Smartling

Overview Smartling is an AI-native translation platform that’s redefining how the world’s biggest brands go global — ranked #3 on Fast Company’s Most Innovative Companies list. We’re growing rapidly at scale and are backed by Battery Ventures, a global technology-focused investment firm. While most companies are still figuring out how to use AI, we’ve spent years building it into the core of our platform — and we’re just getting started. As a Commercial Customer Success Associate, you’ll own a book of 90+ commercial accounts, using automation and data-driven health signals to deliver a scaled, many-to-one engagement model. You’ll be the first point of contact for customer questions and feedback — executing targeted plays to protect renewal revenue and identifying accounts that need escalation before issues become risks. This role sits at the intersection of customer empathy and operational rigor, making it a great fit for someone who thrives on turning data into action. You Will - Own a portfolio of 90+ commercial accounts through a scaled engagement model — leveraging automation tools and lifecycle playbooks to ensure every customer receives timely, relevant outreach. - Monitor account health signals (product usage, adoption trends, NPS, engagement data) and execute targeted plays to proactively address risk, drive adoption, and protect renewal revenue. - Serve as the first line of contact for inbound questions and feedback from commercial accounts, resolving issues quickly or routing them to the right internal team. - Drive the end-to-end renewal process for your book of business — tracking upcoming renewals, preparing value summaries, and managing renewal conversations to close. - Identify and escalate growth-ready accounts to the Account Management team and flag at-risk accounts to Customer Success leadership with a clear summary of the issue and recommended next steps. - Partner with CS Ops and tooling (e.g., AI or equivalent) to refine automation sequences, health scoring logic, and outreach cadences that improve outcomes across the commercial segment. You Have - 1–2 years of experience in a customer-facing role — Customer Success, Account Management, Support, or Sales — ideally in a B2B SaaS environment. - Comfort managing a high-volume book of business using automation and playbooks rather than purely white-glove, one-to-one engagement. - Familiarity with customer health scoring concepts. - Comfort with AI platforms (e.g., Claude) and curiosity around driving automation for scaled customer outcomes. - Strong written communication skills — you can craft a clear, concise customer email and tailor your tone based on account context. - Demonstrated ability to stay organized and prioritize across a large account base, balancing proactive outreach with inbound responsiveness. - Experience with CRM systems (Salesforce preferred) and comfort working across multiple tools simultaneously. Preferred but not required - Experience in localization, translation technology, or the language services industry. - Exposure to renewal management or ownership of a commercial renewal cycle. - Familiarity with scaled CS methodologies such as digital-led or tech-touch engagement models. - Familiarity with CS platforms such as Gainsight, Totango, ChurnZero, or similar tools. You Are - Accountable. You own your book of business and don’t wait to be told when an account needs attention — you monitor signals and act before problems compound. - Analytical. You’re comfortable reading health dashboards and usage data to decide where to focus your energy, not just relying on gut instinct. - Customer-Focused. You treat every commercial account — regardless of size — as a relationship worth protecting, and it shows in how you communicate. - Organized. Managing 90+ accounts without dropping the ball requires strong systems, and you’ve built habits that keep you on top of renewals, escalations, and follow-ups. - Collaborative. You work closely with Account Management, Support, and CS Ops — knowing when to loop someone in and how to hand off context clearly. You Will Enjoy - Freedom 🏡- we are remote first - Growth - an opportunity to learn and advance your career - Wealth 💰 - we offer a competitive salary and 401(k) + company match - Wellness - health insurance; free medical plan for you and your family - Balance - flexible PTO + 11 holidays; generous parental leave - Culture 🤝- an energetic, value-driven, and fun culture and team spirit - Bonus - employee referral program and Apple equipment *To work from home, you must have a strong internet connection, a quiet space, and a professional (distraction and clutter-free) background. We are considering candidates based in the Pacific or Mountain time zones at this time. Smartling is proud to be an equal-opportunity employer. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, skills, and experiences. We use E-verify platform for the work authorization verifications. The US national base pay range for this role is $65,000 - $75,000, not including a variable incentive component. Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise, and may vary from the amounts listed.

