• Análisis de Impacto (Pre & Post Feature): Serás el juez de nuestras iniciativas. Evaluarás la causalidad e incrementalidad de cada experimento y feature para retroalimentar el roadmap de productos. • Control Tower y KPIs: Diseñarás y mantendrás la "torre de control" (dashboards estratégicos) que permite a los líderes tomar decisiones informadas en tiempo real. • Gestión del Funnel (Tagging): Definirás la estrategia para medir el journey del cliente, asegurando que cada clic y evento se capture correctamente. • Data Lineage: Garantizarás la trazabilidad y calidad de los datos, desde su origen hasta el reporte final, para que la confianza en la información sea absoluta. • Democratización y Data Literacy: Capacitarás a Product Owners y stakeholders para que sean autónomos en el uso de herramientas de autoservicio y entiendan sus métricas.

Title: Travel & Expense Data Analyst Locations: Boston, San Francisco, Atlanta, Sterling, Denver, Seattle, New York City or Scottsdale Work Type: Hybrid Job Description: Join Axon and be a Force for Good. At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact You will serve as the strategic manager of Axon's global travel program, owning our most impactful vendor relationships and ensuring our travelers have access to the best possible travel benefits and perks. You will manage the full lifecycle of travel partnerships, from identifying opportunities and negotiating contracts to implementing and administering programs across our platforms. This role sits at the intersection of travel sourcing, travel program design, and travel and expense platform administration, driving both financial impact and traveler experience at a global organization. Work Location Hybrid Presence based near our US Hubs - Boston, San Francisco, Atlanta, Sterling, Denver, Seattle, New York City or Scottsdale. This role follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success. What You'll Do - Identify, source, and manage strategic travel vendor relationships including hotels, airlines, rental cars, and other employee travel perks - Own contract negotiation, review, and implementation from initial outreach through signing and go-live - Proactively identify gaps or opportunities in the current travel program and develop a clear point of view on how to address them - Streamline administrative processes using AI tools, automation, and strategic thinking to reduce friction and improve efficiency - Administer the Egencia travel platform, including managing inventory, overseeing bookings, and maintaining traveler accounts - Support the Expensify platform and collaborate closely with the expense team to stay connected to traveler needs and areas for program enhancement - Provide internal customer service and act as a trusted resource for travel and expense related inquiries across the organization What You Bring - 2-5 years of experience in travel sourcing, travel and expense management, vendor negotiations, or a related field - Proven ability to negotiate and manage vendor contracts - Strong analytical skills with experience using data and AI to drive decisions - Sound judgment and the ability to navigate ambiguity, difficult negotiations, and competing priorities with confidence and poise - Experience with travel & expense platforms (Egencia, Expensify, or similar), Workday, and the full Microsoft Office suite - Comfort with and curiosity about AI tools (e.g. Claude, Cursor, etc.) to improve workflows and processes - Excellent communication and interpersonal skills - you are personable, trustworthy, and effective with both internal stakeholders and external partners Benefits that Benefit You - Competitive salary and 401k with employer match - Discretionary paid time off - Paid parental leave for all - Medical, Dental, Vision plans - Fitness Programs - Emotional & Mental Wellness support - Learning & Development programs - And yes, we have snacks in our offices Benefits listed herein may vary depending on the nature of your employment and the location where you work. Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. Base Pay Range $83,250—$133,200 USD Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially imacting the environment.

• Build performance and revenue reporting tools for internal customers • Help build and automate data and reporting processes for the Finance organization • Ad-hoc analysis and reporting, serving teams across the company • Execute deep dive quantitative analyses that translates data into actionable insights • Provide analytical and decision-making support for key company initiatives • Present analysis and share findings with both technical and non-technical stakeholders

Role Description The CX Data Analyst will be the analytical powerhouse of Mirion’s new Customer Experience organization, turning raw data from disparate systems into actionable, revenue-impacting insights. Reporting to the Director of Customer Experience and working in lockstep with the CX Operations and Insights Manager, you will integrate and analyze data from various sources to create a single source of truth for customer health. Your work will directly inform prioritization, closed-loop actions, cohort revenue attribution, and executive reporting, enabling Mirion to drive predictive customer experience management across its diverse business units and product lines. This is a highly leveraged role for someone who thrives on wrangling complex data environments and translating numbers into clear business recommendations. - Ingest data flows from multiple sources (Forsta, Microsoft Fabric, Power BI, Databricks, Salesforce, Dynamics 365, SAP, ticketing systems, installed-base data) to build unified customer views and CX datasets. - Perform advanced analysis on survey data (NPS, CSAT, verbatim text analytics), operational metrics (support tickets, renewal rates, service attachment), and financial outcomes (revenue per account, churn, capital cycles) to uncover trends, correlations, and drivers. - Collaborate closely with the CX Operations and Insights Manager to segment customers, identify at-risk/expansion opportunities, and define prioritized actions for enterprise, business units, and product lines. - Build and maintain enterprise CX dashboards, cohort reports, and predictive models (e.g., churn risk, next purchase propensity, service upsell likelihood) in Power BI/Forsta. - Conduct deep-dive analyses (journey mapping, segmentation, driver analysis) to quantify the financial impact of experience gaps and improvements. - Support closed-loop processes by providing data-driven targeting (e.g., detractor lists with revenue-at-risk flags) and tracking action outcomes. - Develop and automate regular reporting (weekly revenue-at-risk lists, quarterly cohort performance, annual ROI reviews) for CX leadership, divisional stakeholders, and Finance. - Partner with IT and data teams to improve data quality, hygiene, and integration. - Translate complex analyses into clear, executive-ready insights and recommendations - telling the “so what” story behind the data. - Stay current on analytics best practices and tools relevant to B2B/industrial CX (text analytics, predictive modeling, cohort attribution). Qualifications - 5+ years of experience as a data analyst, business analyst, or insights analyst in a B2B environment (preferably with multi-system data integration). - Advanced proficiency in Power BI or similar visualization tools; experience with Microsoft Fabric, Databricks, or big-data platforms is a strong plus. - Strong SQL skills and experience integrating data from multiple sources (Salesforce, Dynamics 365, SAP, survey platforms like Forsta/Qualtrics/Medallia). - Demonstrated ability to perform customer cohort analysis, segmentation, and financial attribution (linking experience metrics to revenue outcomes). - Experience with text analytics, journey analytics, or predictive modeling in a CX or revenue context. - Excellent storytelling with data: able to distill complex analyses into clear insights and recommendations for non-technical stakeholders. - Comfort working in ambiguous, evolving data environments and building analytical frameworks from the ground up. - Strong collaboration skills and a proven track record partnering with program managers and cross-functional teams to drive action from insights. Travel - Minimal travel required (~10%), primarily for occasional stakeholder workshops or data alignment sessions.