintain internal developer productivity tooling — dashboards, metrics, and measurement frameworks that surface engineering throughput, cycle time, and quality signals. - Instrument token consumption and model cost across agentic workflows (task type, epic, user) to provide visibility and support cost optimization as we scale AI coding agent usage. - Establish availability monitoring and alerting across all business systems and internal applications, and develop SOPs for detecting and responding to disruptions. - Identify and reduce friction across the Secure SDLC — streamlining SAST/DAST integration, compliance tooling, and security scanning so engineers can ship fast without cutting corners. - Manage, scale, and improve AWS cloud infrastructure to support reliable and secure production systems. - Build, operate, and continuously improve CI/CD pipelines using GitHub Actions to enable fast, safe, and repeatable deployments. - Develop and maintain Infrastructure as Code (Terraform) for consistent, auditable, and scalable environments. - Evaluate and optimize AI model hosting on AWS Bedrock — including model selection, performance benchmarking, and cost trade-offs across providers. - Drive adoption and standardization of AI coding agent tooling (Claude Code, Cursor) across engineering teams, and evaluate emerging tools as the ecosystem evolves. - Partner with Security to deploy and operate SAST, DAST, and SIEM solutions as part of our Secure SDLC. Qualifications - 5+ years of experience in Platform Engineering, DevOps, or Cloud Engineering; Bachelor's or Master's in Computer Science, Engineering, or a related technical field. - Demonstrated experience building internal developer productivity tools and metrics systems (e.g., DORA metrics, cycle time, deployment frequency, engineering throughput). - Strong proficiency in at least one programming language (Python, Go, TypeScript, or similar) for building automation and internal tooling. - Practical experience using AI coding agents (Claude Code, Cursor, GitHub Copilot, or similar) as part of your own engineering workflow. - Hands-on experience with AWS services including compute (ECS, EKS, EC2, Lambda), storage (S3), data (RDS, Redis), and governance and identity (Control Tower, IAM). - Hands-on experience building and maintaining CI/CD workflows using GitHub Actions. - Solid experience with Infrastructure as Code using Terraform or similar tools (AWS CDK, CloudFormation). Requirements - Experience managing or evaluating LLM hosting platforms such as AWS Bedrock — including model selection, token cost optimization, and multi-model evaluation frameworks. - Experience building tooling to support agentic or multi-agent AI workflows (session tracking, cost attribution, observability). Benefits - Compensation at Point will be determined by skills, experience, and geographic location: CAD 144,528 - 159,741. - This does not include any other potential components of the compensation package, including equity, benefits, and perks. - At the launch of each position, we benchmark compensation to the appropriate role and level utilizing competitive compensation data from various data sources as references. - At the offer stage, we use the signal we received from our interviews, coupled with your experience, location, and other job-related factors, to determine final compensation. Company Description - Real Impact, Real People: Our mission at Point is to make homeownership more valuable and accessible. - Funding: With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we’re scaling fast! - Game-changing Product: We're building a category-defining company in home equity, with a 4.7 Trustpilot rating and an A+ from the BBB. - Great Place to Work: We are a Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area. - Remote First Culture, Genuine Connection: Work from anywhere in Canada, while staying closely connected through virtual collaboration, team gatherings, and a people-first culture.

