Walker Bowen Talent Partners

Role Description This is a remote position. Walker Bowen Talent Partners is excited to partner with a scaling non-emergency medical transportation (NEMT) health tech company as they expand their presence in the state Medicaid (FFS) transportation programs and build a best-in-class capability to compete and win in this segment. If you’re inspired by expanding relationships and services within Enterprise accounts, while remaining close to patient care and working alongside a team of collaborative, energetic, and all-around good people, then we’d love to chat! About the Role As a Strategic Account Manager, you will play a pivotal role in fostering long-term client relationships, driving data-driven discussions, and identifying growth opportunities within our embedded account base. You will act as a trusted advisor to our clients, ensuring a seamless experience while coordinating operational goals, performance measures, and contract implementations. This role directly supports our client’s mission by strengthening payer partnerships and improving access to care through high-quality transportation solutions. Key Responsibilities - Serve as the primary client liaison and strategic thought partner for assigned accounts, building trusted relationships. - Lead data-driven conversations with clients to enhance membership services and overall performance. - Identify and drive expansion opportunities within the embedded account base in partnership with Sales. - Lead expansion implementations in coordination with Strategic Accounts leadership. - Partner with Operations to define, implement, and monitor performance measures and operational goals. - Proactively identify, address, and resolve operational and account-related issues. - Provide performance insights and growth recommendations to internal leadership. - Support contract management, including renewals and new agreements, ensuring alignment with operational feasibility. - Facilitate contract implementation, training, and compliance requirements. - Lead development of operational procedures and project management initiatives tied to client contracts. Qualifications - Bachelor’s degree or equivalent experience. - 3+ years of experience in Customer Success or Account Management within healthcare - facilities, plans, payers, or health tech. - Experience managing accounts with an Annual Contract Value (ACV) of $500K or greater. - Experience building territories with new services. - Strong written and verbal communication skills. - Analytical mindset with ability to interpret data and drive insights. - Ability to manage multiple stakeholders and build consensus across teams. - Strong organizational and project management skills. Preferred Qualifications - Experience in consulting or solutions architecture. - Experience with HubSpot or other CRM platforms. - Experience working in fast-paced, high-growth environments - startups and/or scaleups preferred. Benefits - Remote-first work environment. - Competitive compensation. - Comprehensive benefits including: - Career growth and development opportunities in a mission-driven organization. - Competitive salary, annual bonus opportunities, and equity options. - Remote with flexible hours. - Comprehensive medical, dental, and vision insurance. - 401(k) with company match. - Generous PTO, paid company holidays, and paid parental leave.

Role Description This is a remote position. Walker Bowen Talent Partners has partnered with a scaling non-emergency medical transportation (NEMT) health tech company to support their growth as they continue to expand their services and partnerships across the US. We're searching for their next US based Strategy & Operations Associate to drive various analytical initiatives across all business units and support strategic initiatives in a scaling and ambitious company. If you’re inspired by expanding patient care services while working alongside a team of collaborative, energetic, and all-around good people, then we’d love to chat! As a linchpin of our dynamic team, you will drive the analytical initiatives within the Strategy & Operations team. You will lead projects across data analytics, business intelligence, project management, client management, and operational process improvement. Given the indispensable nature of this role within our client, we seek candidates capable of leading discussions, influencing teams across diverse functions, driving results, and having serious analytical horsepower. This role will give you the chance to work directly with the senior leadership team to support strategic initiatives and drive change in a fast-growing and ambitious business with a flat structure and a strong culture. Qualifications - Bachelor's degree or equivalent in Economics, Business, Finance, or a related field. - Strong proficiency with Excel modeling and the ability to work with data to extract actionable insights. - 1+ years in management consulting (required) performing business operations, data analytics, or related field. - A love of problem-solving, leveraging both quantitative and qualitative analysis to craft innovative solutions. - An inherent drive to find practical solutions, especially when faced with ambiguity. - Exceptional verbal and written communication skills with the ability to adapt messaging for both internal and external audiences. - Ability to excel in a fast-paced, growth-stage environment, showcasing creativity, adaptability, regulatory compliance, and sharp business acumen. - In this role, we are not just seeking someone with the right experience, but someone embodying a blend of personal motivation, intellectual curiosity, and top-tier communication skills. Requirements - Prior experience in a growth-stage company. - Experience or familiarity with logistics-centric businesses, especially within sectors like healthcare, health-tech, or transportation-tech. Benefits - Remote-first work environment. - Competitive salary, annual bonus opportunities, and equity options. - Comprehensive medical, dental, and vision insurance. - 401(k) with company match. - Generous PTO, paid company holidays, and paid parental leave.