Overview Smartling is an AI-native translation platform that's redefining how the world's biggest brands go global — ranked #3 on Fast Company's Most Innovative Companies list. We're growing rapidly at scale and are backed by Battery Ventures, a global technology-focused investment firm. While most companies are still figuring out how to use AI, we've spent years building it into the core of our platform — and we're just getting started. We're looking for a Localization Project Manager based in the US Central or Mountain time zones to join our Managed Services team. In this role, you'll own the end-to-end localization lifecycle for a portfolio of enterprise clients, serving as both their operational point of contact and a key contributor to how our team delivers value. This is a role for someone who brings real localization experience, thrives in a fast-paced, remote-first environment, and is energized by the challenge of balancing operational precision with strong client relationships. You Will - Serve as the operational point of contact for assigned clients, building trusted relationships and managing expectations around timelines and scope - liaising with internal teams to address quality and other cross-functional needs - Design and optimize localization workflows within Smartling's platform and client-preferred project management and content management tools, overseeing the end-to-end job lifecycle and tailoring configurations to each client's unique requirements - Solve problems both independently and collaboratively, bringing a solutions-first mindset to client challenges and internal roadblocks - Drive continuous process improvements - documenting best practices, identifying automation opportunities, and championing changes that increase efficiency across the team You Have - 2+ years of experience in localization or translation project management, ideally within a managed services or agency environment - Solid understanding of localization file formats, content types, and CAT/TMS tooling - Strong client management skills: comfortable leading calls, navigating difficult conversations, and representing the team externally - Proficiency with project management and reporting tools (e.g., Jira, Asana, Google Sheets, Looker, or equivalent) - Experience coordinating with cross-functional teams across engineering, QA, and vendor management - Excellent organizational and time management skills, with sharp attention to detail and the ability to manage competing priorities across time zones - Strong written and verbal communication skills - A home office setup conducive for working remotely, and the ability to work effectively as a remote team member* Preferred but not required - Hands-on experience with Smartling or a comparable TMS platform - Experience in a SaaS or platform-based localization environment - Fluency or working proficiency in a second language - Interest in language, technology, or global content strategy You Are - Adaptable. Quick to learn new tools and comfortable in a fast-paced, remote-first environment - Problem Solver. Manages competing priorities and turns ambiguous client needs into clear, executable plans - Detail-oriented. Keeps the behind-the-scenes work organized, accurate, and on track - Customer Focus. Proactive with clients’ needs and communicates with clarity across teams and time zones - Accountable. Delivers organized, accurate work consistently — from behind-the-scenes coordination to client-facing communication You Will Enjoy - Freedom 🏡 - we are remote first - Growth - an opportunity to learn and advance your career - Wealth 💰 - we offer a competitive salary and 401(k) + company match - Wellness - health insurance; free medical plan for you and your family - Balance - flexible PTO + 11 holidays; generous parental leave - Culture 🤝- an energetic, value-driven, and fun culture and team spirit - Bonus - employee referral program and Apple equipment We are considering candidates based in the Mountain and Central time zones only at this time. Smartling is proud to be an equal-opportunity employer. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, skills, and experiences. We use E-verify platform for the work authorization verifications. *To work from home, you must have a strong internet connection, a quiet space, and a professional (distraction and clutter-free) background. The US national total pay range for this role is $60,000-$70,000. Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise, and may vary from the amounts listed.

