Role Description We are seeking a highly skilled Senior BPaaS System Integration Developer to design, build, and maintain integrations across our enterprise BPaaS platform. This role is critical in ensuring seamless interoperability between core administrative platforms, middleware, ETL pipelines, and partner/customer systems. - Design, develop, and maintain system integrations across BPaaS platforms (claims, billing, clinical, member/provider, etc.). - Develop robust, reusable applications to support data transformation, workflow automation, and integration pipelines. - Configure and manage integrations leveraging OnBase middleware (or comparable tools such as MuleSoft, Boomi, Informatica, Talend, SnapLogic). - Collaborate with business analysts, architects, and QA to deliver high-quality, scalable solutions that meet business and compliance requirements. - Support ETL processes, ensuring accurate data extraction, transformation, and load into target systems. - Participate in solution design sessions, code reviews, and technical documentation. - Troubleshoot, optimize, and enhance existing integrations to improve performance, resilience, and maintainability. - Ensure all integrations comply with security standards, HIPAA/SOC2 requirements, and corporate governance policies. - Mentor junior developers and contribute to best practices for coding, version control, and integration management. Qualifications - Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience). - 7+ years of experience in software development and system integration. - Strong expertise in Python (automation, APIs, data transformation, scripting, packages). - Hands-on experience with Edifecs middleware or equivalent ETL/integration tools. - Proficiency in designing and consuming REST/SOAP APIs, message queues (Kafka, RabbitMQ), and file-based integrations (SFTP, flat files, JSON, XML). - Solid understanding of databases (SQL Server, Oracle, PostgreSQL, or similar). - Experience in cloud platforms (Azure, AWS, GCP) and hybrid integration patterns. - Strong debugging, problem-solving, and performance optimization skills. Requirements - Experience in healthcare payer systems (claims, enrollment, clinical, billing, provider/member). - Familiarity with HealthEdge HRP, GuidingCare, Edifecs, or similar platforms. - Knowledge of DevOps pipelines (CI/CD, Git, Jenkins, Azure DevOps). - Prior work in a BPaaS or SaaS multi-tenant architecture environment. - Experience mentoring or leading small technical teams. Soft Skills - Strong collaboration skills with cross-functional teams (business, QA, operations). - Excellent communication, both written and verbal. - Ability to work independently and manage multiple priorities. - Adaptable in a fast-paced, large-scale transformation program environment.

Role Description This role owns the design and implementation of the core VoIP/SIP telephony backbone for PBN, including SIP routing, media handling, scalability, and reliability. You will architect and build Golang-based SIP services and control planes on top of open-source components such as Kamailio (or similar SIP server), FreeSWITCH/OpenSIPS, and related media/RTP proxies. This is a senior individual contributor role with high ownership and direct impact on a product used by thousands of dental practices daily. Key Responsibilities - Design and implement a carrier-grade SIP/VoIP core using components like Kamailio/OpenSIPS for SIP signaling and FreeSWITCH or similar for media and application services. - Build Golang-based SIP services (registrar, SBC-like components, routing logic, monitoring daemons) and internal APIs to control routing, policies, and provisioning. - Configure and operate SIP load balancing, failover, and high-availability setups (multi-node SIP proxies, distributed media servers, RTP proxies). - Implement and maintain dial plans, least-cost routing, DID management, class-4/class-5 style switching logic, and integration with upstream carriers and PSTN gateways. - Own security and robustness of the VoIP stack: TLS/SRTP, authentication/authorization, rate limiting, fraud detection hooks, and abuse controls. - Integrate the telephony backbone with PBN's SaaS platform (user accounts, billing, analytics, AI/automation flows) via well-defined internal APIs and webhooks. - Define monitoring, alerting, logging, and capacity planning for SIP signaling, RTP/media, and VoIP quality (MOS, jitter, packet loss). - Collaborate with product and operations teams to translate business requirements (IVRs, call queues, routing rules, AI agents) into resilient VoIP and backend designs. Qualifications - 7–10 years of software development experience with at least 4–5 years building or operating large-scale VoIP/SIP systems. - Strong Golang skills, including building high-performance networked services, concurrent processing, and production-grade APIs. - Hands-on experience with at least one open-source SIP server such as Kamailio/OpenSIPS and one media/application server such as FreeSWITCH or Asterisk, including configuration, routing logic, and troubleshooting. - Deep understanding of SIP, RTP, SDP, NAT traversal, registrar/registrations, B2BUA vs. proxy behavior, and SBC concepts. - Proven ability to design and run highly available telephony backbones: clustering, health checks, load balancing, and graceful failover. - Strong Linux and networking fundamentals (iptables, firewalls, TCP/UDP, QoS), comfortable debugging at packet level using tcpdump/Wireshark. - Experience integrating VoIP platforms with RESTful backends, databases (PostgreSQL or MariaDB/MySQL), and message queues for control and billing workflows. Nice to Have - Experience with WebRTC, SIP over WebSockets, and browser/mobile softphone integrations. - Familiarity with VoIP billing, rating engines, CDR processing, and reseller hierarchies (class-4/class-5 softswitch products or similar). - Cloud-native deployment of VoIP stacks (containerized Kamailio/FreeSWITCH clusters on AWS/GCP, Kubernetes, service meshes). - Prior work building call center or CPaaS-style platforms, including programmable IVRs, queues, and analytics. What Success Looks Like - A robust, observable VoIP backbone that sustains high call volumes with low failure rates and predictable call quality across geographies. - Rapid rollout of new telephony features (IVRs, routing rules, AI agents) through clean APIs and configuration-driven behavior rather than manual changes. - Demonstrated reduction in telephony incidents and MTTR through automation, strong monitoring, and clear runbooks. Benefits - Competitive base salary (Salary range) + equity - Comprehensive medical, dental, and vision insurance - 401(k) with company match - Flexible PTO and paid holidays - Remote-first culture with team offsites

• Maintain and enhance existing systems built with Delphi Embarcadero RAD Studio. • Work closely with the outgoing developer during onboarding and transition. • Collaborate with the client and team to understand business processes and system architecture. • Learn the existing system quickly and contribute to its ongoing evolution.

• Develop and maintain routines in Oracle PL/SQL, ensuring data quality and integrity. • Support analysis, correction, and optimization of scripts in relational databases. • Assist with system support by handling tickets and incidents. • Collaborate with the team to identify improvements and technical solutions. • Participate in the squad's agile ceremonies (Daily, Planning, Review, Retrospective, and Refinement). • Work alongside other developers and analysts, contributing to team deliveries.