Devoted Health

• Conduct focused and thorough assessments of patients with diabetes through virtual consultations including ordering advanced diagnostics, interpreting lab and imaging data, and developing a treatment plan in collaboration with the speciality care clinic team. • Formulate accurate diagnoses and develop individualized treatment plans for patients with diabetes, including medication management, lifestyle modifications, and monitoring recommendations. • Collaborate closely with other members of the care team including PCPs, endocrinologists, and other Devoted team members including pharmacy, clinical nursing, social work, certified diabetes educators, as well as interfacing with family members and caregivers to coordinate holistic care for the member, ensure continuity of care and deliver a collaborative care plan. • Serve as the clinical advisor and provide clinical escalation support for the speciality clinic staff and other teams during business hours. • Participate in regular panel review discussions to offer advice and provide guidance around medical management. • Perform comprehensive assessment including comprehensive diagnosis/disease review, medication review, and assessment for quality of care (STARS/HEDIS) interventions as well as social and home health/DME needs. • Utilize our home grown electronic health information system for visits while also providing feedback on how to improve the interface. • Maintain accurate and up-to-date patient records, ensuring compliance with relevant legal and ethical guidelines. • Participate in quality improvement initiatives and ongoing professional development to stay current on best practices and advancements in diabetes care. • Adhere to all relevant laws, regulations, and industry standards, including patient privacy and telehealth regulations.

Content QA Editor - Contract (6 months, East Coast Hours, Remote) Remote USA Full time job requisition id R3365 Department: Member Experience Engagement Type: 1099 Contract Duration: 24 weeks (6 months) with an expected commitment of 40–60 hours per week. Rate: $45 - 60/ hr, depending on experience Location: Fully Remote but would be expected to work East Coast business hours. For Application: Portfolio submission required. Preferred Skill: Fluent or professional-level proficiency in Spanish (written), with demonstrated experience writing or editing consumer-facing content in Spanish A bit about this role: Devoted Health's Member Experience Team is seeking a meticulous QA editor and adaptable copywriter to review, refine, and quality-check content across member-facing and internal channels. This isn't basic proofing — it's a heavy QA function requiring a sharp eye for detail, a deep understanding of grammar and style, and a commitment to consistency, compliance, and alignment across every deliverable. You'll ensure content is accurate, on-brand, and written in plain language our members can understand — across SMS, email, portal notifications, letters, and knowledge base articles. You'll also work alongside AI tools and agents to streamline content workflows, and partner with our in-house content strategists to support content needs for member communications. Responsibilities and Impact will include: - Proofread and QA content across diverse channels, including SMS, email, portal, letters, print collateral, call scripting, and internal communication tools. - Write, review, and maintain copy for the internal knowledge base, ensuring content accuracy, consistency, and adherence to established standards. - Engage and interact with AI agents to optimize content workflows and assist with internal knowledge management. - Write and revise clear, compelling copy — including customer service and knowledge-transfer/instructional content. - Proof content, maintaining accuracy and tone - Edit and simplify complex, industry-specific content into plain language that's clear, accessible, and engaging — with an eye for spotting inconsistencies and misalignment across related deliverables. - Embrace feedback and revisions as opportunities to refine and enhance writing quality. - Work proactively and efficiently in a fast-paced, high-volume environment, meeting tight deadlines while maintaining a high standard of quality. Required skills and experience: Note: Portfolio submission required. - 4–8 years of experience as a proofreader/copy editor, with some background in copywriting - ideally within an agency or corporate setting - Exceptional attention to detail with a meticulous approach to editing and content quality - Skilled at distilling complex concepts into clear, concise, and engaging language - Self-motivated and capable of working independently, while also thriving in collaborative team environments - Quick learner with strong research skills and a proactive attitude—eager to ask questions and contribute wherever needed - Strong organizational and communication skills, with the ability to manage multiple projects and deadlines - Healthcare industry experience is a plus, but not required—curiosity and a drive to learn are essential - This position is remote, but candidate must work on a schedule that aligns with East Coast hours Preferred skills and experience: - Fluent or professional-level proficiency in Spanish (written), with demonstrated experience writing or editing consumer-facing content in Spanish Salary Range: $45 - 60 / hour The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. Our Total Rewards package includes: - Employer sponsored health, dental and vision plan with low or no premium - Generous paid time off - $100 monthly mobile or internet stipend - Stock options for all employees - Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles - Parental leave program - 401K program - And more.... *Our total rewards package is for full time employees only. Intern and Contract positions are not eligible. Founded in 2017, Devoted Health is on a mission to dramatically improve the health and well-being of older Americans by caring for everyone like they are family, and that includes our employees. Our robust and seamlessly integrated care platform merges advanced data and AI access with world-class clinical and service experiences to create a member experience that is unlike the industry norm. To continue building upon our mission, we want to bring together those who share our values, embrace change and advancement, and are enthusiastic about where we're going — all the while bringing their own unique qualities, experiences, and expertise, in hopes of further changing the healthcare experience. Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business. As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

