Manager, Clinical Data/Medical Science (Remote - NA only) Syneos Health is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress. Our Clinical Solutions team members act with a drug development mindset, applying their years of experience and deep expertise to truly understand customer needs and represent those in the solutions we shape. Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you'll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to deliver - for one another, our customers, and, most importantly, for those in need. Discover what your 25,000 future colleagues already know: Why Syneos Health - We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program. - We are committed to building an inclusive culture - where you can authentically be yourself. Central to this is our purpose - Driven to Deliver - which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone's life. - We are continuously building the company we all want to work for and our customers want to work with. Why? Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress. Job Responsibilities - This role is open to people in US or Canada who require no sponsorship. Overall, the role will be responsible for three primary performance areas: Customer Delivery and Success Works closely with FSP Lead to ensure team is providing quality deliverables and meeting customer expectations - Manages performance and daily activities of multifunctional team members to excel in service delivery and compliance with agreed-upon KPIs; develops and executes mitigation and remediation plans for non-compliance as needed - Proactively communicates and manages customer issues through assigned escalation channels Business Impact - Drives revenue by attracting, selecting and retaining the right talent - Attends and participates in FSP360 account meetings as well as regional management team meetings and Town Halls People Leadership - Provides line management to FSP360 team members - Responsible for active management of team members' performance through the established Syneos Health process, including goal setting, mid-year reviews, yearend evaluations and implementation of performance improvement plans as necessary - Verifies that team members adhere to training guidelines, maintain their training records and individual and corporate training needs are identified and addressed - Provides administrative oversight (for example, HR processes, timecards, expense reports) - Will review workload and utilization for all their team members - Supports team members' professional development through coaching, providing opportunities to increase knowledge and skill levels, and by delegating tasks commensurate with skill level. Supporting and advocating for team members to develop their Individual Development Plans - Proactively works to ensure team members' engagement, retention and turnover rates remain within expected levels. Recognizes team members while encouraging a culture of accountability - Demonstrates commitment to diversity, equity and inclusion through continuous development of all staff, modeling inclusive behaviors and proactively managing bias Requirements: Years of experience required Minimum of (5) five years of progressive clinical research experience preferred; experience in the line management of clinical research staff Bachelor's degree in life sciences, nursing degree, or equivalent related experience, plus extensive clinical research experience in a contract research organization, pharmaceutical or Biotechnology Company, including some time in a leadership capacity or equivalent combination of education, training and experience is required. - Excellent communication, presentation, interpersonal skills; both written and spoken, with an ability to inform, influence, convince, and persuade. - Strong time management, technical and organizational skills. Ability to work independently and within a team environment. - Creative problem solver who is self-motivated, flexible, open to change, collaborative, and possesses a customer-centric mindset - Knowledge of basic financial concepts as related to forecasting and budgeting. - Must demonstrate good computer skills and be able to embrace new technologies At  Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position may include a company car or car allowance, Health benefits to include Medical, Dental and Vision, Company match 401k, eligibility to participate in Employee Stock Purchase Plan, Eligibility to earn commissions/bonus based on company and individual performance, and flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos complies with all applicable federal, state, and municipal paid sick time requirements. Salary Range: The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate's qualifications, skills, competencies, and proficiency for the role. Get to know Syneos Health Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients. No matter what your role is, you'll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health. http://www.syneoshealth.com Additional Information Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job. Summary Responsible for interacting and engaging with internal stakeholders for functional team members, acting as a Syneos Health ambassador with customers. Responsible for managing team members' performance in line with project deliverables. Accountable for direct supervision of FSP team.

• Serves as the main point of contact between all internal value-add functions across departments • Onboards low to medium complexity delivery projects • Leads regular project discussions with client and study teams to review project plans, risks, actions, issues, and decisions to drive projects to completion • Collaborates with lead and manager to determine success strategies for onboarding and supporting studies • Demonstrates a general understanding of Suvoda products • Able to manage multiple priorities simultaneously • Proactively identifies client needs and develop, articulate, and drive towards appropriate solutions • Demonstrates flawless execution of best practices during and post implementation • Fosters client relationships post launch of new client projects • Ensures study documentation is complete, current, and stored appropriately • Effectively applies Suvoda's best practices and deliver according to internal and external success criteria • Possess the ability to troubleshoot, diagnose, and correct pre and postproduction issues. • Participates in the development of new features and functionality that may be requested by clients • Coordinates internal and external/vendor resources • Provides recurring project status reporting and ensures proper escalation • Performs other duties, assignments, and/or special projects as time or circumstances necessitate • Travels for client meetings and trainings as needed