Role Description How we explain Point’s HEI directly shapes whether homeowners understand, trust, and move forward with us. As our second content designer, you'll work to bring clarity and consistency to every touchpoint of the homeowner journey. You'll write the emails, in-product copy, and explainer content that turns one of the biggest financial decisions a homeowner can make into something they can navigate with confidence. Your responsibilities - Translate complex financial and process concepts into understandable, motivating language homeowners can act on—across email, text, and in-product flows. - Review homeowner research, call recordings, and funnel data to inform what to write. - Apply and help maintain Point's writing guidelines and messaging framework across customer touchpoints. - Collaborate with product designers, PMs, engineers, marketing, and sales. - Partner with legal, compliance, and ops to get copy reviewed, approved, and shipped. - Draft scripts and copy for AI-driven experiences like chat, voice, and our knowledge base. - Monitor copy performance — open rates, click-through, conversion — and iterate based on what you learn. Qualifications - 2+ years of professional writing experience in content design, product design, UX writing, or a closely related field. - A portfolio that shows strong writing across multiple formats, such as product copy, emails, long-form, or marketing. - Active user of AI tools in your day-to-day work — you use them to draft, edit, research, and explore ideas. - Comfortable working with subject matter experts and incorporating feedback from many stakeholders. - Detail-oriented with grammar, tone, and consistency. - Curious about the customer — you want to understand who you're writing for, not just what to say. - Open to feedback and quick to iterate. - Experience writing for fintech, financial services, or other regulated/complex industries is preferred. - Experience writing prompts, knowledge bases, or guardrails for production AI experiences. - Familiarity with A/B testing copy such as subject lines, headlines, and button text. - Experience drafting test plans, surveys, or light user research on copy. Benefits - Generous health benefits: Comprehensive medical, dental, and vision plans with options for flexible spending accounts (FSA) and health savings accounts (HSA). - Unlimited paid time off: Recharge with unlimited paid time off and 10 company holidays. - Flexible remote and onsite work: Support for fully remote work and an amazing in-person environment in our downtown Palo Alto, CA HQ. - Fully paid parental leave: Supplement state Paid Family Leave (PFL) for 100% of regular base pay, plus additional paid leave options. - Equity: Meaningful equity to share in the value you help create. - Financial wellness: 401K retirement plans, guaranteed life insurance, and short- and long-term disability coverage. - Extra work/life benefits: Monthly stipends for internet, mobile plans, wellness perks, and company-provided equipment. Location Requirement This is a remote position. However, candidates must reside in one of Point’s states of operation: AL, AZ, AR, CA, CO, CT, DC, FL, GA, IL, KS, KY, MA, MD, MI, MN, MO, NH, NV, NJ, NY, NC, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI.

Role Description The Special Servicing Associate III is responsible for the expert management of defaulted Home Equity Investments, including loss mitigation, bankruptcy, and foreclosure processes. This role involves analyzing complex cases, developing strategic solutions, and collaborating with stakeholders to optimize investor recovery while assisting struggling homeowners. Furthermore, the Senior Associate plays a key leadership role in building and refining workflows, providing comprehensive subservicer oversight, handling escalated servicing requests, and actively training and coaching the Special Servicing team on new policies and procedures. Your responsibilities - Complex Case Analysis and Strategic Solution Development: Analyze defaulted Home Equity Investments, leveraging expertise in loss mitigation, regulations, and foreclosure to develop effective recovery strategies. - Stakeholder Communication and Collaboration: Communicate effectively with customers, investors, attorneys, and Subservicers to facilitate loss mitigation efforts and explore solutions for all parties. - Subservicer and Foreclosure Firm Management: Collaborate with Subservicers and foreclosure firms to navigate complex default scenarios and ensure timely and compliant processes. - Regulatory Compliance and Documentation: Maintain accurate documentation and ensure adherence to all relevant regulatory compliance standards. - Training and Coaching: Train existing team members on new processes and procedures, and enhance their knowledge and skills. - Subservicer Oversight and Auditing: Conduct audits and perform call listening to ensure Subservicers provide accurate information and adhere to servicing standards. - Escalation Resolution and Customer Support: Assist in resolving escalated servicing requests and provide day-to-day support for inbound and outbound customer inquiries. - Policy and Procedure Development: Build upon existing policies and procedures to comply with industry-standard servicing practices. - Investor communication and reporting: Provide accurate and timely information to investors regarding the status of Home Equity Investments. - System and Workflow Improvement: Provide feedback to product and engineering teams on improvements to workflows and the proprietary servicing system, and adapt to new technologies and industry trends. Qualifications - 5+ years in Mortgage, HELOC, or Home Equity Investment (HEI) servicing, specifically within default management and loss mitigation. - Deep technical knowledge of foreclosure navigation (default through final sale/bid) and the ability to interpret title reports to resolve complex lien issues. - Proven experience conducting audits and call monitoring to ensure subservicers meet performance and compliance standards. - A strong grasp of mortgage servicing regulations and a commitment to maintaining rigorous documentation. - Ability to analyze financial data to build effective loss mitigation plans and solve complex default scenarios. - Skilled at managing relationships and resolving issues with diverse stakeholders, including investors, attorneys, and subservicers. - Experience coaching team members and a natural ability to transfer technical knowledge to the broader team. - Bachelor’s degree (B.S.) required. Benefits - Generous health benefits: Comprehensive medical, dental, and vision plans with options for flexible spending accounts (FSA) and health savings accounts (HSA). - Unlimited paid time off: Recharge with unlimited paid time off and 10 company holidays. - Flexible remote and onsite work: Support for fully remote work and an amazing in-person environment in our downtown Palo Alto, CA HQ. - Fully paid parental leave: Supplement state Paid Family Leave (PFL) for 100% of regular base pay, plus additional paid leave and transition time. - Equity: Meaningful equity to share in the value created. - Financial wellness: 401K retirement plans, guaranteed life insurance, and short- and long-term disability coverage. - Extra work/life benefits: Monthly stipends for internet, mobile plans, wellness perks, and company-provided equipment. Location Requirement This is a remote position. However, candidates must reside in one of Point’s states of operation: AL, AZ, AR, CA, CO, CT, DC, FL, GA, IL, KS, KY, MA, MD, MI, MN, MO, NH, NV, NJ, NY, NC, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI. Equal Opportunity Employer Point is proud to be an equal-opportunity employer. We provide employment opportunities regardless of age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class.

