Node.Digital

- Support the RPA team in the implementation of best practices for RPA development - Technical design and development of process automation - Monitoring and support of operational robots - Work with customers to help automate their manual processes - Other technology and organizational duties as assigned

• Support the RPA team in the implementation of best practices for RPA development • Technical design and development of process automation • Monitoring and support of operational robots • Work with customers to help automate their manual processes • Other technology and organizational duties as assigned

Role Description The RPA Developer will support the RPA team in the implementation of best practices for RPA development, technical design and development of process automation, monitoring and support of operational robots, and work with customers to help automate their manual processes. Other technology and organizational duties as assigned. The RPA Developer will require hands-on experience with the list of technologies below in an enterprise environment: - Experience developing unattended robots leveraging the Office365 application suite (SharePoint, Outlook, Excel, etc) - Experience developing robots that consume APIs and RESTful services - Experience with AiFabric, Document Understanding and OCR - Experience architecting and developing workflow-based solutions or functionality - Experience with web development technologies preferential - Strong written and verbal communication skills - Ability to work to deadlines and manage expectations - Strong analytical and problem-solving skills - Certification as a UiPath Advanced RPA Developer (UiARD) is preferred - Ability to prepare technical documentation Qualifications - Hands-on experience with RPA development - Experience with Office365 applications - Experience with APIs and RESTful services - Experience with AiFabric and Document Understanding - Strong communication skills - Analytical and problem-solving skills - UiPath Advanced RPA Developer certification preferred Requirements - US Citizenship required Benefits - Medical - Dental - Vision - Basic Life - Health Saving Account - 401K Matching - Three weeks of PTO/Sick - 11 Paid Holidays - Pre-Approved Online Training Company Description Node.Digital is an independent Digital Automation & Cognitive Engineering company that integrates best-of-breed technologies to accelerate business impact. - Identifying the RIGHT PEOPLE and developing them to their full capabilities - Our customer’s “Mission” is our “Mission”. Our MISSION FIRST approach is designed to keep our customers fully engaged while becoming their trusted partner - We believe in SIMPLIFYING complex problems with a relentless focus on agile delivery excellence - Our mantra is “Simple*Secure*Speed” in delivery of innovative services and solutions

• Facilitate structured requirements workshops with HRSA program stakeholders (OIG, Grants Division, FDMP program office) to elicit and document business requirements for fraud detection, anomaly flagging, and case management workflows. • Translate business requirements into user stories, acceptance criteria, and process flows; maintain a traceable requirements matrix (RTM) throughout the EPLC lifecycle. • Review and validate EPLC planning deliverables (Business Requirements Documents, Concept of Operations, System Requirements Specifications) to ensure they accurately reflect HRSA’s fraud detection intent. • Apply working knowledge of federal grant fraud, waste, and abuse (FWA) patterns to inform model design decisions: improper payment types, duplicate entity schemes, inflated cost reports, and sub-awardee integrity risks across HRSA grant programs. • Support the AI/ML Lead Engineer in defining supervised classification labels, anomaly detection thresholds, and SHAP feature interpretation from a business-rules perspective. • Validate model outputs and HITL review queues against known FWA patterns; flag false-positive risks and provide business-logic guardrails to data science team. • Contribute to the design of the Portfolio Risk Manager agent’s risk scoring logic and grantee-level threshold calibration; ensure scoring outputs are interpretable and defensible for HRSA investigators. • Own and maintain the product backlog in coordination with the Program Manager and AI/ML Lead Engineer; write well-formed user stories and acceptance criteria for all sprint deliverables. • Facilitate Agile ceremonies including sprint planning, backlog refinement, sprint review, and retrospective in accordance with the program’s SAFe-aligned delivery cadence. • Coordinate with HRSA stakeholders to prioritize backlog items based on fraud risk impact, EPLC gate requirements, and HRSA program office readiness. • Serve as the primary liaison between HRSA fraud program offices and the technical delivery team; translate government feedback from sprint reviews into actionable backlog items. • Prepare and present sprint demo materials and stakeholder briefing summaries; document HRSA decisions and action items from all program meetings. • Collaborate with the AI Agent / HITL Engineer to design analyst-facing review queues in UiPath Apps; define case prioritization logic, routing rules, and disposition workflow requirements. • Document HRSA analyst workflow patterns and configure HITL interface requirements so that AI-generated risk flags are presented in context usable for real-world fraud investigations.

