Walker Bowen Talent Partners

Role Description This is a remote position. Walker Bowen Talent Partners is excited to partner with a scaling non-emergency medical transportation (NEMT) organization as they continue investing in operational excellence, network performance, and enterprise-level growth. We’re searching for a Sr. Manager, Strategic Rideshare Operations & Growth to lead the building of an Independent Driver Network (IDN), a startup-like business within the company, designed to recruit, onboard, train, route, pay, and retain credentialed independent drivers serving rural and underserved markets. This role sits at the center of that effort, partnering across Product, Strategy, Credentialing, Legal/Compliance, Finance, and Transportation Operations to turn an early-stage driver network into a scalable, compliant, and high-trust operating model. This is not a traditional program management role - it is a build-the-network role. You will operate with high ownership across marketplace growth, field operations, and launch execution, directly shaping how our client expands access to care through reliable transportation. If you’re energized by building high-performing marketplace operations, building market playbooks, leveraging technology and data to drive better outcomes, and leading teams through growth and transformation, we’d love to connect. Qualifications - 5+ years of experience in marketplace operations, city/regional operations, launch operations, supply growth, or similar high-ownership roles - Proven experience building or scaling a distributed workforce, contractor network, or partner ecosystem - Demonstrated ownership of acquisition, activation, retention, and reactivation funnel metrics - Strong analytical and operational judgment with experience using data, dashboards, and experimentation to drive decisions - Excellent communication and stakeholder management skills across independent contractors and cross-functional teams - Strong entrepreneurial mindset with the ability to operate in ambiguity and fast-paced environments - Willingness to travel frequently and spend time in-market, particularly in Texas - Bachelor’s degree or equivalent practical experience Requirements - Marketplace Growth & Driver Acquisition (40%) - Build and optimize the end-to-end driver funnel, including sourcing, signup, credentialing, activation, and retention - Identify and activate high-value driver channels such as Uber/Lyft drivers, existing NEMT drivers, and local recruits - Design and execute recruiting experiments across events, outreach, referrals, and incentive structures - Translate driver objections, drop-off points, and churn insights into improvements across onboarding, communications, and support - Develop market-specific playbooks for low-density environments focused on trust, earnings predictability, and route quality - Evaluate and prioritize markets, neighborhoods, and driver segments for launch and scale - Network Operations, Compliance & Program Execution (45%) - Build and refine operating playbooks across onboarding, credentialing, training, dispatch, ride execution, and payouts - Partner with Credentialing, Legal, and Compliance to ensure regulatory adherence and audit readiness across markets - Collaborate with Product and Strategy to improve systems including Salesforce workflows, routing logic, and driver experience - Help shape pricing, route design, acceptance rules, and support flows to meet reliability and unit economics goals - Develop scalable SOPs to transition IDN from pilot to broader rollout - Identify operational gaps early and implement solutions before they scale - Field Leadership, Market Intelligence & Problem Solving (15%) - Spend time in-market to understand driver behavior, local dynamics, and route feasibility - Build relationships with drivers and community partners while influencing without direct authority - Bring field insights into strategic decisions on recruiting, onboarding, routing, and retention - Operate effectively in ambiguity, balancing speed with sound judgment in a regulated healthcare environment - Contribute to IDN organizational design, hiring, and workflow development as the network grows - Success Metrics & Continuous Improvement - Own key marketplace metrics including funnel conversion, driver activation, ride completion, retention, and member experience - Use data and field insights to improve supply efficiency, route quality, and driver satisfaction - Rapidly test hypotheses, run experiments, and codify learnings into repeatable playbooks - Stay current on marketplace and contractor network best practices to improve performance and scalability Benefits - Remote-first work environment - Competitive compensation - Comprehensive benefits including: - Career growth and development opportunities in a mission-driven organization - Competitive salary, annual bonus opportunities, and equity options - Comprehensive medical, dental, and vision insurance - 401(k) with company match - Generous PTO, paid company holidays, and paid parental leave

