• Analyze sales data to identify trends, opportunities, and areas for improvement • Prepare reports and dashboards to provide insights into sales performance • Support the team by conducting market research and competitor analysis • Assist in forecasting sales trends and setting sales targets • Ensure accurate reporting of sales metrics in collaboration with the sales team • Provide executive assistance to sales and marketing leaders, including calendar management, scheduling, and meeting coordination • Build and maintain strategy decks, presentations, and reports for internal and external stakeholders • Manage logistics for team meetings, events, offsites, and cross-functional initiatives • Serve as a point of coordination between sales, marketing, and external vendors • Maintain and update sales databases and CRM systems through communication with vendors

Title: Healthcare Support Analyst (Remote) Location: United States United States Job Description: Job Description Experian Health is looking for a Healthcare Support Analyst to join our team. You will: - Support current Claims suite of products - Review internal process, recommend and develop changes to improve systems efficiency, automation, and effectiveness - Document and communicate complex solutions to internal and external clients promptly - Assess project complexity and estimate development and implementation timeframe - Communicate status with team members, end-users and clients within client expectations including participating in regular client calls - Develop relationships with clients and service/sales team - Perform claims conversions from legacy to Claim Source either as lead or as a secondary analyst - Monitor accuracy and completeness of all assigned jobs - Provide technical support including testing, debugging, troubleshooting and implementing necessary program updates or additions - Analyze customer data including performing optimizations and edit reviews with customers - Review and evaluate payer notifications - Collaborate with internal and external groups to define process requirements for project - Interpret orders and select appropriate tools to process orders - Perform software packaging responsibilities - Perform complex database tasks and maintenance - Track change requests and high severity incidents - Contribute to continuous improvements by identifying ways to optimize resources - Maintain comprehensive project plans and schedules - Help with team leadership roles and mentor new team members You will report to the Customer Support Director. Qualifications - Bachelor's degree or equivalent experience - 2+ years experience in a computing environment. Previous hospital and physician billing experience is a plus - Experience with 837 format and UB04/1500/ADA paper forms - Knowledge of ICD-10 diagnosis and procedure codes - Knowledge of CPT-4 codes - Basic project management skills Additional Information Benefits/Perks: - Great compensation package and bonus plan - Core benefits including medical, dental, vision, and matching 401K - Flexible work environment, ability to work remote, hybrid or in-office - Flexible time off including volunteer time off, vacation, sick and 12-paid holidays - Explore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.html At Experian, our people and culture set us apart. We're committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance, development, wellness, collaboration, and recognition, we focus on what matters. Our people-first approach has earned us global recognition: World's Best Workplaces 2024 (Fortune Top 25), Great Place To Work 2025 in 26 countries, and Glassdoor Best Places to Work 2024, among others. Want to see what life at Experian is really like? Explore Experian Life on social or visit our careers site. Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity. Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. #LI-Remote This is a remote position.

• Resolve complex and urgent technical issues and customer escalations through email, phone, and chat interactions • Manage a queue of support tickets for high priority and complex technical issues • Provide mentoring and coaching to Tier 1 Technical Support Engineers • Partner with Engineering to drive resolution of critical issues, outages, and defects • Collaborate with Product and Learning teams to ensure customer education programs are accurate and up to date • Maintain a deep technical understanding of the entire JumpCloud Platform while serving as an SME to develop internal training • Work closely with Account Managers and Implementation Engineers to ensure the success of our new customers as they transition into the day to day use of our product • Develop and maintain internal knowledge base articles to increase shared knowledge among the entire support engineering team • Collaborate with peers on projects aimed at improving the customer and support engineer experiences

Role Description We are seeking a Support Analyst & Executive Assistant to join our dynamic sales and marketing team. The ideal candidate will support both the sales and marketing leaders — providing analytical, administrative, and executive assistance to drive efficiency and performance. This position reports to the Sales Team Lead and works closely with sales and marketing leadership to enable smarter decision-making and operational excellence. Estimated Salary: The salary for this position has not been finalized yet. Please indicate your expected salary based on your experience in the application form, and we will consider it in our discussions. Key Responsibilities - Analytics & Reporting - Analyze sales data to identify trends, opportunities, and areas for improvement - Prepare reports and dashboards to provide insights into sales performance - Support the team by conducting market research and competitor analysis - Assist in forecasting sales trends and setting sales targets - Ensure accurate reporting of sales metrics in collaboration with the sales team - Executive & Admin Support - Provide executive assistance to sales and marketing leaders, including calendar management, scheduling, and meeting coordination - Build and maintain strategy decks, presentations, and reports for internal and external stakeholders - Manage logistics for team meetings, events, offsites, and cross-functional initiatives - Serve as a point of coordination between sales, marketing, and external vendors - Operations & Systems - Maintain and update sales databases and CRM systems through communication with vendors Qualifications - Bachelor's degree (preferred) in business, finance, or a related field - Proficiency in Google Workspace and Microsoft 365 - Experience building strategy decks and executive-level presentations - Strong organizational skills with the ability to manage complex calendars and logistics - High attention to detail and due diligence in reporting - Excellent communication skills, both written and verbal - Ability to work collaboratively in a team-oriented environment - Skilled in problem-solving and data analysis - Experience with CRM systems (preferred but not required) Benefits - Food Allowance - Government Benefits - 13th Month pay - Work Equipment - Night Differential if applicable (10% of hourly rate) - 20 Leaves (after 6 months) - Holiday pay (200% on Regular holidays; 130% on Special holidays) - Overtime pay (max of 10.25 hrs/day) - Referral bonus (P10,000 if referral passed and stayed with the company for 3 months) - HMO (after 6 months)