Fraud Business Analyst SME Remote work Preferred: US Citizenship • Ability to obtain and maintain an HHS Background Investigation (Public Trust) suitability determination. Key Responsibilities Requirements Elicitation and Traceability • Facilitate structured requirements workshops with HRSA program stakeholders (OIG, Grants Division, FDMP program office) to elicit and document business requirements for fraud detection, anomaly flagging, and case management workflows. • Translate business requirements into user stories, acceptance criteria, and process flows; maintain a traceable requirements matrix (RTM) throughout the EPLC lifecycle. • Review and validate EPLC planning deliverables (Business Requirements Documents, Concept of Operations, System Requirements Specifications) to ensure they accurately reflect HRSA’s fraud detection intent. Fraud Domain SME Support • Apply working knowledge of federal grant fraud, waste, and abuse (FWA) patterns to inform model design decisions: improper payment types, duplicate entity schemes, inflated cost reports, and sub-awardee integrity risks across HRSA grant programs. • Support the AI/ML Lead Engineer in defining supervised classification labels, anomaly detection thresholds, and SHAP feature interpretation from a business-rules perspective. • Validate model outputs and HITL review queues against known FWA patterns; flag false-positive risks and provide business-logic guardrails to data science team. • Contribute to the design of the Portfolio Risk Manager agent’s risk scoring logic and grantee-level threshold calibration; ensure scoring outputs are interpretable and defensible for HRSA investigators. Agile Delivery and Sprint Governance • Own and maintain the product backlog in coordination with the Program Manager and AI/ML Lead Engineer; write well-formed user stories and acceptance criteria for all sprint deliverables. • Facilitate Agile ceremonies including sprint planning, backlog refinement, sprint review, and retrospective in accordance with the program’s SAFe-aligned delivery cadence. • Coordinate with HRSA stakeholders to prioritize backlog items based on fraud risk impact, EPLC gate requirements, and HRSA program office readiness. Stakeholder Liaison and Communication • Serve as the primary liaison between HRSA fraud program offices and the technical delivery team; translate government feedback from sprint reviews into actionable backlog items. • Prepare and present sprint demo materials and stakeholder briefing summaries; document HRSA decisions and action items from all program meetings. • Support the Program Manager in producing required EPLC deliverables that require business input: Use Case Documents, Interface Requirements Specifications, and Transition Plans. HITL Workflow Design Support • Collaborate with the AI Agent / HITL Engineer to design analyst-facing review queues in UiPath Apps; define case prioritization logic, routing rules, and disposition workflow requirements. • Document HRSA analyst workflow patterns and configure HITL interface requirements so that AI-generated risk flags are presented in context usable for real-world fraud investigations.

• Own USCIS Configuration Change & Release Management (CCRM) and CMDB for infrastructure/UC services. • Run change governance, ISR processing, and release readiness; modernize with automation (IaC/PaC), CI/CD, and AIOps to increase speed, compliance, and stability. • Lead enterprise change governance using ServiceNow ITSM/ITOM/ITBM; require Implementation & Communication Plans and complete VDD/As‑Built/SOPs. • Lead evolution and maintain digital CMDB and asset baselines/relationships; enforce documentation standards (EIDOCS) and deliver audit/KPI reports. • Lead evolution of intake/review/assignment (ISR) workflow meeting AQL timeliness; manage change calendar and communications. • Integrate change/config with automation and DevSecOps—standardized IaC, automated testing, and policy‑as‑code guardrails. • Establish AIOps‑enabled monitoring of change impacts (blast radius/MTTx), predictive alerting, and self‑healing runbooks; continuous improvement. • Gate releases for SLA/AQL compliance and lead PIRs/AARs and knowledge article curation.

• Own O&M for servers, storage, backup, databases, virtualization, and middleware; ensure operational acceptance with As-Built/VDD/Runbooks. • Lead patching, image baselines, remediation, and hardening for Windows, Red Hat/CentOS, and Solaris. • Manage VMware vSphere, Microsoft Hyper-V, Citrix/VDI, FlexPod, NetApp, and enterprise backup. • Run CI/CD-enabled hosting using Jenkins, Harness, Git, and Sonatype; operate OpenShift, Docker, Kubernetes, and UiPath. • Deliver bi-weekly health checks and monthly metrics. Meet SLAs/AQLs and produce capacity/incident reports. • Champion automation and ServiceNow ITSM/ITOM integration; maintain CMDB accuracy. • Lead collaboration with customers and partners to break down silos and drive automation adoption across Engineering, Security, and the TOC.

Hosting Lead (Senior Task Lead / Systems Engineer - Hosting) Location: Remote Work - Clearance: Must meet DHS/USCIS background investigation/EOD; support $24x7 after-hours response. Role Summary Lead day-to-day Operations & Maintenance (O&M) across hybrid multi-cloud enterprise, DHS data centers, Equinix data centers, and cloud environments (AWS, Azure, GCP). Own infrastructure readiness, patching, capacity, performance, and Tier II-III incident/problem resolution. Drive automation-first operations and ensure compliance with EIOSS/eAUTO SLAs and AQLs. Key Responsibilities - End-to-End O&M: Own O&M for servers, storage, backup, databases, virtualization, and middleware; ensure operational acceptance with As-Built/VDD/Runbooks. - Patching & Remediation: Lead patching, image baselines, remediation, and hardening for Windows, Red Hat/CentOS, and Solaris. Run integrated patch IPTs with DBAs, Security, and Field Ops. - Infrastructure Management: Manage VMware vSphere, Microsoft Hyper-V, Citrix/VDI, FlexPod, NetApp, and enterprise backup (NetBackup, Backup Exec, Veeam). - Modern Hosting: Run CI/CD-enabled hosting using Jenkins, Harness, Git, and Sonatype; operate OpenShift, Docker, Kubernetes, and UiPath. - Performance Metrics: Deliver bi-weekly health checks and monthly metrics. Meet SLAs/AQLs (e.g., $\ge99.95\%$ availability) and produce capacity/incident reports. - Automation & ITSM: Champion automation (Ansible/Chef) and ServiceNow ITSM/ITOM integration; maintain CMDB accuracy. - Collaboration: Lead collaboration with customers and partners to break down silos and drive automation adoption across Engineering, Security, and the TOC.