Role Description We are looking for a dynamic Talent Development Manager to help scale how our company learns, grows, and stays aligned as we continue to evolve. This role will partner closely with the People team to deliver engaging learning experiences across the organization, including company onboarding, leadership development programs, and enterprise training initiatives. The ideal candidate is an exceptional facilitator with strong presentation skills who enjoys bringing people together, translating ideas into engaging learning moments, and continuously improving programs based on feedback and business needs. This role will play a key part in shaping how employees and leaders develop at the company while helping create meaningful company-wide moments of connection and alignment. Your Responsibilities - Own and evolve the company onboarding experience, ensuring new hires build context on the business, culture, and how we work. - Facilitate engaging learning experiences, including onboarding sessions, enterprise training, and leadership development workshops. - Iterate on and scale existing training programs, improving content, structure, and delivery based on feedback and organizational needs. - Support the development of manager and leadership capability by helping deliver leadership development programs and manager training. - Facilitate company-wide forums such as All Hands, coordinating speakers, managing run-of-show, and ensuring an engaging and organized experience. - Track and evaluate the effectiveness of learning programs, gathering feedback and identifying opportunities to improve engagement and impact. - Partner cross-functionally with HRBPs, leaders, and functional teams to ensure learning programs support the company’s evolving needs. Qualifications - 5+ years of experience in Talent Development, Learning & Development, Organizational Development, or a related field. - Exceptional presentation and facilitation skills with the ability to confidently engage both small groups and large audiences. - Experience designing and delivering management training programs. - Strong communication and storytelling skills with the ability to translate complex topics into clear, engaging learning experiences. - Experience working in fast-paced or scaling organizations preferred. - Strong program management skills and ability to manage multiple initiatives simultaneously. - Comfortable collaborating with senior leaders and facilitating discussions across different levels of the organization. Benefits - Generous health benefits: Comprehensive medical, dental, and vision plans with options for flexible spending accounts (FSA) and health savings accounts (HSA). - Unlimited paid time off: Recharge with unlimited paid time off and 10 company holidays. - Flexible remote and onsite work: Support for fully remote work and an amazing in-person environment in downtown Palo Alto, CA HQ. - Fully paid parental leave: Supplement state Paid Family Leave (PFL) so employees receive 100% of their regular base pay, plus additional paid leave. - Equity: Meaningful equity to share in the value created. - Financial wellness: 401K retirement plans, guaranteed life insurance, and short- and long-term disability coverage. - Extra work/life benefits: Monthly stipends for internet, mobile plans, wellness perks, and company-provided equipment. Location Requirement This is a remote position. However, candidates must reside in one of Point’s states of operation: AL, AZ, AR, CA, CO, CT, DC, FL, GA, IL, KS, KY, MA, MD, MI, MN, MO, NH, NV, NJ, NY, NC, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI.

