Role Description The Supply Strategy & Operations Manager is a critical leadership role at the intersection of strategy and execution. You will own our entire supply-side ecosystem: - Building and managing relationships with national, regional, and local delivery service providers (DSPs). - Defining the strategy for how we grow and optimize our supply network. - Driving the operational rigor needed to hit best-in-class delivery performance metrics. What You'll Own - Supply Strategy - Define and execute a multi-tier DSP network strategy across national, regional, and local providers to ensure coverage, redundancy, and cost efficiency. - Identify white-space markets and capacity gaps; lead the sourcing and onboarding of new DSP partners. - Build frameworks for DSP tiering, preferred partner programs, and volume allocation based on performance and strategic fit. - Partner with leadership on pricing, margin, and supply economics to inform long-range business planning. - DSP Relationship Management - Serve as the primary point of contact for key DSP partners, building trusted, long-term relationships with owner-operators and national account teams. - Negotiate contracts, SLAs, and commercial terms with carrier partners. - Lead regular business reviews with strategic DSPs, driving accountability against performance targets and surfacing mutual growth opportunities. - Supply Operations & Performance - Own core supply KPIs end-to-end, including successful delivery rate, on-time delivery (OTD), cancellations, refund rates, and DSP support ticket resolution. - Establish and maintain DSP scorecards; drive structured performance improvement plans (PIPs) for underperforming partners. - Lead cross-functional initiatives with Product, Engineering, Merchant Success, and Support to resolve systemic supply issues. - Build and maintain operational playbooks for DSP onboarding, incident management, and capacity surge response. - Analyze delivery data to identify root causes of failure, surface insights, and implement operational improvements at scale. Qualifications - 5+ years of experience in technology, logistics, supply chain, carrier management, or last-mile operations. - Proven track record managing external partners or vendor relationships in a performance-driven environment. - Strong analytical skills — comfortable building models, interpreting data, and translating findings into decisions. - Exceptional communicator with the ability to negotiate, influence, and build trust with external operators and internal stakeholders alike. - Experience with DSP networks, gig delivery platforms, or courier operations is a strong plus. - Startup or scale-up experience; you thrive in ambiguous environments and can build structure where little exists. - Bias toward action — you don't wait for perfect information to move forward. - SQL or data visualization skills (Tableau, etc.). - Experience structuring and negotiating carrier contracts or MSAs. Benefits - Competitive Salary, Stock Options, and Performance-based Bonuses - Fully Remote - Comprehensive Medical, Vision and Dental Insurance Company Description At Burq, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

• Collaborate with the VP, Quality Operations to develop and standardize enterprise metrics in clinical excellence, quality, and patient safety in alignment with all policies and procedures, as well as local, state, federal, and CDC guidelines • Collaborate with the VP, Quality Operations and other Directors, Quality Operations to develop standardized quality operations workflows, playbooks, tools, and other quality operations resources, as well as to implement standardized and scalable approaches to collecting data, analyzing data, and generating data visualizations and reports • Partner with Analytics and Performance Excellence Teams to analyze and review operational performance for continuous process improvements, increased efficiency, and participant satisfaction • Monitor and analyze data including quality improvement (QI) plan metrics, HPMS entries, company and market initiatives, and corrective action plans (CAPs) to identify trends and areas for process improvement • Act as a QI subject matter expert on program and company initiatives as needed, such as collaborating with the Compliance team on initiatives to monitor and improve compliance issues, CAPs, and the Fraud, Waste, and Abuse program • Collaborate with the Quality Operations team and Compliance Officer to ensure PACE program complaints are appropriately investigated, responded to, and documented, as well as support PACE program procedures to process grievances and complaints in accordance with applicable state and federal regulations, policies and procedures, and compliance standards • Ensure complete and timely submission of all information required by regulatory agencies including but not limited to HPMS quality reporting, CMS Quarterly calls, enrollment denials, and audit requirements