Role Description This is a remote position. Walker Bowen Talent Partners is a fractional talent acquisition partner with a scaling non-emergency medical transportation (NEMT) health tech company, supporting them as they continue to grow and invest in building a high-impact, people-first organization. Our newest search is for a Corporate Controller who will be responsible for the integrity of our client's financial operations and reporting. This role is for a collaborative business partner with: - CPA - Public Accounting experience - Controller experience - Strong technical accounting skills - Modern accounting practices - Healthcare industry experience - Thrives in a dynamic, scaling environment Job Responsibilities - Financial Leadership & Reporting - Lead all accounting operations, including general ledger, accounts payable, accounts receivable, procurement, treasury, debt management, and healthcare billing. - Oversee the monthly, quarterly, and annual financial close processes, ensuring timely and accurate financial reporting. - Prepare and review consolidated financial statements and management reporting. - Ensure compliance with U.S. GAAP and company accounting policies. - Oversee accounting for multiple legal entities, including consolidations, intercompany accounting, and transfer pricing. - Analyze financial and operational data to identify trends, risks, and opportunities while providing actionable recommendations to executive leadership. - Develop meaningful dashboards, KPIs, and management reporting that support informed business decisions. - Technical Accounting & Compliance - Research, evaluate, and document the accounting treatment for new, unusual, and complex transactions in accordance with U.S. GAAP. - Prepare technical accounting memoranda and establish accounting policies to ensure consistent application across the organization. - Monitor emerging accounting standards, regulatory guidance, and healthcare industry developments, assessing their impact on the organization and recommending appropriate actions. - Serve as the organization's technical accounting resource and advisor on complex accounting matters. - Ensure compliance with federal, state, and local reporting requirements. - Treasury, Cash & Debt Management - Oversee cash management, liquidity planning, and cash flow forecasting. - Manage banking relationships and debt obligations. - Monitor debt covenant compliance and lender reporting requirements. - Partner with the CFO to optimize working capital and support strategic financial initiatives. - Audit & Internal Controls - Lead the annual external financial statement audit and serve as the primary liaison with independent auditors. - Coordinate preparation of audit schedules and supporting documentation. - Develop, implement, and maintain effective internal controls that safeguard company assets and ensure financial integrity. - Evaluate accounting processes and controls to mitigate financial and operational risk. - Leadership & Cross-Functional Partnership - Lead, mentor, and develop a high-performing team of accounting, procurement, and billing professionals. - Build a culture of accountability, collaboration, continuous improvement, and exceptional customer service. - Recruit, coach, and develop future finance leaders while promoting employee engagement and professional growth. - Partner closely with Operations, Revenue Cycle, Human Resources, Information Technology, and Executive Leadership to improve financial processes, strengthen data integrity, and support organizational objectives. - Effectively communicate financial results and complex accounting matters to both financial and non-financial stakeholders. - Operational Excellence & Innovation - Build and maintain a scalable, high-performing accounting organization capable of supporting the Company's continued growth. - Drive continuous process improvement through standardization, automation, and simplification of accounting processes and procedures. - Maximize the capabilities of Sage Intacct and other financial technologies to improve efficiency and reporting. - Leverage business intelligence tools and data analytics to enhance reporting, forecasting, and decision support. - Evaluate and implement emerging technologies, including artificial intelligence and automation solutions, to improve accounting operations, strengthen internal controls, reduce manual effort, and increase organizational efficiency. - Champion a culture of innovation and continuous learning across the finance organization. Qualifications - Bachelor's degree in Accounting or Finance. - Certified Public Accountant (CPA). - Minimum of 15+ years of progressive accounting experience. - Public accounting background. - Leadership experience managing teams of five or more professionals. - Experience leading accounting functions in complex multi-entity organizations. - Demonstrated expertise with intercompany accounting and transfer pricing. - Experience managing annual external audits. - Strong knowledge of U.S. GAAP and internal controls. - Experience with treasury operations, debt management, and cash forecasting. - Experience with ERP systems; Sage Intacct preferred. - Proven ability to build strong cross-functional relationships and influence organizational outcomes. Preferred Qualifications - Healthcare industry experience. - Experience with business intelligence and data visualization platforms (e.g., Amazon QuickSight, Power BI, Tableau, or similar). - Experience leading finance transformation initiatives. - Demonstrated success implementing automation, artificial intelligence, or other emerging technologies to improve accounting operations. - Experience supporting mergers, acquisitions, or rapidly growing organizations. Benefits - Remote-first work environment. - Competitive compensation. - Comprehensive benefits including: - Career growth and development opportunities in a mission-driven organization. - Competitive salary, annual bonus opportunities, and equity options. - Remote with flexible hours. - Comprehensive medical, dental, and vision insurance. - 401(k) with company match. - Generous PTO, paid company holidays, and paid parental leave.