Overview Smartling is an AI-native translation platform that's redefining how the world's biggest brands go global — ranked #3 on Fast Company's Most Innovative Companies list. We're growing rapidly at scale and are backed by Battery Ventures, a global technology-focused investment firm. While most companies are still figuring out how to use AI, we've spent years building it into the core of our platform — and we're just getting started. We're looking for a Localization Project Manager based in Ireland or the UK to join our Managed Services team. In this role, you'll own the end-to-end localization lifecycle for a portfolio of enterprise clients, serving as both their operational point of contact and a key contributor to how our team delivers value. This is a role for someone who brings real localization experience, thrives in a fast-paced, remote-first environment, and is energized by the challenge of balancing operational precision with strong client relationships. You Will - Serve as the operational point of contact for assigned clients, building trusted relationships and managing expectations around timelines and scope - liaising with internal teams to address quality and other cross-functional needs - Design and optimize localization workflows within Smartling's platform and client-preferred project management and content management tools, overseeing the end-to-end job lifecycle and tailoring configurations to each client's unique requirements - Solve problems both independently and collaboratively, bringing a solutions-first mindset to client challenges and internal roadblocks - Drive continuous process improvements - documenting best practices, identifying automation opportunities, and championing changes that increase efficiency across the team You Have - 2+ years of experience in localization or translation project management, ideally within a managed services or agency environment - Solid understanding of localization file formats, content types, and CAT/TMS tooling - Strong client management skills: comfortable leading calls, navigating difficult conversations, and representing the team externally - Proficiency with project management and reporting tools (e.g., Jira, Asana, Google Sheets, Looker, or equivalent) - Experience coordinating with cross-functional teams across engineering, QA, and vendor management - Excellent organizational and time management skills, with sharp attention to detail and the ability to manage competing priorities across time zones - Strong written and verbal communication skills - A home office setup conducive for working remotely, and the ability to work effectively as a remote team member* Preferred but not required - Hands-on experience with Smartling or a comparable TMS platform - Experience in a SaaS or platform-based localization environment - Fluency or working proficiency in a second language - Interest in language, technology, or global content strategy You Are - Adaptable. Quick to learn new tools and comfortable in a fast-paced, remote-first environment - Problem Solver. Manages competing priorities and turns ambiguous client needs into clear, executable plans - Detail-oriented. Keeps the behind-the-scenes work organized, accurate, and on track - Customer Focus. Proactive with clients’ needs and communicates with clarity across teams and time zones - Accountable. Delivers organized, accurate work consistently — from behind-the-scenes coordination to client-facing communication You Will Enjoy - Freedom 🏡 - we are remote-first - Growth - an opportunity to learn and advance your career - Wealth 💰 - we offer a competitive salary & pension matching - Wellness - company-sponsored Health plan & paid sick leave - Balance - flexible PTO + 10 bank holidays - Culture 🤝 - an energetic, value-driven, and fun culture and team spirit - Bonus - employee referral programs and Apple equipment Smartling is proud to be an equal opportunity employer. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, skills, and experiences. To all recruitment agencies: Smartling does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias or Smartling employees. Smartling is not responsible for any fees related to unsolicited resumes. *To work from home, you must have a strong internet connection, a quiet space, and a professional (distraction and clutter-free) background.

