Field Support Specialist
Location
California
Posted
53 days ago
Salary
0
Seniority
Senior
Job Description
Field Support Specialist
Mathnasium
Title: Field Support Specialist Location: 5120 Goldleaf Cir, Suite 400, Los Angeles, CA, 90056 Department: Mathnasium HQ - Los Angeles, CA Job Description: At Mathnasium, franchisee success is the foundation of our business. The Field Support Specialist (FSS) plays a critical role in driving that success by ensuring new centers open in full alignment with the Mathnasium Method and core business systems. Through hands-on consultation, training, and ongoing support, this role accelerates time to profitability and sets the standard for operational excellence from day one. Role Overview The Field Support Specialist serves as a key partner to franchisees during the new center opening process, acting as the bridge between franchisees and the corporate training team. This role leads centers from pre-opening through grand opening, providing the structure, training, and support needed to establish strong operational and financial foundations. This is a primarily remote role; however, it requires approximately 50% travel throughout the year to support new center openings and on-site franchisee needs. Candidates with current or prior Mathnasium experience are strongly encouraged to apply, as familiarity with the business model and systems provides a meaningful advantage in ramping quickly and driving success in the role. The FSS also plays an important role in shaping the long-term franchisee experience by building strong relationships and ensuring a smooth transition to the Franchise Business Consultant (FBC) for ongoing support. Primary Responsibilities - Lead the end-to-end new center opening process, from initial setup through soft and grand opening - Equip franchisees with the tools, training, and best practices needed to launch successfully and operate in alignment with the Mathnasium model - Partner with franchisees to establish clear, measurable (SMART) goals for center performance and growth - Collaborate with Marketing to execute localized strategies that drive awareness and accelerate early revenue - Monitor progress toward key performance indicators and provide proactive coaching to support early-stage success - Communicate insights, opportunities, and progress updates to franchisees, FBCs, and internal leadership - Build strong, trust-based relationships with franchisees and cross-functional teams - Manage travel and expenses responsibly in alignment with company guidelines Core Capabilities - Ability to lead, influence, and inspire franchisees - Strong operational mindset with a focus on systems, compliance, and process improvement - Effective cross-functional collaboration and organizational awareness - Skilled in business consulting and performance coaching - Results-driven with strong goal-setting and execution skills - Brand ambassador with a commitment to maintaining Mathnasium standards - Highly organized, detail-oriented, and self-directed - Professional, accountable, and adaptable Required Qualifications - 3+ years of experience working with franchisees or in a consultative business role - Demonstrated ability to influence and guide business owners toward performance goals - Strong communication skills, including active listening, written, and verbal - Highly organized with the ability to manage multiple priorities effectively - Self-motivated with a strong sense of ownership and accountability Preferred Qualifications - Bachelor’s degree (Education, Math, or related field preferred) - Prior or current experience with Mathnasium strongly preferred - Background in math education or a passion for math learning - Alignment with Mathnasium’s mission and a desire to positively impact students, families, and communities About Mathnasium Mathnasium is a math learning center dedicated to helping students understand, master, and enjoy math. Our proprietary teaching approach, the Mathnasium Method, builds deep understanding and confidence through personalized instruction, customized learning plans, and engaging instruction. With over 900 locations, Mathnasium serves students from pre-K through high school, empowering them to succeed academically and beyond. Our mission is simple: to make math make sense—and to build confidence for life. Work schedule - 8 hour shift - Monday to Friday - On call Supplemental pay - Bonus pay Benefits - Paid time off - Flexible schedule - Health insurance - Dental insurance - Vision insurance - Life insurance - Disability insurance - 401(k) matching - 401(k) - Referral program - Employee discount
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Role Description Are you ready to make a tangible impact on the UK's strategic road network? We’re recruiting for a Highways Technology Field Engineer to join our dynamic Area 7 team, where innovation meets infrastructure. This is an exciting opportunity to work on the maintenance and repair of roadside technology assets across National Highways Area 7. From traffic signals and electronic signage to fault diagnostics and system upgrades, you’ll be at the forefront of keeping our roads safe, efficient, and future-ready. The primary depot for this position is Watford Gap Motorway Compound (M1, Jct 16/17) (NN67UZ). However, the role is primarily remote and will require travel to multiple locations as necessary. This position offers a competitive salary and overtime. The standard hours of work are 42 hours per week, Monday – Friday. You will be required to participate in a standby rota. What You’ll Do: - Carrying out reactive maintenance to highways technology equipment, including but not limited to; Signs, Signals, Traffic Signals, CCTV, Emergency Roadside Telephones, Queue Protection and traffic counting equipment (including Radar) and Weather Stations. - Perform planned cyclic maintenance in accordance with client requirements, manufacturer guidelines, and British Standards. - Carry out electronic diagnostic checks on highways communications assets for fault identification and resolution. - Prepare detailed reports and documentation covering maintenance actions, fault findings, upgrades, and asset conditions. - Provide expert technical advice to colleagues, clients, and contractors on procedures, issues, and best practices. - Assist with project administration and control, including progress tracking, resource management, and regulatory compliance. - Coordinate with third parties (contractors, suppliers, local authorities) during the deployment and integration of new highways communications infrastructure. - Participate in system upgrades, technology enhancements, and commissioning of new equipment. - Oversee asset inventory and support emergency responses to critical incidents affecting highway technology systems. - Contribute to health and safety compliance by performing risk assessments and following safe working practices. - Engage in training initiatives, mentor junior engineers, and pursue continuous professional development to stay updated on industry advancements. - Organise daily tasks as allocated by the Works Coordinator to ensure they are completed to client set time scales. - As a Lone Worker, ensure that Health and Safety rules are always followed. - To be able to volunteer for nightworks when and if required. Qualifications - A full UK driving licence. - Familiarity with Highways communication and electrical assets. - Planning and Organisation. - Working alone and as part of a wider team. - Problem solving. - IT literate. - Self-motivated and proactive in delivering solutions. Requirements - A relevant qualification in an electrical or engineering discipline (desirable). - Experience in highways technology or similar (desirable). - 2391 Test and Inspection (desirable). - 18th Edition wiring regulations (desirable). Benefits - Competitive Salary: Enjoy a competitive annual salary with the potential for yearly reviews to ensure you’re rewarded for your contributions. - Company Car: Choose between our range of electric vehicles, ensuring you work safely and efficiently. - Career Growth: Propel your career with clear, dynamic advancement opportunities to roles. - Training Opportunities: Comprehensive training is provided, including pathways to NVQ highways technology qualifications. - Personal Development Opportunities: Advance your personal growth through mentorship and access to our award-winning programs like our Leadership Development, Women@Amey, and Multicultural Leadership programs. - Pension: Benefit from a generous pension scheme with company contributions for your future peace of mind. - Holidays: Enjoy at least 24 days of holiday plus bank holidays, and the opportunity to buy further 5 days! - Flexible Benefits: Customise your benefits package with options like additional leave, cycle-to-work schemes, charitable giving, and gym memberships. - Exclusive Discounts: Access our online portal filled with discounts from leading retailers, healthcare services, and more. - Social Impact: Take part in our community initiatives with 2x paid volunteering days a year, plus other opportunities to support fundraising and local projects. Company Description At Amey, we don’t just offer jobs, we offer opportunities to build fulfilling careers. As one of the top 1% of employers recognised by Investors in People, we are committed to your professional growth and wellbeing.