Role Description This is a 100% remote position open only to candidates currently based in Canada. Applicants must be legally authorized to work in Canada and reside in the country. AI is reshaping how we serve homeowners at Point — from voice agents to email, chat, and SMS agents that enable self-service at scale. We're hiring a Technical Lead Manager to lead the team building them. You'll run a small, senior team, stay hands-on in the code, set technical direction, and work directly with Product, Ops, and CX. If you want to ship applied AI that customers directly interact with, this is the role. Your responsibilities: - Define the AI technical strategy for CX, including evaluating and selecting frameworks, platforms, and vendor solutions. - Own the technical roadmap for Point's AI-powered customer experience — voice, email, chat, and SMS agents that handle real homeowner interactions. - Write code alongside your team — review PRs, prototype new agent capabilities, and debug production issues. - Partner with Product, CX, and Ops to identify where AI agents can replace or augment manual workflows, then ship it. - Establish success metrics for agent performance and use data to prioritize the roadmap. - Design reliable agent architectures — orchestration, tool use, guardrails, fallback handling — that work at production scale. - Lead and grow a small, senior engineering team: set high expectations, remove blockers, create space for deep work. - Drive observability and reliability across the AI agent stack, leveraging tools like Langfuse. Qualifications - 7+ years of software engineering experience building and operating production systems, including at least 2 years leading or managing engineering teams. - Proven experience developing and shipping LLM-powered, conversational AI, or agentic systems in real-world environments. - Track record of delivering customer-facing products end-to-end, from initial design through deployment, monitoring, and iteration. - Strong ability to partner with cross-functional stakeholders (Product, Operations, CX) to translate business needs into scalable technical solutions and deliver measurable impact. - Deep systems design expertise, with a focus on building reliable, observable, real-time services. - Demonstrated technical leadership, including guiding architecture decisions, evaluating trade-offs, and ensuring high-quality execution. - Experience defining and driving technical strategy and roadmaps for AI-driven, agentic customer experiences aligned with business objectives. - Proven ability to hire, mentor, and develop high-performing engineering teams, fostering a culture of ownership, innovation, and continuous learning. - Experience managing and mentoring engineers, driving performance, and building a strong, accountable engineering culture. - Hands-on experience with LLM and agent development, including prompt engineering, RAG, tool usage, and orchestration frameworks. - Comfortable making build-vs-buy decisions and rigorously evaluating third-party vendors and platforms. - Familiarity with conversational AI infrastructure such as telephony, messaging APIs, or chat platforms at scale (preferred). - Experience with AI/ML evaluation and observability, including instrumentation for quality, drift detection, and continuous improvement (preferred). - Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience. Requirements - Compensation at Point will be determined by skills, experience, and geographic location. - 188,080 - 207,878 CAD. - This does not include any other potential components of the compensation package, including equity, benefits, and perks outlined above. Benefits - Point is proud to be an equal-opportunity employer. - We provide employment opportunities regardless of age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. - Each individual at Point brings their own perspectives, work experiences, lifestyles, and cultures with them, and we believe that a more diverse team creates more innovative products, provides better services to customers, and helps us all grow and learn.

Role Description We’re seeking a Senior Software Engineer to join our team and help support and grow Point’s multi-product digital platform. In this role, you’ll work closely with senior engineers and product partners on the Docket Operations pillar , contributing to features and systems that enable our Docket Operations team to deliver faster, smarter, and efficient solutions. You’ll gain hands-on experience building and maintaining services across multiple systems, supporting integrations across internal tools, and learning how emerging technologies—such as AI-assisted workflows—are applied in real-world production environments. This role is ideal for a career engineer who is eager to learn, comfortable working in a fast-paced environment, and excited to grow their technical and product skills through collaboration and mentorship. Responsibilities - Implement features and services including design and document significant projects that involve collaborations among multiple classes and updates to database schemas, applying design patterns appropriately. - Write, test, and maintain high-quality code across one or more codebases (e.g., TypeScript, Python, Ruby). - Craft thoughtful PRs, even for complex changes, and guide reviewers to address the most important areas of feedback. You consistently provide thoughtful, detailed reviews of other's code. - Document medium-sized technical designs (multiple collaborating classes, database schema changes), prepare and lead technical design reviews with coaching from more senior technical leads. - Participate in sprint planning, grooming, and retrospectives to understand business context and priorities. - Respond to code reviews and feedback, continuously improving code quality and reliability. - Use AI- and data-powered components are used in production systems while following responsible data and privacy guidelines. - Take ownership of assigned tasks or features, communicating progress and blockers clearly. - You are growing in your skills as a mentor and coach. You are able to help new team members onboard and provide guidance for junior engineers. Qualifications - Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience. - 3+ years of professional experience in software development (excluding internships) with a focus on back-end or full-stack development. - Strong proficiency in one or more backend languages (e.g., Ruby, Python). - Deep understanding of distributed systems, caching, and database optimization. - Experience building user interfaces using modern frontend technologies such as TypeScript, JavaScript, HTML, CSS, and component-based frameworks (e.g., React). - Strong understanding of responsive design, accessibility, and user experience fundamentals. - Familiarity with full-stack development and collaborating closely with backend services. - Experience in consuming APIs and integrating frontend applications with backend services. - Ability to communicate clearly with teammates and ask questions to clarify product or design requirements. - Comfortable working in a fast-paced environment, balancing quality and speed while learning under guidance. - Collaborative team player who values feedback, mentorship, and continuous improvement. - Demonstrated use of AI tools to accelerate development is a strong plus. - Exposure to design systems or shared component libraries is a plus. - Experience with frontend performance optimization and debugging is a plus. Company Description - ✨ Real Impact, Real People: Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals. - ✨ Funding: With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we’re scaling fast! You have the opportunity to join us at a pivotal stage. - ✨ Game-changing Product: We're building a category defining company in home equity. We’ve earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 20,000+ customers. - ✨ Great Place to Work: Our employees love working here! We are a Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area. - ✨ Remote First Culture, Genuine Connection: Work from anywhere in Canada, while staying closely connected through virtual collaboration, team gatherings, and a people-first culture.

