• Responsible for end-to-end service delivery of Connected Technology Solutions products, including advanced dental imaging systems, digital workflows, treatment centers, and other CTS-enabled equipment • Installation, maintenance, troubleshooting, repairs, and customer support to ensure peak performance and high customer satisfaction • Serve as the primary technical contact for customers in your assigned region, resolving technical issues on site, performing preventive maintenance, and contributing to service excellence standards • In house repair of DS device, Installation, configure and commission CTS equipment (digital imaging, CAD/CAM, Treatment centre, table top (DS) device and other connected solutions) at customer sites • Perform preventive maintenance, calibration, diagnostic evaluations, and corrective repairs to ensure reliable system performance • Provide timely and effective technical troubleshooting support both on site and remotely • Maintain accurate service records, documentation of visits, diagnostics, parts used, and resolution steps • Train customers and end-users on correct operation, maintenance procedures, and best practices for CTS equipment • Manage spare parts inventory and service tooling to minimize downtime and support rapid response • Work closely with sales, service planners, and regional teams to prioritize service activities and support customer needs • Ensure compliance with safety, quality, and regulatory standards during all technical activities • Provide feedback on technical trends, reoccurring issues, and opportunities for product/service enhancements

Title: Field Support Specialist Location: 5120 Goldleaf Cir, Suite 400, Los Angeles, CA, 90056 Department: Mathnasium HQ - Los Angeles, CA Job Description: At Mathnasium, franchisee success is the foundation of our business. The Field Support Specialist (FSS) plays a critical role in driving that success by ensuring new centers open in full alignment with the Mathnasium Method and core business systems. Through hands-on consultation, training, and ongoing support, this role accelerates time to profitability and sets the standard for operational excellence from day one. Role Overview The Field Support Specialist serves as a key partner to franchisees during the new center opening process, acting as the bridge between franchisees and the corporate training team. This role leads centers from pre-opening through grand opening, providing the structure, training, and support needed to establish strong operational and financial foundations. This is a primarily remote role; however, it requires approximately 50% travel throughout the year to support new center openings and on-site franchisee needs. Candidates with current or prior Mathnasium experience are strongly encouraged to apply, as familiarity with the business model and systems provides a meaningful advantage in ramping quickly and driving success in the role. The FSS also plays an important role in shaping the long-term franchisee experience by building strong relationships and ensuring a smooth transition to the Franchise Business Consultant (FBC) for ongoing support. Primary Responsibilities - Lead the end-to-end new center opening process, from initial setup through soft and grand opening - Equip franchisees with the tools, training, and best practices needed to launch successfully and operate in alignment with the Mathnasium model - Partner with franchisees to establish clear, measurable (SMART) goals for center performance and growth - Collaborate with Marketing to execute localized strategies that drive awareness and accelerate early revenue - Monitor progress toward key performance indicators and provide proactive coaching to support early-stage success - Communicate insights, opportunities, and progress updates to franchisees, FBCs, and internal leadership - Build strong, trust-based relationships with franchisees and cross-functional teams - Manage travel and expenses responsibly in alignment with company guidelines Core Capabilities - Ability to lead, influence, and inspire franchisees - Strong operational mindset with a focus on systems, compliance, and process improvement - Effective cross-functional collaboration and organizational awareness - Skilled in business consulting and performance coaching - Results-driven with strong goal-setting and execution skills - Brand ambassador with a commitment to maintaining Mathnasium standards - Highly organized, detail-oriented, and self-directed - Professional, accountable, and adaptable Required Qualifications - 3+ years of experience working with franchisees or in a consultative business role - Demonstrated ability to influence and guide business owners toward performance goals - Strong communication skills, including active listening, written, and verbal - Highly organized with the ability to manage multiple priorities effectively - Self-motivated with a strong sense of ownership and accountability Preferred Qualifications - Bachelor’s degree (Education, Math, or related field preferred) - Prior or current experience with Mathnasium strongly preferred - Background in math education or a passion for math learning - Alignment with Mathnasium’s mission and a desire to positively impact students, families, and communities About Mathnasium Mathnasium is a math learning center dedicated to helping students understand, master, and enjoy math. Our proprietary teaching approach, the Mathnasium Method, builds deep understanding and confidence through personalized instruction, customized learning plans, and engaging instruction. With over 900 locations, Mathnasium serves students from pre-K through high school, empowering them to succeed academically and beyond. Our mission is simple: to make math make sense—and to build confidence for life. Work schedule - 8 hour shift - Monday to Friday - On call Supplemental pay - Bonus pay Benefits - Paid time off - Flexible schedule - Health insurance - Dental insurance - Vision insurance - Life insurance - Disability insurance - 401(k) matching - 401(k) - Referral program - Employee discount

• Carry out commissioning and maintenance of our heat pumps at end customers and plant operators • Provide service-oriented advice to our customers from heating companies by phone and on site to ensure customer satisfaction • Support your colleagues in technical field service across the extended area of your deployment • Assume on-call duty with the aim of assisting our customers as quickly as possible

• Durchführung von Inbetriebnahmen und Wartungen unserer Wärmepumpen bei Endkundinnen, Endkunden und Anlagenbetreiber:innen • Serviceorientierte Beratung unserer Kund:innen von Heizungsbetrieben telefonisch und vor Ort zur Sicherung unserer Kundenzufriedenheit • Unterstützung Ihrer Kolleg:innen im technischen Außendienst im erweiterten Umkreis Ihres Einsatzgebietes • Übernahme des Bereitschaftsdienstes mit dem Ziel, unseren Kundinnen und Kunden schnellstmöglich zu helfen