Role Description This is a remote position. Walker Bowen Talent Partners is excited to partner with a scaling non-emergency medical transportation (NEMT) health tech company as they continue to grow and invest in building a high-impact, people-first organization. We’re searching for their Senior Growth Strategy & Operations Analyst – a critical role responsible for owning and improving client-facing reporting intake, prioritization, and delivery processes. If you’re inspired by improving and implementing workflows and leveraging data to assist your colleagues in expanding relationships and patient services, while working alongside a team of collaborative, energetic, and all-around good people, then we’d love to chat! Job Responsibilities - Client Reporting & Insights (40%) - Own and improve client-facing reporting intake, prioritization, and delivery processes - Act as a cross-functional bridge between Growth, Finance, and Data teams - Produce high-quality ad hoc analyses for both client-facing and internal needs - Identify opportunities to standardize and streamline reporting workflows - Ensure all insights are accurate, actionable, and decision-ready - Pricing & Profitability (40%) - Analyze client data to support deal pricing, renewals, and strategic decision-making - Apply and refine pricing models in partnership with Finance - Evaluate client-level profitability and identify opportunities for improvement - Support negotiation strategy with clear, data-backed recommendations - Challenge assumptions and continuously improve pricing frameworks and thinking - Market Research & Pipeline Strategy (20%) - Estimate market size across clients, geographies, and lines of business - Improve and operationalize deal scoring and prioritization frameworks - Support Growth leadership in identifying where to invest and why - Evaluate pipeline performance to increase conversion across the funnel - Conduct targeted research to inform strategic growth decisions Qualifications - 5–7 years of experience in analytics, strategy, consulting, or a related field - Advanced proficiency in Excel or Google Sheets, including modeling and data analysis - Working knowledge of SQL for data extraction and manipulation - Strong analytical and problem-solving skills, with the ability to structure ambiguous problems - Experience working with complex or imperfect datasets to generate insights - Healthcare industry experience Preferred Qualifications - Experience with Python or similar programming languages for data analysis - Background in consulting or high-growth startup environments - Experience with BI tools such as Tableau, Looker, or QuickSight - Familiarity with non-emergency medical transportation (NEMT) or adjacent healthcare services Benefits - Remote-first work environment - Competitive salary, annual bonus opportunities, and equity options - Remote with flexible hours - Comprehensive medical, dental, and vision insurance - 401(k) with company match - Generous PTO, paid company holidays, and paid parental leave

Role Description The Senior Director of Transportation Operations is responsible for the end-to-end performance of our client's non-emergency transportation ("NEMT") provider network, spanning vendor procurement, service delivery, vendor management and continuous improvement, cost management, and SLA performance. This leader will ensure that transportation services are not only sourced effectively, but executed reliably, cost-efficiently, and in alignment with client and member experience expectations. The role requires strong cross-functional leadership across operations, client services, and network partners to deliver consistent, high-quality outcomes at scale. The Sr. Director ensures a high-quality, compliant, and cost-effective transportation network that meets member needs, regulatory requirements, and organizational performance targets. This role requires deep expertise in network vendor operations, procurement, vendor management, and scaling geographically distributed service providers. What You'll Do This leader will report directly to the VP of Transportation Operations and oversee all NEMT operations in a region. This includes NEMT network procurement and management strategy, coverage adequacy, capacity planning and achievement of both cost and performance targets. This leader will manage routing, vendor management and day-to-day support of teams to own all network operations functions in their territory. - Build and lead a high performing team of routers and network managers - Lead provider recruitment and onboarding, ensuring a robust network of transportation vendors (e.g., livery, wheelchair, stretcher, and specialized transport providers) - Lead procurement and contracting initiatives to secure competitive rates and favorable terms with transportation providers - Build and maintain strong relationships with NEMT providers, and key partners - Empower network teams to drive data driven performance improvement with NEMT's to ensure the achievement of KPIs such as on-time performance, trip completion rates and member satisfaction - Implement performance improvement plans or network adjustments as needed - Monitor and report on market trends including supplier, client, competitor and regulator actions - Support the credentialing and compliance processes, led by the Director of Compliance, to ensure all providers meet all federal, state, and local regulations governing NEMT services - Support client JOC's, audits, reporting requirements, and accreditation processes as needed Qualifications - 15+ years of experience managing networks with greater