• Manage and grow a full caseload of family law matters from intake through resolution. • Handle cases involving divorce, child custody, child support, equitable distribution, spousal support, and protective orders. • Transition and expand an existing portable book of business within the firm's platform. • Continue developing client relationships and referral sources throughout the Roanoke and Southwest Virginia markets. • Represent clients in court, mediations, and settlement negotiations across Southwest Virginia. • Provide strategic legal counsel while maintaining exceptional client relationships. • Collaborate with firm leadership to support continued growth and market expansion throughout Virginia.

• Manage and grow a full caseload of family law matters from intake through resolution. • Handle cases involving divorce, child custody, child support, equitable distribution, alimony, and domestic violence/protective orders. • Transition and expand an existing book of business within the firm's platform. • Continue developing referral sources and cultivating client relationships throughout the Raleigh/Triangle market. • Represent clients in court, mediations, and settlement negotiations throughout the region. • Provide strategic legal counsel while maintaining exceptional client relationships. • Collaborate with firm leadership to support continued growth and expansion in North Carolina.

• Manage and grow a full caseload of family law matters from intake through resolution. • Handle cases involving divorce, child custody, child support, equitable distribution, alimony, and protective orders. • Transition and expand an existing portable book of business within the firm's platform. • Continue developing client relationships and referral sources throughout the Maryland market. • Represent clients in court, mediations, and settlement negotiations across Maryland. • Provide strategic legal counsel while maintaining exceptional client relationships. • Collaborate with firm leadership to support continued growth and market expansion throughout Maryland.

Role Description As the organization continues to scale, our client is seeking a Senior Director of Strategy & Operations to play a critical leadership role in driving operational excellence, strategic initiatives, and cross-functional execution. Reporting directly to the Chief Operating Officer, the Senior Director of Strategy & Operations will serve as a trusted business partner, helping solve the organization's highest-priority operational and strategic challenges. This is a highly visible leadership role for someone who enjoys combining strategic thinking with hands-on execution. You'll lead an established Strategy & Operations team while partnering with leaders across Operations, Product, Engineering, Finance, Client Success, Legal, and People to improve performance, optimize processes, and build a scalable, enterprise-ready organization. If you're energized by solving complex business problems, leveraging data to influence decisions, and leading high-impact initiatives, we'd love to speak with you. Key Responsibilities - Lead, mentor, and develop a high-performing Strategy & Operations team of approximately 10 professionals. - Partner directly with executive leadership to solve complex operational and strategic challenges. - Build business cases, financial models, and data-driven recommendations that support key business decisions. - Drive initiatives that improve operational efficiency, scalability, and profitability across the organization. - Partner with Operations to streamline workflows, improve processes, and enhance performance. - Collaborate with Product and Engineering teams to translate operational needs into scalable technology solutions. - Identify opportunities to improve client economics, resource utilization, and overall business performance. - Establish scalable operating processes, performance metrics, and accountability across multiple business functions. - Influence senior leaders and cross-functional stakeholders to drive alignment and execution. Qualifications - 8-10+ years of experience in strategy, operations, management consulting, or a related field. - Strong consulting background with experience at a top-tier consulting firm (McKinsey, Bain, or BCG strongly preferred). - Experience leading Strategy & Operations, Business Operations, or Strategic Operations within a high-growth, venture-backed organization. - Proven success leading, developing, and coaching high-performing teams. - Exceptional analytical and problem-solving abilities with advanced Excel proficiency. - Strong executive presence with the ability to communicate effectively across all levels of an organization. - Demonstrated success managing complex, cross-functional initiatives in fast-paced, evolving environments. - A hands-on leadership style with the willingness to dive into the details when needed. Preferred - MBA or equivalent advanced business experience. - Experience scaling teams, operations, or organizations during periods of rapid growth. - Experience working directly with C-suite executives. - Background in healthcare, logistics, transportation, marketplace businesses, or other operationally complex industries. - Experience with SQL, Python, R, or other analytical tools. Benefits - Our client offers a remote-first work environment, competitive compensation, and comprehensive benefits including: - Career growth and development opportunities in a mission-driven organization. - Competitive salary, annual bonus opportunities, and equity options. - Remote with flexible hours. - Comprehensive medical, dental, and vision insurance. - 401(k) with company match. - Generous PTO, paid company holidays, and paid parental leave.

