• Evaluate and document existing business processes to identify inefficiencies and automation opportunities • Design, prototype, and support the implementation of automation solutions using Python scripting, RPA tools, or workflow automation platforms • Write Python scripts to automate repetitive manual tasks including data extraction, file processing, report generation, and system integrations • Build and maintain ETL (Extract, Transform, Load) pipelines to support data movement, cleansing, and reporting needs • Develop and maintain SQL queries, stored procedures, and data models to support analytics and operational reporting • Use version control (Git) to manage, document, and collaborate on code across projects • Develop lightweight internal tools, web-based utilities, or scripts to support business teams using Python frameworks (e.g., Flask, Streamlit) • Collaborate with stakeholders to gather requirements and translate business needs into technical specifications • Build and maintain dashboards and data visualizations to surface operational insights and track KPIs • Research and evaluate AI/ML tools and platforms to assess applicability to internal processes and use cases • Assist in piloting AI-assisted solutions including natural language processing, predictive analytics, and intelligent document processing • Design and test prompt engineering strategies for LLM-powered workflows, including summarization, classification, extraction, and Q&A use cases • Integrate LLM APIs (e.g., OpenAI, Anthropic Claude, Azure OpenAI) into internal tools, automations, and business workflows • Evaluate and prototype Retrieval-Augmented Generation (RAG) architectures to ground LLM outputs in internal company data and documentation • Assess LLM output quality, hallucination risks, and accuracy for business-critical use cases and establish validation approaches • Stay current on emerging LLM capabilities, open-source models (e.g., LLaMA, Mistral), and enterprise AI platforms to inform tooling recommendations • Prepare clear and concise reports, presentations, and business cases to communicate findings and recommendations to stakeholders • Support change management efforts by documenting workflows and training end users on new tools and processes • Partner with cross-functional teams including Operations, Finance, IT, and Sales to drive process improvement initiatives • Monitor automated processes post-deployment to ensure accuracy, performance, and reliability • Maintain project tracking and documentation using internal tools and collaboration platforms

• Support the RPA team in the implementation of best practices for RPA development • Technical design and development of process automation • Monitoring and support of operational robots • Work with customers to help automate their manual processes • Other technology and organizational duties as assigned

• Analyze and document business processes in collaboration with business functions, IT system experts, and the RPA CoE • Translate business requirements into clear technical specifications and design scalable RPA solutions • Develop and optimize RPA solutions using UiPath while adhering to best practices • Continuously optimize existing automations, troubleshoot issues, and implement improvements • Act as a trusted advisor to business units, driving RPA awareness and adoption • Define, maintain, and improve internal CoE standards, methodologies, and best practices

Role Description As our Interface Specialist II, you will drive the development and optimization of automated processes and workflows using AI tools and on similar automation platforms like Microsoft Power Automate, Zapier, etc. This role is key for building, deploying, and maintaining integrations between enterprise systems and supporting process automation initiatives across our departments. The ideal candidate will have strong programming skills, experience with process improvement, and the ability to collaborate with business and technical stakeholders. - Execute complex interface projects with minimal guidance. - Organize, optimize, manage, and drive implementation issue resolution and optimization to completion. - Flex across multiple projects and programs simultaneously. - Design, develop, and support automations and integrations within enterprise systems. - Collaborate with business leaders to identify automation opportunities and drive process efficiency. - Develop and maintain scripts/applications (Python, JavaScript) to support automation and integration requirements. - Create and maintain procedures and best practices related to process automation and interfaces. Qualifications - Bachelor’s degree or at least 2 years of related experience, or an equivalent combination of education and experience. - Foundational knowledge of data and data extract solutions, with basic coding skills in JavaScript, C++, SQL, or similar languages. - Effective oral and written communication skills, including the ability to: - Communicate clearly and persuasively in both positive and challenging situations. - Listen actively, seek clarification, and participate in meetings. - Present information (including numerical data) clearly. - Edit written materials for clarity, grammar, and accuracy. - Willingness to participate in on-call rotation for one week at a time, several times per year. - Willingness to work after hours as needed to support client go-lives. - Ability to execute basic interface projects under the guidance of a Team Lead or experienced analyst. - Demonstrated ability to organize and manage implementations to completion and on schedule. - Ability to work effectively across multiple interface projects in a collaborative, fast‑paced environment, while maintaining openness to feedback and attention to shared team goals. Requirements - For this US-based position, the base pay range is $54,285.00 - $121,910.87 per year. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training. - This job is eligible to participate in our annual bonus plan at a target of 5.00%. Benefits - Opportunity to constantly learn, collaborate across groups, and explore new paths for your career. - Chance to contribute, think boldly, and create meaningful work that makes a difference in the communities we serve around the world. - Competitive benefits package.