Role Description Execute and continuously optimize the partnership strategy across title, appraisal, data, and credit functions to drive operational efficiency. This includes managing day-to-day relationships and performance with both existing vendors and prospective partners, while ensuring consistent service quality and ongoing improvement. Build strong relationships within these ecosystems to identify opportunities to enhance the underwriting process, and lead initiatives that improve production efficiency and reduce costs. Additionally, monitor and report on partner performance against established KPIs, proactively identifying areas for tactical improvement. - Execute and optimize the partnership strategy for title, appraisals, data, and credit to drive efficiency. - Manage day-to-day partnership issues and opportunities with title, appraisal, credit, and data providers—both current vendors and potential partners—ensuring operational excellence and continuous performance improvement. - Establish deep relationships within the title, appraisal, data, and credit ecosystems to identify opportunities to improve our underwriting process. - Execute initiatives within the partnership ecosystem to improve production efficiency and support a reduction in costs. - Manage and report on partner performance KPIs, ensuring vendors meet established benchmarks and identifying areas for tactical improvement. - Manage cross-functional processes that help us optimize key performance indicators critical to Point's success. - Influence and align internal stakeholders on new initiatives. - Communicate key metrics, progress, and product recommendations to senior leadership and stakeholders. Qualifications - 8+ years of experience in business operations, product strategy, product management, strategy or management consulting, or general management. - A track record of driving business growth through rapid, iterative improvement. - A strong track record of accomplishments that had significant business or organizational impacts. - Previous experience at a startup preferred. - MBA preferred. - Experience in fintech, insurance, financial services, and/or real estate preferred. - Data analysis: You use numbers to tell a story. Previous experience with SQL strongly preferred. - Strong business operations skills: An impressive ability to think systematically about complex workflows and work cross-functionally. - Negotiations: Evidence of exceptional negotiation skills is preferred. Requirements - Serve as the primary point of contact for partners on escalations, process improvements, and various strategic risks and opportunities. - Cultivate relationships to ensure long-term collaboration. - Conduct regular performance reviews, ensure contract maintenance and compliance, and proactively address partner performance. - Negotiate contracts and SLAs that protect Point's interests while fostering strong, mutually beneficial partnerships. - Manage allocation of business volume. - Drive incremental performance improvements from existing partnerships through regular feedback, managed issue logs, tactical allocation changes, process refinements, and enhanced accountability. - Continuously assess the partner portfolio to identify underperformance and reallocate volume or resources to maximize outcomes. - Monitor and optimize KPIs for third-party partnerships to identify growth opportunities and mitigate external risks. - Translate production analytics into high-level partnership strategy. Serve as the primary strategic advisor to leadership on third-party performance and market-driven growth. - Integrate market research and competitor intelligence with internal performance data (provided by Ops) to advocate for external partner needs and long-term strategic improvements. - Inform partnership and production strategy by providing data-backed recommendations and market trends to leadership. - Drive stakeholder alignment by (over)communicating and building deep relationships which facilitate trust. - Build compelling cases for your recommendations in order to gain buy-in and support throughout the organization. Benefits - Generous health benefits: Comprehensive medical, dental, and vision plans with options for flexible spending accounts (FSA) and health savings accounts (HSA). - Unlimited paid time off: Recharge with unlimited paid time off and 10 company holidays. - Flexible remote and onsite work: Support fully remote work and also have an amazing in-person environment in our downtown Palo Alto, CA HQ. - Fully paid parental leave: Supplement state Paid Family Leave (PFL) to receive 100% of regular base pay, plus additional paid leave. - Equity: Meaningful equity to share the value you help create. - Financial wellness: 401K retirement plans, guaranteed life insurance, and short- and long-term disability coverage. - Extra work/life benefits: Monthly stipends for internet, mobile plans, wellness perks, and company-provided equipment.