than $250M of run rate spend - Expertise in network vendor management, vendor operations, or transportation/logistics (last mile, healthcare logistics, TNC or NEMT experience preferred) - Proven experience building long term supplier relationships and managing distributed vendor networks across multiple geographies - Strong background in contracting, negotiations, and cost management - Proven experience leveraging dynamic pricing tools and achieving price targets - Proven experience using a tech-infused delivery model - Experience working in highly regulated environments (healthcare, transportation, or similar) - Demonstrated ability to drive operational performance and continuous improvement through data and KPIs - Experience leading and developing high-performing teams Preferred Qualifications - Previously worked at a leading tech enabled logistics company - Six Sigma or other process excellence training - Comfortable in fast-paced, high-growth environments Benefits - Remote-first work environment - Competitive salary, annual bonus opportunities, and equity options - Remote with flexible hours - Comprehensive medical, dental, and vision insurance - 401(k) with company match - Generous PTO, paid company holidays, and paid parental leave

Role Description This is a remote position. Walker Bowen Talent Partners is excited to partner with a scaling non-emergency medical transportation (NEMT) health tech company as they continue to grow and invest in building a high-impact, people-first organization. We're searching for their Sr. Director of People - a critical leadership role responsible for shaping and evolving the People function during a period of meaningful growth. If you’re energized by building and strengthening people strategies, partnering closely with leadership, and creating an environment where teams can do their best work, while staying connected to a mission that improves access to care, we’d love to connect! We are seeking a Senior Director of People to be the operational driver of our client's HR function. This role is designed for a player / coach leader who excels at both personal task execution and broader team enablement. You will lead a small, dedicated team to achieve these goals. This is a hands-on, high-ownership role for someone who loves building the systems, policies, and day-to-day employee experience that help a company scale without breaking. As the Senior Director of People, you will bring consistency, transparency, and operational rigor to the entire employee lifecycle. From talent acquisition to employee relations, benefit administration, performance management, compliance, and culture - you are adept at supporting a distributed workforce that spans operations, technology, and healthcare services. Job Responsibilities - Partner with the CEO and Senior Leadership Team to advance our client's business objectives and growth plans. - Master the HR fundamentals and tech stack: - Own the end-to-end administration of the HRIS (BambooHR), payroll execution, benefits, and compliance operations. - Implement AI-driven automation and modern tooling to scale the HR function and enhance employee experience. - Administer clear and equitable performance and compensation cycles that are easily understood by the employees. - Tactical recruiting support: - Partner with hiring managers to create strong hiring workflows. - Utilize AI-enhanced sourcing and screening tools to accelerate time-to-fill for leveraged and volume roles. - Manage 3rd party recruiters as needed. - Manager enablement: - Design and deploy training for our mid-level managers so they can effectively lead high-performing teams. - Employee Relations: - Act as the primary point of escalation for complex ER issues, resolving conflicts with fairness, strict compliance, and empathy. - SLT partnership: - Serve as a data-backed partner to the Senior Leadership Team. - Use employee sentiment data and operational metrics to speak to organizational health and improve workforce outcomes. Qualifications - Completed BS from a top rated University. - Deep, hands-on (8+ years) experience in HR operations, ER, and talent acquisition, within a PE/VC-backed, healthcare/tech environment. - Resonate with our mission to provide best-in-class healthcare transportation, and want to design an employee experience that delivers high-performance. - A "lead by doing" operator who is just as comfortable mapping out an interview process as you are jumping into BambooHR to fix a problem. - Instinctively look for ways to use AI and data to solve HR problems. - Previously led high-performing, focused People/HR teams. Preferred Qualifications - Experience in healthcare, payor/provider services, or care delivery models. - Familiarity with contact center or field-based operations. - Experience working with private equity-backed companies. - Experience working in a startup or growth stage company. Benefits - Remote-first work environment. - Competitive compensation and comprehensive benefits including: - Career growth and development opportunities in a mission-driven organization. - Competitive salary, annual bonus opportunities, and equity options. - Remote with flexible hours. - Comprehensive medical, dental, and vision insurance. - 401(k) with company match. - Generous PTO, paid company holidays, and paid parental leave.

