XTM International

• Produce pages fast and keep them performing. • Build and update all pages on xtm.ai using HubSpot's drag-and-drop editor and custom modules. • Own the migration and launch of the redesigned xtm.ai. • Build and publish multiple campaign landing pages in parallel. • Ensure every page is mobile-first, brand-consistent, loads quickly, and is free of technical errors. • Make ongoing updates, copy swaps, and layout adjustments as campaigns evolve. • Set up and maintain HubSpot forms, CTAs, and conversion points across the website. • Build and manage lead nurture workflows. • Configure and maintain lead lifecycle stages. • Set up thank-you pages, confirmation emails, and follow-up sequences for every conversion point. • Set up and manage Google Tag Manager as the tracking layer for the website. • Monitor and maintain site health, page speed, and Core Web Vitals within HubSpot CMS.

• Paid Search — Setup, Management & Optimisation - Campaign Setup: Set up paid search campaigns from scratch in Google Ads and Bing - keyword research, match types, ad groups, ad copy, bidding strategy, and extensions. - Daily Management: Monitor campaigns daily; identify underperformers, adjust bids, pause wasteful spend, and act on opportunities without waiting to be asked. - Ongoing Optimisation: Optimise continuously - Quality Scores, CTR, landing page relevance, negative keyword lists, and audience targeting. - Recommendations: Bring structured recommendations to the team on budget allocation, new campaign ideas, and strategic shifts, backed by data. - Full-Funnel Tracking: Use HubSpot Ads integration to track performance from click to closed-won deal. ✦ AI-Assisted Copywriting: Use AI tools to generate and test ad copy variants at scale, accelerating iteration cycles. ✦ Smart Bidding: Apply AI-powered bid management and audience segmentation tools where they improve performance. • SEO Strategy & Execution - Keyword Strategy: Develop and execute a keyword strategy grounded in buyer intent rather than volume alone. - Content Direction: Brief and guide the Content team on page structure, headers, and on-page optimisation. - Technical Direction: Define technical SEO requirements and hand off to the HubSpot & Web Operations Specialist for implementation. Performance Tracking: Track organic performance in Search Console and rank-tracking tools; report progress against targets. ✦ AI-Powered Research: Use AI tools for rapid keyword clustering, gap analysis, and SERP research - compressing work that used to take days into hours. ✦ Briefing at Scale: Produce AI-assisted content briefs that allow writers and designers to work faster without sacrificing quality. • Answer Engine Optimisation (AEO) This is a differentiating focus of the role. The goal is to make xtm.ai the cited source inside AI-generated answers - not just ranked on page one. ✦ AEO Strategy: Develop a strategy to earn citations in AI-generated answers across the major AI search and answer platforms. ✦ Schema Direction: Define structured data and schema requirements; partner with the HubSpot specialist for implementation. ✦ Citation Tracking: Monitor brand mentions and citations in AI search results; iterate content strategy based on findings. ✦ LLM Indexing Trends: Stay ahead of how LLMs index and surface B2B SaaS content - translate emerging research into executable experiments. ✦ Testing & Iteration: Actively prompt and interrogate AI models to test how xtm.ai content is surfaced and cited today. • Measurement & Attribution - Attribution Model: Define how paid and organic search is attributed in HubSpot and Salesforce; partner with RevOps on data integrity. - Dashboards: Build and own search performance dashboards; present ROI and channel contribution to leadership ✦ AI Reporting: Use AI summarisation tools to synthesise performance data and accelerate reporting cycles.