Role Description UnityPoint Health is seeking an IT Operations Analyst Senior to join our team! This role is responsible for supporting the general IT Operations of the department, with a focus on resource and financial management. This role works closely with IT leadership and the Finance department to ensure accurate financial reporting, effective budgeting, and optimal resource allocation. The Analyst provides operational support, assists with annual operating and capital budgeting processes, and serves as a key resource for financial and resourcing questions across the IT organization. Hours: Monday-Friday 8am-5pm Location: Remote - must reside within the UnityPoint Health footprint of Iowa, Illinois or Wisconsin Responsibilities - Strategy: - Support the Sr. Director and IT leadership in implementing operational strategies that drive efficiency and financial stewardship. - Contribute data-driven insights to inform IT operations and resource planning. - Operational Excellence: - Assist with general IT Operations tasks, ensuring smooth day-to-day functioning of the department. - Maintain accurate records of operational activities, resource utilization, and financial transactions. - Provide analysis and recommendations to support continuous improvement in IT operations. - Resource & Financial Management: - Support the financial reporting process, ensuring timely and accurate delivery of financial data to IT leadership and Finance. - Assist in the preparation and management of annual operating and capital budgets for IT. - Track and report on resource allocation, utilization, and capacity across IT teams. - Collaborate with IT leadership to address resourcing and financial questions, providing data and insights as needed. - Work closely with the Finance department to ensure alignment on budgeting, forecasting, and financial controls. - Assist in cost analysis and identify opportunities for financial optimization. - Process & Document Management: - Maintain documentation related to budgeting, financial reporting, and resource management processes. - Assist in creating and updating process documentation, templates, and tools to standardize IT operations practices. - Ensure documentation of financial and resource management actions are accurate and current. - Relationship Support: - Provide coordination and support for IT leadership and Finance department meetings related to operations, budgeting, and resource management. - Assist in tracking and following up on action items related to financial and operational initiatives. - Support contract changes and renewals as they relate to operational and financial management. Qualifications - Bachelor’s degree required; equivalent education and work experience will be accepted only if previous experience applies to specific systems. - At least five years of experience in IT operations, financial analysis, or resource management is desirable. - Foundational knowledge of IT Service Management (ITSM), outsourcing, or vendor governance practices. Requirements - Strong analytical skills and attention to detail. - Proficiency with financial reporting tools, dashboards, and visualization platforms (e.g., Excel, Power BI). - Experience with budgeting, forecasting, and financial controls. - Strong communication and collaboration abilities, especially with IT leadership and Finance teams. - Ability to work independently and as part of a team. - Strong organizational and documentation skills. Benefits - Expect paid time off, parental leave, 401K matching and an employee recognition program. - Dental and health insurance, paid holidays, short and long-term disability and more. - Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. - Commitment to champion a culture of belonging where everyone feels valued and respected. - Support and development opportunities as a vital part of delivering an exceptional employment experience.

• Responsible for running the day-to-day service activities for the Data Center Services Center Of Excellence. • Ensuring that we consistently exceed customer expectations. • Full accountability for the day-to-day execution within the Data Center Service segment as well as a central role in the development of our surge team. • Improves service availability, quality, and customer experience across all field service operations. • Develops, implements, and reviews field service strategy aligned with global business objectives. • Ensures strong customer focus, urgency, and care in all service interactions to drive retention. • Drives continuous improvement, first‑time‑right execution, and KPI‑based performance management. • Identifies on‑site opportunities to enhance customer operations. • Leads a culture of operational excellence, risk management, and effective end‑to‑end service delivery. • Manages resource planning, workload balancing, and compliance with all HSE standards and ABB Way requirements. • Oversees Surge Team operations, including onboarding, training, compliance, and validation of timesheets, expenses, and supplier invoices. • Provides leadership, coaching, and development for Field Service Engineers/Technicians to ensure high‑quality execution. • Collaborates across ABB teams to assign personnel, resolve technical issues, support project execution, and drive continuous improvement.