Title: Healthcare Support Analyst (Remote) Location: United States United States Job Description: Job Description Experian Health is looking for a Healthcare Support Analyst to join our team. You will: - Support current Claims suite of products - Review internal process, recommend and develop changes to improve systems efficiency, automation, and effectiveness - Document and communicate complex solutions to internal and external clients promptly - Assess project complexity and estimate development and implementation timeframe - Communicate status with team members, end-users and clients within client expectations including participating in regular client calls - Develop relationships with clients and service/sales team - Perform claims conversions from legacy to Claim Source either as lead or as a secondary analyst - Monitor accuracy and completeness of all assigned jobs - Provide technical support including testing, debugging, troubleshooting and implementing necessary program updates or additions - Analyze customer data including performing optimizations and edit reviews with customers - Review and evaluate payer notifications - Collaborate with internal and external groups to define process requirements for project - Interpret orders and select appropriate tools to process orders - Perform software packaging responsibilities - Perform complex database tasks and maintenance - Track change requests and high severity incidents - Contribute to continuous improvements by identifying ways to optimize resources - Maintain comprehensive project plans and schedules - Help with team leadership roles and mentor new team members You will report to the Customer Support Director. Qualifications - Bachelor's degree or equivalent experience - 2+ years experience in a computing environment. Previous hospital and physician billing experience is a plus - Experience with 837 format and UB04/1500/ADA paper forms - Knowledge of ICD-10 diagnosis and procedure codes - Knowledge of CPT-4 codes - Basic project management skills Additional Information Benefits/Perks: - Great compensation package and bonus plan - Core benefits including medical, dental, vision, and matching 401K - Flexible work environment, ability to work remote, hybrid or in-office - Flexible time off including volunteer time off, vacation, sick and 12-paid holidays - Explore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.html At Experian, our people and culture set us apart. We're committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance, development, wellness, collaboration, and recognition, we focus on what matters. Our people-first approach has earned us global recognition: World's Best Workplaces 2024 (Fortune Top 25), Great Place To Work 2025 in 26 countries, and Glassdoor Best Places to Work 2024, among others. Want to see what life at Experian is really like? Explore Experian Life on social or visit our careers site. Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity. Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. #LI-Remote This is a remote position.

• Resolve complex and urgent technical issues and customer escalations through email, phone, and chat interactions • Manage a queue of support tickets for high priority and complex technical issues • Provide mentoring and coaching to Tier 1 Technical Support Engineers • Partner with Engineering to drive resolution of critical issues, outages, and defects • Collaborate with Product and Learning teams to ensure customer education programs are accurate and up to date • Maintain a deep technical understanding of the entire JumpCloud Platform while serving as an SME to develop internal training • Work closely with Account Managers and Implementation Engineers to ensure the success of our new customers as they transition into the day to day use of our product • Develop and maintain internal knowledge base articles to increase shared knowledge among the entire support engineering team • Collaborate with peers on projects aimed at improving the customer and support engineer experiences

Role Description We are seeking a Support Analyst & Executive Assistant to join our dynamic sales and marketing team. The ideal candidate will support both the sales and marketing leaders — providing analytical, administrative, and executive assistance to drive efficiency and performance. This position reports to the Sales Team Lead and works closely with sales and marketing leadership to enable smarter decision-making and operational excellence. Estimated Salary: The salary for this position has not been finalized yet. Please indicate your expected salary based on your experience in the application form, and we will consider it in our discussions. Key Responsibilities - Analytics & Reporting - Analyze sales data to identify trends, opportunities, and areas for improvement - Prepare reports and dashboards to provide insights into sales performance - Support the team by conducting market research and competitor analysis - Assist in forecasting sales trends and setting sales targets - Ensure accurate reporting of sales metrics in collaboration with the sales team - Executive & Admin Support - Provide executive assistance to sales and marketing leaders, including calendar management, scheduling, and meeting coordination - Build and maintain strategy decks, presentations, and reports for internal and external stakeholders - Manage logistics for team meetings, events, offsites, and cross-functional initiatives - Serve as a point of coordination between sales, marketing, and external vendors - Operations & Systems - Maintain and update sales databases and CRM systems through communication with vendors Qualifications - Bachelor's degree (preferred) in business, finance, or a related field - Proficiency in Google Workspace and Microsoft 365 - Experience building strategy decks and executive-level presentations - Strong organizational skills with the ability to manage complex calendars and logistics - High attention to detail and due diligence in reporting - Excellent communication skills, both written and verbal - Ability to work collaboratively in a team-oriented environment - Skilled in problem-solving and data analysis - Experience with CRM systems (preferred but not required) Benefits - Food Allowance - Government Benefits - 13th Month pay - Work Equipment - Night Differential if applicable (10% of hourly rate) - 20 Leaves (after 6 months) - Holiday pay (200% on Regular holidays; 130% on Special holidays) - Overtime pay (max of 10.25 hrs/day) - Referral bonus (P10,000 if referral passed and stayed with the company for 3 months) - HMO (after 6 months)