Role Description This is a remote position. Walker Bowen Talent Partners is excited to partner with a scaling non-emergency medical transportation (NEMT) health tech company as they continue to grow and invest in building a high-impact, people-first organization. We're searching for an Associate Attorney - Healthcare Compliance to join their team in the United States. If you’re energized by a mission-focused company and passionate about working at the intersection of healthcare law, compliance operations, and business strategy in a fast-growing company, then we’d love to connect! Our client is seeking a strategic and operationally focused Associate Attorney with experience in Healthcare Compliance to support the continued growth and maturation of their enterprise compliance program. Reporting directly to the General Counsel / Director of Compliance, this role will serve as a key advisor on healthcare regulatory matters while helping build scalable compliance infrastructure that supports our client's Medicaid and Medicare Advantage operations nationwide. This role is ideal for an attorney who enjoys working at the intersection of healthcare law, compliance operations, and business strategy in a fast-paced, mission-driven environment. The Associate Attorney - Healthcare Compliance will partner cross-functionally across Operations, Product, Security, HR, and Client Success to strengthen regulatory compliance, manage audits and corrective actions, mitigate risk, and support ethical business operations that improve healthcare access for underserved populations. Qualifications - Juris Doctor (JD) from an accredited law school - Active bar license in good standing - 3+ years of experience in healthcare law, healthcare compliance, or a related regulatory role - Working knowledge of Medicaid, Medicare Advantage, HIPAA, and healthcare regulatory frameworks - Experience supporting audits, investigations, corrective action plans, and risk assessments - Strong analytical, organizational, and communication skills - Ability to interpret complex regulatory requirements and operationalize them effectively - Ability to thrive in a fast-paced, growth-oriented environment with evolving priorities Requirements - Experience supporting Medicaid or government program audits - Experience building or scaling healthcare compliance programs - Familiarity with delegated oversight, FDR oversight, or vendor compliance programs - Experience in NEMT, managed care, digital health, or healthcare services organizations - Experience supporting compliance training and policy governance programs Benefits - Remote-first work environment - Competitive salary, annual bonus opportunities, and equity options - Remote with flexible hours - Comprehensive medical, dental, and vision insurance - 401(k) with company match - Generous PTO, paid company holidays, and paid parental leave

Role Description Walker Bowen Talent Partners is excited to partner with a scaling non-emergency medical transportation (NEMT) health tech company as they continue to grow and invest in building a high-impact, people-first organization. We're searching for a Client Escalation Manager to join their team in San Antonio, TX. If you’re energized by a mission-focused company and leading top notch client services teams in a fast-growing company, then we’d love to connect! Our client is a technology and services company dedicated to reducing barriers to care by improving the delivery of non-emergency medical transportation to people across America. They serve the largest Medicare Advantage, Medicaid, and provider programs in the country. Job Responsibilities - Team Leadership - Directly supervise, coach, and develop a team of Client Escalation Specialists through regular feedback, performance management, and professional development. - Establish team priorities and manage workload distribution to ensure service levels and response expectations are consistently met. - Conduct quality reviews, team meetings, and one-on-one coaching sessions to maintain a high standard of escalation management. - Foster a culture of accountability, urgency, collaboration, and client-focused problem solving. - Escalation Management - Oversee the intake, tracking, investigation, and resolution of escalated issues from health plan clients. - Serve as the primary escalation point for complex issues that require advanced troubleshooting or executive-level communication. - Coordinate cross-functional resolution efforts by engaging the appropriate internal teams and ensuring complete documentation and context are provided. - Maintain ownership of escalations through final resolution, communicating updates and outcomes to both internal stakeholders and clients. - Represent the Client Escalation function in client meetings and serve as a trusted resource for health plan partners. - Health Plan & Operational Expertise - Develop and maintain expertise in health plan contracts, operational requirements, client-specific procedures, and escalation preferences. - Stay current on operational workflows across departments to accurately assess root causes and determine appropriate resolution paths. - Serve as a subject matter expert and resource for the escalation team regarding payer-specific requirements and operational processes. - Process Improvement & Reporting - Develop, maintain, and enhance standard operating procedures, escalation workflows, training materials, and knowledge resources. - Optimize the use of escalation management platforms, including Zendesk and related reporting tools. - Analyze escalation trends, root causes, and performance metrics to identify opportunities for operational improvement. - Partner with internal stakeholders to address recurring issues and reduce future escalation volume. - Produce regular reporting on escalation volume, resolution timelines, root causes, and client satisfaction metrics. - Collaborate with Account Management and Client Relations teams to proactively communicate trends, resolutions, and improvement initiatives. Qualifications - 3–5 years of experience in client escalations, customer operations, account management, client services, or a related client-facing operational role. - Experience supporting Medicaid, Medicare, commercial health plans, or other healthcare payer organizations. - Demonstrated people leadership experience, including coaching, performance management, and team development. - Strong analytical, critical thinking, and problem-solving skills. - Excellent written and verbal communication skills, including experience communicating with external clients and senior stakeholders. - Experience using CRM platforms, case management systems, ticketing systems, or reporting tools. - Ability to manage multiple priorities and drive issue resolution in a fast-paced environment. Preferred Qualifications - Bachelor’s degree in Healthcare Administration, Business Administration, Operations Management, or a related field. - Experience within Non-Emergency Medical Transportation (NEMT), healthcare transportation, or managed transportation services. - Familiarity with Medicaid managed care contracts, payer operations, and healthcare compliance requirements. - Experience resolving operational issues involving transportation providers, member eligibility, claims, benefits, or service delivery. - Experience with Zendesk or similar escalation management platforms. Benefits - Remote-first work environment. - Competitive salary, annual bonus opportunities, and equity options. - Remote with flexible hours. - Comprehensive medical, dental, and vision insurance. - 401(k) with company match. - Generous PTO, paid company holidays, and paid parental leave.