Overview Smartling is an AI-native translation platform that's redefining how the world's biggest brands go global — ranked #3 on Fast Company's Most Innovative Companies list. We're growing rapidly at scale and are backed by Battery Ventures, a global technology-focused investment firm. While most companies are still figuring out how to use AI, we've spent years building it into the core of our platform — and we're just getting started. Smartling is seeking a Swedish-speaking Business Development Representative for a remote, work-from-home position based in Ireland. Smartling’s Business Development team is a group of highly motivated sales professionals whose focus is to source and engage with high-potential prospects. As the first point of contact with potential customers, you will qualify active buying interest and be a critical part of the bridge between marketing and sales to ensure new customer acquisition is consistent, high-quality, and frictionless. What’s in it for you - Become a business representative via regular and structured coaching and training - Be a part of an ambitious and highly motivated team - You will learn vital prospecting skills and be a champion in discovery calls with prospects - Develop your core foundation and launch your career as a SaaS sales professional - Work in a fast-paced technology company - Sales performance incentives for fun (SPIFFs!) You Will - Work alongside marketing and sales to source and engage with high-potential prospects and companies - Develop and execute outreach strategies via email, Zoom and social channels - Generate curiosity with potential customers by clearly articulating Smartling’s value proposition - Act as a consultative partner for potential customers; fielding questions and handling objections - Once prospects have been qualified and a fit has been identified, execute a hand-off to Account Executives - Diligently record and manage prospect and company information in Salesforce.com - Become a Smartling expert, maintaining an in-depth knowledge of the product, competitive positioning and industry trends - Be a Smartling ambassador at industry events and conferences You Have - Proficiency in Swedish - Interest in sales as a career - Track record of top performance in a competitive environment - A natural passion and curiosity for fast-paced technology - Clear communicator with a deep sense of empathy - A self-starter who loves problem-solving and teamwork - Excellent written communication skills - Bachelor’s degree or equivalent work experience - 1 year customer-facing experience - A home office setup conducive for working remotely, and the ability to work effectively as a remote team member* Preferred but not required - Working knowledge of sales and marketing tools, e.g. Salesforce.com, LinkedIn, Outreach - Prior experience within a fast-paced technology company You Are - Results-focused. Motivated, hard-working and ready to level up to your career goals - Curious: You’re a “forever learner” with an insatiable desire to gain new skills and knowledge - Enthusiastic. A fun and energetic co-worker - Customer-focused. Passionate for client success at all times - Detail-oriented. Have excellent time management and organisational skills - A team-player. Who gets excited by a fast-paced, high-energy environment You Will Enjoy - Freedom 🏡- we are remote-first - Growth - an opportunity to learn and advance your career - Wealth 💰 - we offer a competitive salary - Wellness - company-sponsored Health insurance plan & pension plan with company matching - Balance - flexible PTO + 10 bank holidays! Generous parental leave - Culture 🤝- an energetic, value-driven, and fun culture and team spirit - Bonus - employee referral programs and Apple equipment Smartling is proud to be an equal opportunity employer. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, skills, and experiences. *To work from home, you must have a strong internet connection, a quiet space, and a professional (distraction and clutter-free) background. To all recruitment agencies: Smartling does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias or Smartling employees. Smartling is not responsible for any fees related to unsolicited resumes.

Overview Smartling is an AI-native translation platform that's redefining how the world's biggest brands go global — ranked #3 on Fast Company's Most Innovative Companies list. We're growing rapidly at scale and are backed by Battery Ventures, a global technology-focused investment firm. While most companies are still figuring out how to use AI, we've spent years building it into the core of our platform — and we're just getting started. Smartling is seeking a Project Manager for a remote, work-from-home position based in Ireland. We are looking for a true go-getter to provide outstanding support to our Language Services customers. In return, we offer competitive compensation, exceptional benefits, a clear career path, and the unique opportunity to be a part of a high-growth company that is changing the world. As a Project Manager, you will be primarily responsible for delivery of translations on the Smartling platform. This means playing the link between our linguist community and customers to coordinate, monitor and fulfill service requests that meet both our customer’s expectations and Smartling’s key goals. In addition, you will consult with customers on approaches to best meet their localization needs, assist in onboarding new customers, and help address customer service requests. You Will - Oversee and deliver translation requests on a daily basis, ensuring that Smartling meets its expected service levels and key goals - Accurately diagnose service issues, effectively present solutions to customers, and execute on those solutions at a high level. - Quickly respond to customer requests and inquiries. - Work with freelance translators so that projects are routinely delivered on time and with high