• Generate visual concepts and variations using generative AI tools as a standard first step in ideation. • Use AI to compress timelines — what used to take a week should take a day; what took a day should take an hour. • Know which tasks AI handles well and which require your full manual craft - and make that call without being asked. • Stay current as AI design tooling evolves; evaluate and introduce new tools when they raise the quality bar. • Website Design (xtm.ai) • Web Assets: Create all UI elements, page layouts, and visual components for the xtm.ai website - banners, hero sections, icons, illustrations, and supporting visuals. • Handoff: Deliver assets in formats ready for the HubSpot CMS handoff to the HubSpot & Web Operations Specialist. • CRO Awareness: Design with conversion in mind - understand the goal of every page before you design it. • ✦ AI Prototyping: Use AI tools to rapidly prototype layout variations and visual concepts before committing to full execution. • ✦ Generative Visuals: Generate imagery, illustrations, icons, and textures using AI image tools - refined and adapted to brand standards. • Campaign Materials • This is a high-volume production role. You are responsible for every visual asset that goes out the door. • Paid Ads: Design paid ad creatives across Google Display, LinkedIn, and any other active channels - multiple sizes and variants per campaign. • Social Media: Create all organic social media visuals — posts, stories, carousel formats, cover images. • Landing Page Visuals: Design landing page visuals for each campaign and deliver them for HubSpot build. • Event Materials: Produce event and webinar promotional materials — banners, slide decks, digital signage. • ✦ Speed to Market: Use AI to generate multiple creative directions quickly, enabling faster stakeholder sign-off and faster time to launch. • ✦ Asset Adaptation: Apply AI image editing tools to adapt and extend existing assets rather than rebuilding from scratch. • Newsletters & Email Design • Email Templates: Design and produce all marketing email templates - newsletters, nurture sequences, product updates, event invites. • Modular Email Design: Build reusable email modules in HubSpot that the team can assemble without needing a designer for every send. • Rendering: Ensure email layouts are mobile-optimised and render correctly across major clients. • ✦ Personalised Variants: Use AI tools to generate personalised visual variants for segmented email campaigns. • Brand Consistency & Design System • Brand Stewardship: Maintain and evolve the xtm.ai visual identity across all touchpoints - web, email, social, ads, events. • Design System: Build and maintain a Figma design system — components, tokens, and guidelines - that the wider team can reference. • Scalable Templates: Create templates and reusable assets so that simple production tasks can be handled by non-designers in a pinch. • ✦ Scaled Output: Use AI tools to generate brand-consistent variations at scale — localised assets A/B test variants, seasonal adaptations.

Role Description We're currently hiring for a Search & Growth Manager to join us! You are the builder and maintainer of our presence on HubSpot. Your primary focus is the xtm.ai website, campaign landing pages, and making sure every lead that comes in is routed, nurtured, and tracked correctly through the funnel. You work closely with the designer and copywriter to turn assets into live pages quickly, and you ensure the underlying HubSpot setup supports a clean, unbroken path from first touch to sales handoff. Responsibilities - Website & Landing Page Build (HubSpot CMS Hub) - Page Development: Build and update all pages on xtm.ai using HubSpot's drag-and-drop editor and custom modules, working from designs and copy provided by the creative team. - Site Rebuild: Own the migration and launch of the redesigned xtm.ai - the first major deliverable in this role. - Landing Pages: Build and publish multiple campaign landing pages in parallel - fast turnaround is expected across different campaigns running simultaneously. - Quality Control: Ensure every page is mobile-first, brand-consistent, loads quickly, and is free of technical errors before going live. - Maintenance: Make ongoing updates, copy swaps, and layout adjustments as campaigns evolve - no task is too small. - AI-Assisted Build: Use AI tools to accelerate page production - drafting module copy, generating layout ideas, or troubleshooting CSS issues. - Lead Path & Funnel Setup - Forms & CTAs: Set up and maintain HubSpot forms, CTAs, and conversion points across the website and landing pages. - Lead Routing: Build and manage lead nurture workflows - ensuring leads are routed to the right sequences based on source, behaviour, and lifecycle stage. - Lifecycle Management: