• Identify & Develop: Uncover and close sales opportunities within the existing customer base, driving growth and expansion. • Engage & Present: Deliver in-depth presentations and demos of add-on products to secure new deals. • Forecast & Review: Prepare and present weekly/monthly sales forecasts. • Manage Sales Cycle: Steer inside sales deals from proposal to close in line with company standards. • Negotiate Proactively: Issue proposals, quote prices, and negotiate final terms within established guidelines. • Strategic Collaboration: Work with client success and account management teams to enhance outbound strategies. • Account Analysis: Conduct reviews with the client success team to pinpoint additional sales opportunities. • Lead Follow-up: Pursue marketing-generated leads to development and finalize inside sales. • Trade Show Representation: Attend trade shows to generate interest, capture leads, and close business. • Transition Facilitation: Collaborate on transitioning clients to our hosted solution per internal procedures. • Communication: Clearly escalate non-revenue customer issues to the appropriate teams. • Sales Execution: Oversee all aspects of selling additional workstations and cloud conversion services • Carry out additional responsibilities as assigned based on business need

Manager Inside Sales Support - Florida Remote/Virtual FLORIDA - VIRTUAL - FL01 Full time Req178432 With a career at The Home Depot, you can be yourself and also be part of something bigger. **This position requires the candidate to reside in the state of Florida** Position Purpose: The Contact Center Manager provides leadership to the centers operational workforce and is actively engaged in managing teams to drive effective operations, associate engagement, associate development, and excellent customer service. This role will drive exceptional service levels and operational improvements across the work groups. The Contact Center Manager provides direction and ongoing management of the center to include driving operational metrics, expense control, staffing, and quality. They are actively involved in building customer service enhancements and process improvements . They will develop operating plans for delivering excellent customer service while exceeding quality standards and performance metrics. They are also responsible for leading and directing strategic initiatives that enable the center to continue meeting/exceeding KPIs. Responsible for driving and maintaining elevated performance and profitability through lead performance, project work and technology enhancements to increase productivity. Must develop recommendations, prioritize issues and develop solutions by meeting and working with a diverse group of people. Acts as the point person for Contact Center Supervisors and acts as the primary point of contact in the Contact Center Sr. Manager absence. Key Responsibilities: - 20% Customer Service - Maintain and report on service level standards; Provide actionable insight to business partners and Contact Center leadership on customer trends and opportunities to drive lead improvement - 10% Develops Talent - Responsible for appropriate selection, termination, performance management, and professional development of staff - 25% Drives Engagement - Provide effective leadership, associate development and engagement, and lead a team that drives Contact Center performance towards achievement of quality standards and performance metrics; Ensure priorities align with objectives and goals - 25% Ensures Accountability - Aggressively identify and address performance deficiencies by developing and executing performance improvement plans, training and coaching strategies - 20% Plans & Aligns - Analyze data to identify and implement process improvements which seek to increase associate efficiency and effectiveness; This may involve project work and technology improvements Direct Manager/Direct Reports: - This position typically reports to Contact Center Sr. Manager - This position has 3+ Direct Reports Travel Requirements: - No travel required. Physical Requirements: - Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Working Conditions: - Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications: - Must be eighteen years of age or older. - Must be legally permitted to work in the United States. Preferred Qualifications: - Working knowledge of Microsoft Office Suite - Working knowledge of Tableau - Working knowledge of presentation software (e.g., Microsoft PowerPoint) - Working knowledge of HRIS software (e.g., IBM Kenexa, PeopleFluent, Tesseract) - Demonstrated ability to collaborate and work effectively with cross-functional teams - Demonstrated project management skills - Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers - Excellent written and verbal communication skills - 2+ years of previous leadership experience Minimum Education: - The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Preferred Education: - No additional education Minimum Years of Work Experience: - 2 Preferred Years of Work Experience: - No additional years of experience Minimum Leadership Experience: - None Preferred Leadership Experience: - None Certifications: - None Competencies: - Decision Quality - Collaborates - Drives Engagement - Ensures Accountability - Plans and Aligns - Communicates Effectively - Customer Focus - Develops Talent - Drives Results - Manages Conflict For California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY), and Washington residents: The pay range for this position is between $85,000.00 - $135,000.00