• Manage the end-to-end contract lifecycle, including drafting, redlining, negotiation, execution, amendments, and renewals • Draft and negotiate customer-facing agreements such as: • Master Services Agreements (MSAs) • Product-specific exhibits and addenda • Service Level Agreements (SLAs) • Data Protection Addenda (DPAs) • Amendments and renewals • Ensure contracts accurately reflect: • Correct products and services • Approved fallback positions • Proper legal entities • Previously agreed commercial terms • Create, maintain, and continuously improve a contract negotiation playbook • Act as the primary contract partner to: • Sales during active deals • Account Managers during renewals and upsells • Support renewal readiness, including: • Contract interpretation for existing customers • Partner with Operations and Data teams on projects

Role Description This is a rare, high-impact opportunity for an operator who thrives at the intersection of financial services, technology, and commercial leadership. You will inherit a business with strong product-market fit, a growing enterprise client base, and a talented cross-functional team — and you will be expected to pour fuel on it. The role is the result of organisational growth: the current GM has seen their remit expand well beyond Bitso Business. You will step in as the single accountable owner of the business unit, reporting directly to the Chief Operating Officer, and leading teams spanning Product, Engineering, Marketing, Sales, and Account Management under one P&L. Qualifications - 10+ years of progressive leadership experience in high-growth technology, fintech, or financial services companies - 5+ years in a GM, COO, VP of Business, or equivalent P&L leadership role — ideally running a business unit of comparable scale and complexity - Proven track record of scaling B2B revenue from early traction to significant ARR, ideally in payments, banking infrastructure, or SaaS for financial services - Experience managing and developing multi-functional teams of 50+ people, including product, engineering, and commercial functions - Strong background in the Mexican and/or Latin American financial services or fintech landscape — including familiarity with the regulatory environment (CNBV, Banxico, CONDUSEF) as a nice to have - Experience working within or alongside crypto, blockchain, or digital assets businesses is a strong plus; an open, curious mindset toward the technology is a must - Proven ability to build and close enterprise sales cycles with financial institutions, fintechs, or large corporates - Experience operating in a fast-moving, startup-to-scale environment where ambiguity is the norm and resourcefulness is required - Fluency in Spanish is required; proficiency in English is required for executive and international interactions Requirements - Exceptional commercial instincts — you understand how to build revenue, manage pipelines, structure deals, and retain customers - Strong analytical and financial acumen — comfortable owning a P&L, interpreting data, and making evidence-based decisions - Inspiring people leader who earns trust quickly and brings out the best in diverse, high-performing teams - Clear, compelling communicator who can simplify complex ideas for customers, partners, regulators, and internal stakeholders - Operator mindset: you are hands-on when needed, but know how to delegate and build systems that scale - High emotional intelligence and the ability to thrive in — and positively shape — a dynamic, rapidly evolving company culture What You Will Do - P&L and Business Performance: You will be the ultimate accountable owner for Bitso Business's top-line revenue, gross margin, and EBITDA contribution. This means setting annual and quarterly targets, allocating budget across functions, managing cost discipline, and reporting performance to senior leadership and the board where relevant. - Go-to-Market (Sales & Account Management): You will lead the commercial engine of Bitso Business — both hunting for new logos and deeply expanding existing relationships. You will build and run a world-class sales and account management organisation capable of serving enterprise-grade clients in financial services, fintech, and corporate treasury. - Product Strategy & Roadmap: Bitso Business's competitive differentiation lives in its product. You will work closely with a senior product team to define a compelling multi-year roadmap that reflects client needs, market dynamics, and Bitso's technical capabilities. You will be the voice of the market inside the product organisation. - Engineering Leadership: You will work alongside a senior engineering leader embedded within the Bitso Business unit, ensuring technical execution is fast, reliable, and aligned with commercial priorities. You are not expected to be a hands-on engineer, but you must be capable of setting clear engineering priorities, managing trade-offs, and holding the team to high standards. - Marketing & Brand: You will lead a marketing function responsible for positioning Bitso Business as the infrastructure provider of choice in LatAm. This includes content marketing, demand generation, event strategy, thought leadership, and partner co-marketing. - Organisational Leadership: You will lead an organisation of 80–120 people across multiple functions and, over time, multiple geographies. You will be responsible for building a high-performance culture, attracting and retaining top talent, and developing a leadership bench capable of scaling with the business. Benefits - Me Time program, including unlimited paid time off. - Remote-first work environment. - Employee Stock Option program. - Zero trading fees through our Bitso Alpha app. - Extended Family Leave Policy: all birthing parents, non-birthing parents and adopting parents are eligible for a 4-months leave. - Premium health, dental and life insurances in Mexico, Gibraltar, Colombia, USA, Brazil and Argentina.