Configure and maintain lead lifecycle stages so the handoff from Marketing to Sales is clean and consistent. - Post-Conversion Flows: Set up thank-you pages, confirmation emails, and follow-up sequences for every conversion point. - AI Personalisation: Implement AI-powered personalisation within HubSpot - dynamic content, smart CTAs, and AI-assisted email sequences - to improve conversion along the lead path. - HubSpot AI Features: Use HubSpot's native AI features to enhance nurture flows and surface intent signals that improve lead quality. - Google Tag Manager & Tracking - GTM Ownership: Set up and manage Google Tag Manager as the tracking layer for the website. - Event Setup: Configure event tracking for key actions - form submissions, CTA clicks, scroll depth, and video plays. - QA & Troubleshooting: Ensure tracking is firing correctly across all pages and landing pages; fix discrepancies when they arise. - Container Hygiene: Keep the GTM container clean and documented so anyone on the team can understand what is live. - Technical SEO & Site Health - Site Health: Monitor and maintain site health, page speed, and Core Web Vitals within HubSpot CMS. - Schema: Implement schema markup and structured data as directed by the Search & Growth Manager. - Technical Tasks: Handle technical SEO tasks - redirects, canonical tags, meta data, indexing - as they arise. Qualifications - 2–4 years of hands-on HubSpot experience; CMS Hub and Marketing Hub certifications preferred. - Proven track record building landing pages and website pages in HubSpot CMS - portfolio or examples required. - Solid understanding of HubSpot workflows, lead lifecycle stages, and form/CTA setup. - Hands-on experience with Google Tag Manager - event configuration, triggers, and basic troubleshooting. - Comfortable working with AI tools to speed up day-to-day tasks. - Basic HTML/CSS - enough to customise modules and fix layout issues without needing a developer. - Strong attention to detail - you QA your own work before it goes live. Core Competencies - Execution - you ship pages and fix things without needing to be chased. - Attention to detail — broken links, misrouted leads, and untested forms are not acceptable on your watch. - Collaboration - you take briefs from designers and copywriters and turn them into live pages smoothly. - Curiosity - you stay current with HubSpot updates and find smarter ways to do the work. Benefits - Professional development, with access to international opportunities and career advancement programs. - Continuous learning, powered by top-tier tools, training resources, and industry expertise. - Benefits may vary by location — your Talent Partner will provide full details during the hiring process. Company Description At XTM, we design experiences that reflect and include the full spectrum of people we serve — and that begins with our own team. We're dedicated to building a workplace where inclusion isn’t just a value, but a daily practice. Here, you’ll find the support and encouragement to grow, succeed, and truly belong — no matter your background. Explore our Diversity & Inclusion page to see how we’re shaping a more inclusive future at XTM. The Application Journey When you apply, our Talent Acquisition team will carefully review your application. If your experience aligns with the role, we’ll be in touch to guide you through the next steps. ⚠️ Recruitment Alert: Please be aware of fraudulent recruitment activity. Only engage with XTM emails ending in @xtm-intl.com, xtm.ai and xtm.cloud OR transifex.com. We’re also committed to accessibility and inclusive hiring. If you need accommodations at any stage of the process, please indicate this in your application or speak directly with the Talent Partner.

Role Description We're currently hiring for a Search & Growth Manager to join us! You are a mid-level search professional who does the work - not just directs it. You set up paid campaigns from scratch, monitor them daily, make optimisations, and bring clear recommendations to the team. You own both paid and organic search, and you are building our presence in the AI-generated answer layer. You use AI tools to move faster and work smarter, but the hands-on execution is yours. Responsibilities - Paid Search — Setup, Management & Optimisation - Campaign Setup: Set up paid search campaigns from scratch in Google Ads and Bing - keyword research, match types, ad groups, ad copy, bidding strategy, and extensions. - Daily Management: Monitor campaigns daily; identify underperformers, adjust bids, pause wasteful spend, and act on opportunities without waiting to be asked. - Ongoing Optimisation: Optimise continuously - Quality Scores, CTR, landing page relevance, negative keyword lists, and audience targeting. - Recommendations: Bring structured recommendations