• Leading, mentoring & developing a team of L2 B2B Support Engineers, fostering a high performance and accountable culture. • Overseeing the resolution of complex technical issues escalated from L1 Support, ensuring timely and effective solutions. • Acting as an escalation point for critical incidents, coordinating with engineering, product & other internal teams. • Monitoring team performance, KPIs & SLAs, ensuring adherence to support standards. • Driving process improvements, optimizing workflows, implementing best practices & contributing to root cause analysis and long-term improvements. • Ensuring high quality B2B client communication, maintaining strong relationships, and supporting onboarding and continuous training of team members.

Role Description We are looking for a skilled Technical Support Engineer with prior experience, to play a pivotal role in assisting clients with technical issues. The ideal candidate will be responsible for resolving customer queries, providing technical guidance, and ensuring seamless communication with colleagues and other departments. - Provide efficient and effective technical support to customers. - Diagnose and troubleshoot software and hardware issues related to the product. - Collaborate with cross-functional teams to promptly resolve complex technical problems. - Guide customers through proper configurations and best practices for an exceptional experience. - Document and track customer issues, resolutions, and best practices to contribute to the knowledge base. - Stay updated on industry trends and emerging technologies in data backups and security. - Support the development of documentation by validating procedures, building lab environments or drafting content. - Conduct root cause analyses (RCA) for customer issues, collaborating with internal teams and external vendors as needed. Qualifications - Proven experience in technical support, preferably in data backup or storage solutions. - Strong knowledge of Veeam data backup products. - Veeam ecosystem experience e.g. VMware ESX(i)/vSphere, Microsoft Hyper-V / Failover cluster, public clouds. - Advanced user or administrative level experience with Ubuntu Linux and Windows Server. - Strong knowledge of server hardware. - Excellent problem-solving and analytical skills. - Effective communication and customer service skills. - Familiarity with industry-standard certifications (e.g., Veeam) is a plus. - Experience conducting root cause analysis (RCA), including analyzing OS, infrastructure, and product logs. - Proficiency in English and French is required. Benefits - An exciting opportunity with a global, high-growth IT company. - Paid annual leave in accordance with local regulations. - Remote work options. - Modern work equipment is provided. - Opportunities for professional development and growth. - A supportive and collaborative work environment. Equal Opportunity & Data Privacy Object First is an equal opportunity employer. We welcome and encourage diversity in our teams and are committed to creating an inclusive environment for all employees. By applying for this position, you consent to the processing of your personal data for recruitment purposes, in accordance with applicable data protection laws and Object First’s privacy practices. All candidate information will be treated with strict confidentiality throughout the process. Make an Impact with Us If you’re looking to make a real impact and grow alongside a company that builds secure, simple, and powerful technology, Object First is the place for you. Join us and take your career to the next level.

• Provide technical support for Oracle Cloud ERP/SCM/HCM, including incident triage, defect resolution, and minor enhancements within a managed services model. • Design, develop and support technical components including data extracts, queries, SQL/PLSQL routines, and platform artefacts (including OTBI, BI Publisher, HCM Extracts and OACS where applicable). • Monitor, troubleshoot and resolve technical issues across data access, security, performance, integrations/data movement, and downstream consumption. • Perform root cause analysis, implement permanent fixes, and produce clear technical remediation notes and knowledge base articles. • Provide technical guidance on development standards, patterns, and methodologies (coding standards, performance optimisation, security-by-design). • Collaborate with cross-functional teams to capture requirements and deliver scalable technical solutions, including small change requests and continuous improvement items. • Produce and maintain technical specifications for delivered components, including logic, data sources, transformations, security model, and operational support notes. • Execute unit testing and validation to ensure technical integrity, data consistency and reliability of delivered components. • Support and enhance existing technical solutions, implementing optimisations and standardisation to reduce incidents and improve service stability. • Work with Oracle Support and internal stakeholders to drive resolution of complex technical issues, including raising SRs and providing diagnostics/evidence. • Create and maintain technical documentation and provide practical guidance/training to internal teams and end users as required.

• Analyze sales data to identify trends, opportunities, and areas for improvement • Prepare reports and dashboards to provide insights into sales performance • Support the team by conducting market research and competitor analysis • Assist in forecasting sales trends and setting sales targets • Ensure accurate reporting of sales metrics in collaboration with the sales team • Provide executive assistance to sales and marketing leaders, including calendar management, scheduling, and meeting coordination • Build and maintain strategy decks, presentations, and reports for internal and external stakeholders • Manage logistics for team meetings, events, offsites, and cross-functional initiatives • Serve as a point of coordination between sales, marketing, and external vendors • Maintain and update sales databases and CRM systems through communication with vendors