• Responsible for day-to-day administration and support of the Contact Center platform, which includes managing various functions such as the Five9 dialer (or other dialers), ACD blending, and Omnichannel capabilities. • Involves troubleshooting any issues that arise and ensuring that operations run smoothly. • Analyzing and developing operational functions within the Contact Center platform. • Optimizing dialer interactions for efficiency and effectiveness, enhancing Omnichannel capabilities to improve customer experience. • Ensure compliance with regulations and testing for compliance, ensuring that all interactions meet regulatory standards and guidelines. • Driving adherence of Call Center policies to ensure effective controls exist to safeguard company assets. • Creating efficiency and effectiveness in systems management and performance. • Managing dialer strategy, performance ensuring to deliver strong service levels, occupancy, and call routing to ensure KPI’s are surpassed. • Develop expertise in enhancing agent experience opportunities with Five9 Omnichannel customer communication.

Role Description Greenhouse is looking for a Senior UX Design Engineer, Design Systems to join our central Design System team – Greenhouse's centralized experience and delivery enablement team for the product organization. Reporting to the Staff Designer & Manager, Design Systems, you'll be the missing implementation layer between design intent and production code. This is a first-of-its-kind role at Greenhouse, built to close a growing structural gap and help define the AI-powered future of how we design, build, and ship product. You'll serve all of our triad feature teams (Product, Design, Engineering) as shared infrastructure. - Convert fragmented, one-off UI work into reusable, production-grade system capabilities that compound in value with every team that ships. Who will love this job - A design evangelist – you believe using the design system should be the easy path and the right path, and you're energized to make that true across the entire organization. - A system-minded builder – you see every one-off UI request as an opportunity to build something reusable that makes the next request faster. - A forward thinker – you track where AI-powered design tooling is heading, not just what it can do today, and you position your work on that slope. - An experience-first engineer – you start from the ideal workflow and work backwards to the technology, not the other way around. - A cross-functional partner – you thrive in the space between design and engineering, co-owning decisions rather than just receiving handoffs. - A code-first problem-solver – you believe the fastest path from concept to shipping is live, working code, not another round of mockups. What you'll do - Build and maintain production-grade components and patterns across core workflows, with accessibility and interaction fidelity built in from the start. - Own a single documentation source of truth for Design and Engineering, with clear APIs, variants, and working examples teams can use without asking. - Set contribution standards and guardrails that keep the design system the obvious default across Greenhouse's product teams. - Partner with engineering to deliver implementation-ready patterns, reducing handoff loops and bespoke UI across feature teams. - Champion design systems adoption across the organization and elevate the product through motion, interaction design, and refined brand moments. Qualifications - 5+ years of front-end engineering, UX engineering, or related field experience in a modern component framework, with strong component architecture skills. React + TypeScript strongly preferred. - Working knowledge of AI development tools (Claude, MCP, Code Sandbox, or similar) for code-ready output generation. - Solid understanding of accessibility best practices (WCAG) and state modeling, demonstrated in shipped work. - Fluency working with design tokens, layout systems, and interaction states, with a genuine interest in visual and interaction design. - A documentation-first approach: teams should be able to self-serve from what you write. - Demonstrated experience shipping design systems work at another organization. Field-tested knowledge, not just theoretical familiarity. - Storybook (or similar) component documentation and showcase workflow experience, a plus. - Visual regression testing and CI quality gate experience, a plus. - Design token pipeline experience and tooling, a plus. - Your own rare talents — if you don't meet 100% of the qualifications, tell us why you'd be an excellent fit for this role in your cover letter. Requirements - Applicants must be legally eligible to work in Canada as of the start date chosen by the Company. We are unable to support sponsorship at this time. - For purposes of processing or administering your employment relationship, personal information that you provide to the Company may be transferred to and accessed by an affiliate in the United States or elsewhere, or to agents and contractors (such as payroll companies, insurance companies, information technology consultants, etc.) that provide services to the Company. Benefits - The national pay range for this role is $105,800 - $158,800 CAD. Individual compensation will be commensurate with the candidate's experience and qualifications. - Certain roles may be eligible for additional compensation, including stock option awards, bonuses, and merit increases. - Additionally, certain roles have the opportunity to receive sales commissions that are based on the terms of the sales commission plan applicable to the role. Company Description At Greenhouse, we live by our mission through using our own product to help us hire the right person for the job, every time. We are a remote-first company and have shared office spaces in New York City and Ireland, and optional co-working spaces that give us flexibility to do our best work anywhere. We take an active role in our growth through a performance review program that’s committed to providing actionable feedback, and a bonus structure that rewards great performance. - We believe that bringing together a variety of perspectives makes us a stronger company – and we nurture leaders who create an inclusive culture and invest into employee resource groups that celebrate our differences and life experiences. - We’re proud to have built an award-winning culture that’s been recognized as Fortune’s Best Places to Work and Inc.’s Best Workplaces multiple years in a row.

