Role Description The Salesforce Web Developer III provides subject matter expertise and technical support to the PMO by supporting the development and maintenance of web pages, data, and workflows within the Salesforce platform. Qualifications - Bachelor's degree in Information Technology or a related field of study. - Five (5) years of relevant experience in Salesforce development and customer-facing environments. - Five years total experience with Agile development practices and Atlassian product suite, including custom Apex, Lightning web components, and platform configuration. Requirements - The ability to obtain, maintain and access classified information at the Secret level, which will require U.S. Citizenship. - Salesforce Platform Developer I certification. - Knowledge and understanding of tools, concepts, practices, and procedures related to an IT help desk user support environment. - Working knowledge utilizing service desk software tools and applications. - Knowledgeable and skilled in the use of ticketing systems with the ability to clearly and concisely log tickets. - Ability to read and interpret common information systems documents and translate into layman terminology. - Excellent problem-solving skills with the ability to troubleshoot computer hardware/software issues. - Excellent critical thinking skills with the ability to identify, analyze, and resolve problems/issues. - Excellent verbal and written communication skills with the ability to effectively communicate/interact with a wide variety of technical and non-technical audiences (i.e., customers, team members, management, and federal staff). - Exceptional customer service skills with the ability to respond to requests in a professional, helpful, and timely manner. - Ability to use tact in handling difficult individuals and/or situations. - Ability to resolve difficult or challenging problems with the assistance of senior support or the use of outside software analysis support. - Highly organized with the ability to multitask. - Ability to work in a fast-paced environment and to learn and apply new knowledge and techniques related to incident response. - Ability to effectively work both independently and in a team environment for the successful achievement of goals. - Ability to lift 25 pounds. Key Duties and Responsibilities - Performing development and configuration of custom Salesforce Lightning Web components, OmniScripts, Data Mappers, and Integration Procedures at the direction of the Government. - Configuring Salesforce page layouts, record types, and field configurations to optimize user experience and information accessibility. - Configuring and activating Salesforce Flow automations to streamline business processes and enhance user productivity as directed by the Government. - Performing development of custom Apex triggers, classes, and controllers to extend standard Salesforce functionality and meet specific business requirements as directed by the Government. - Building and maintaining Salesforce reports, dashboards, and analytics based on Government-defined requirements to provide actionable insights on customer interactions and service metrics. - Configuring Salesforce Service Cloud features to support the Government’s management of customer inquiries, track issue resolution, and maintain case histories. - Performing integration tasks between Salesforce and external systems using APIs, Mulesoft, and other integration tools. - Maintaining Salesforce security profiles, permission sets, and sharing rules IAW Government direction to ensure appropriate data access and compliance with security requirements. - Configuring and deploying Salesforce email templates, automated notifications, and routing rules to facilitate timely communications. - Performing development of custom Salesforce Screen Flows and surveys to collect strategic partner feedback and track satisfaction metrics. - Configuring Salesforce Communities/Experience Cloud to facilitate collaboration between the PMO and strategic partners. - Supporting the development and maintenance of Salesforce data models, objects, and relationships to support efficient storage and retrieval of cloud service information. - Conducting Salesforce user acceptance testing and quality assurance for all new configurations and code before deployment. Physical Demands Work is primarily performed in an office environment. Regularly required to sit. Regularly required to use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate tools, computer, and/or controls. Required to speak and hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Exposed to general office noise with computers, printers, and light traffic. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Benefits - Medical - Dental - Vision - 401(k) - Family Planning/Fertility Assistance - STD/LTD/Basic Life/AD&D - Legal-Aid Program - Employee Assistance Program (EAP) - Paid Time Off (PTO) – (11) Federal Holidays - Training and Development Opportunities