to the team on budget allocation, new campaign ideas, and strategic shifts, backed by data. - Full-Funnel Tracking: Use HubSpot Ads integration to track performance from click to closed-won deal. - AI-Assisted Copywriting: Use AI tools to generate and test ad copy variants at scale, accelerating iteration cycles. - Smart Bidding: Apply AI-powered bid management and audience segmentation tools where they improve performance. - SEO Strategy & Execution - Keyword Strategy: Develop and execute a keyword strategy grounded in buyer intent rather than volume alone. - Content Direction: Brief and guide the Content team on page structure, headers, and on-page optimisation. - Technical Direction: Define technical SEO requirements and hand off to the HubSpot & Web Operations Specialist for implementation. - Performance Tracking: Track organic performance in Search Console and rank-tracking tools; report progress against targets. - AI-Powered Research: Use AI tools for rapid keyword clustering, gap analysis, and SERP research - compressing work that used to take days into hours. - Briefing at Scale: Produce AI-assisted content briefs that allow writers and designers to work faster without sacrificing quality. - Answer Engine Optimisation (AEO) - AEO Strategy: Develop a strategy to earn citations in AI-generated answers across the major AI search and answer platforms. - Schema Direction: Define structured data and schema requirements; partner with the HubSpot specialist for implementation. - Citation Tracking: Monitor brand mentions and citations in AI search results; iterate content strategy based on findings. - LLM Indexing Trends: Stay ahead of how LLMs index and surface B2B SaaS content - translate emerging research into executable experiments. - Testing & Iteration: Actively prompt and interrogate AI models to test how xtm.ai content is surfaced and cited today. - Measurement & Attribution - Attribution Model: Define how paid and organic search is attributed in HubSpot and Salesforce; partner with RevOps on data integrity. - Dashboards: Build and own search performance dashboards; present ROI and channel contribution to leadership. - AI Reporting: Use AI summarisation tools to synthesise performance data and accelerate reporting cycles. Qualifications - 2–4 years of hands-on paid search experience - you have set up campaigns from scratch, not just inherited and managed them. - Google Ads certification preferred; demonstrable track record of optimising campaigns for lead quality and CAC. - Solid organic SEO skills — keyword research, on-page briefing, and performance tracking. - Genuine understanding of AEO and how AI models surface and cite content. - Active daily user of AI tools in search work - comfortable using them for research, copywriting, and performance analysis. - Proficiency with Google Search Console, a rank-tracking tool, and Google Ads. - Experience using HubSpot for campaign tracking and attribution. - Strong analytical skills - comfortable in data, able to communicate findings clearly to non-technical stakeholders. Core Competencies - Commercial acumen - you optimise for pipeline and revenue, not clicks and rankings. - AI Fluency - you use AI tools daily and understand how they change both how you work and what you are optimising for. - Analytical rigour - you build stories from data and communicate them simply. - Cross-functional collaboration - you brief designers, writers, and engineers without losing momentum. Benefits - Professional development, with access to international opportunities and career advancement programs. - Continuous learning, powered by top-tier tools, training resources, and industry expertise. - Benefits may vary by location — your Talent Partner will provide full details during the hiring process. Company Description At XTM, we design experiences that reflect and include the full spectrum of people we serve — and that begins with our own team. We're dedicated to building a workplace where inclusion isn’t just a value, but a daily practice. Here, you’ll find the support and encouragement to grow, succeed, and truly belong — no matter your background. Explore our Diversity & Inclusion page to see how we’re shaping a more inclusive future at XTM. The Application Journey When you apply, our Talent Acquisition team will carefully review your application. If your experience aligns with the role, we’ll be in touch to guide you through the next steps. ⚠️ Recruitment Alert: Please be aware of fraudulent recruitment activity. Only engage with XTM emails ending in @xtm-intl.com, xtm.ai and xtm.cloud OR transifex.com. We’re also committed to accessibility and inclusive hiring. If you need accommodations at any stage of the process, please indicate this in your application or speak directly with the Talent Partner.

