Role Description Koniag Professional Services LLC, a Koniag Government Services company, is seeking a Data Collection Specialist (Bilingual)/ Data Research Analyst to support KPS and our government customer. This position requires the candidate to be able to obtain a Public Trust. The position is remote and is for a Future New Business Opportunity. The Data Collection Specialist (Bilingual)/Data Research Assistant is a full-time role focused on primary data collection and supporting comprehensive data research and analysis for federal government programs. This position requires fluency in English and Spanish to conduct culturally sensitive data collection among diverse populations, including individuals at high risk for overdose and those implementing overdose-prevention interventions. Primary Functions & Responsibilities - Data Collection Activities: - Conduct qualitative data collection, including key informant interviews and focus groups in both English and Spanish. - Coordinate with federally funded health departments, recipients, and subrecipients to recruit data collection respondents. - Develop and implement recruitment and outreach strategies in collaboration with additional partners. - Establish and maintain connections with community partners across multiple jurisdictions. - Ensure informed consent is obtained from all respondents prior to data collection. - Record all focus groups and key informant interviews audio (with permission). - Maintain detailed field notes and documentation. - Participate in pilot testing and cognitive testing of data collection instruments in both English and Spanish. - Data Research and Analysis Support: - Transcribe and/or review transcriptions of qualitative data (focus groups and interviews). - Conduct thorough data cleaning of qualitative transcripts and quantitative survey data. - Apply codebooks to qualitative data using qualitative analysis software. - Assist with preliminary qualitative and quantitative data analyses. - Generate descriptive statistics and frequency distributions. - Create tables, figures, and graphics to communicate key findings. - Contribute to summaries of preliminary findings and dissemination products. Qualifications - Master of Science degree with 8 years of experience or a Bachelor of Science degree with 10 years of experience in fields such as public health, social sciences, psychology, sociology, or related disciplines. - Minimum of 3 years of related experience conducting qualitative data collection (interviews, focus groups). - Experience working with sensitive populations and/or public health research. - Demonstrated experience with data management and qualitative data analysis. Requirements - Language Skills: - Fluency in both English and Spanish (reading, writing, and speaking). - Ability to conduct professional interviews and facilitate focus groups in both languages. - Cultural competency in working with Spanish-speaking populations. - Technical Skills: - Proficiency with qualitative data analysis software (e.g., NVivo, Atlas.ti, MAXQDA, Dedoose). - Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). - Demonstrated experience with qualitative data analysis software (SPSS, SAS, Stata, or R) preferred. - Excellent data management and organizational skills. - Strong interpersonal and communication skills for building rapport with diverse respondents. - Ability to work independently and as part of a multidisciplinary team. - Excellent attention to detail and commitment to data quality. - Strong organizational and time management skills. - Ability to handle sensitive and confidential information with discretion. Preferred Qualifications - Experience with overdose prevention, substance use disorder, or harm reduction programs. - Knowledge of Federal public health programs and evaluation methodologies. - Experience working with Federal cooperative agreements. - Familiarity with emergency medical services, navigation services, or community-based prevention programs. - Experience with human subjects’ research and IRB protocols. - Certification in qualitative research methods. Security Requirement - Must successfully complete a background check for a Public Trust to start. - Must be able to obtain and maintain federal facility access as needed and sign a Non-Disclosure Agreement. Travel - Required to travel domestically to one CDC onsite meeting per year. Our Equal Employment Opportunity Policy The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment. Company Description Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities.

• Interact with a global team of skilled individuals in Manila, the US and the rest of the world. • Track weekly sales data and create sales forecasts, reports and internal data-analysis to help inform and guide future business operations. • Use Salesforce CRM software and other internal operations tools to identify areas for process and sales improvement • Create and document sales operations process to standardize our sales playbook materials • Perform data cleansing and database deduping, monitor data quality, Import and mass update data as needed