• Capturar requisitos de sistema e apoiar na análise das regras de negócio, garantindo que as soluções desenvolvidas atendam às necessidades da área foco do sistema; • Realizar manutenção corretiva e evolutiva nos sistemas, conforme necessidades dos usuários e evolução da tecnologia; • Participar de refinamentos técnicos e funcionais, contribuindo para a definição do escopo das funcionalidades; • Planejar, especificar e implementar melhorias e novas funcionalidades; • Desenvolver soluções full-stack, front-end ou back-end, implementando funcionalidades e componentes definidos com a equipe; • Manipular e otimizar o uso de bancos de dados; • Escrever testes automatizados para garantir a qualidade e confiabilidade do código; • Elaborar e manter documentação técnica e de usuário para referência futura, seguindo os padrões estabelecidos; • Trabalhar em conjunto com a equipe para garantir a entrega do software conforme o planejamento realizado;

Company OverviewAt Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department OverviewOur Company has an outstanding track record of success and strives to build long term relationships with our customers. Customer satisfaction is given great emphasis and we strive to build a trusted advisor relationship with every customer. The customer team comprises Sales, Project Management, System Engineering and System Technologist personnel working together in a high performance culture, often with demanding cycle times and high customer expectations because we are working on mission-critical communication systems. Many of our systems are designed around the APCO Project 25 communications standard. With the growth of data services some of our customer’s mobile wireless networks are being enhanced with LTE infrastructure for applications such as APX Next Smart and live mobile video transmission supplementing our traditional core voice and narrowband data networks. Job DescriptionNote: This is a remote position with travel (25-50%) to support projects in the T4E territory inclusive of the states of NC, SC and GA. The Engineer will be responsible for the public safety design and implementation of solutions for Motorola’s ASTRO 25 and adjacent technologies for State and Local government agencies. We are looking for Engineers who are energized by delivering solutions that truly make a difference.Note: This is a remote position with travel (25-50%) to support projects in T4E sub territory. Projects are varied in scope, ranging from a single-site installation for a local municipality, to a complex statewide public safety communications system costing tens or hundreds of millions of dollars. The team comprises Sales, Project Management and System Engineering personnel working together in a high performance culture, often with demanding cycle times and high customer expectations because we are working on mission critical communication systems. Engineer of Record Project Responsibilities: The Engineer will work with a field team of Project Management, Systems Engineers, System Technologists, Construction Managers, and Customer Service Managers, and will be responsible for leading technical aspects of the assigned project until system acceptance. This involves: - Design and implementation of the radio network including infrastructure, subscribers, mobile backhaul and WAN and CEN networks. - High level of customer and consultant interaction involving customer design reviews, customer witnessed staging and acceptance testing events, coverage acceptance testing, live system upgrades, and troubleshooting efforts. - System buildout, configuration and acceptance testing in both lab staging and field environments - Radio coverage testing, frequency analysis and interference mitigation - Radio system licensing (FCC/Industry) - Preparation of system fleet map, encryption and radio programming templates - Complete system documentation - Live system cutovers and upgrades Additional Skills/Knowledge: - Radio Frequency Engineering principles - Land / Mobile Radio Engineering principles - RFDS principles to include antenna and cable selection, transmit combiners, receive multi-couplers, and lightning protection systems. - P25 Land Mobile Radio terminology and two-way subscriber radio provisioning methods. - Experience with Motorola ASTRO 25 architecture is a plus. - Servers and related systems to include: VMware ESXI, Linux, and Microsoft operating systems. - Construction of remote communication sites to include: site selection, grounding, compound development, tower and shelter requirements. - Fortinet and Juniper firewalls, Nokia 7705 series routers, Juniper SRX/MX (Junos) series routers, HP/Aruba and Juniper switches - Remote access using SSH, SCP, SFTP, RDP - Knowledge with point-to-point Microwave systems, Microwave RF & Network design - FCC licensing and frequency search - Software applications integration, Application Protocol Interfaces (API) concepts, computer operating systems, and the OSI model. - Networking protocols and devices including RSVP-TE, OSPF, ISIS, BGP, MPLS, SIP, RTP, SNMP, NAT, routers, switches, and stateful packet firewalls. - Knowledge of physical layer such as fiber, copper, and microwave. - Knowledge of IP networking, network design methodologies & troubleshooting (Ethernet, TCP/IP, L2/L3, MPLS). - Certifications a plus through CompTIA Network+, Juniper JNCIA-Junos, Nokia NRS1, CCNA or similar a plus. - Works collaboratively and builds relationships with other colleagues, customers, and third party service professionals. - Self-motivated, good written and oral communication skills, and strong interpersonal skills Target Base Salary Range: $80,000 - $90,000 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. #LI-NJ1 #LI-REMOTE Basic Requirements - Bachelor’s Degree in an engineering or technical discipline and 3+ years of engineering or technical experience - OR 5 years of engineering or technical experience - Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. Travel Requirements25-50% Relocation ProvidedNone Position TypeExperienced Referral Payment PlanYesOur U.S. Benefits include: - Incentive Bonus Plans - Medical, Dental, Vision benefits - 401K with Company Match - 10 Paid Holidays - Generous Paid Time Off Packages - Employee Stock Purchase Plan - Paid Parental & Family Leave - and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.