Role Description We're currently hiring for an AI Designer to join us! You are a hands-on production designer who owns the visual output of the entire marketing team. That means everything: the website, every campaign asset, every newsletter, every social post, every ad creative. You work fast, you maintain brand consistency across all of it, and you use AI tools as a genuine accelerator - not an experiment. You are not a creative director briefing others; you are the person who does it. This is not a traditional design role with AI tools bolted on. AI tooling is central to how this role operates. We expect you to: - Generate visual concepts and variations using generative AI tools as a standard first step in ideation. - Use AI to compress timelines — what used to take a week should take a day; what took a day should take an hour. - Know which tasks AI handles well and which require your full manual craft - and make that call without being asked. - Stay current as AI design tooling evolves; evaluate and introduce new tools when they raise the quality bar. Responsibilities - Website Design (xtm.ai) - Create all UI elements, page layouts, and visual components for the xtm.ai website - banners, hero sections, icons, illustrations, and supporting visuals. - Deliver assets in formats ready for the HubSpot CMS handoff to the HubSpot & Web Operations Specialist. - Design with conversion in mind - understand the goal of every page before you design it. - Use AI tools to rapidly prototype layout variations and visual concepts before committing to full execution. - Generate imagery, illustrations, icons, and textures using AI image tools - refined and adapted to brand standards. - Campaign Materials - This is a high-volume production role. You are responsible for every visual asset that goes out the door. - Design paid ad creatives across Google Display, LinkedIn, and any other active channels - multiple sizes and variants per campaign. - Create all organic social media visuals — posts, stories, carousel formats, cover images. - Design landing page visuals for each campaign and deliver them for HubSpot build. - Produce event and webinar promotional materials — banners, slide decks, digital signage. - Use AI to generate multiple creative directions quickly, enabling faster stakeholder sign-off and faster time to launch. - Apply AI image editing tools to adapt and extend existing assets rather than rebuilding from scratch. - Newsletters & Email Design - Design and produce all marketing email templates - newsletters, nurture sequences, product updates, event invites. - Build reusable email modules in HubSpot that the team can assemble without needing a designer for every send. - Ensure email layouts are mobile-optimised and render correctly across major clients. - Use AI tools to generate personalised visual variants for segmented email campaigns. - Brand Consistency & Design System - Maintain and evolve the xtm.ai visual identity across all touchpoints - web, email, social, ads, events. - Build and maintain a Figma design system — components, tokens, and guidelines - that the wider team can reference. - Create templates and reusable assets so that simple production tasks can be handled by non-designers in a pinch. - Use AI tools to generate brand-consistent variations at scale — localised assets A/B test variants, seasonal adaptations. Qualifications - 3–5 years of hands-on design experience with a strong digital portfolio covering web, email, social, and campaign assets - not just brand or print. - Proficiency in Canva and Figma - components, auto-layout, and design systems. - Hands-on fluency with AI design and image generation tools — you use them daily and can demonstrate the output. - Experience designing and producing HTML email templates, ideally within HubSpot or a comparable ESP. - Understanding of web design constraints: responsive layouts, asset formats, and file optimisation for CMS. - Ability to manage a high volume of concurrent briefs and deliver on time without sacrificing quality. - Basic HTML/CSS is a plus — enough to communicate clearly with the HubSpot specialist. Nice to Have - Experience using AI tools to produce motion graphics, animated assets, or short explainer videos for campaigns and social. Core Competencies - Creative judgment - you know when AI output is good enough and when it needs your hand. - Speed without sloppiness - you produce quickly but never ship something that undermines the brand. - Systems thinking - you build templates and components, not one-off assets. - Curiosity - you are genuinely excited about where AI design tooling is heading, not anxious about it. - Collaboration - you work closely with copywriters, strategists, and developers without ego. Benefits - Professional development, with access to international opportunities and career advancement programs. - Continuous learning, powered by top-tier tools, training resources, and industry expertise. - Benefits may vary by location — your Talent Partner will provide full details during the hiring process. Company Description At XTM, we design experiences that reflect and include the full spectrum of people we serve — and that begins with our own team. We're dedicated to building a workplace where inclusion isn’t just a value, but a daily practice. Here, you’ll find the support and encouragement to grow, succeed, and truly belong — no matter your background. Explore our Diversity & Inclusion page to see how we’re shaping a more inclusive future at XTM. The Application Journey When you apply, our Talent Acquisition team will carefully review your application. If your experience aligns with the role, we’ll be in touch to guide you through the next steps. ⚠️ Recruitment Alert: Please be aware of fraudulent recruitment activity. Only engage with XTM emails ending in @xtm-intl.com, xtm.ai and xtm.cloud OR transifex.com. We’re also committed to accessibility and inclusive hiring. If you need accommodations at any stage of the process, please indicate this in your application or speak directly with the Talent Partner.

• Drive the go-to-market strategy through crafting compelling messaging and storytelling • Execute campaigns with a customer-first mentality • Position us as industry leaders with targeted buyers and influencers • Utilise the talent within cross-functional teams and synthesise ideas that arise • Define use cases, product messaging and positioning, value propositions, and customer profiles • Become a subject matter expert in Translation Management software • Develop and execute comprehensive go-to-market strategies for new SaaS products • Conduct market research to stay informed about industry trends and customer needs • Plan and execute digital marketing campaigns • Develop tools and training to support the full sales cycle • Lead the creation of marketing collateral • Represent XTM at speaking engagements and customer conferences • Craft compelling product messaging and positioning • Engage with all levels of the Organisation to understand pain points and opportunities • Collaborate with design and content teams to ensure consistency in branding and messaging • Provide sales teams with the tools and resources they need to effectively communicate the value proposition

XTM Group is dedicated to delivering cutting-edge solutions in the field of translation management. Our mission is to help enterprises reach global markets more efficiently by creating, delivering, and supporting an industry-leading platform to automate and manage all aspects of the localization process. Our culture emphasizes teamwork, collaboration, and a passion for language technology to better serve customers and employees. We are dedicated to creating a solution-oriented and inclusive environment where everyone feels valued and can contribute their best. Our core values guide their actions and are the foundation of our company culture, driving us to achieve the vision of being the leading Translation Management System for enterprises. As a Senior Customer Success Consultant, you will be a trusted advisor and strategic partner to our key customers. This means being responsible for developing and maintaining strong and long-lasting relationships with a portfolio of key customers, ensuring their satisfaction and retention. You will collaborate with cross-functional teams to identify and execute strategies to grow revenue and meet strategic business objectives. The role requires a deep understanding of both the customer’s business needs and the capabilities of the products or services offered.  You will play a pivotal role in providing strategic guidance to key customers ensuring the optimal utilization of our products/services to meet their business objectives. Responsiblities Scope of tasks Client Relationship Management: - Build and maintain strong, trusted relationships with key customers - Develop a deep understanding of your customers' business needs, objectives, and challenges - Proactively communicate with customers to assess satisfaction and address concerns Strategic Planning: - Develop and implement strategic account plans aligned with customers’ business objectives - Identify growth opportunities within existing accounts and propose solutions - Work closely with customers to understand their future needs and align offerings accordingly Internal Collaboration: - Coordinate improvement workstreams with cross-functional teams, including sales, marketing, and product development, to meet and exceed customer expectations - Provide feedback to internal teams based on customer insights to continuously improve products and services Sales and Revenue Generation: - Meet and exceed sales targets within assigned accounts - Upsell additional products or services to existing customers - Identify new business opportunities within existing accounts Contract Negotiation: - Negotiate and renew contracts with customers, ensuring terms are favorable for both parties - Draft and review proposals, agreements, and other contractual documents Problem Resolution & Continuous Improvement: - Address and resolve customer issues in a timely and satisfactory manner - Collaborate with cross-functional teams to troubleshoot and resolve customer concerns - Continuously assess and improve customer success processes and workflows Market and Industry Knowledge: - Stay informed about industry trends, market conditions, and competitor activities - Use market knowledge to identify opportunities and threats for the company - Continuously learn and build expertise across XTM group products, services and assigned customers

XTM Group is dedicated to delivering cutting-edge solutions in the field of translation management. Our mission is to help enterprises reach global markets more efficiently by creating, delivering, and supporting an industry-leading platform to automate and manage all aspects of the localization process. Our culture emphasizes teamwork, collaboration, and a passion for language technology to better serve customers and employees. We are dedicated to creating a solution-oriented and inclusive environment where everyone feels valued and can contribute their best. Our core values guide their actions and are the foundation of our company culture, driving us to achieve the vision of being the leading Translation Management System for enterprises. As a Senior Customer Success Consultant, you will be a trusted advisor and strategic partner to our key customers. This means being responsible for developing and maintaining strong and long-lasting relationships with a portfolio of key customers, ensuring their satisfaction and retention. You will collaborate with cross-functional teams to identify and execute strategies to grow revenue and meet strategic business objectives. The role requires a deep understanding of both the customer’s business needs and the capabilities of the products or services offered.  