Role Description Insurity’s next Lead Product Support Analyst will be a senior member of the Product Support team who leads the triage and resolution of complex customer issues across Insurity products. They will coordinate day‑to‑day support activities, drive quality and efficiency in our ticketing and data maintenance processes, and serve as a key point of escalation for critical client incidents. This person will also mentor other team members and champion continuous improvement in how we support our customers. - Lead the triage of all incoming tickets, including properly identifying billable work. - Provide and manage day‑to‑day support and troubleshoot medium to high‑complexity customer issues and requests. - Escalate resolution of system and platform failures (e.g., VMGA, Sure Submission Gateway) that block quoting, binding, and issuance, communicating with the client as needed. - Able to communicate clearly and professionally with customers through written channels (email, ticketing, collaboration tools) and, on rare occasions, by phone when direct conversation is the most effective way to resolve an issue. - Assist other team members with urgent binding, issuance, endorsement, and renewal issues to keep business moving. - Troubleshoot complex policy, rating, premium, tax, and fee discrepancies. - Act as a primary escalation point for large, high‑touch accounts, notably key strategic clients. - Manage non‑standard, case‑specific exceptions that require investigation and sound judgment. - Coordinate fixes across systems, configurations, contracts, forms, and integrations in partnership with other teams. - Handle targeted user‑access issues when they directly impact production. - Update the workflow management system and customer‑facing tools with the most current ticket information and assist with periodic quality audits. - Administer the knowledge base to ensure relevant information is captured and encourage regular participation from team members. - Lead and/or participate in functional root‑cause analysis, including coaching and aiding team members. - Contribute and implement continuous‑improvement ideas to reduce customer dependency on support for low added‑value incidents, improve quality, and enhance service levels. - Support the monitoring and delegation of work from the queues as needed. - Provide mentorship, leadership, and training to team members so they can independently handle increasingly complex issues. - Stay up to date on industry and job‑related trends and best practices, including reading relevant publications, articles, and blogs. - Stay abreast of current technology in Insurity products, design changes, and new products offered. - Work effectively with other departments when submitting customer feedback on tickets. - Communicate with the product development team to improve current design or to identify and address potential design problems. - Based on your primary time zone and local holidays, be flexible in work hours to help the co-located team provide coverage across Asia Pacific, EU, and US East time zones as needed. - Demonstrate effort, persistence, and speed in taking action to achieve results, energetically working to meet challenges and seize opportunities aligned with Insurity’s business strategy. - Prepare the team for new customer go‑lives, ensuring readiness of processes, knowledge, and tools. - Perform other duties as assigned. Qualifications - Experienced support professional with 7+ years in support, development, or consultancy, including 3+ years working with the assigned products. - Bachelor’s degree in a related field, or equivalent work experience. - A hands-on team leader who can own complex escalations, coach others, and drive continuous improvement. - Organized and adaptable, able to manage multiple priorities, plan and prioritize work, and use sound judgment. - Comfortable working independently and collaboratively and quickly learning new concepts. - Strong process and documentation skills – can analyze and improve processes and create clear, concise written materials. - Solid technical skills: Microsoft Word, Excel, PowerPoint, SQL, and programming logic; web-based troubleshooting tools are a plus. - Deep knowledge of Insurity products and how they work from both an insurance and technical perspective. - Nice to have: AINS 101 and AINS 103 certifications. Benefits - Work Where You Thrive: Find the work environment that supports your best—whether that’s remote, in-office, or hybrid—depending on your role and location. - Take Time When You Need It: Open PTO Policy, empowering you to recharge when it matters most. - Benefits That Start on Day One: Comprehensive health coverage and employer-matched retirement savings right from your first day. - Living Our Values Every Day: Core values guide how we hire, grow, and retain the very best talent. - Award-Winning Onboarding: Designed to set you up for success and help you make an immediate impact. - Grow Your Career from Within: Over 25% of our open roles are filled by internal candidates. - Mentorship That Matters: Connects you with experienced leaders committed to helping you grow. - Insurity Podcasts: Explore podcasts for deeper insight into Insurity products and company innovation. - Keep Learning, Always: Full access to LinkedIn Learning and Kaplan for continuous development. - Invest in Your Future—And Your Family’s: Access discounted tuition through our partnership with the University of Arizona Global Campus. - Earn When You Refer: Employee Referral Bonus program rewards you for bringing great people on board.