Overview Smartling is an AI-native translation platform that's redefining how the world's biggest brands go global — ranked #3 on Fast Company's Most Innovative Companies list. We're growing rapidly at scale and are backed by Battery Ventures, a global technology-focused investment firm. While most companies are still figuring out how to use AI, we've spent years building it into the core of our platform — and we're just getting started. We're looking for a Localization Project Manager based in the US Central or Mountain time zones to join our Managed Services team. In this role, you'll own the end-to-end localization lifecycle for a portfolio of enterprise clients, serving as both their operational point of contact and a key contributor to how our team delivers value. This is a role for someone who brings real localization experience, thrives in a fast-paced, remote-first environment, and is energized by the challenge of balancing operational precision with strong client relationships. You Will - Serve as the operational point of contact for assigned clients, building trusted relationships and managing expectations around timelines and scope - liaising with internal teams to address quality and other cross-functional needs - Design and optimize localization workflows within Smartling's platform and client-preferred project management and content management tools, overseeing the end-to-end job lifecycle and tailoring configurations to each client's unique requirements - Solve problems both independently and collaboratively, bringing a solutions-first mindset to client challenges and internal roadblocks - Drive continuous process improvements - documenting best practices, identifying automation opportunities, and championing changes that increase efficiency across the team You Have - 2+ years of experience in localization or translation project management, ideally within a managed services or agency environment - Solid understanding of localization file formats, content types, and CAT/TMS tooling - Strong client management skills: comfortable leading calls, navigating difficult conversations, and representing the team externally - Proficiency with project management and reporting tools (e.g., Jira, Asana, Google Sheets, Looker, or equivalent) - Experience coordinating with cross-functional teams across engineering, QA, and vendor management - Excellent organizational and time management skills, with sharp attention to detail and the ability to manage competing priorities across time zones - Strong written and verbal communication skills - A home office setup conducive for working remotely, and the ability to work effectively as a remote team member* Preferred but not required - Hands-on experience with Smartling or a comparable TMS platform - Experience in a SaaS or platform-based localization environment - Fluency or working proficiency in a second language - Interest in language, technology, or global content strategy You Are - Adaptable. Quick to learn new tools and comfortable in a fast-paced, remote-first environment - Problem Solver. Manages competing priorities and turns ambiguous client needs into clear, executable plans - Detail-oriented. Keeps the behind-the-scenes work organized, accurate, and on track - Customer Focus. Proactive with clients’ needs and communicates with clarity across teams and time zones - Accountable. Delivers organized, accurate work consistently — from behind-the-scenes coordination to client-facing communication You Will Enjoy - Freedom 🏡 - we are remote first - Growth - an opportunity to learn and advance your career - Wealth 💰 - we offer a competitive salary and 401(k) + company match - Wellness - health insurance; free medical plan for you and your family - Balance - flexible PTO + 11 holidays; generous parental leave - Culture 🤝- an energetic, value-driven, and fun culture and team spirit - Bonus - employee referral program and Apple equipment We are considering candidates based in the Mountain and Central time zones only at this time. Smartling is proud to be an equal-opportunity employer. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, skills, and experiences. We use E-verify platform for the work authorization verifications. *To work from home, you must have a strong internet connection, a quiet space, and a professional (distraction and clutter-free) background. The US national total pay range for this role is $60,000-$70,000. Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise, and may vary from the amounts listed.

• Supporting the implementation of technologies; • Training and guiding clients in the use of our technology services; • Configuring and optimizing surveys, dashboards, and automated workflows; • Conducting tests to ensure the quality and performance of all deliverables.

Role Description Do you enjoy bringing structure, clarity, and efficiency to complex communications initiatives? As a Communications Project Manager, you’ll lead the planning and coordination of employee communications programs and supporting processes across the organization. - Partner closely with HR, Internal Communications, Legal, business leaders, and external agencies to ensure communications are delivered on time, aligned with business objectives, and executed with accuracy and compliance. - This role is key to improving workflows, tools, and systems that enhance the experience for employees, managers, and HR teams. Qualifications - 5–7+ years of experience in project management, internal communications, operations, or related roles. - Experience supporting employee communications, HR programs, or compliance-driven initiatives preferred. - Strong project management and organizational skills with the ability to manage multiple concurrent initiatives. - Experience working in large, matrixed organizations with cross-functional stakeholders. - Excellent written and verbal communication skills, with the ability to simplify complex information for employee audiences. - Strong attention to detail with a focus on accuracy, consistency, and compliance. - Experience with Microsoft Office, Jira, or similar collaboration and project management tools. - Familiarity with HR systems or workflow/process optimization is a plus. - Proven ability to influence and build relationships across all levels of the organization. - Collaborative, proactive, and solutions-oriented mindset. - Bachelor’s degree in Communications, Business Administration, Human Resources, or related field preferred. - Ability to work Central Time and travel up to 50%; relocation to Bentonville, AR is possible. Requirements - Lead end-to-end delivery of employee communications initiatives and supporting processes, including workflow optimization and tool enhancements. - Define and manage project scope, timelines, milestones, and deliverables in partnership with stakeholders. - Serve as the primary point of contact for cross-functional teams, managing timelines, inputs, approvals, and scope changes. - Coordinate across HR, Internal Communications, Legal, and external partners (including Liquid Agency) to ensure alignment and seamless execution. - Track project progress, identify risks and dependencies, and implement solutions to keep initiatives on schedule. - Manage and document change requests, ensuring updates are evaluated and aligned with stakeholder expectations. - Ensure all communications and processes meet regulatory requirements and internal compliance standards. - Maintain documentation of workflows, communication standards, and approval processes to ensure consistency and operational efficiency. - Identify opportunities to improve tools, systems, and workflows to enhance scalability and effectiveness. - Provide insights and recommendations to improve processes and overall project execution. Benefits - You’ll play a key role in delivering high-impact employee communications that support organizational clarity, compliance, and engagement. - This is an opportunity to work at the intersection of strategy and execution—driving operational excellence while improving how communications are delivered at scale. - You’ll collaborate with cross-functional teams and leadership, helping create more seamless and effective experiences for employees and managers.

• Support the Project Manager in implementing project plans, including scope, schedule, staffing, and budgets • Monitor project progress, analyze performance, and proactively address risks or delays • Coordinate land and ROW activities including easements, rights of entry, surface agreements, and related documentation • Maintain organized project files and ensure compliance with Atwell quality standards • Assist in managing project financials, including budgets, invoicing, and tracking performance • Serve as a key point of coordination between internal teams, subconsultants, and clients • Help assemble and support project teams, ensuring alignment and productivity • Communicate project updates clearly to stakeholders and leadership • Contribute to a collaborative team environment and mentor junior staff as you grow in the role • Support proposal efforts, presentations, and client follow-ups • Help identify opportunities for continued or expanded work within existing client relationships • Build and maintain strong relationships with clients and industry partners • Continue building technical expertise across land, engineering, and project delivery disciplines • Participate in professional organizations, training, and industry events to expand your network and knowledge