Role Description The CX Data Analyst will be the analytical powerhouse of Mirion’s new Customer Experience organization, turning raw data from disparate systems into actionable, revenue-impacting insights. Reporting to the Director of Customer Experience and working in lockstep with the CX Operations and Insights Manager, you will integrate and analyze data from various sources to create a single source of truth for customer health. Your work will directly inform prioritization, closed-loop actions, cohort revenue attribution, and executive reporting, enabling Mirion to drive predictive customer experience management across its diverse business units and product lines. This is a highly leveraged role for someone who thrives on wrangling complex data environments and translating numbers into clear business recommendations. - Ingest data flows from multiple sources (Forsta, Microsoft Fabric, Power BI, Databricks, Salesforce, Dynamics 365, SAP, ticketing systems, installed-base data) to build unified customer views and CX datasets. - Perform advanced analysis on survey data (NPS, CSAT, verbatim text analytics), operational metrics (support tickets, renewal rates, service attachment), and financial outcomes (revenue per account, churn, capital cycles) to uncover trends, correlations, and drivers. - Collaborate closely with the CX Operations and Insights Manager to segment customers, identify at-risk/expansion opportunities, and define prioritized actions for enterprise, business units, and product lines. - Build and maintain enterprise CX dashboards, cohort reports, and predictive models (e.g., churn risk, next purchase propensity, service upsell likelihood) in Power BI/Forsta. - Conduct deep-dive analyses (journey mapping, segmentation, driver analysis) to quantify the financial impact of experience gaps and improvements. - Support closed-loop processes by providing data-driven targeting (e.g., detractor lists with revenue-at-risk flags) and tracking action outcomes. - Develop and automate regular reporting (weekly revenue-at-risk lists, quarterly cohort performance, annual ROI reviews) for CX leadership, divisional stakeholders, and Finance. - Partner with IT and data teams to improve data quality, hygiene, and integration. - Translate complex analyses into clear, executive-ready insights and recommendations - telling the “so what” story behind the data. - Stay current on analytics best practices and tools relevant to B2B/industrial CX (text analytics, predictive modeling, cohort attribution). Qualifications - 5+ years of experience as a data analyst, business analyst, or insights analyst in a B2B environment (preferably with multi-system data integration). - Advanced proficiency in Power BI or similar visualization tools; experience with Microsoft Fabric, Databricks, or big-data platforms is a strong plus. - Strong SQL skills and experience integrating data from multiple sources (Salesforce, Dynamics 365, SAP, survey platforms like Forsta/Qualtrics/Medallia). - Demonstrated ability to perform customer cohort analysis, segmentation, and financial attribution (linking experience metrics to revenue outcomes). - Experience with text analytics, journey analytics, or predictive modeling in a CX or revenue context. - Excellent storytelling with data: able to distill complex analyses into clear insights and recommendations for non-technical stakeholders. - Comfort working in ambiguous, evolving data environments and building analytical frameworks from the ground up. - Strong collaboration skills and a proven track record partnering with program managers and cross-functional teams to drive action from insights. Travel - Minimal travel required (~10%), primarily for occasional stakeholder workshops or data alignment sessions.

• Lead the design and execution of the Logistics & Supply Chain analytics and data strategy. • Manage the Logistics & Supply Chain Analytics Unit while actively contributing to high-impact analytical deliverables. • Define a Logistics & Supply Chain analytics and data strategy. • Identify and translate analytical needs across the Logistics & Supply Chain Department. • Develop, maintain and improve dashboards, reports and analytical tools. • Establish a data governance framework and data quality standards. • Collaborate with Projects & IT on data architecture, ETL pipelines and digitalization initiatives.

Senior Data Management Analyst About the Role The Senior Data Management Analyst is responsible for ensuring data is accurate, complete, and reliable across systems. This role focuses on assessing data quality, identifying issues, and putting controls and processes in place to maintain high data standards. The analyst works closely with product teams, business partners, and governance groups to ensure data meets business and regulatory expectations. What You'll Do - Assess data quality across data elements and data structures - Identify and document issues related to data accuracy, completeness, and formatting - Design and run data quality checks using manual and automated methods - Perform ongoing and ad hoc data reviews, audits, and investigations - Analyze root causes of data issues and recommend remediation actions - Prepare clear reports and summaries of findings for stakeholders - Create and maintain documentation for: - Data quality testing processes - Standards and procedures - Governance and control guidelines - Ensure data aligns with product requirements, client needs, and governance rules What You'll Need Education Required - Bachelor's degree in Computer Science, Information Technology, or a related field - OR - A related degree with 7+ years of relevant data management experience Preferred - Data-related certifications (e.g., CDMP, Certified Data Quality Professional) Skills & Experience Required - 4+ years of experience in data quality or data management roles - Experience building and implementing data quality frameworks, policies, and controls - Strong understanding of: - Data governance - Master data management - Data modeling - Hands-on experience with: - SQL - ETL processes - Data profiling and data cleansing techniques - Ability to: - Investigate complex data quality issues - Perform root cause analysis - Develop and execute remediation plans Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide. Employee Type: Contract Remote: Yes Location: Cleveland, OH, US Job Type: Date Posted: May 1, 2026 Pay Range: $50 - $60 per hour Similar Jobs - Data Management Analyst - Configuration Data Management Analyst - Sr. Data Analyst - Data Analyst Senior - Sr Data Analyst

Role Description The Evaluator applies expertise in the relevant content area to review students’ assessments and determine mastery of learning objectives and course competencies. The Evaluator provides accurate and helpful feedback on assessments to help students develop course competencies and progress through their academic programs. This role applies evaluation processes, procedures, and policies to ensure assessment feedback is consistent, personalized, and timely. This role participates in ongoing training to ensure they apply the latest evaluation strategies to new and updated course and program learning objectives and competencies. - Analyze and evaluate assessments to determine students’ mastery of learning objectives and course competencies. - Prepare accurate, helpful, and consistent feedback to help students develop course competencies. - Apply evaluation processes, policies, and procedures when reviewing and determining students’ mastery of course learning objectives and program competencies. - Stay current with updates to evaluation processes; adopt and apply updated and new evaluation processes as they occur. - Collaborate with team members and leadership when evaluating new and complex assessments to ensure consistent evaluation ratings. - Review evaluation feedback from team members and leaders, apply input as needed to ensure evaluation methods align with department and team expectations. - Partner with team members and leaders to improve evaluation processes that promote consistent scoring and improve evaluation processes. Qualifications - Minimum earned Master’s Degree in a computing field (Computer Science, Information Technology, Software Development, Data Analytics, Information Systems, Computer Engineering, Applied Mathematics, or similar). - Minimum of 3 years of work experience, teaching, or research in a computing field. - Doctorate or ABD preferred. - Professional certifications. - Preferred experience in the following areas: Applied Mathematics, Applied Statistics, Data Analytics, Python, R, Data Mining, Data Science, Machine Learning, Quantitative Methods, Reporting, Statistical Tests, Parametric, Nonparametric, NLP, Classification, Clustering. Requirements - Work schedule will be determined by student and team needs and may include evenings, weekends, and holidays. - Prolonged periods sitting at a desk and working on a computer. Benefits - Eligible for vision and mental healthcare. - Flexible spending account. - Voluntary life insurance. - Accident, critical illness and hospital indemnity supplemental coverages. - Legal and identity theft coverage. - Retirement savings plan. - Wellbeing program. - Discounted WGU tuition. - Prorated paid holidays and accrued sick time. Company Description WGU is driven by a mission to expand access to higher education through online, competency-based degree programs. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders.