Role Description The Salesforce Web Developer III provides subject matter expertise and technical support to the PMO by supporting the development and maintenance of web pages, data, and workflows within the Salesforce platform. Qualifications - Bachelor's degree in Information Technology or a related field of study. - Five (5) years of relevant experience in Salesforce development and customer-facing environments. - Five years total experience with Agile development practices and Atlassian product suite, including custom Apex, Lightning web components, and platform configuration. Requirements - The ability to obtain, maintain and access classified information at the Secret level, which will require U.S. Citizenship. - Salesforce Platform Developer I certification. - Knowledge and understanding of tools, concepts, practices, and procedures related to an IT help desk user support environment. - Working knowledge utilizing service desk software tools and applications. - Knowledgeable and skilled in the use of ticketing systems with the ability to clearly and concisely log tickets. - Ability to read and interpret common information systems documents and translate into layman terminology. - Excellent problem-solving skills with the ability to troubleshoot computer hardware/software issues. - Excellent critical thinking skills with the ability to identify, analyze, and resolve problems/issues. - Excellent verbal and written communication skills with the ability to effectively communicate/interact with a wide variety of technical and non-technical audiences (i.e., customers, team members, management, and federal staff). - Exceptional customer service skills with the ability to respond to requests in a professional, helpful, and timely manner. - Ability to use tact in handling difficult individuals and/or situations. - Ability to resolve difficult or challenging problems with the assistance of senior support or the use of outside software analysis support. - Highly organized with the ability to multitask. - Ability to work in a fast-paced environment and to learn and apply new knowledge and techniques related to incident response. - Ability to effectively work both independently and in a team environment for the successful achievement of goals. - Ability to lift 25 pounds. Key Duties and Responsibilities - Performing development and configuration of custom Salesforce Lightning Web components, OmniScripts, Data Mappers, and Integration Procedures at the direction of the Government. - Configuring Salesforce page layouts, record types, and field configurations to optimize user experience and information accessibility. - Configuring and activating Salesforce Flow automations to streamline business processes and enhance user productivity as directed by the Government. - Performing development of custom Apex triggers, classes, and controllers to extend standard Salesforce functionality and meet specific business requirements as directed by the Government. - Building and maintaining Salesforce reports, dashboards, and analytics based on Government-defined requirements to provide actionable insights on customer interactions and service metrics. - Configuring Salesforce Service Cloud features to support the Government’s management of customer inquiries, track issue resolution, and maintain case histories. - Performing integration tasks between Salesforce and external systems using APIs, Mulesoft, and other integration tools. - Maintaining Salesforce security profiles, permission sets, and sharing rules IAW Government direction to ensure appropriate data access and compliance with security requirements. - Configuring and deploying Salesforce email templates, automated notifications, and routing rules to facilitate timely communications. - Performing development of custom Salesforce Screen Flows and surveys to collect strategic partner feedback and track satisfaction metrics. - Configuring Salesforce Communities/Experience Cloud to facilitate collaboration between the PMO and strategic partners. - Supporting the development and maintenance of Salesforce data models, objects, and relationships to support efficient storage and retrieval of cloud service information. - Conducting Salesforce user acceptance testing and quality assurance for all new configurations and code before deployment. Physical Demands Work is primarily performed in an office environment. Regularly required to sit. Regularly required to use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate tools, computer, and/or controls. Required to speak and hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Exposed to general office noise with computers, printers, and light traffic. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Benefits - Medical - Dental - Vision - 401(k) - Family Planning/Fertility Assistance - STD/LTD/Basic Life/AD&D - Legal-Aid Program - Employee Assistance Program (EAP) - Paid Time Off (PTO) – (11) Federal Holidays - Training and Development Opportunities

