• Own the end-to-end process for generating, reviewing, and issuing employment contracts, addendums, transfer letters, and HR documentation across all Moniepoint locations. • Ensure all HR administrative processes comply with internal governance, local labour regulations, and data protection standards. • Maintain clean, accurate, and up-to-date employee records in HR systems, ensuring alignment between contracts, HRIS data, and payroll inputs. • Standardise contract templates, HR letters, and administrative workflows, working with Legal and Compliance to ensure consistency and accuracy. • Partner with Talent Acquisition to ensure timely, accurate contracts and documentation as part of the hiring process • Work closely with Payroll Operations to resolve data discrepancies and ensure all changes are reflected correctly ahead of payroll cycles. • Support audit readiness by maintaining well-organised, compliant digital records and documentation libraries • Drive improvements to documentation workflows by identifying inefficiencies, recommending changes, and supporting automation • Serve as the point of escalation for complex contract cases, providing clear guidance and ensuring a consistent approach across entities. • Support the Head of People Operations in building scalable, compliant administrative processes that work across multiple countries.

• Process and respond to requests for information regarding the State Eligibility System • Oversee the patient Self Pay process • Generate, send and retrieve electronic reports to State Eligibility System • Enter data into the patient medical record and updates applicable changes from reports • Investigate discrepancies regarding patient payer information • Inform internal staff of potential patient losses of insurance coverage • Update and monitor spreadsheets shared with staff • Communicate effectively with patients, staff, and departments • Track monthly payments from patients and generate self-pay reports • Maintain State Eligibility and Self-Pay procedures • Work on special projects as needed

• Administer client’s employee leaves of absences, including FMLA, ADA accommodations, state-specific leave programs, military leave, and company-sponsored leaves • Serve as the primary contact for employees, managers, and client’s regarding leave eligibility, processes, and timelines • Ensure compliance with federal, state, and local leave laws and regulations • Coordinate with payroll, benefits, and third-party leave vendors • Track and maintain leave documentation in leave management system • Provide timely notices, approvals, denials, and return-to-work communications • Support the ADA interactive process and coordinate reasonable accommodations • Maintain confidentiality of sensitive employee and medical information • Prepare reports and metrics related to leave activity as needed • Stay current on changes to leave laws and regulations • Working with the HR Business Partner, assist client’s with employee relations matters, employee handbooks, assessments as needed.

• Assists with the administration of core HR operations, including benefits administration and reconciliation • Supports employee engagement & recognition programs • Coordinates employee onboarding and transition activities • Analyzes trends and provides recommendations for improvements • Provides support for recruitment efforts • Provides operational support for the Learning Management System (LMS) • Ensures compliance with all federal, state, and local employment laws • Collaborates with the HR team to update and administer HR policies, procedures, and organizational guidelines • Maintains accurate employee records and HR data; prepares reports, supports audits, and partners with Finance on budgets and audits • Oversees wellness programs and materials to support a healthy and engaged workforce • Stays current on HR best practices, employment legislation, and industry trends; performs special projects and other duties