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Team Lead - RX Data Processing
Location
Philippines
Posted
26 days ago
Salary
0
Seniority
Lead
Job Description
Team Lead - RX Data Processing
Ninja Partners LLC
Role Description As the next Team Leader, you won’t just be managing workflows—you’ll be a vital mentor and strategist, guiding a team of Data Processors who handle critical prescription (RX) data. We are looking for a results-oriented leader who thrives in a high-performance environment and is ready to oversee high-volume operations with empathy and precision. If you are a C1-level communicator with a proven track record of inspiring teams to meet strict accuracy and SLA targets, your next career move starts here. Work Setup: Remote - Philippines Type of Contract: Full-Time Schedule/Hours: 8 AM – 5 PM EST, Mon–Fri (Night Shift) Equipment: Company-Provided Job Summary: The Team Leader is responsible for leading and managing a team of representatives to ensure the delivery of exceptional customer experiences. - Provide effective supervision and set clear performance goals aligned with organizational objectives. - Manage a team performing high-accuracy data entry of RX information into the ABS system. - Ensure the team successfully handles a high-volume workload of ~400 RX/day within strict 24-hour SLA timelines. - Drive "first-time accuracy" strategies to prevent costly production errors and remakes. - Mentor and motivate team members to enhance their skills while fostering a collaborative environment. - Monitor SLAs and KPIs, analyzing team metrics to identify and implement productivity improvements. - Collaborate with cross-functional teams to streamline digital portal workflows and resolve operational challenges. - Coordinate with the CSR team for escalations and regularly communicate with clients as needed. Qualifications - Minimum of 1 year in a leadership or supervisory role, preferably in a call center environment. - At least 3 years of experience in a role equivalent to the representatives being supported (Data Entry/Processing). - C1 English proficiency level with strong verbal and written communication skills. - Strong understanding of customer service and technical support principles, with proficiency in CRM and data processing tools. - Proven ability to work within a process-driven environment with defined SOPs and SLAs. - Strong problem-solving, decision-making, and interpersonal skills to interact with stakeholders at all levels. Requirements - You have a proven ability to lead and inspire a team to achieve performance targets. - You have a results-oriented mindset focused on driving operational excellence and staying updated with industry trends. - You maintain a positive, empathetic, and professional attitude toward colleagues and customers at all times. Benefits - Competitive Compensation - HMO Coverage: Activated 1st day and free dependents (one upon regularization and another after a year of service). - Life insurance and a retirement savings program with company matching. - Paid time off plus birthday leave. - Access to skills training and personal/professional development programs.
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