Role Description As a member of our FX Hub Technology Team, the Lead will play a pivotal role in designing, developing, and managing the delivery of solutions that align with the strategic vision for our business. This role is a tremendous opportunity to be part of a growing business that is looking for someone to make a meaningful impact and help us deliver our ambitious goals over the coming years. FX Hub is the singular, centralized order management system utilized for capture, enrichment, and routing of all Securities Services related FX orders across Citi’s unrivaled custody network. The Applications Development Technology Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination with the Technology team. The overall objective of this role is to lead applications systems analysis and programming activities. - Conduct tasks related to feasibility studies, time and cost estimates, IT planning, risk technology, applications development, model development, and establish and implement new or revised applications systems and programs to meet specific business needs or user areas. - Monitor and control all phases of development process and analysis, design, construction, testing, and implementation as well as provide user and operational support on applications to business users. - Utilize in-depth specialty knowledge of applications development to analyze complex problems/issues, provide evaluation of business process, system process, and industry standards, and make evaluative judgement. - Recommend and develop security measures in post implementation analysis of business usage to ensure successful system design and functionality. - Consult with users/clients and other technology groups on issues, recommend advanced programming solutions, and install and assist customer exposure systems. - Ensure essential procedures are followed and help define operating standards and processes. - Serve as advisor or coach to new or lower level analysts. - Has the ability to operate with a limited level of direct supervision. - Can exercise independence of judgement and autonomy. - Acts as SME to senior stakeholders and/or other team members. - Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications - Minimum 6 years of relevant experience in Apps Development or systems analysis role. - Strong proficiency: .Net core (C# language) and T-SQL, reactjs, Kaas (Kafka as a Service). - Proficiency: REST APIs, Websockets, Microsoft SQL Server 2019/2022, Openshift, docker, microservices, bitbucket, Github, Github Copilot. - Extensive experience in system analysis and in programming of software applications. - Experience in managing and implementing successful projects. Subject Matter Expert (SME) in at least one area of Applications Development. - Ability to adjust priorities quickly as circumstances dictate. - Demonstrated leadership and project management skills. - Consistently demonstrates clear and concise written and verbal communication. Education - Bachelor’s degree/University degree or equivalent experience. Job Family Group - Technology Job Family - Applications Development Time Type - Full time Primary Location Full Time Salary Range - $94,300.00 - $141,500.00 Automated Processing and AI We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details. Equal Opportunity Employer Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

Role Description We are looking for a detail-oriented Data Analyst to own the integrity, flow, and delivery of data across our reporting ecosystem — with a particular focus on call center operations. You will serve as the connective tissue between source systems, data pipelines, and BI platforms, ensuring that reports are accurate, timely, and meaningful to the teams that rely on them. This role is equal parts investigator, data steward, and reporting partner. - Monitor, validate, and maintain data flows from call center platforms (e.g., Nice CxOne, Five9, Genesys, Avaya) through ETL/ELT pipelines into the data warehouse and BI layer. - Triage and resolve data discrepancies, reporting anomalies, and integration issues across systems — owning the problem through to root cause and fix. - Map how call center data (call volumes, handle time, CSAT, agent metrics) joins with data from CRM, workforce management, ticketing, and financial systems. - Build and maintain documentation for data dictionaries, field mappings, and transformation logic. - Partner with engineering and platform teams to surface pipeline failures, schema changes, or upstream data quality issues before they reach end-users. - Develop and sustain dashboards and reports in BI tools (e.g., Sisense, Tableau, Power BI) that consolidate cross-system metrics into operational views. - Conduct ad hoc analysis to support operations, finance, and workforce planning teams. - Define and monitor data quality checks and alerting for key reporting metrics. - Communicate data nuances and known limitations to business stakeholders clearly and proactively. Qualifications - 5+ years of experience in Data Analysis or related fields. - Proficient in SQL — complex joins, CTEs, window functions, query optimization. - Hands-on experience with BI platforms (Tableau, Power BI, Looker, or similar). - Familiarity with ETL/ELT tools or data pipelines (dbt, Fivetran, Airflow, or similar). - Experience working with call center or contact center data. - Strong analytical thinking and attention to data detail. - Ability to communicate technical findings to non-technical stakeholders. Requirements - Python or R for data wrangling and automation. - Experience with cloud data warehouses (Snowflake, BigQuery, Redshift). - Knowledge of call center KPIs: AHT, FCR, ASA, CSAT, NPS. - Familiarity with data governance or cataloguing tools. - Experience with CRM data and WFM systems. - Background in operations analytics or workforce management. Benefits - Competitive compensation - Please note that salary and compensation may vary based on factors such as skills, experience, performance, and location. - Comprehensive benefits package, including but not limited to: Health, Dental, Life, Disability, and Vision insurance. - Healthcare spending or reimbursement accounts (HSA/FSA). - Retirement benefits (401k). - Paid time off. - Holidays: 13 paid days per year. - Education assistance or tuition reimbursement. - Employee discounts for Gym memberships & commuting/travel assistance.