Role Description The Lead ServiceNow HR Service Delivery (HRSD) Technologist is responsible for designing, developing, and supporting HR solutions on the ServiceNow platform. This role partners closely with HR stakeholders, platform teams, and process owners to deliver secure, scalable, and user-friendly HR services that improve employee experience and operational efficiency. This role qualifies for a remote work arrangement within our 7 state footprint (PA, OH, MI, WV, VA, MD, NC). Responsibilities - Possess expert level technical knowledge of multiple ITSM or CRM systems, applications, or modules, and of the business processes associated with those systems or applications. - Escalation resource for assigned systems; serve as the primary technical contact for vendors of assigned systems; participate in strategic planning related to assigned systems. - Develop and manage workflows, playbooks, and other documentation required to support and sustain assigned systems and associated processes. - Direct and manage the implementation of configuration changes to provide proper functionality of assigned systems; coordinate and perform, as needed, routine testing to validate that assigned systems are working as designed. - Provide expert level technical advice regarding assigned systems to other IT personnel; guide the creation, execution, and management of a strategic roadmap for assigned systems which ensures best practices and standards are followed. - Consult with and direct the business in optimizing the use of assigned systems and associated workflows. Stay up to date with the latest system features and enhancements, recommending and implementing improvements. - Serve as the Technical Product Owner of assigned systems. Lead the development effort around workflows and processes to support the integration and automation of manual effort within assigned systems. - Direct and manage the regular maintenance activities for assigned systems, including system upgrades and performance tuning. - Lead inter-discipline, department, and group meeting discussions concerning system functionality. - Develop and manage a set of KPIs to measure and subsequently manage system effectiveness. - Monitor system activity to ensure processes are working properly. - Provide evening and weekend “on call/issue” support as needed. Sheetz is open 24/7/365 and as such, our internal and external customers may require support at any time. Qualifications - Education: - Bachelor’s degree in any field of study, with courses in computer programming, systems analysis, systems development, or systems engineering is required. - Bachelor’s degree in Computer Science, Management Information Systems, Computer Engineering is preferred. - Experience: - Minimum 10 years of applicable experience in a technology environment. - Experience specializing in ServiceNow CSM, HRSD preferred. - Licenses/Certifications: - ITIL 4 Foundation is required. - At least two Vendor specific application certifications (if offered) are strongly preferred. - ITIL 4 advanced certifications are strongly preferred. - ServiceNow HRSD, CSA certifications preferred. - Tools & Equipment: - General office equipment. Accommodations Sheetz is committed to the full inclusion of all qualified individuals. Sheetz is committed to considering all applicants regardless of disability who can perform all essential job duties with or without accommodations.

• Support the HRBP and HR Generalist II in the coordination and execution of core HR programs, including performance management cycles, employee changes, and engagement initiatives • Assist in employee lifecycle processes through documentation, tracking, and follow-up to ensure accuracy and timeliness • Support offboarding processes, including coordination and documentation • Contribute to the execution and continuous improvement of HR processes and programs • Support documentation and tracking of employee relations matters • Assist in preparing case materials, summaries, and follow-ups • Participate in employee relations discussions and meetings as appropriate for development • Maintain strict confidentiality and professionalism when handling sensitive information • Support select stages of the recruiting process, including interview coordination and candidate communications • Participate in interviews and debrief discussions to build understanding of talent assessment • Assist with basic recruiting metrics and reporting • Support responses to employee and manager inquiries in partnership with the HRBP and HR Generalist II • Maintain and update employee data within HR systems • Assist with audits and compliance documentation (e.g., personnel records, I-9 tracking) • Support the HR team in compensation and benefits-related processes as needed • Participate in projects related to compensation, benefits, or total rewards programs as appropriate • Conduct research, data analysis, and process reviews to identify improvement opportunities • Develop recommendations and support implementation of process enhancements • Present findings, insights, and recommendations to HR team members

Role Description This role sits at the intersection of HR and technology, focused on the systems and tools that power the employee experience. You’ll be responsible for administering and enhancing multiple HR systems, ensuring they are running efficiently, effectively, and in ways that make it easier for employees and HR teams to get what they need. You’ll also play a key role in leveraging data and reporting to support decision-making, while partnering across HR, IT, and the business to continuously improve our systems and processes. What you will do - Provide system administration and technical support across multiple HR systems - Support employees, candidates, and HR users by troubleshooting issues and resolving system-related questions - Identify patterns and trends in issues, proactively recommending enhancements to improve system performance and user experience - Participate in the review, testing, and implementation of system enhancements, updates, and new releases - Partner with Sr. HR Systems Specialist and Sr. HR Business Analyst roles to evaluate system capabilities and determine effective, scalable solutions - Collaborate with HR, IT, and external vendors to troubleshoot and resolve system issues - Generate, analyze, and deliver standard, custom, and ad-hoc reports across systems - Build and maintain clear user documentation and system guidelines - Manage and maintain system security across HR platforms - Ensure data integrity by running audits, queries, and analysis across systems - Stay current on trends and emerging capabilities in HR technology - Support HR projects and contribute to the implementation of new tools, enhancements, and process improvements Qualifications - High School Diploma required. Bachelor's degree and/or equivalent combination of education and experience preferred - 2+ years of experience in Human Resources with prior HRIS and/or Talent systems administration experience required - PHR/SPHR or SHRM-CP preferred - Prior systems implementation experience - Experience with data analytics tools (e.g., Power BI, Tableau) and familiarity with emerging AI tools strongly preferred - Solid understanding of core HR business practices - Proficiency in MS Office: intermediate-advanced skills in Excel (complex formulas, pivots and graphs) - Strong analytical skills, including the ability to interpret data and draw conclusions - Excellent written and verbal communication skills - Strong interpersonal skills, including the ability to train others and present data in a clear, approachable way - High attention to detail, accuracy, and ability to manage multiple priorities - Adaptable and flexible with a focus on continuous improvement - Comfortable handling sensitive and confidential information - Strong team orientation with a customer service mindset Requirements - Please note - Due to the nature of the work being done, Human Resources employees may not have a family relationship with any current Symetra employee. Benefits - Flexible full-time or hybrid telecommuting arrangements - Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6% - Paid time away including vacation and sick time, flex days and ten paid holidays - Give back to your community and double your impact through our company matching Company Description Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

• Serve as the primary people strategy advisor to the CEO — a thought partner on org design, leadership development, succession, and culture. • Lead two direct reports while remaining highly hands-on across talent development, compensation, performance, and culture. • Elevate the current HR infrastructure, deepen performance culture, sharpen compensation approach, strengthen talent pipeline and onboarding experience, and build employee engagement.