• Lead prompt, thorough, and objective investigations into employee concerns • Provide expert coaching, guidance, and recommendations to HR Business Partners • Serve as the primary point of contact for sensitive and escalated employee relations issues • Analyze employee relations data to identify trends and improve employee experience • Develop and facilitate training for managers and employees on key topics • Partner closely with our Legal team to ensure compliance with employment laws • Maintain meticulous and confidential records of investigations and employee relations cases • Help develop and refine HR policies and procedures

Role Description We are looking for a proactive and people-focused HR professional to manage end-to-end HR functions remotely. The ideal candidate will handle recruitment, employee engagement, performance management, and HR operations while ensuring a positive employee experience. Key Responsibilities - Manage the full recruitment cycle (job postings, screening, interviews, onboarding) - Develop and implement HR policies and procedures - Handle employee relations and resolve workplace concerns - Maintain employee records and HR databases - Support performance management processes - Coordinate training and development programs - Ensure compliance with labor laws and company policies - Manage payroll coordination and attendance tracking - Drive employee engagement initiatives remotely Qualifications - Bachelor’s degree in Human Resources, Business Administration, or related field - 1–5 years of HR experience (remote experience is a plus) - Strong communication and interpersonal skills - Familiarity with HR tools (e.g., HRMS, ATS platforms) - Knowledge of labor laws and HR best practices - Ability to work independently in a remote setup - Strong organizational and multitasking abilities Requirements - MBA in HR (preferred) - Experience working with distributed or global teams - Certification in HR (e.g., SHRM, HRCI) Benefits - Work-from-home flexibility - Competitive salary - Learning & development opportunities - Flexible working hours

• Own the end-to-end process for generating, reviewing, and issuing employment contracts, addendums, transfer letters, and HR documentation across all Moniepoint locations. • Ensure all HR administrative processes comply with internal governance, local labour regulations, and data protection standards. • Maintain clean, accurate, and up-to-date employee records in HR systems, ensuring alignment between contracts, HRIS data, and payroll inputs. • Standardise contract templates, HR letters, and administrative workflows, working with Legal and Compliance to ensure consistency and accuracy. • Partner with Talent Acquisition to ensure timely, accurate contracts and documentation as part of the hiring process • Work closely with Payroll Operations to resolve data discrepancies and ensure all changes are reflected correctly ahead of payroll cycles. • Support audit readiness by maintaining well-organised, compliant digital records and documentation libraries • Drive improvements to documentation workflows by identifying inefficiencies, recommending changes, and supporting automation • Serve as the point of escalation for complex contract cases, providing clear guidance and ensuring a consistent approach across entities. • Support the Head of People Operations in building scalable, compliant administrative processes that work across multiple countries.

• Process and respond to requests for information regarding the State Eligibility System • Oversee the patient Self Pay process • Generate, send and retrieve electronic reports to State Eligibility System • Enter data into the patient medical record and updates applicable changes from reports • Investigate discrepancies regarding patient payer information • Inform internal staff of potential patient losses of insurance coverage • Update and monitor spreadsheets shared with staff • Communicate effectively with patients, staff, and departments • Track monthly payments from patients and generate self-pay reports • Maintain State Eligibility and Self-Pay procedures • Work on special projects as needed