Role Description This is a remote position. Walker Bowen Talent Partners is excited to partner with a scaling non-emergency medical transportation (NEMT) health tech company as they continue to grow and invest in building a high-impact, people-first organization. We're searching for their first Talent Acquisition Specialist - a critical role responsible for shaping and evolving the talent acquisition function during a period of meaningful growth. If you’re energized by building and strengthening people strategies, partnering closely with leadership, and creating an environment where teams can do their best work, while staying connected to a mission that improves access to care, we’d love to connect! Our client is a technology and services company dedicated to reducing barriers to care by improving the delivery of non-emergency medical transportation to people across America. They employ proprietary technology, paired with a nationwide network of vetted transportation providers, enabling payers and health systems to deliver cost-effective, on-demand transportation intelligently, enhancing the patient experience in the process. They serve the largest Medicare Advantage, Medicaid, and provider programs in the country. The Role involves: - Redesigning the People function to align with the Employee Lifecycle: Attract, Core Infrastructure, Engage, and Reward. - Owning the end-to-end recruitment process for both leveraged corporate roles and volume & velocity roles. - Implementing the Applicant Tracking System and designing standardized interview frameworks. - Creating a best-in-class candidate and hiring manager experience. Your core responsibilities will focus on these core areas: - Process Design & Excellent Foundation: - Develop and implement hiring fundamentals, including structured intake forms, competency-based scorecards, standardized question banks, and formal interview debrief cadences. - Tailor hiring workflows to accommodate both high volume hiring needs and specialized, leveraged role requirements. - Technology & Automation: - Up level the Applicant Tracking System (starting with BambooHR) to serve as the single source of truth for all hiring data. - Identify opportunities to embed automation within the recruitment workflow to eliminate manual administrative tasks. - Partnership & Headcount Planning: - Serve as an integrated partner to the Finance team to ensure alignment on headcount planning, budget approvals, and compensation bands. - Act as a talent advisor to hiring managers and functional business leaders. - Sourcing & Employer Branding: - Implement AI power tools to simplify and upgrade candidate sourcing and screening motions. - Partner with the marketing team to elevate the employer brand to attract top-tier talent. - Data & Metrics: - Define, track, and report on core KPIs, specifically time-to-fill and quality of hire metrics. Qualifications - 5+ years of full-cycle recruiting experience, ideally in a high-growth or startup environment. - Proven success managing both leveraged role searches and volume & velocity hiring. - Experience implementing or optimizing an ATS (BambooHR experience is a strong plus). - Experimentation and iteration mindset as it relates to implementing AI into the hiring motion. - Dedication to data-driven insights. - Business acumen that facilitates an understanding of headcount forecasting, ROI, and budgets. - Strong operator who enjoys partnering with leadership teams and bringing structure to ambiguity. Requirements - Experience in healthcare, payor/provider services, or care delivery models (preferred). - Familiarity with contact center or field-based operations (preferred). - Experience working with private equity-backed companies (preferred). Benefits - Remote-first work environment. - Competitive salary, annual bonus opportunities, and equity options. - Flexible hours. - Comprehensive medical, dental, and vision insurance. - 401(k) with company match. - Generous PTO, paid company holidays, and paid parental leave.