quality. - Foster positive relationships with key customer stakeholders. - Collaborate with sales, customer success, and product teams to deliver high quality services to customers You Have - 3+ years of localization experience in a Project Manager role - Experience working directly with customers and help them solve problems - Ability to multitask, prioritize and deliver in a high-paced environment and under tight timelines. - Ability to be entrepreneurial, persistent and positive in the face of tough challenges. - Exceptional attention to detail. - High level of self-motivation to constantly do things better, and to set the bar higher for yourself and others around you. - Excellent written and oral communication skills. - High degree of comfort with/ ability to quickly pick up cloud-based software. - Bachelor’s degree required. - A home office setup conducive for working remotely, and the ability to work effectively as a remote team member* Preferred but not required - Knowledge of SaaS Dashboards - Fluency in a second language You are - Adaptable. Accept and embrace changes as situations or objectives evolve - Task Management Hero. Demonstrate the ability to work within timelines for successful completion of assigned tasks or projects - Results Focus. Exhibit commitment to goals and consistently delivers results - Enthusiastic. Maintains optimism through ups and downs; bounces back undaunted - Customer Focus. Builds positive and fruitful customer relationships by giving customers’ needs priority and responding quickly to customer concerns - Accountable. Maintains consistency in all aspects of their job You Will Enjoy - Freedom 🏡- we are remote-first - Growth - an opportunity to learn and advance your career - Wealth 💰 - we offer a competitive salary & pension matching - Wellness - company-sponsored Health plan & paid sick leave - Balance - flexible PTO + 10 bank holidays - Culture 🤝- an energetic, value-driven, and fun culture and team spirit - Bonus - employee referral programs and Apple equipment Smartling is proud to be an equal opportunity employer. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, skills, and experiences. To all recruitment agencies: Smartling does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias or Smartling employees. Smartling is not responsible for any fees related to unsolicited resumes. *To work from home, you must have a strong internet connection, a quiet space, and a professional (distraction and clutter-free) background.

Overview Smartling is currently looking for an Account Executive with great energy, leadership, and initiative to join their growing Sales team. You will have the opportunity to make a high impact in growing Smartling by generating new business for our Global Fluency Platform. We are seeking a results-driven individual who has SaaS experience selling to high-level executives across State and Local entities in the US. Smartling was founded 16 years ago to make localization and translation seamless. Today, Smartling is profitable and backed by Battery Ventures, a global technology-focused investment firm, supporting company growth and expanding our market share and leadership position. We are the only cloud-based, AI-enabled translation platform that combines a Neural Machine Translation Hub and professional language services empowering teams to collaborate in real-time to create experiences customers love. You Will - Manage the complex sales process from lead generation and discovery to contract negation and close with multiple C-Level stakeholders - Deliver against all revenue targets and all key performance metrics - Build and maintain a strong sales pipeline to ensure over-achievement through a combination of cold calling, email campaigns and market sector knowledge/intelligence - Engage with prospects to position Smartling solutions through strategic, consultative and value-based selling - Demonstrate ownership of all aspects of territory management - Collaborate with cross-functional teams to maximize customer success and revenue generation - Represent Smartling at industry events, networking and when presenting our solutions - Update Salesforce daily with accurate customer and pipeline data - Accurately forecast and deliver revenue to deadlines You Have - 3+ years of experience in SaaS B2B Sales - Demonstrated track record and success, selling SaaS solutions and services at the executive level to state & local entities - Track record of overachieving against quota ( $1M+ of ARR) - A background of success in closing net new business at an enterprise level - Previous Consultative Sales Methodology training desired - Strong problem-solving skills and the ability to succeed in a fast-paced environment - Compelling communication, presentation, and relationship-building skills - Vertical market expertise in either E-commerce, Travel and Hospitality or Technology sectors - Experience within either Marketing, Content Management, or BPM Industry sectors - Experience with the Salesforce platform - Bachelor’s degree or equivalent - A home office setup conducive to working remotely, and the ability to work effectively as a remote team member* Additional Requirements The above statements are intended to describe the general nature of work being performed by the employees assigned to this classification. They are not intended to be construed as an exhaustive list of all the responsibilities, duties, and skills required of employees so classified. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their manager. Associates may also be required to work in excess of normal working hours as workloads and seasonal activities are encountered. You Are - Results-focused. Center on professional and personal growth - Enthusiastic. A fun and energetic co-worker - Strategic. Translates high-level strategies into practical implementation strategies - A Leader. Proactive and will use excellent judgment when dealing with issues - Customer-focused. Passionate for client success at all times - Detail-oriented. Supremely well organized with attention to detail You Will Enjoy - Freedom 🏡 - we are remote first - Growth - an opportunity to learn and advance your career - Wealth 💰 - we offer competitive salary and 401(k) + company match - Wellness - health insurance; free medical plan for you and your family - Balance - flexible PTO + 11 holidays; generous parental leave - Culture 🤝- an energetic, value-driven, and fun culture and team spirit - Bonus - employee referral program and Apple equipment Smartling is proud to be an equal-opportunity employer. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, skills, and experiences. We use E-verify platform for the work authorization verifications. The US national base pay range for this role is $80,000 - $120,000, excluding the variable incentive component. Final offer amounts are determined by multiple factors, including geographic location, as well as candidate experience and expertise, and may vary from the amounts listed. To all recruitment agencies: Smartling does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias or Smartling employees. Smartling is not responsible for any fees related to unsolicited resumes. *To work from home, you must have a strong internet connection, quiet space, and a professional (distraction and clutter-free) background.

Overview Smartling is currently looking for an Enterprise Account Executive with great energy, leadership, and initiative to join our growing Sales team in a remote position, based in France. You will have the opportunity to make a high impact in growing Smartling by generating new business for our Global Fluency Platform. We are seeking a results-driven individual who has SaaS experience selling to high-level executives across various business functions. Smartling was founded 16 years ago to make localization and translation seamless. Today, Smartling is profitable and backed by Battery Ventures, a global technology-focused investment firm, supporting company growth and expanding our market share and leadership position. We are the only cloud-based, AI-enabled translation platform that combines a Neural Machine Translation Hub and professional language services empowering teams to collaborate in real-time to create experiences customers love. You Will - Manage the complex sales process from lead generation and discovery to contract negotiation and close with multiple C-Level stakeholders - Deliver against all revenue targets and all key performance metrics - Build and maintain a strong sales pipeline to ensure over-achievement through a combination of cold calling, email campaigns and market sector knowledge/intelligence - Engage with prospects to position Smartling solutions through strategic, consultative and value-based selling - Demonstrate ownership of all aspects of territory management - Collaborate with cross-functional teams to maximize customer success and revenue generation - Represent Smartling at industry events, networking and when presenting our solutions - Update Salesforce daily with accurate customer and pipeline data - Accurately forecast and deliver revenue to deadlines You Have - Full proficiency in French - 5+ years of experience in SaaS B2B Sales - Demonstrated track record and success, selling SaaS solutions and services at the executive level to enterprise-sized businesses - Track record of overachieving against quota ( $1M+ of ARR) - A background of success in closing net new business at an enterprise level - Previous Consultative Sales Methodology training desired - Strong problem-solving skills and the ability to succeed in a fast-paced environment - Compelling communication, presentation, and relationship-building skills - Vertical market expertise in either E-commerce, Travel and Hospitality or Technology sectors - Experience within either Marketing, Content Management, or BPM Industry sectors - Experience with the Salesforce platform - Bachelor’s degree or equivalent - A home office setup conducive to working remotely, and the ability to work effectively as a remote team member* Additional Requirements The above statements are intended to describe the general nature of work being performed by the employees assigned to this classification. They are not intended to be construed as an exhaustive list of all the responsibilities, duties, and skills required of employees so classified. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their manager. Associates may also be required to work in excess of normal working hours as workloads and seasonal activities are encountered. You Are - Results-focused. Center on professional and personal growth - Enthusiastic. A fun and energetic co-worker - Strategic. Translates high-level strategies into practical implementation strategies - A Leader. Proactive and will use excellent judgment when dealing with issues - Customer-focused. Passionate for client success at all times - Detail-oriented. Supremely well organized with attention to detail You Will Enjoy - Freedom 🏡- we are remote-first - Growth - an opportunity to learn and advance your career - Wealth 💰 - we offer a competitive salary - Wellness - local benefits - Balance - flexible PTO + local bank holidays - Culture 🤝- an energetic, value-driven, and fun culture and team spirit - Bonus - employee referral programs and Apple equipment Smartling is proud to be an equal-opportunity employer. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, skills, and experiences. *To work from home, you must have a strong internet connection, a quiet space, and a professional (distraction and clutter-free) background. #LI-TO1

Hi there, We're always looking for smart, talented individuals with whom we can build relationships! If you’re interested in joining Smartling team but don't see an opportunity that you'd like to apply to, please send us your resume. We will reach out if we find a match!