Role Description This is a remote position. Walker Bowen Talent Partners is excited to partner with a scaling non-emergency medical transportation (NEMT) health tech company as they continue to grow and invest in building a high-impact, people-first organization. We're searching for their Sr. Director of Client Services - a critical leadership role responsible for owning the experience for all affiliated entities (e.g., clients, facilities) during a period of meaningful growth. If you’re energized by building and strengthening client services, partnering closely with leadership, and creating an environment where teams can do their best work, while staying connected to a mission that improves access to care, we’d love to connect! Job Responsibilities - Owns the client experience for all affiliated entities (e.g., clients, facilities). - Ensures seamless engagement, ride quality, crisis communication, grievance closure, and quality improvement. - Reports directly to the COO and leads facilities, escalation, and complaints teams. - Responsible for seamless engagement with facilities partners including pipeline generation, engagement, onboarding, ongoing support, and quality improvement. - Empowers facilities to seamlessly move members into and out of facilities and advocates for clients in the community. - Serves as a central point of contact to triage, coordinate, and communicate any escalations related to member access. - Owns the complaint and grievance motion to ensure 100% defect-free execution. - Provides insights to further improve client delivery and collaborates with technology and operations teams to roll out new solutions. Qualifications - Bachelor's degree with a MPH, MBA, or other advanced degree preferred. - Healthcare leader with 15+ years of experience delivering platform solutions, engaging a broad stakeholder universe, and improving quality. - 3-7 years experience leading stakeholder-facing teams including exempt and non-exempt labor. - Significant experience in Medicare Advantage and Managed Medicaid payor facing roles. - Experience with healthcare requirements around member experience, escalation management, compliance, benefit integrity, approval & denials, etc. - Six Sigma Black Belt or equivalent experience with process excellence and quality improvement. - Expertise in systems thinking with an emphasis on delivering SLA's, NPS, and cost metrics. - Executive presence with excellence in written and verbal communication spanning Word, Excel, and PowerPoint. Preferred Qualifications - Previously worked at a payor, leading health system, leading Dialysis company, or at-scale digital health company. - Experience with B2B marketing (to drive facilities adoption). - Experience with enterprise relationship management (tiered service delivery, stakeholder management, etc.). Benefits - Remote-first work environment. - Competitive compensation and comprehensive benefits including: - Career growth and development opportunities in a mission-driven organization. - Competitive salary, annual bonus opportunities, and equity options. - Remote with flexible hours. - Comprehensive medical, dental, and vision insurance. - 401(k) with company match. - Generous PTO, paid company holidays, and paid parental leave.

