• Leading, mentoring & developing a team of L2 B2B Support Engineers, fostering a high performance and accountable culture. • Overseeing the resolution of complex technical issues escalated from L1 Support, ensuring timely and effective solutions. • Acting as an escalation point for critical incidents, coordinating with engineering, product & other internal teams. • Monitoring team performance, KPIs & SLAs, ensuring adherence to support standards. • Driving process improvements, optimizing workflows, implementing best practices & contributing to root cause analysis and long-term improvements. • Ensuring high quality B2B client communication, maintaining strong relationships, and supporting onboarding and continuous training of team members.

• Provide technical support for Oracle Cloud ERP/SCM/HCM, including incident triage, defect resolution, and minor enhancements within a managed services model. • Design, develop and support technical components including data extracts, queries, SQL/PLSQL routines, and platform artefacts (including OTBI, BI Publisher, HCM Extracts and OACS where applicable). • Monitor, troubleshoot and resolve technical issues across data access, security, performance, integrations/data movement, and downstream consumption. • Perform root cause analysis, implement permanent fixes, and produce clear technical remediation notes and knowledge base articles. • Provide technical guidance on development standards, patterns, and methodologies (coding standards, performance optimisation, security-by-design). • Collaborate with cross-functional teams to capture requirements and deliver scalable technical solutions, including small change requests and continuous improvement items. • Produce and maintain technical specifications for delivered components, including logic, data sources, transformations, security model, and operational support notes. • Execute unit testing and validation to ensure technical integrity, data consistency and reliability of delivered components. • Support and enhance existing technical solutions, implementing optimisations and standardisation to reduce incidents and improve service stability. • Work with Oracle Support and internal stakeholders to drive resolution of complex technical issues, including raising SRs and providing diagnostics/evidence. • Create and maintain technical documentation and provide practical guidance/training to internal teams and end users as required.

• Analyze sales data to identify trends, opportunities, and areas for improvement • Prepare reports and dashboards to provide insights into sales performance • Support the team by conducting market research and competitor analysis • Assist in forecasting sales trends and setting sales targets • Ensure accurate reporting of sales metrics in collaboration with the sales team • Provide executive assistance to sales and marketing leaders, including calendar management, scheduling, and meeting coordination • Build and maintain strategy decks, presentations, and reports for internal and external stakeholders • Manage logistics for team meetings, events, offsites, and cross-functional initiatives • Serve as a point of coordination between sales, marketing, and external vendors • Maintain and update sales databases and CRM systems through communication with vendors

Title: Healthcare Support Analyst (Remote) Location: United States United States Job Description: Job Description Experian Health is looking for a Healthcare Support Analyst to join our team. You will: - Support current Claims suite of products - Review internal process, recommend and develop changes to improve systems efficiency, automation, and effectiveness - Document and communicate complex solutions to internal and external clients promptly - Assess project complexity and estimate development and implementation timeframe - Communicate status with team members, end-users and clients within client expectations including participating in regular client calls - Develop relationships with clients and service/sales team - Perform claims conversions from legacy to Claim Source either as lead or as a secondary analyst - Monitor accuracy and completeness of all assigned jobs - Provide technical support including testing, debugging, troubleshooting and implementing necessary program updates or additions - Analyze customer data including performing optimizations and edit reviews with customers - Review and evaluate payer notifications - Collaborate with internal and external groups to define process requirements for project - Interpret orders and select appropriate tools to process orders - Perform software packaging responsibilities - Perform complex database tasks and maintenance - Track change requests and high severity incidents - Contribute to continuous improvements by identifying ways to optimize resources - Maintain comprehensive project plans and schedules - Help with team leadership roles and mentor new team members You will report to the Customer Support Director. Qualifications - Bachelor's degree or equivalent experience - 2+ years experience in a computing environment. Previous hospital and physician billing experience is a plus - Experience with 837 format and UB04/1500/ADA paper forms - Knowledge of ICD-10 diagnosis and procedure codes - Knowledge of CPT-4 codes - Basic project management skills Additional Information Benefits/Perks: - Great compensation package and bonus plan - Core benefits including medical, dental, vision, and matching 401K - Flexible work environment, ability to work remote, hybrid or in-office - Flexible time off including volunteer time off, vacation, sick and 12-paid holidays - Explore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.html At Experian, our people and culture set us apart. We're committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance, development, wellness, collaboration, and recognition, we focus on what matters. Our people-first approach has earned us global recognition: World's Best Workplaces 2024 (Fortune Top 25), Great Place To Work 2025 in 26 countries, and Glassdoor Best Places to Work 2024, among others. Want to see what life at Experian is really like? Explore Experian Life on social or visit our careers site. Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity. Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. #LI-Remote This is a remote position.