Role Description Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. With proven technology, Worldpay processes billions of payments annually, driving the global economy every day. When you join our team, you join a global community of experts and changemakers working to reinvent an industry by constantly evolving how we work and helping the way millions of small businesses accept payments every day. We’re looking for an Inside Sales Representative II to join our growing US Direct Sales team to help us unleash the potential of every business. Worldpay is seeking individuals with experience working in a high velocity call center environment to join our Inside Sales team. Our team’s mission is to increase market share within the SMB business community, and play a key role in building customer relationships and driving revenue growth. What you’ll own - Proactively reach out to potential customers via phone, email, and CRM tools (Salesforce, Five9). - Qualify inbound and outbound leads and convert them into sales opportunities. - Conduct product presentations and demonstrations virtually. - Maintain accurate records of customer interactions and sales activities in the CRM system (Salesforce). - Meet or exceed monthly and quarterly sales targets. - Provide excellent customer service and follow-up support. Qualifications - 2+ years of experience in an Inside Sales function or in a direct selling role. - Bachelor’s degree or an equivalent combination of education, work, and/or military experience. - Strong communication and interpersonal skills. - Proficiency with CRM software (Salesforce, Customer Engagement tools). - Self-motivated with a results-oriented mindset. - Ability to multitask and manage time effectively in a fast-paced environment. Requirements - What makes a Worldpayer? It’s simple: Think, Act, Win. - We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. - We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. - We’re determined, always staying open – winning and failing as one. Benefits - Worldpay is dedicated to offering individuals rewarding career opportunities and competitive compensation. - For this full-time position, the good faith estimated annual salary range upon hire is $20.14-$29.95. - This range reflects what we reasonably expect to offer based on the role’s responsibilities, level, and geographic location. - The actual starting salary will be determined by a candidate’s experience, job-related skills, and relevant education or training. - Please note that changes in work location may impact the final offered salary.

Role Description This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home. The Associate Inside Service Sales is an experienced professional, integral part of the Juniper APAC field sales team responsible to obtain and grow customer accounts for assigned Named accounts and targeted OEM vertical, region or geographic area accounts. Position involves a combination of data administration, quote preparation and sales responsibilities. They will use professional concepts and exercise judgment to develop renewal quotes for all expiring maintenance contracts and assist with new business as requested by Service Business Manager (SBM) they support. This position relies on a detailed knowledge of all tools, systems, processes and policies related to maintenance quoting, entitlement and service delivery. Position will carry an overlay quota for the SBM/Field sales team the individual is assigned to. Responsibilities: - Partners with SBM and field sales in driving attainment of assigned team quota, primarily for maintenance renewals. - Uses detailed systems and process knowledge to develop proactive and reactive renewal quotes for all expiring contracts. - Responsible to make direct contact with customers, partners and distributors as needed to ensure timely receipt of renewal purchase orders. - Required to do regular cadence with PSS partners and distributors and push for timely renewals. - Assists with sales/SBM-led deals by providing quote and process support. - Provides all MIS reports for MS renewals to SBM. - Manages sales achievement forecast in Salesforce.com. - Interacts with various related teams to ensure positive customer experience; case resolution, database/entitlement management, problem resolution, general inquiries. - Attends regular status-update field sales team meetings to ensure service business information is received or disseminated on a timely basis. - Performs all database management and data analysis required to prepare accurate quotes and maintain data integrity. Qualifications - Bachelor’s degree or equivalent work experience, with at least 2-4 years of service business experience for a network or technology company. - 3+ years Sales or Customer Service experience providing service business support as part of a sales team for an IP Network company preferred. - Strong attention to detail with demonstrated ability to organize and work on multiple projects. - Demonstrated financial, operational, analytical, and decision making skills. - Strong verbal and written communication skills. - Strong data entry and Excel skills. Requirements - SAP, Salesforce.com, Microsoft Excel and Word preferred. Benefits - Health & Wellbeing: Comprehensive suite of benefits that supports physical, financial and emotional wellbeing. - Personal & Professional Development: Specific programs catered to helping you reach any career goals you have. - Unconditional Inclusion: We celebrate individual uniqueness and have the flexibility to manage our work and personal needs.