Change Configuration Infrastructure Mgmt Team Lead (ITIL/CCRM/CMDB) Locaton: Remote Preferred: US Citizen Clearance/Other: Must meet DHS/USCIS background/EOD; comfortable with after‑hours change windows in SBU environments. Role Summary: Own USCIS Configuration Change & Release Management (CCRM) and CMDB for infrastructure/UC services. Run change governance, ISR processing, and release readiness; modernize with automation (IaC/PaC), CI/CD, and AIOps to increase speed, compliance, and stability. Key Responsibilities: • Lead enterprise change governance using ServiceNow ITSM/ITOM/ITBM; require Implementation & Communication Plans and complete VDD/As‑Built/SOPs. • Lead evolution and maintain digital CMDB and asset baselines/relationships; enforce documentation standards (EIDOCS) and deliver audit/KPI reports. • Lead evolution of intake/review/assignment (ISR) workflow meeting AQL timeliness; manage change calendar and communications. • Integrate change/config with automation and DevSecOps—standardized IaC, automated testing, and policy‑as‑code guardrails. • Establish AIOps‑enabled monitoring of change impacts (blast radius/MTTx), predictive alerting, and self‑healing runbooks; continuous improvement. • Gate releases for SLA/AQL compliance and lead PIRs/AARs and knowledge article curation. Required Technology Experience: • ITIL v3/v4 practices (Change, Configuration, Release); ServiceNow ITSM/ITOM/ITBM and CMDB modeling. • Toolchain & automation: Git/Jenkins CI/CD; Ansible/Terraform IaC; Sonatype; policy‑as‑code. • AIOps/predictive ops for event correlation, anomaly detection, and automated remediation.

Unified Communications (UC) Lead (Senior Program Manager / Team Lead – UC) Location: Remote Work Preferred: US Citizen Clearance/Other: Must meet DHS/USCIS EOD; lead operations from Media Operations Center (0600–1800 ET) with on‑call coverage; CONUS travel. Role Summary: Serve as the Tier‑III UC Lead for voice, video, streaming, digital signage, conferencing, and call‑center collaboration. Own end-to-end UC strategy, architecture, operations (Media Operations Center), deployments, and vendor/service integration while ensuring QoS and availability. Key Responsibilities: • Lead enterprise UC O&M: telephony/voicemail, Cisco/Poly VTC, WebEx, streaming/portal/VOD, digital signage, eFax, and UC for call centers. • Architect, implement, and upgrade Cisco UC core (CUCM, Expressway, CMS, CMM, TMS, UCCX) and Poly platforms (DMA, RMX, Resource Manager). • Oversee Cisco/vBrick streaming and ConnectedSign signage; guide migration strategy (increasing Cisco usage). • Ensure QoS delivery: DSCP/NetFlow, jitter/latency monitoring (SolarWinds/StealthWatch); manage SIP/PRI/H.323/URI and survivable gateways. • Coordinate regional field engineering for deployments, site surveys, and tickets via ServiceNow; provide monthly/on‑demand reporting. • Maintain documentation (standards, build guides, runbooks), configuration/inventory, and security accreditation support. • Collaborate closely with client stakeholders and partners such as Engineering, Security, Architecture,Network and ITFS • Evaluate UC technologies to help the government make best value acquisitions to support the UC Enterprise • Ensure UIUX across the UC enterprise providing consistent simple user experience. Required Technology Experience: • Cisco UC: CUCM, Expressway, CMS, CMM, TMS, UCCX; Cisco Prime/ISE; WebEx Meetings/Teams and Room endpoints. • Poly (Polycom): RealPresence endpoints, DMA, RMX, Resource Manager; HDX/Executive systems. • Avaya: Aura/One‑X/softphones, AES; interop with Cisco core. • Streaming & Signage: Cisco/vBrick portal & VOD; ConnectedSign. • Networks/QoS: SIP, PRI, MGCP, ISDN, H.323; QoS/DSCP, NetFlow, WAN/MPLS. • Tools: ServiceNow, SolarWinds, Splunk; Visio documentation.