Overview Smartling was founded 16 years ago to make localization and translation seamless. Today, Smartling is profitable and backed by Battery Ventures, a global technology-focused investment firm, supporting company growth and expanding our market share and leadership position. We are the only cloud-based, AI-enabled translation platform that combines a Neural Machine Translation Hub and professional language services, empowering teams to collaborate in real-time to create experiences customers love. Smartling is looking for a creative and passionate Junior Research Enablement Engineer based remotely in the United States to work on internal tools to support the efforts of our LanguageAI research team. You will be working on a multi-disciplinary team to produce and support highly-scalable services that deliver the best-in-class experiences for team members. You will also have the opportunity to learn and grow from the various disciplines by taking on data and machine learning tasks that deliver high-impact results for the company. You will be joining an existing team researching, developing, and maintaining machine learning functionality in Smartling's translation management application that allows our clients and professional translators to manage the localization process for their websites and documents in an agile fashion. This includes classical machine learning methodologies and NLP technologies through LLM-based technologies. Our Engineering Processes & Beliefs: - TDD - Test Driven Development - Continuous Deployment - multiple times daily - SOA - Service Oriented Architecture and APIs - Full test automation - we have no QA team - DevOps is not a team, it is a culture You Will - Architect, design, implement and maintain applications, notebooks, frameworks, scripts, and infrastructure components - Work with data to perform, implement, and deploy various machine learning oriented services, frameworks, and scripts - Conduct architecture and code reviews - Design and implement testing strategies to maximize product quality - Help conduct research with other members of the team You Have - Fluency in Python - Experience with Java or Kotlin - Fundamental or better understanding of probability and statistics - Know your way around a relational database - Familiarity with asynchronous patterns and messaging technologies - Familiarity with Design Patterns and making scalable stable systems - Understanding of distributed computing principles and algorithms - Strong communication and documentation skills - BS+ degree in computer science or equivalent experience - A home office setup conducive for working remotely, and the ability to work effectively as a remote team member* Preferred but not required - Experience with Data Science tasks - Experience with Rust and other languages - Experience with NoSQL databases and large data sets - Experience with NLP techniques - Experience with LLM fine-tuning and prompt engineering - Multilingual You Are - Enthusiastic. An Opportunity to learn and advance your career - Value-Driven. An energetic, driven, and team-oriented individual who enjoys a fun and exciting culture - Detail-oriented. Supremely well organized with attention to detail - A Team Player. Ability to work effectively and cross-functionally within all levels of management, both internally and externally You Will Enjoy - Freedom 🏡 - we are remote first - Growth - an opportunity to learn and advance your career - Wealth 💰 - we offer a competitive salary and 401(k) + company match - Wellness - health insurance; free medical plan for you and your family - Balance - flexible PTO + 11 holidays; generous parental leave - Culture 🤝- an energetic, value-driven, and fun culture and team spirit - Bonus - employee referral program and Apple equipment Smartling is proud to be an equal-opportunity employer. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, skills, and experiences. We use E-verify platform for the work authorization verifications. *To work from home, you must have a strong internet connection, a quiet space, and a professional (distraction and clutter-free) background. The US national pay range for this role is $75,000-$85,000. Final offer amounts are determined by multiple factors, including geographic location and candidate experience and expertise, and may vary from the amounts listed.