Role Description We are looking for a highly experienced Salesforce Admin/Developer with strong expertise in Sales Cloud to support the design, development, and implementation of scalable Salesforce solutions. In this role, you will work closely with the Solution Architect to deliver secure, high-performing configurations and customizations. The ideal candidate will have strong hands-on experience across administration, development, integrations, and automation, ensuring seamless execution of business processes. Key Responsibilities - Implement Salesforce solutions aligned with architecture and design guidelines - Configure and manage Sales Cloud features including Leads, Accounts, Opportunities, and Territory Management - Design and build Flows (Record-Triggered, Scheduled, Screen Flows) for business process automation - Develop custom solutions using Apex, Triggers, and Lightning Web Components (LWC) - Configure Salesforce security model — OWD, roles, sharing rules, permission sets, and field-level security - Build and support integrations with external systems (e.g., NetSuite) using REST APIs, Named Credentials, and OAuth - Configure and support DocuSign AppExchange integration (templates, envelopes, workflows) - Create and maintain custom objects, fields, validation rules, page layouts, and Lightning pages - Ensure adherence to governor limits and implement bulk-safe coding practices - Support data migration activities — data import, cleansing, deduplication, and validation - Participate in Agile ceremonies (sprint planning, stand-ups, demos) - Provide UAT support including defect resolution and deployment readiness - Maintain technical documentation for configurations and releases - Collaborate with stakeholders to translate business requirements into scalable Salesforce solutions Qualifications - 8+ years of Salesforce experience (Admin and Developer roles) - Strong hands-on experience in Salesforce Sales Cloud implementations - Expertise in Salesforce Flow and decision-making between Flow vs Apex - Proficiency in Apex, Triggers, and Lightning Web Components (LWC) - Strong understanding of Salesforce security model (OWD, roles, sharing rules, permission sets) - Experience with Salesforce integrations: - REST APIs - Named Credentials - Connected Apps - OAuth 2.0 - Hands-on experience with DocuSign for Salesforce or similar e-signature tools - Exposure to ERP integrations such as NetSuite - Knowledge of Salesforce governor limits and performance optimization - Experience with data migration tools like Data Loader and data quality best practices - Familiarity with Agile/Scrum methodologies - Strong communication and stakeholder management skills Good-to-Have Skills - Salesforce Certifications: - Salesforce Administrator - Platform Developer I / II - Experience with Salesforce Maps or field sales tools - Exposure to mobile-first Salesforce implementations - Domain experience in FMCG, distribution, or field sales - Basic understanding of DevOps tools such as Copado, Gearset, or CI/CD pipelines

Role Description We are looking for a seasoned Salesforce Solution Architect to lead the end-to-end technical design and delivery oversight for a Salesforce Sales Cloud implementation. This is a critical leadership role, where the Architect defines the entire Phase 1 blueprint, drives key technical decisions, and ensures the solution is scalable, secure, and delivered on time. You will own the integration design with external systems like NetSuite and DocuSign, and act as the final technical authority before go-live. - Own the end-to-end solution architecture, including data model, security model, automation design, and integration patterns. - Define and govern Salesforce security model — OWD, sharing rules, role hierarchy, and permission sets. - Make key technical decisions (TDD) — Flow vs Apex, custom vs standard objects, managed vs unmanaged packages. - Lead NetSuite integration design, including REST API feasibility and territory cache strategy for Phase 1. - Oversee DocuSign AppExchange integration — package setup, template design, and callback workflows. - Review and approve all configurations and customizations (Flows, objects, page layouts, data model). - Identify and mitigate Salesforce governor limit risks, especially for bulk operations and API integrations. - Define and lead data migration strategy — source analysis, field mapping, cleansing, and execution. - Conduct sprint demos, technical walkthroughs, and stakeholder reviews. - Participate in UAT — review defects, guide prioritization, and approve production readiness. - Create and maintain System Configuration Workbook and Admin handover documentation. - Provide technical leadership, mentorship, and direction to Developers and Admins. Qualifications - 12–15 years of overall Salesforce experience, with at least 5+ years as a Solution Architect / Technical Lead. - Salesforce Certified Technical Architect (CTA) (mandatory). - Certified Salesforce Application Architect and/or System Architect (preferred). - Deep expertise in Salesforce Sales Cloud: - Lead Management - Opportunity Pipeline - Account Lifecycle - Territory Management - Expert-level understanding of Salesforce security model (OWD, roles, sharing rules, permission sets, FLS). - Strong hands-on experience with Salesforce Flow (complex multi-step automation without Apex). - Extensive experience with Salesforce integrations: - REST APIs - Named Credentials - Connected Apps - OAuth 2.0 - Platform Events - Hands-on experience with DocuSign for Salesforce (AppExchange). - Experience designing ERP integrations such as NetSuite (data sync patterns, error handling). - Strong knowledge of Salesforce governor limits and bulk-safe design practices. - Proven experience leading data migration activities (Data Loader, deduplication, validation). - Strong track record of delivering Salesforce projects within tight timelines and Agile environments. - Excellent communication skills with the ability to explain complex architecture to non-technical stakeholders. Requirements - Immediate Joiners Only. Benefits - Remote position. - Timing: 5:30 PM to 2:30 AM IST.

• Own end-to-end Salesforce solution architecture from design through deployment, shaping scalable data models, secure access patterns, and integration strategies. • Provide hands-on technical leadership across the SDLC, ensuring delivery teams build in a way that is performant, maintainable, and compliant with IRS security and accessibility expectations. • Evaluate new platform features and AppExchange options to modernize legacy capabilities and continuously improve the overall architecture.