• Collaborates cross-functionally to support the goals of Academic Operations. • Ensures collaborators within the function keep informed of professional and technological developments through participation in a professional organization and sub functional workshops. • Oversees access and maintenance of Academic Operations including tasks that relate to our CRM, external vendor portal, and internal sites. • Oversees the operational design of and functionality of the subfunction in relationship to the goals of Academic Operations and the College. • Collaborates in hiring activities including candidate selection, participation in panel interviews, and making hiring decisions. • Supports collaborators in all aspects of training and development including performance, behaviors, competencies, and alignment. • Gathers and analyzes functional data to accurately reflect functional performance, identify areas of opportunity, and implement interventions to improve functional and strategic outcomes. • Participates in the successful implementation of other functional projects as they arise.

• Support the documentation and standardisation of SCADA delivery workflows, including project intake, milestone tracking, and post-commissioning handoff procedures. • Assist in building and refining portfolio-level dashboards and reports using data from Jira, Confluence, and Salesforce CloudCoach to surface delivery health, resource utilisation, and project risk. • Help develop and maintain the SDO knowledge base in Confluence — organising templates, runbooks, and process guides so the team can operate consistently across regions. • Conduct analysis on project data to identify bottlenecks, cycle-time trends, and improvement opportunities across the active SCADA project portfolio. • Support tooling ownership initiatives by auditing current Jira workflows, board configurations, and automation rules for consistency and efficiency. • AI tooling optimization

• Produce pages fast and keep them performing. • Build and update all pages on xtm.ai using HubSpot's drag-and-drop editor and custom modules. • Own the migration and launch of the redesigned xtm.ai. • Build and publish multiple campaign landing pages in parallel. • Ensure every page is mobile-first, brand-consistent, loads quickly, and is free of technical errors. • Make ongoing updates, copy swaps, and layout adjustments as campaigns evolve. • Set up and maintain HubSpot forms, CTAs, and conversion points across the website. • Build and manage lead nurture workflows. • Configure and maintain lead lifecycle stages. • Set up thank-you pages, confirmation emails, and follow-up sequences for every conversion point. • Set up and manage Google Tag Manager as the tracking layer for the website. • Monitor and maintain site health, page speed, and Core Web Vitals within HubSpot CMS.

• Own the commercial plans for the markets within your region, acting as the definitive voice and strategic driver for your territory within broader planning processes. You will partner closely with regional leadership and product teams to drive cross-functional strategy, acting with indirect ownership of the markets themselves. • Drive comprehensive planning cycles with key stakeholders, understanding every working nuance of your markets to optimize operations across all intersecting areas of planning, product, and execution. • Build and manage highly intricate models to accurately forecast, answer complex "what-if" scenarios, and extract deep operational insights that can only be gleaned through advanced planning processes. • Uplevel core planning software and methodologies, applying expertise in Anaplan and intricate spreadsheet-driven models to ensure accurate forecasting and seamless alignment with corporate financial strategy. • Lead business optimization initiatives, utilizing your strategic regional knowledge to translate chaotic hyperlocal friction—such as macroeconomic volatility, ridehailing marketplace dynamics, and infrastructure constraints—into structured business processes and decisions that ensure commercial success. • Distill complex operational narratives from regional happenings to elevate business review meetings, conducting continuous "performance bridging" to trace key metrics to their systemic root causes, and then feed those bridges and insights back into their commercial plans