Title: Insurance Advisor, Personal Lines Location: Ontario, Canada virtual Job Description: We’re searching for an Insurance Advisor. Are you searching for new possibilities? Westland Insurance Group is growing and has an exciting opportunity for an Insurance Advisor to work within MyGroup in Ontario. This is a fully remote position. Do you love to talk about insurance and provide exceptional client service? If so, you will love working for Westland! We are looking for a career minded individual who is focused on growing their insurance industry knowledge and experience. Expected Compensation: The expected hiring range for this role is $51,000 - $54,000 based on a 35-hour work week. Actual offered salary will depend on the successful candidate’s qualifications and experience, as well as market conditions for the role, and internal equity.  Reason for Vacancy: This posting is to fill a current vacancy on our team. We are open to accepting applicants from other provinces with a valid RIBO license and willingness to work in the Eastern Time Zone. Discover what’s possible, with Westland. The Westland story is all about growth, and that means plenty of possibilities for everyone on our team. Every day, Westland proves that building a great business means taking care of communities, clients, and each other with equal commitment. As we continue to open new doors, we're inviting amazing people like you to join us. As an Insurance Advisor, you promote and educate clients on insurance products, take ownership of client relationships, and help us grow our presence and profile in the local community. You’ll also manage more complex insurance cases and help team members reach their potential. Interested in learning more? Why you'll love Westland: - An open, flexible and welcoming workplace - Plenty of opportunities to grow and learn - Autonomy to drive your own success - Be part of our inclusive culture, alongside an extraordinarily talented community of people with a wide variety of backgrounds - A total rewards program that takes care of your financial, physical, and mental health - Flexible paid Values Days to celebrate days important to you - Paid Volunteer Days for employees as part of Amplifying Communities, a program to support causes that matter most to our employees and clients Why we’ll love you: - Minimum 3 years RIBO license - Strong knowledge of personal lines insurance products and underwriting principles - Effective team collaborator who supports peers and contributes to team success - Building authentic client relationships comes naturally to you - Master time manager who can prioritize workload while demonstrating confidentiality and discretion - Self-starter mentality with the ability to meet production targets while working independently - Experience using insurer portals and related systems - At least 3 years of industry experience Once here, you'll: - Work with clients to uncover their insurance needs, identify opportunities, and provide recommendations based on your knowledge of coverage and underwriting principles - Practice excellent customer service and prioritize client relationship management by actively listening to queries and concerns - Develop new business through cross-selling, upselling, referrals, and securing ex-dates - Review renewals on a timely basis while maintaining strong retention levels - Process policy changes and endorsements accurately through various company portals - Support clients through the claims process while communicating accurate information to claims teams - Collaborate with a supportive team to reach organizational goals As part of our commitment to transparency, we want to let you know that while our recruitment system includes AI capabilities, these are never used to screen, evaluate, or select candidates. The only AI functionality that Westland uses is for transcribing notes during candidate calls, and this occurs with your consent. These tools aren't used to make any hiring decisions throughout our recruitment process. #LI-SS1 #LI-Remote Want to get to know each other better? Send your resume our way. You belong here We strive to be much more than a great place to work. Here, you join a collective of incredibly vibrant, purpose driven, and open-minded people. Every day, Westland proves that building a great business means taking care of communities, clients, and each other with equal commitment. You will be supported and respected for who you are and for the voice you add to the conversation. At Westland, you will feel the power of community. Westland Insurance Ltd. is an inclusive organization that values diversity in its workforce. We listen, champion equity and diversity, and create safe welcoming spaces where everyone has a voice and is free to be themselves. Westland Insurance Ltd. encourages applications from all qualified individuals and will accommodate applicants' disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process. If you require a disability-related accommodation in order to participate in the recruitment process, please contact the recruitment team by email

• Identify clients' needs and recommend additions to their existing coverage • Schedule client contacts and follow-ups • Present new products and services • Generate quotes and promote personal insurance products • Sell products by contacting prospective clients and building relationships with them • Respond to calls and other communications • Follow up on policies nearing renewal • Generate new quotes for prospects from previous years • Communicate with potential clients • Create a climate of trust that fosters new sales opportunities • Contribute, both as part of the team and individually, to continuous business improvement • Respond responsibly to customer inquiries • Process account changes accurately • Maintain complete client records

Role Description Mercier Consultancy MD is seeking motivated Dutch-Speaking Customer Experts to join our team supporting a leading insurance company in Greece. This role involves providing professional customer service to Dutch-speaking clients, assisting them with insurance-related inquiries, claims, and policy information to ensure excellent customer satisfaction. - Deliver professional and empathetic customer support to Dutch-speaking clients via phone, email, and chat regarding insurance products, claims, and policies. - Address customer questions and resolve issues efficiently, maintaining a high standard of service. - Document all customer interactions accurately in the CRM system. - Collaborate with internal teams to resolve complex customer cases and escalate as necessary. - Stay informed of insurance products, regulatory requirements, and company policies. - Provide feedback to help improve the customer service experience. Qualifications - Fluency in Dutch (spoken and written) is mandatory; proficiency in English is an advantage. - Prior experience in customer service, preferably within the insurance or financial services industry. - Excellent communication and problem-solving abilities with a customer-focused mindset. - Ability to work effectively in a fast-paced, team-oriented environment. - Experience with CRM software and digital communication tools. - Willingness to relocate to and work in Greece. - Strong organizational skills and attention to detail. Benefits - Competitive Monthly Salary - Fully Paid Training - Fully Paid Relocation Package - Monthly Performance Bonus - Health Insurance - 2 Extra Salaries Per Year - And Much More...

• Provide service to internal and external customers in a customer-focused, high-volume, fast-paced sales call center environment. • Explain product features and service advantages to existing and potential customers to promote and sell the various membership and/or insurance products and services to achieve sales production goals. • Provide price quotes on all insurance products that factor in all applicable rules (underwriting, business, etc.) and discounts to complete the sale. • Rewrite and reinstate insurance policies according to underwriting and business rules. • Complete membership and/or insurance applications, endorsements, and change forms (e.g., address change, etc.) as necessary. • Accept & process payments at the point of sale. • Make outbound follow-up calls to customers in response to questions or complaints. • Correspond with and respond to inquiries from sales representatives, insureds, mortgage companies, and other sources regarding ratings, premiums, billing problems, and cancellations, as well as obtain and verify payments and other types of information. • Provide efficient processing of customer policies, endorsements, and status and coverage changes. • Assist agents in resolving technical and business-related issues. • May assist other Customer Interaction Centers (e.g., Emergency Road Service, Claims, Membership, Travel, etc.) in servicing members and/or customers when necessary to ensure quality service goals are met.