Role Description Our client is seeking a highly detail-oriented and proactive Insurance Benefits & Eligibility Verification & Authorization Specialist. The ideal candidate can follow directions accurately and consistently prioritize calling insurance providers rather than relying solely on online portals. This role focuses on front-end medical billing processes, specifically insurance benefits verification, eligibility checks, and submission of authorization requests. The ideal candidate has relevant medical experience, strong attention to detail, a high standard for accuracy, and is comfortable handling insurance-related phone calls regularly. Key Responsibilities - Insurance Verification (Phone-Based Required): - Contact insurance providers to verify coverage, benefits, and requirements - Perform phone verification especially for all first-time patient visits (portal-only verification is not sufficient) - Document all verification details, including representative name and reference number - Follow required verification procedures without exception - Prior Authorization Management: - Initiate, submit, and follow up on prior authorization requests - Track authorization status and ensure timely updates - Maintain accurate documentation of approvals and pending requests - Process Compliance & Data Handling: - Follow established verification workflows and protocols - Retrieve missing or incomplete information from patient charts when needed - Maintain and update tracking spreadsheets for verifications and authorizations Qualifications - At least 2 years of direct experience handling Benefits & Eligibility verification for U.S. healthcare providers - Strong experience in insurance verification and prior authorizations, preferably in PT/OT/Speech Therapy - Excellent attention to detail and willingness to follow specific protocols - Comfortable making frequent insurance calls - Proficient in Google Sheets or Excel - Experience in medical billing or revenue cycle management is highly valued - Background in Physical Therapy or Orthopedics is a plus - Familiarity with Prompt (EMR) is a plus Requirements - Must be proficient in speaking and writing English very clearly - Must have relevant work experience - Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory] - Must be available for video meetings with your camera on (when needed) Technical Requirements - Device: Reliable laptop or desktop computer. - Internet: High-speed connection (minimum 10 Mbps). - Audio: Noise-canceling headset. - Video: Webcam for virtual meetings. - Workspace: Quiet, professional environment. Benefits - Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. - Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. - HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. - Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. - Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. - Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. - Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. - Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

• Responsible for processing new referrals including but not limited to verifying patient eligibility, test claim adjudication, coordination of benefits, and identifying patient estimated out of pocket costs. • Perform benefit verification of all patient insurance plans including documenting coverage of medications, administration supplies, and related infusion services • Responsible to document all information related to coinsurance, copay, deductibles, authorization requirements, etc • Calculate estimated patient financial responsibility based off benefit verification and payer contracts and/or company self-pay pricing • Initiate, follow-up, and secure prior authorization, pre-determination, or medical review including reviewing and obtaining clinical documents for submission purposes • Communicate with patients, referral sources, other departments, and any other external and internal customers regarding status of referral, coverage and/or other updates as needed • Refer or assist with enrollment any patients who express financial necessity to manufacturer copay assistance programs and/or foundations • Generate new patient start of care paperwork

Role Description Comprehensive Cancer Centers of Nevada is seeking a remote Insurance Specialist/AR Follow Up located in Southern Nevada (Las Vegas, Henderson, Boulder City, Pahrump). The Insurance Specialist/AR Follow Up is responsible for payer and patient account balances being paid timely and remaining current. Under general supervision, is responsible for payer and patient account balances being paid timely and remaining current. Performs collection activities such as: - Monitoring delinquent accounts - Contacting patients for account payment - Resolving billing problems - Answering routine and non-routine account inquiries Follows standard procedures and pre-established guidelines to complete tasks. Supports and adheres to the US Oncology Compliance Program, including the Code of Ethics and Business Standards, and US Oncology’s Shared Values. Qualifications - High School diploma or equivalent required - Minimum two (2) years combined medical billing and payment experience required - Demonstrate knowledge of state, federal, and third-party claims processing required - Demonstrate knowledge of state & federal collections guidelines - Must successfully complete required e-learning courses within 90 days of occupying position Requirements - Uses Technical and Functional Experience - Demonstrates Adaptability - Customer Service - Uses Sound Judgment - Shows Work Commitment - Commits to Quality Benefits In addition to a great career opportunity, we offer excellent benefits, a team environment, professional development, and the chance to be part of a nationwide network dedicated to fighting the war against cancer. Company Description At Comprehensive Cancer Centers of Nevada (CCCN), a distinguished team of doctors, researchers, nurses, and healthcare professionals have provided patients with groundbreaking treatments for more than 50 years. Our team provides the most effective treatments, both existing and emerging, to diagnose and successfully treat cancer and blood disorders. CCCN is dedicated to patient-centered care, advancing innovation, discovery, and improving outcomes.

