• Support the documentation and standardisation of SCADA delivery workflows, including project intake, milestone tracking, and post-commissioning handoff procedures. • Assist in building and refining portfolio-level dashboards and reports using data from Jira, Confluence, and Salesforce CloudCoach to surface delivery health, resource utilisation, and project risk. • Help develop and maintain the SDO knowledge base in Confluence — organising templates, runbooks, and process guides so the team can operate consistently across regions. • Conduct analysis on project data to identify bottlenecks, cycle-time trends, and improvement opportunities across the active SCADA project portfolio. • Support tooling ownership initiatives by auditing current Jira workflows, board configurations, and automation rules for consistency and efficiency. • AI tooling optimization

• Produce pages fast and keep them performing. • Build and update all pages on xtm.ai using HubSpot's drag-and-drop editor and custom modules. • Own the migration and launch of the redesigned xtm.ai. • Build and publish multiple campaign landing pages in parallel. • Ensure every page is mobile-first, brand-consistent, loads quickly, and is free of technical errors. • Make ongoing updates, copy swaps, and layout adjustments as campaigns evolve. • Set up and maintain HubSpot forms, CTAs, and conversion points across the website. • Build and manage lead nurture workflows. • Configure and maintain lead lifecycle stages. • Set up thank-you pages, confirmation emails, and follow-up sequences for every conversion point. • Set up and manage Google Tag Manager as the tracking layer for the website. • Monitor and maintain site health, page speed, and Core Web Vitals within HubSpot CMS.

• Own the commercial plans for the markets within your region, acting as the definitive voice and strategic driver for your territory within broader planning processes. You will partner closely with regional leadership and product teams to drive cross-functional strategy, acting with indirect ownership of the markets themselves. • Drive comprehensive planning cycles with key stakeholders, understanding every working nuance of your markets to optimize operations across all intersecting areas of planning, product, and execution. • Build and manage highly intricate models to accurately forecast, answer complex "what-if" scenarios, and extract deep operational insights that can only be gleaned through advanced planning processes. • Uplevel core planning software and methodologies, applying expertise in Anaplan and intricate spreadsheet-driven models to ensure accurate forecasting and seamless alignment with corporate financial strategy. • Lead business optimization initiatives, utilizing your strategic regional knowledge to translate chaotic hyperlocal friction—such as macroeconomic volatility, ridehailing marketplace dynamics, and infrastructure constraints—into structured business processes and decisions that ensure commercial success. • Distill complex operational narratives from regional happenings to elevate business review meetings, conducting continuous "performance bridging" to trace key metrics to their systemic root causes, and then feed those bridges and insights back into their commercial plans

Role Description Delivery Associates works with leaders in the public sector and social impact organizations to solve problems, build consensus and implement policies and programs that impact millions of people. We use a clear methodology to solve problems and help our partners deliver results. We’re successful in part because we master our approach and in part because we are empathetic, resourceful, level-headed, and dedicated to our clients and the people they serve. We are seeking a Regional Operations Specialist to support our Africa region as part of our Central Operations function . This role plays a critical part in enabling the region to operate effectively by supporting colleague experience, ensuring smooth regional operations, and acting as a bridge between central functions and regional teams. Key Responsibilities - Colleague Experience - Support onboarding of new colleagues (devices, access, processes) to ensure a smooth start in the region - Serve as a general point of contact for colleagues on tools, documents, and processes - Coordinate pulse reporting and support follow-up on key insights - Support organization of regional retreats and other in-person or virtual events (logistics, coordination) - Provide local support on Duty of Care topics in coordination with central teams - Regional Administration - Analyse staffing, people, and impact data to support regional decision-making - Maintain and update regional knowledge resources (e.g. Guru pages) - Coordinate regional and cross-regional routines and ensure smooth operational cadence - Support general travel coordination across the region - Regional Representation & Central Coordination - Build and manage diverse talent pipelines aligned to hiring needs, partnering with stakeholders to drive progress, remove barriers, and use data and market insights to inform decisions - Lead the end-to-end hiring process, advising hiring managers on best practices and candidate selection, managing offers and background checks, and ensuring a high-quality candidate experience and accurate hiring system tracking - Act as a regional point of contact for central functions, supporting rollout of new tools and processes (e.g. Guru, MS365) - Support DPO-led initiatives, including launch of new tools and procurement of IT devices - Ensure regional alignment with central processes, while adapting to local context where needed - Support implementation and adoption of new systems and ways of working Core Competencies - Communication: clear and structured communication across global teams - Collaboration: ability to work effectively across regions and functions - Problem-solving: proactive and solution-oriented mindset - Ownership: ability to independently manage tasks and drive outcomes Mindsets - Adaptable: comfortable working in a dynamic, evolving environment - Accountable: reliable and self-directed in a remote setup - Driven: motivated by impact and delivery - Curious: eager to learn and improve - Collaborative: values teamwork and diverse perspectives - Inclusive: respectful and open to different backgrounds and viewpoints Qualifications - 5+ years of experience in operations, administration, consulting, or similar environments - Strong organisational and project management skills - Ability to manage multiple priorities and stakeholders - Strong analytical mindset (data, reporting, insights) - Excellent written and spoken English; French language skills are an advantage - Experience working in a global or multi-country environment is a plus Benefits - Exposure to colleagues and leaders working across regions and central functions in a global, mission-driven organization - Opportunity to be part of a growing organization supporting transformative work around the world - Flexibility in a remote working environment