• Lead quality assurance efforts across contact center implementations • Design and execute test plans for Amazon Connect contact flows • Validate omni-channel routing and voice user interfaces • Conduct load, performance & automation testing for web and services applications • Generate and analyze reports on quality trends and defect patterns • Lead SIT & UAT coordination including defect management

Role Description The Clinical Documentation Specialist III is a senior technician, responsible for improving the overall quality and completeness of clinical documentation, and proficient in all three grouper systems. Expert knowledge of ICD-10 CM/PCS and all current regulations. - Facilitates modifications to clinical documentation through extensive interaction with: - Physicians - Nursing staff - Other patient caregivers - Medical Records coding staff - Ensures that documentation reflects complete and accurate level of service rendered to patients. - Assumes responsibility for education of clinicians and project management as required. Qualifications - Proficient in all three grouper systems. - Expert knowledge of ICD-10 CM/PCS and current regulations. Company Description Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. - Advances health for all people, everywhere, by taking on complex health care challenges. - Discovers and applies new scientific learning and knowledge. - Develops safer, more effective treatments. - Educates the next generation of medical leaders and innovators. - Supports local communities by delivering high-quality care to all who need it. - Offers comprehensive health care solutions from birth through geriatrics. - Utilizes innovative approaches such as artificial intelligence and informatics. - Consistently ranked by U.S. News & World Report's Best Hospitals.

Role Description We’re hiring a Quality Assurance (QA) Document Review Specialist to support an AI-powered platform used in the oil and gas industry. In this role, you will be responsible for validating AI-generated outputs across two key areas: procedure formatting and regulatory compliance. You’ll work closely with original source documents to ensure that all outputs meet strict accuracy, completeness, and compliance standards before reaching end users. This position requires a strong technical foundation, a highly detail-oriented mindset, and the ability to apply structured review processes at scale. Responsibilities - Perform detailed, side-by-side reviews of original documents and AI-generated outputs to ensure accuracy, completeness, and consistency. - Validate that all procedural elements (steps, warnings, notes, references) are preserved without alteration. - Ensure reformatted procedures align with industry standards such as HPOG formatting guidelines. - Identify and document errors including omissions, inconsistencies, or unintended changes in AI outputs. - Assess readability and usability from an end-user (field operator/technician) perspective. - Log defects clearly with precise references to streamline corrections. - Conduct regression testing following platform updates to maintain quality standards. - Review AI-generated compliance flags and recommendations for accuracy and regulatory alignment. - Evaluate corporate policies and standards against applicable regulatory frameworks (e.g., OSHA PSM, API, AER, OGC). - Cross-check documents against internal policy libraries to identify conflicts or gaps. - Provide structured, actionable feedback for both technical and non-technical stakeholders. - Collaborate with product and engineering teams to improve system accuracy and performance. - Analyze recurring issues and contribute to continuous improvement initiatives. Qualifications - Strong knowledge of at least one regulatory framework (AER, OGC, API RP, OSHA PSM, or equivalent). - Experience reviewing or authoring SOPs, corporate standards, or regulatory documentation. - Exceptional attention to detail and ability to compare documents methodically. - Strong written communication skills with the ability to clearly document findings. - Experience with document management or issue tracking tools. Ideal Candidate - Background in oil & gas operations, regulatory compliance, or process safety. - Highly analytical and process-driven with a strong quality mindset. - Comfortable working with AI-generated content and validating outputs. - Ability to manage high volumes of documentation while maintaining accuracy. - Collaborative and proactive in identifying and solving systemic issues. Benefits - Access to a $200k+ perk marketplace with instant discounts on 150+ services. - Access up to 50% of approved earnings before payday (no credit checks or fees).

• Conduct elicitation, analysis and specification of functional requirements; • Translate business needs into clear rules and functional behaviors; • Assess functional impacts on service flows and channels; • Ensure traceability between requirements, development and testing; • Support the definition of acceptance criteria; • Collaborate with business, technology and customer service (SAC) teams; • Understand customer service journeys (human and automated), including chatbot flows; • Support quality activities, such as planning and execution of tests (functional, regression, UAT and exploratory).