• Proofread and QA content across diverse channels, including SMS, email, portal, letters, print collateral, call scripting, and internal communication tools. • Write, review, and maintain copy for the internal knowledge base, ensuring content accuracy, consistency, and adherence to established standards. • Engage and interact with AI agents to optimize content workflows and assist with internal knowledge management. • Write and revise clear, compelling copy — including customer service and knowledge-transfer/instructional content. • Proof content, maintaining accuracy and tone • Edit and simplify complex, industry-specific content into plain language that's clear, accessible, and engaging — with an eye for spotting inconsistencies and misalignment across related deliverables. • Embrace feedback and revisions as opportunities to refine and enhance writing quality. • Work proactively and efficiently in a fast-paced, high-volume environment, meeting tight deadlines while maintaining a high standard of quality.

• Responsible for a panel of members with out-of-control diabetes • Guiding members throughout their healthcare journey • Educating and counseling via virtual communication (phone and video visits) • Screening members for Diabetes Clinic eligibility and appropriateness • Completing detailed assessments and ongoing education on diabetes management • Scheduling follow-up appointments with members and providers • Connecting members and providers with the right resources within Devoted • Working with members to create collaborative SMART goals • Utilizing motivational interviewing skills to influence positive changes • Identifying gaps in care and providing resources • Collaborating with Diabetes Clinic team members to optimize member care • Maintaining documentation related to member and provider interactions • Continuing to improve skill set with participation in education series

• Responsible for the success, engagement and production of our independent agents. • Work closely with Operations and field sales management to ensure the brokers have clear line of sight to Devoted's mission and the plan for growth. • Executing the plan created by the team for the market's brokers. • Analyzes reports and providing a plan of action for increased production. • Providing real time feedback from the field brokers. • Training for brokers both classroom and field. • Influence brokers to sell more by positioning our product and promoting our brand. • Responsible for a territory, manage contacts. • Execute on market / region sales goals and objectives (sales events, training, etc). • Meet or exceed sales objectives through broker channel. • Meet with brokers and agencies to build relationships and promote our brand. • Responsible for reporting their daily activities to ensure alignment with creating incremental sales consistent with market goals. • Adheres to and maintains current understanding of compliance requirements and organizational policies & procedures. • Coordinates effectively with local sales team.

• Lead and/or execute end-to-end technology audits and special projects—from risk assessment and planning through fieldwork, testing, workpaper preparation, issue development, and reporting. • Serve as a hands-on contributor in audit execution and internal control testing while reviewing and guiding junior auditors where applicable. • Apply data analytics, AI, and agile techniques to improve audit efficiency, coverage, and insight quality. • Participate in the annual risk assessment to help define the audit plan, focusing on key technology, cybersecurity, cloud, and AI risks. • Build strong relationships with business, technology, and risk leaders to serve as a trusted advisor. • Ensure audit work complies with IIA Standards and departmental quality expectations. • Stay current on emerging technology risks, cybersecurity threats, AI developments, and audit best practices.

Role Description The Clinical Guide Part A will be part of the Utilization Management team, responsible for inpatient, behavioral health, and/or post-acute authorization review in alignment with CMS and Medicare Advantage regulations. - Reviews medical records to evaluate the medical necessity and appropriateness of requested inpatient and/or post-acute services in accordance with established clinical criteria and CMS guidelines. Your Responsibilities and Impact will include: - Review Medical Records: Conduct prospective (pre-service), concurrent, and retrospective utilization review to evaluate medical necessity, appropriate level of care (Inpatient vs. Observation), and post-acute services in accordance with established clinical criteria and CMS guidelines. - Evaluate Treatment Plans: Assess the appropriateness, timing, and setting of requested services, ensuring alignment with medical necessity criteria and Medicare Advantage requirements. Recommend alternative levels of care when clinically appropriate. - Inpatient & Behavioral Health Review: Perform initial, concurrent, and discharge reviews for inpatient and behavioral health admissions. Ensure admission status accuracy and regulatory compliance with CMS timeliness (TAT) standards. - Post-Acute Review: Conduct initial authorization and concurrent review for post-acute services (SNF, LTACH, ARU, Home Health), evaluating ongoing medical necessity and appropriate length of stay. Issue NOMNC when coverage criteria are no longer met. - Medical Director Collaboration: Refer cases that do not meet criteria to the Medical Director for secondary review and final determination. Prepare clinical summaries and coordinate peer-to-peer (P2P) discussions. Manage authorization reopen requests as appropriate. - Resource Stewardship: Monitor utilization of inpatient and post-acute services to promote appropriate resource use while maintaining high-quality, member-centered care. - Regulatory & Documentation Compliance: Maintain accurate, defensible documentation of all determinations. Ensure adherence to CMS regulations, Medicare Advantage requirements, and internal compliance standards. Qualifications - Unrestricted RN license with a minimum of 4 years of clinical experience. - Minimum 3 years of Utilization Management or Inpatient UR experience within a health plan or hospital setting. - Strong knowledge of CMS regulations and Medicare Advantage requirements. - Experience preparing cases for Medical Director review. - Able to work in a fast paced environment that is constantly evolving. Requirements - Experience with AI/LLM. - Certified in InterQual. Benefits - Employer sponsored health, dental and vision plan with low or no premium. - Generous paid time off. - $100 monthly mobile or internet stipend. - Stock options for all employees. - Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles. - Parental leave program. - 401K program. - And more....

