• Serve as the primary point of contact for clients in both English and Spanish • Conduct client intake and gather detailed case information • Maintain regular communication with clients and provide case updates • Manage cases from intake through settlement or resolution • Request, track, and organize: Medical records Medical bills Police reports Other relevant case documentation • Communicate with medical providers, insurance companies, and third parties • Assist attorneys with case preparation and legal documentation • Maintain accurate, detailed case notes in the firm’s case management system • Monitor deadlines and follow up on outstanding items • Maintain well-organized digital case files and ensure data accuracy • Support a fast-paced legal environment while managing multiple active cases

• Support commercial transactions, including drafting and negotiating customer and vendor agreements, assisting with deal desk and contract review activities, and deal and contract structuring • Risk consultation and contracting review of various documents • Ongoing and post-execution risk management and contracting support • Work with cross-functional teams to build and enhance internal processes related to the contract lifecycle • Provide day to day contract guidance to ensure the company’s best interests are being maintained

• Define and implement a long-term growth strategy for Operation Sports. • Work with editorial teams to ensure high-quality coverage, including news, reviews, and in-depth features on sports video games. • Identify and execute monetization opportunities, including paid memberships, affiliate marketing, and partnerships. • Strengthen and grow the Operation Sports community, leveraging forums, social media, and new engagement tools. • Use analytics and SEO best practices to increase traffic and engagement across platforms. • Establish and maintain relationships with game developers, publishers, and esports organizations. • Oversee financial planning, resource allocation, and operational efficiency.

• Act as a strategic business partner to assigned book of business of enterprise accounts in a variety of verticals across brands and retailers and lead as the point of contact focused on long-term mutually beneficial partnerships • Responsible for growing customer lifetime value, which includes identifying upsell/cross sell opportunities, reducing churn, and partnering with teams to impact revenue • Support the team to provide an exceptional service experience, including onboarding and integration, analysis on utilization ROI, and strategy recommendations; own the entire post-sale customer journey • Forecast, drive, and negotiate renewal and upsell terms to improve retention and expansion rates; collaborate with Sales and RevOps accordingly • Act as the voice of the customer and partner cross-functionally with teams to collect product feedback to achieve measurable product adoption objectives • Analyze usage data and customer behavior to deliver value-driven touchpoints, insights, personalized recommendations • Lead and conduct regular business reviews and strategic check-ins to demonstrate ROI and deepen customer relationships • Support all day-to-day business operations associated with customers including month end billing review of partners and continuous process and documentation improvements