Role Description We are excited to announce that in partnership with our client we are currently looking for an Inside Sales Representative / Concierge Service Provider to join our team. In this position, you will promote products in the Endocrinology/Diabetes space. - Primarily responsible for achieving sales forecasts and gaining adoption and utilization of the product portfolio. - Establish mutually beneficial business relationships with targeted accounts and physicians key to the sales success of the promoted product. Qualifications - Four-year College Degree required. - Minimum 1 to 3 years Remote/Virtual Engagement experience, B2B territory management/account management experience or field sales experience preferred. - Inside Pharmaceutical, Device, or MedTech sales experience preferred. - 1-2 years of MedTech Device, Diagnostic, or pharmaceutical sales experience preferred. - Experience developing and maintaining customer relationships. - Experience maintaining accurate records of all sales activities. - Proven ability to consistently meet/exceed defined territory sales goals. - Experience with Salesforce, Veeva preferred. - Advanced listening, problem-solving and decision-making skills. - Excellent verbal and written communication skills. - Ability to understand and convey accurate complex product-related information to Healthcare Professionals, in an educated, reassuring, and professional manner. - Ability to accept and quickly apply coaching and feedback to improve individual performance and customer experience. - Ability to effectively manage multiple tasks across multiple systems. - High work ethic, reliable and punctual in reporting for scheduled work. - Ability to be flexible as needed to meet the fluctuating business needs. - Private, quiet, dedicated workspace required. Requirements - Maintain and update current and prospective target Prescriber profiles. - Keep current with market knowledge and competitive products. - Maintain a professional image for Client and Client Products. - Participate in all required training and sales meetings. - Plan and organize Territory to meet sales and call targets. - Make sales presentations (Details). - Make complete, accurate and timely submission of all time-keeping, Details, call activity, within the approved CRM. - Compliance with Promotional Program, and proper use of Promotional Materials and Promotional Expense Budgets. - Participate or coordinate virtual and live lunch & learns, dinner programs, weekend events, as appropriate. - Have appropriate interaction with co-promotional partners or counterparts. - Ability to collaborate. Benefits - The potential base pay range for this role is $33.00-$35.00 per hour. - The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). - Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

• Acknowledge incoming leads with internal processors for immediate action • Help process leads in company systems for RVP and Advisor access • Confirm initial client meetings & gathers appropriate case information for RVP • Oversees sales cycle • Pre-intro communications and scheduling • Post-intro communications and data gathering • Plan proposals and deliverable completion • Post-close onboarding coordination • Partner with sales leadership to oversee new business pipeline • Coordinate with central support teams on sales related activity • Other duties and obligations as reasonably assigned or requested

• Identify & Develop: Uncover and close sales opportunities within the existing customer base, driving growth and expansion. • Engage & Present: Deliver in-depth presentations and demos of add-on products to secure new deals. • Forecast & Review: Prepare and present weekly/monthly sales forecasts. • Manage Sales Cycle: Steer inside sales deals from proposal to close in line with company standards. • Negotiate Proactively: Issue proposals, quote prices, and negotiate final terms within established guidelines. • Strategic Collaboration: Work with client success and account management teams to enhance outbound strategies. • Account Analysis: Conduct reviews with the client success team to pinpoint additional sales opportunities. • Lead Follow-up: Pursue marketing-generated leads to development and finalize inside sales. • Trade Show Representation: Attend trade shows to generate interest, capture leads, and close business. • Transition Facilitation: Collaborate on transitioning clients to our hosted solution per internal procedures. • Communication: Clearly escalate non-revenue customer issues to the appropriate teams. • Sales Execution: Oversee all aspects of selling additional workstations and cloud conversion services • Carry out additional responsibilities as assigned based on business need

Manager Inside Sales Support - Florida Remote/Virtual FLORIDA - VIRTUAL - FL01 Full time Req178432 With a career at The Home Depot, you can be yourself and also be part of something bigger. **This position requires the candidate to reside in the state of Florida** Position Purpose: The Contact Center Manager provides leadership to the centers operational workforce and is actively engaged in managing teams to drive effective operations, associate engagement, associate development, and excellent customer service. This role will drive exceptional service levels and operational improvements across the work groups. The Contact Center Manager provides direction and ongoing management of the center to include driving operational metrics, expense control, staffing, and quality. They are actively involved in building customer service enhancements and process improvements . They will develop operating plans for delivering excellent customer service while exceeding quality standards and performance metrics. They are also responsible for leading and directing strategic initiatives that enable the center to continue meeting/exceeding KPIs. Responsible for driving and maintaining elevated performance and profitability through lead performance, project work and technology enhancements to increase productivity. Must develop recommendations, prioritize issues and develop solutions by meeting and working with a diverse group of people. Acts as the point person for Contact Center Supervisors and acts as the primary point of contact in the Contact Center Sr. Manager absence. Key Responsibilities: - 20% Customer Service - Maintain and report on service level standards; Provide actionable insight to business partners and Contact Center leadership on customer trends and opportunities to drive lead improvement - 10% Develops Talent - Responsible for appropriate selection, termination, performance management, and professional development of staff - 25% Drives Engagement - Provide effective leadership, associate development and engagement, and lead a team that drives Contact Center performance towards achievement of quality standards and performance metrics; Ensure priorities align with objectives and goals - 25% Ensures Accountability - Aggressively identify and address performance deficiencies by developing and executing performance improvement plans, training and coaching strategies - 20% Plans & Aligns - Analyze data to identify and implement process improvements which seek to increase associate efficiency and effectiveness; This may involve project work and technology improvements Direct Manager/Direct Reports: - This position typically reports to Contact Center Sr. Manager - This position has 3+ Direct Reports Travel Requirements: - No travel required. Physical Requirements: - Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Working Conditions: - Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications: - Must be eighteen years of age or older. - Must be legally permitted to work in the United States. Preferred Qualifications: - Working knowledge of Microsoft Office Suite - Working knowledge of Tableau - Working knowledge of presentation software (e.g., Microsoft PowerPoint) - Working knowledge of HRIS software (e.g., IBM Kenexa, PeopleFluent, Tesseract) - Demonstrated ability to collaborate and work effectively with cross-functional teams - Demonstrated project management skills - Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers - Excellent written and verbal communication skills - 2+ years of previous leadership experience Minimum Education: - The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Preferred Education: - No additional education Minimum Years of Work Experience: - 2 Preferred Years of Work Experience: - No additional years of experience Minimum Leadership Experience: - None Preferred Leadership Experience: - None Certifications: - None Competencies: - Decision Quality - Collaborates - Drives Engagement - Ensures Accountability - Plans and Aligns - Communicates Effectively - Customer Focus - Develops Talent - Drives Results - Manages Conflict For California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY), and Washington residents: The pay range for this position is between $85,000.00 - $135,000.00