Role Description This is a remote position. Walker Bowen Talent Partners is excited to partner with a scaling non-emergency medical transportation (NEMT) health tech company as they continue to build out a best-in-class credentialing and compliance function to support their rapid growth across medical transportation programs. If you’re a Credentialing Audit professional with NEMT industry experience who enjoys diving deep into complex audits, building structure out of ambiguity, and becoming the go-to expert in a highly nuanced space while working alongside a collaborative, fast-moving, and genuinely supportive team, then we’d love to chat! Our client is seeking a Credentialing Audit Supervisor to support audit readiness across the Credentialing function. This role ensures credentialing activities are completed accurately, timely, and in alignment with internal policies, client expectations, and regulatory requirements. You will play a key role in reviewing credentialing work for quality and compliance, supporting internal and external audits, coordinating corrective action efforts, and preparing materials for Compliance stakeholders. This position directly impacts audit readiness, quality performance, and the effectiveness of our client’s credentialing operations. Job Responsibilities - Perform quality audits and routine reviews of credentialing files and documentation to ensure accuracy, completeness, and compliance. - Identify trends, errors, and process gaps through ongoing quality assurance and audit activities. - Support internal and external audits by gathering documentation, preparing responses, and coordinating audit-related activities. - Track and coordinate corrective action plans related to audit findings, internal reviews, and compliance concerns. - Partner with credentialing leadership and cross-functional teams to ensure timely resolution of issues. - Prepare audit summaries, reports, and supporting materials for compliance and audit stakeholders. - Maintain organized records of audit findings, corrective actions, and follow-up activities. - Develop and update audit tools, workflows, quality review materials, and standard operating procedures. - Monitor adherence to credentialing standards, internal controls, and process requirements. - Communicate audit findings and trends clearly to leadership and stakeholders. - Support process improvement initiatives to enhance quality, consistency, and audit readiness. - Collaborate with internal teams to resolve credentialing-related issues and support operational goals. Qualifications - Bachelor’s degree or equivalent experience in healthcare operations, credentialing, quality assurance, compliance, or a related field. - 3+ years of experience in transportation provider credentialing (non-negotiable requirement). - 3+ years of experience with provider data, quality assurance, auditing, or related functions. - Experience in Non-Emergency Medical Transportation (NEMT) credentialing or a related healthcare field. - Working knowledge of credentialing workflows, file documentation standards, and compliance expectations. - Experience supporting audits, quality reviews, or monitoring activities. - Strong organizational, analytical, and problem-solving skills. - Excellent written and verbal communication skills. - Advanced Excel (pivot tables, v-lookups, etc.) and proficiency with Adobe for reporting and documentation. - High attention to detail and ability to manage multiple priorities. - Ability to work independently and collaboratively in a fast-paced environment. Preferred Qualifications - Experience managing or tracking corrective action plans. - Prior experience preparing materials for audits or compliance reviews. - Familiarity with credentialing or workflow systems. - Experience working in a high-growth or rapidly evolving environment. Benefits - We offer a remote-first work environment, competitive compensation, and comprehensive benefits including: - Career growth and development opportunities in a mission-driven organization. - Competitive salary and annual bonus opportunities. - Comprehensive medical, dental, and vision insurance. - 401(k) with company match. - Generous PTO, paid company holidays, and paid parental leave.

This is a remote position. Walker Bowen Talent Partners is excited to partner with a scaling non-emergency medical transportation (NEMT) health tech company as they continue to expand their services and partnerships across the US. The Manager, Care Network Partnerships will be responsible for strengthening connections among care facilities, provider organizations, advocacy groups, and community stakeholders that influence access to and coordination of non-emergency medical transportation in Medicaid and Medicare markets. If you’re inspired by expanding patient care services while working alongside a team of collaborative, energetic, and all-around good people, then we’d love to chat! Our Client Our client is a technology and services company dedicated to reducing barriers to care by improving the delivery of non-emergency medical transportation to people across America. Our client employs proprietary technology, paired with a nationwide network of vetted transportation providers. This enables payers and health systems to deliver cost-effective, on-demand transportation intelligently, enhancing the patient experience in the process. They serve the largest Medicare Advantage, Medicaid, and provider programs in the country. About the Role The Manager, Care Network Partnerships serves as a strategic relationship partner focused on strengthening connections among care facilities, provider organizations, advocacy groups, and community stakeholders that influence access to and