Role Description The Director of Insurance (Personal Accident / Accident & Health) is a senior commercial leadership role responsible for driving the growth of SPS’s insurance channel. The primary objective of this role is to: - Expand carrier and broker relationships. - Embed SPS as a preferred response provider within insurance products. - Convert insurance-driven engagements into long-term enterprise revenue. This position will serve as the key interface between insurers, brokers, and SPS's operational capability, ensuring alignment among underwriting intent, claims delivery, and client outcomes. This is a full-time senior leadership position operating within a fast-paced, international environment. Given the global nature of SPS operations and insurance relationships, the role requires a flexible approach to working hours, including engagement across multiple time zones and occasional out-of-hours availability to support critical client or partner requirements. Responsibilities - Develop and manage strategic relationships across Personal Accident and Accident & Health carriers and brokers, focusing on originating new partnerships. - Position and embed SPS services within insurance policies, endorsements, and response frameworks. - Expand SPS beyond existing insurer relationships into a diversified, multi-carrier portfolio. - Work with insurers and brokers to develop and structure insurance products incorporating SPS capabilities, including: - Medical and security response - Global assistance and evacuation - Intelligence-led risk mitigation - Act as senior relationship lead for key policyholders, ensuring high-quality delivery and engagement. - Convert insurance-driven interactions into: - Global Assistance retainers - Membership programs (e.g., GEAR) - Enterprise security and medical solutions - Represent SPS within the London Market and international insurance ecosystem, supporting business development, tenders, and market positioning. - Ensure effective coordination between carriers, brokers, and SPS operational teams, including the Global Response Center (GRC), to deliver consistent and high-quality outcomes. - Own and deliver against insurance revenue growth targets, building a structured and scalable pipeline across carriers, brokers, and insured clients. Qualifications - Must be able to legally work in the country where this position is located without visa sponsorship. - Minimum of 10 years’ experience within the insurance market. - Demonstrated track record of building and managing carrier and broker relationships. - Proven ability to originate and scale insurance partnerships and embed services within insurance products. - Experience working with or alongside operational service providers (e.g., assistance, medical, or security services). - Established network within the London Market and/or international insurance markets. - Bachelor’s degree or equivalent professional experience required; advanced degree or relevant experience preferred. - Insurance qualifications advantageous. - Strong understanding of: - Insurance policy structures - Claims and response workflows - Broker and underwriting dynamics - This role requires regular international travel (approximately 25–35%), including: - Engagement with carriers and brokers across the London Market and global hubs. - Attendance at industry events, client meetings, and strategic partner engagements. - Occasional travel in support of key client relationships or operational alignment. Preferred Qualifications - CII qualification (ACII or FCII) or equivalent professional insurance designation. - Experience in structuring or distributing Personal Accident and/or A&H products within the Lloyd's or London Company Market. - Familiarity with global assistance, medical evacuation, or security response services and how they integrate within insurance policy frameworks. - Existing senior-level relationships with PA/A&H underwriters, MGAs, or specialist brokers operating in international markets. - Experience working in or alongside an operational service provider environment, with the ability to translate underwriting intent into delivery capability. Benefits - 20 Vacation Days plus Bank Holidays (8). - Personal Accident Insurance. - Employee Assistance Program for personal needs. - Enrollment into the pension scheme to which SPS contributes 3% of your salary. - Credentity Protection - Eclipse Digital Protection by Concentric. - Dedicated Security and Intelligence Training Programs for Professional Development. - Coaching and Mentoring Opportunities.