You will play a pivotal role in providing strategic guidance to key customers ensuring the optimal utilization of our products/services to meet their business objectives. Responsiblities Scope of tasks Client Relationship Management: - Build and maintain strong, trusted relationships with key customers - Develop a deep understanding of your customers' business needs, objectives, and challenges - Proactively communicate with customers to assess satisfaction and address concerns Strategic Planning: - Develop and implement strategic account plans aligned with customers’ business objectives - Identify growth opportunities within existing accounts and propose solutions - Work closely with customers to understand their future needs and align offerings accordingly Internal Collaboration: - Coordinate improvement workstreams with cross-functional teams, including sales, marketing, and product development, to meet and exceed customer expectations - Provide feedback to internal teams based on customer insights to continuously improve products and services Sales and Revenue Generation: - Meet and exceed sales targets within assigned accounts - Upsell additional products or services to existing customers - Identify new business opportunities within existing accounts Contract Negotiation: - Negotiate and renew contracts with customers, ensuring terms are favorable for both parties - Draft and review proposals, agreements, and other contractual documents Problem Resolution & Continuous Improvement: - Address and resolve customer issues in a timely and satisfactory manner - Collaborate with cross-functional teams to troubleshoot and resolve customer concerns - Continuously assess and improve customer success processes and workflows Market and Industry Knowledge: - Stay informed about industry trends, market conditions, and competitor activities - Use market knowledge to identify opportunities and threats for the company - Continuously learn and build expertise across XTM group products, services and assigned customers

XTM Group is dedicated to delivering cutting-edge solutions in the field of translation management. Our mission is to help enterprises reach global markets more efficiently by creating, delivering, and supporting an industry-leading platform to automate and manage all aspects of the localization process. Our culture emphasizes teamwork, collaboration, and a passion for language technology to better serve customers and employees. We are dedicated to creating a solution-oriented and inclusive environment where everyone feels valued and can contribute their best. Our core values guide their actions and are the foundation of our company culture, driving us to achieve the vision of being the leading Translation Management System for enterprises. As a Senior Customer Success Consultant, you will be a trusted advisor and strategic partner to our key customers. This means being responsible for developing and maintaining strong and long-lasting relationships with a portfolio of key customers, ensuring their satisfaction and retention. You will collaborate with cross-functional teams to identify and execute strategies to grow revenue and meet strategic business objectives. The role requires a deep understanding of both the customer’s business needs and the capabilities of the products or services offered.  You will play a pivotal role in providing strategic guidance to key customers ensuring the optimal utilization of our products/services to meet their business objectives. Responsiblities Scope of tasks Client Relationship Management: - Build and maintain strong, trusted relationships with key customers - Develop a deep understanding of your customers' business needs, objectives, and challenges - Proactively communicate with customers to assess satisfaction and address concerns Strategic Planning: - Develop and implement strategic account plans aligned with customers’ business objectives - Identify growth opportunities within existing accounts and propose solutions - Work closely with customers to understand their future needs and align offerings accordingly Internal Collaboration: - Coordinate improvement workstreams with cross-functional teams, including sales, marketing, and product development, to meet and exceed customer expectations - Provide feedback to internal teams based on customer insights to continuously improve products and services Sales and Revenue Generation: - Meet and exceed sales targets within assigned accounts - Upsell additional products or services to existing customers - Identify new business opportunities within existing accounts Contract Negotiation: - Negotiate and renew contracts with customers, ensuring terms are favorable for both parties - Draft and review proposals, agreements, and other contractual documents Problem Resolution & Continuous Improvement: - Address and resolve customer issues in a timely and satisfactory manner - Collaborate with cross-functional teams to troubleshoot and resolve customer concerns - Continuously assess and improve customer success processes and workflows Market and Industry Knowledge: - Stay informed about industry trends, market conditions, and competitor activities - Use market knowledge to identify opportunities and threats for the company - Continuously learn and build expertise across XTM group products, services and assigned customers