coordination of non-emergency medical transportation in Medicaid and Medicare markets. Sitting within the Growth team, this role works cross-functionally with sales, marketing, account management, facilities, operations, transportation operations, and product to build external relationships, support facility market development, surface actionable insight, and improve adoption of our client's programs and tools. This role uses HubSpot as the primary platform for contact and stakeholder management, relationship tracking, outreach documentation, and visibility into engagement across markets. This role goes beyond traditional account management or customer support by serving as a consultative, externally facing partner who builds connective tissue between external stakeholder needs, community relations, and internal priorities. Job Responsibilities - Maintain and grow a prioritized database of care facilities, provider organizations, advocacy groups, and other stakeholders with high transportation needs or strategic relevance in key Medicaid and Medicare Advantage markets - Lead care facility partnership engagement and change management during new program implementations, partnering with the internal Facilities team to support local alignment, smooth onboarding, and adoption of programs, tools, and workflows - Build and maintain relationships with facility leaders, advocacy groups, and other local stakeholders, representing SafeRide Health in external meetings, market visits, and community events as applicable - Gather and synthesize standing orders, complaints, stakeholder feedback, competitive intelligence, and product or market listening insights to identify patterns, surface opportunities, and inform cross-functional teams - Support account management and internal teams as a point of contact for facility market needs across new health plan implementations and existing plans - Maintain accurate stakeholder records, outreach activity, engagement notes, and strategic relationship intelligence in HubSpot to support cross-functional planning, growth efforts, and RFP opportunities - Contribute to strategic outreach and socialization efforts with local organizations, advocacy groups, and state or community stakeholders, as appropriate - Track and report on measurable partnership impact, including program utilization and engagement within markets Requirements - Bachelor’s degree or equivalent experience - 4+ years of experience in healthcare partnerships, provider relations, customer success, account management, community engagement, network development, or a related field - Experience working with healthcare facilities, provider organizations, Medicaid-adjacent programs, or community-based stakeholders - Experience using HubSpot or a similar CRM for contact management, stakeholder tracking, and activity documentation - Experience working cross-functionally across commercial, operational, and strategic teams Preferred Qualifications - Experience working in Medicaid or Medicare Advantage markets, particularly in roles related to access, coordination, or transportation - Experience supporting market development, partnership growth, or new program implementations - Familiarity with healthcare operations, care coordination workflows, or discharge planning processes Benefits Our client offers a remote-first work environment, competitive compensation, and comprehensive benefits including: - Career growth and development opportunities in a mission-driven organization - Competitive salary, annual bonus opportunities, and equity options - Remote with flexible hours - Comprehensive medical, dental, and vision insurance - 401(k) with company match - Generous PTO, paid company holidays, and paid parental leave

This is a remote position. Walker Bowen Talent Partners is excited to partner with a scaling non-emergency medical transportation (NEMT) health tech company as they expand their presence in the state Medicaid (FFS) transportation programs and build a best-in-class capability to compete and win in this segment. If you’re passionate about using data to build product roadmaps that unlock the business process to support teams in a growing company, then we’d love to chat! Our Client Our client is a technology and services company dedicated to reducing barriers to care by improving the delivery of non-emergency medical transportation to people across America. Our client employs proprietary technology, paired with a nationwide network of vetted transportation providers. This enables payers and health systems to deliver cost-effective, on-demand transportation intelligently, enhancing the patient experience in the process. They serve the largest Medicare Advantage, Medicaid, and provider programs in the country. About the Role We’re seeking a Data Engineer to design, build, and optimize scalable data systems that power critical business insights and operational workflows. This role plays a key part in enabling data-driven decision-making across the organization, including supporting high-impact processes such as complaints tracking and resolution. You’ll work cross-functionally to ensure reliable, efficient, and well-designed data infrastructure that supports our client’s mission to improve access to care. Job Responsibilities - Design, build, and maintain scalable ETL pipelines and data workflows to support analytics and operational use cases - Develop and optimize data models and warehouse structures to enable efficient reporting and insights - Partner with cross-functional teams (Operations, Compliance, Product, BI) to translate business requirements into data solutions, including support for complaints and regulatory processes - Improve and maintain data quality, integrity, and