Overview Smartling was founded 16 years ago to make localization and translation seamless. Today, Smartling is profitable and backed by Battery Ventures, a global technology-focused investment firm, supporting company growth and expanding our market share and leadership position. We are the only cloud-based, AI-enabled translation platform that combines a Neural Machine Translation Hub and professional language services, empowering teams to collaborate in real-time to create experiences customers love. Smartling is looking for a creative and passionate Team Lead/Senior Java Engineer based remotely in the United States to lead development efforts and support highly-scalable services that deliver best-in-class experiences for our clients. You will be working on a multi-disciplinary team, leading technical architecture decisions, and mentoring engineers while building robust, enterprise-grade systems. You will have the opportunity to work across the full technology stack and deliver high-impact results for the company. You will be joining an existing team developing and maintaining Smartling's translation management application that allows our clients and professional translators to manage the localization process for their websites and documents in an agile fashion. Our Engineering Processes & Beliefs: - TDD - Test Driven Development - Continuous Deployment - multiple times daily - SOA - Service Oriented Architecture and APIs - Full test automation - we have no QA team - DevOps is not a team; it is a culture You Will - Lead and mentor a team of engineers, providing technical guidance and fostering professional growth - Architect, design, implement and maintain enterprise-grade applications, frameworks, and infrastructure components - Make critical technical decisions and drive architecture strategy across multiple services - Conduct architecture and code reviews, ensuring adherence to best practices and coding standards - Design and implement testing strategies to maximize product quality - Collaborate with peers across teams to align on technical approaches and solutions - Engage directly with clients for complex technical setups and urgent issue resolution - Drive continuous improvement in development processes, tools, and team productivity You Have - Fluency in Java or Kotlin - Proven experience designing and implementing scalable system architectures - Expert knowledge of relational databases, including query optimization and schema design - Experience leading and mentoring a team of engineers - Strong ability to communicate effectively with peers across different teams and disciplines - Comfort engaging with clients to discuss complex technical setups and resolve urgent issues - Deep understanding of asynchronous patterns and messaging technologies - Mastery of Design Patterns and proven track record of building scalable, stable systems - Strong grasp of distributed computing principles and algorithms - Excellent communication and documentation skills - BS+ degree in computer science or equivalent experience - A home office setup conducive for working remotely, and the ability to work effectively as a remote team member* Preferred but not required - Experience with NoSQL databases and large data sets - Contributions to open source projects - Experience with cloud platforms (AWS, GCP, Azure) - Experience with containerization and orchestration (Docker, Kubernetes) You Are - Enthusiastic. An Opportunity to learn and advance your career - Value-Driven. An energetic, driven, and team-oriented individual who enjoys a fun and exciting culture - Detail-oriented. Supremely well organized with attention to detail - A Team Player. Ability to work effectively and cross-functionally within all levels of management, both internally and externally You Will Enjoy - Freedom 🏡 - we are remote first - Growth - an opportunity to learn and advance your career - Wealth 💰 - we offer a competitive salary and 401(k) + company match - Wellness - health insurance; free medical plan for you and your family - Balance - flexible PTO + 11 holidays; generous parental leave - Culture 🤝- an energetic, value-driven, and fun culture and team spirit - Bonus - employee referral program and Apple equipment Smartling is proud to be an equal-opportunity employer. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, skills, and experiences. We use E-verify platform for the work authorization verifications. *To work from home, you must have a strong internet connection, a quiet space, and a professional (distraction and clutter-free) background. The US national pay range for this role is $180,000-$200,000. Final offer amounts are determined by multiple factors, including geographic location and candidate experience and expertise, and may vary from the amounts listed.