Role Description A bit about this role: As a Social Work Case Manager, you will support the care team in serving our patients and assist with care plans that promote patient well-being by coordinating services to address socioeconomic and psychosocial needs. This will involve supporting the development of care plans that align with community, clinical, and financial resources while providing coaching and support to patients and their caregivers. Additionally, you will support the improvement of coping skills, self-management, and caregiver assistance; and facilitate advanced care planning discussions, including palliative or hospice care transitions when appropriate. You will examine, challenge, and seek to expand how the community environment supports the patient’s needs, and work closely with other members of the multidisciplinary team. Responsibilities will include: - Establish trust and build strong relationships with our patients telephonically and virtually. - Interdisciplinary collaboration with the interdisciplinary team (including clinicians, case managers, community health workers, and coordinators) to ensure cohesive, patient-centered care for high-needs patients. - Engage with patients to identify social barriers to assist in resource alignment, & coordination services to maximize the effectiveness of the Complex Care Department. - Conduct screenings and create personalized action plans tailored to patient’s needs. - Recognize caregivers who exhibit signs of burnout or are actively coordinating the patient's care, providing emotional support and additional resources when needed. - Assist in navigating complex family/support issues. - Facilitate conversations about end-of-life planning. - Collaborate with patients to identify their long-term care planning needs and goals. Provide information on available options and support in arranging referrals and coordinating necessary care. - Coordinate care between the Devoted Medical Behavioral Health Team and monitor outcomes. - Know how to balance multiple competing priorities for complex patients. - Build relationships and coordinate with key local market and internal stakeholders. Qualifications - Ability to work in a fast-paced environment. - Embrace, crave and be comfortable with new and ever-changing technologies. - Have a minimum of 3 years working in medical social work, case management, or care coordination. - Master’s degree in social work and active state license. - Bilingual in Spanish preferred. - Health insurance experience preferred (Medicare Advantage a plus). - Experience working with the senior population a plus. - You’ve had proven success in building relationships with patients and an interdisciplinary team. - The ability to comfortably multi-task: you’ll be listening, talking, evaluating and writing notes all at the same time. - You’re a great team member with a can-do attitude; you’re self-reflective. - Comfortable with working remotely. Requirements - You’re a caring problem solver who can break down barriers. - You connect with people quickly. - You can prioritize needs against multiple competing demands. - You follow up relentlessly. - You have comfort in the weeds of logistics. - A deep caring to make a change in the healthcare experience: you love to serve and make a difference. - The ability to adjust your tone and approach to different people. - You can articulate and break down complex information for an interdisciplinary team to be able to coalesce around a plan of care. - Are present, reliable and timely for our patients and the team. - The ability to work in a changing environment: which means moving quickly and being transparent in your work, what’s going well, what’s not. Benefits - Employer sponsored health, dental and vision plan with low or no premium. - Generous paid time off. - $100 monthly mobile or internet stipend. - Stock options for all employees. - Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles. - Parental leave program. - 401K program. - And more.... Salary Salary range: $70,000 - $85,000 annually. The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

• Deliver exceptional care to a cohort of complex patients across multiple geographies, leveraging video telehealth visits and an interdisciplinary team. • Guide and oversee the medical management of patients (utilizing the 5M framework) during their tenure with Gold Care. • Work closely with other members of the patient's care team including their PCP, specialists, and other Devoted teams such as pharmacy, or specialty care. • Collaborate with the patients’ support systems such as family members and caregivers in order to coordinate care for the patient and deliver a collaborative care plan. • Perform comprehensive assessment visits, provide post-acute transition support, comprehensive diagnosis/disease review, medication review, and assessment for quality of care (Stars/Hedis) interventions as well as social and home health/DME needs. • Maintain accurate and up-to-date patient medical records, ensuring compliance with relevant legal and ethical guidelines. • Adhere to all relevant laws, regulations, and industry standards, including patient privacy and telehealth regulations.

• Evaluate and execute debt and equity capital raising transactions; Full spectrum of process ranging from evaluation/analysis of capital alternatives through selection, negotiation, marketing, and execution of transactions • Manage engagement with current and potential capital partners (both investor and investment bank relationships) including deepening relationship development, fulfilling reporting requirements, sharing business updates, and responding to diligence requests; Implement new and improved tracking of investor interactions • Work cross-functionally with partners across the finance department and broader organization to build financial models to drive key business decisions • Develop update materials, reporting and analyses for Management and Board, particularly for the quarterly Board meeting cycle