governance standards across systems - Optimize query performance, dashboards, and reporting infrastructure for scalability and efficiency - Contribute to system design discussions, ensuring data architecture supports long-term business needs and growth - Troubleshoot and resolve data issues, ensuring reliability and accuracy of datasets used across the organization Requirements Required Qualifications - Bachelor’s degree in Computer Science, Engineering, Mathematics, or related field - 3+ years of professional experience in data engineering or related roles - Experience with Python - Hands-on experience with data modeling, ETL development, and data warehousing - Experience with analytics datastores such as Redshift (preferred), Snowflake, SQL Server, etc. - Experience working with Cloud warehousing solutions such as AWS Glue (preferred), Azure Data Factor, GCP BigQuery, etc. - Experience with BI and reporting tools such as QuickSight (preferred), Tableau, or PowerBI. - Proficiency in at least one modern programming language (e.g., Python, Java, Scala) - Strong problem-solving, troubleshooting, and analytical skills Preferred Qualifications - Strong understanding of system design and data architecture principles - Experience supporting operational workflows or compliance-driven processes (e.g., complaints, claims, or regulatory reporting) - Experience working with multiple database platforms and very large-scale datasets - Strong communication skills with the ability to work cross-functionally Benefits Remote-first work environment, competitive compensation, and comprehensive benefits including: - Career growth and development opportunities in a mission-driven organization - Competitive salary, annual bonus opportunities, and equity options - Remote with flexible hours - Comprehensive medical, dental, and vision insurance - 401(k) with company match - Generous PTO, paid company holidays, and paid parental leave

This is a remote position. Walker Bowen Talent Partners is excited to partner with a scaling non-emergency medical transportation (NEMT) health tech company as they expand their presence in the state Medicaid (FFS) transportation programs and build a best-in-class capability to compete and win in this segment. If you’re inspired by expanding relationships and services within Enterprise accounts, while remaining close to patient care and working alongside a team of collaborative, energetic, and all-around good people, then we’d love to chat! Our Client Our client is a technology and services company dedicated to reducing barriers to care by improving the delivery of non-emergency medical transportation to people across America. Our client employs proprietary technology, paired with a nationwide network of vetted transportation providers. This enables payers and health systems to deliver cost-effective, on-demand transportation intelligently, enhancing the patient experience in the process. They serve the largest Medicare Advantage, Medicaid, and provider programs in the country. About the Role As a Strategic Account Manager, you will play a pivotal role in fostering long-term client relationships, driving data-driven discussions, and identifying growth opportunities within our embedded account base. You will act as a trusted advisor to our clients, ensuring a seamless experience while coordinating operational goals, performance measures, and contract implementations. This role directly supports our client’s mission by strengthening payer partnerships and improving access to care through high-quality transportation solutions. Key Responsibilities - Serve as the primary client liaison and strategic thought partner for assigned accounts, building trusted relationships - Lead data-driven conversations with clients to enhance membership services and overall performance - Identify and drive expansion opportunities within the embedded account base in partnership with Sales - Lead expansion implementations in coordination with Strategic Accounts leadership - Partner with Operations to define, implement, and monitor performance measures and operational goals - Proactively identify, address, and resolve operational and account-related issues - Provide performance insights and growth recommendations to internal leadership - Support contract management, including renewals and new agreements, ensuring alignment with operational feasibility - Facilitate contract implementation, training, and compliance requirements - Lead development of operational procedures and project management initiatives tied to client contracts Requirements Required Qualifications - Bachelor’s degree or equivalent experience - 3+ years of experience in Customer Success or Account Management within healthcare, B2B SaaS, or enterprise technology - Experience managing accounts with an Annual Contract Value (ACV) of $500K or greater - Strong written and verbal communication skills - Analytical mindset with ability to interpret data and drive insights - Ability to manage multiple stakeholders and build consensus across teams - Strong organizational and project management skills Preferred Qualifications - Experience in consulting or solutions architecture - Experience with HubSpot or other CRM platforms - Experience working in fast-paced, high-growth environments Benefits Benefits We offer a remote-first work environment, competitive compensation, and comprehensive benefits including: Career growth and development opportunities in a mission-driven organization; Competitive salary, annual bonus opportunities, and equity options; Remote with flexible hours; Comprehensive medical, dental, and vision insurance; 401(k) with company match; Generous PTO, paid company holidays, and paid parental leave.

This is a remote position. Walker Bowen Talent Partners is excited to partner with a scaling non-emergency medical transportation (NEMT) health tech company as they expand their presence in the state Medicaid (FFS) transportation programs and build a best-in-class capability to compete and win in this segment. If you’re inspired by building out and executing a new end-to-end strategy for a growing company, alongside a team of collaborative, energetic, and all-around good people, then we’d love to chat! Our Client Our client is a technology and services company dedicated to reducing barriers to care by improving the delivery of non-emergency medical transportation to people across America. They employ proprietary technology, paired with a nationwide network of vetted transportation providers. This enables payers and health systems to deliver cost-effective, on-demand transportation intelligently, enhancing the patient experience in the process. They serve the largest Medicare Advantage, Medicaid, and provider programs in the country. About the Role We are seeking a VP Government Sales, State Medicaid Strategy & Capture to define and execute our client’s end-to-end strategy for identifying, shaping, and winning state RFP opportunities. This is a quota-carrying, player-coach leadership role responsible for building an intelligence-driven, proactive go-to-market approach—ensuring our clients is well-positioned, well-informed, and highly competitive in state procurements. This role is critical to advancing our client’s mission by enabling access to care through successful expansion into state Medicaid programs. Key Responsibilities - Develop and operationalize our client’s state RFP go-to-market model, including identifying and prioritizing target states based on market size, procurement timing, and competitive dynamics - Establish a repeatable capture process from early intelligence through contract award - Build systems for procurement foresight, including contract lifecycle tracking, RFP pipeline development, FOIA and competitive intelligence - Lead pre-RFP positioning strategies to ensure our client is known and credible before bids are released - Develop compliant engagement strategies with state Medicaid agencies, provider and advocacy groups, and industry associations - Represent our client at key state and national forums and partner with external experts and local SMEs - Lead all phases of state opportunities, including qualification, proposal strategy and development, negotiation, and contract execution - Partner cross-functionally with RFP writers, pricing/finance, marketing, account management, and operations - Define and refine win themes and differentiation strategy to elevate proposal competitiveness - Lead red-team reviews and final submission decisions to ensure high-quality, compliant proposals - Hire, develop, and scale a specialized team supporting market intelligence, capture management, and proposal development - Own a state Medicaid bookings target and build a pipeline of high-probability opportunities to improve win rates and deal quality Requirements Required Qualifications - 10+ years of experience in healthcare, government programs, or public sector sales - Direct experience with state Medicaid RFPs (broker, payer, or vendor side) - Proven success leading complex, multi-stakeholder deal cycles - Experience building or scaling a new go-to-market capability or function - Strong understanding of Medicaid program structures, government procurement processes, and compliance considerations in public sector sales - Ability to operate both strategically and hands-on Preferred Qualifications - Experience working with Medicaid transportation (NEMT) programs - Existing relationships with state Medicaid agencies, consultants (e.g., HMA), or advocacy organizations - Experience leading or supporting FOIA-driven intelligence gathering and procurement tracking - Demonstrated success improving win rates through structured capture strategies Benefits Benefits Our client offers a remote-first work environment, competitive compensation, and comprehensive benefits including: Career growth and development opportunities in a mission-driven organization; Competitive salary, annual bonus opportunities, and equity options; Remote with flexible hours; Comprehensive medical, dental, and vision insurance; 401(k) with company match; Generous PTO, paid company holidays, and paid parental leave. ​