• Responsible for running the day-to-day service activities for the Data Center Services Center Of Excellence. • Ensuring that we consistently exceed customer expectations. • Full accountability for the day-to-day execution within the Data Center Service segment as well as a central role in the development of our surge team. • Improves service availability, quality, and customer experience across all field service operations. • Develops, implements, and reviews field service strategy aligned with global business objectives. • Ensures strong customer focus, urgency, and care in all service interactions to drive retention. • Drives continuous improvement, first‑time‑right execution, and KPI‑based performance management. • Identifies on‑site opportunities to enhance customer operations. • Leads a culture of operational excellence, risk management, and effective end‑to‑end service delivery. • Manages resource planning, workload balancing, and compliance with all HSE standards and ABB Way requirements. • Oversees Surge Team operations, including onboarding, training, compliance, and validation of timesheets, expenses, and supplier invoices. • Provides leadership, coaching, and development for Field Service Engineers/Technicians to ensure high‑quality execution. • Collaborates across ABB teams to assign personnel, resolve technical issues, support project execution, and drive continuous improvement.

Role Description Under the guidance of licensed special education staff, assist students with severe special education needs by helping individuals or small groups of students with curriculum, implementing programming, generalizing learned skills, and implementing behavior strategies. Assist licensed special education staff by preparing materials, monitoring students, and recording student achievement and progress. Provide technical physical care for students. Maintain a clean and hygienic work environment where appropriate. When working in an online/remote environment, provide support to students by assisting them with access to remote learning, re-teaching curriculum, implementing programming, setting up executive functioning strategies, generalizing learned skills, and completing assignments. Assignments include: - Autism - Behavior Development (BD) - Early Childhood Education - Homebound (FAPE) Program - Integrated Learning Center (ILC) - Serious Emotional Disability (SED) - Transition Programming Qualifications - High School Equivalency (HSE) diploma - Criminal background check and fingerprinting required - Mandatory biennial Crisis Prevention Intervention training provided by the District for staff working in an Autism, Behaviorally Disordered, or ILC assignment - Medication administration training provided by the District as needed - Basic knowledge of typical office equipment such as telephones, copiers, fax machines, email, etc. - Basic knowledge of Microsoft Office - Intermediate verbal and written communication skills - Intermediate interpersonal relations skills - Intermediate organizational skills - Ability to work alone and with others - Ability to appropriately modify curriculum - Ability to implement behavior modification techniques - Ability to diffuse and manage volatile and stressful situations - Ability to maintain confidentiality in all aspects of the job - Ability to work one-on-one and in small groups with students - If working in the DHH Program, ability to understand the impacts of hearing loss on learning and social interaction - If working in the Homebound program, ability to set appropriate boundaries and build appropriate relationships while working in the home setting with families and other student healthcare providers - If working in the Homebound program, the ability to have appropriate communication and boundaries with families while working in their homes with students Requirements - No professional work experience required - Title I assignments must meet one of the following requirements: - Completed at least two years of study at an institution of higher education; or - Obtained an associate’s or higher degree; or - Met a rigorous standard of quality, and can demonstrate through a formal state or local academic assessment, knowledge of and the ability to assist in instructing, as appropriate: - Reading/language arts, writing, and mathematics; or - Reading readiness, writing readiness, and mathematics readiness Essential Duties and Responsibilities The subsequent duties outline the fundamental operations of the position and exemplify the nature of the tasks carried out. They do not encompass a comprehensive inventory of the obligations and responsibilities fulfilled in this role. The approximation of frequencies and time allocation percentages are flexible and subject to the requirements of the organization. - Assist students with classroom activities, including adapting the curriculum to individual student needs. Assist with curriculum delivery to both individuals and small groups to ensure generalization of skills. (Daily, 35%) - Implement student accommodations, supports, modifications, procedures, and programming outlined in the student's Individual Education Plan (IEP). Maintain records of student progress and behavior in conjunction with licensed staff, which may include special reports, providing feedback, and reporting observations to the Individualized Education Program (IEP) team. (Daily, 30%) - Assist special education licensed staff in preparing materials, administering tests, attendance, etc. Assist with paperwork and documentation as needed. Assist with other classroom events, such as fire drills, as necessary. (Daily, 5%) - Perform other duties as assigned or requested. (Daily, 5%) Reporting Relationships This job has no direct supervisory responsibilities. Physical Requirements and Working Conditions The physical demands, mental functions, cognitive capacities, and work environment factors required to perform a position’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Work location is subject to change to meet the requirements of the organization - Medium work strength level (lifting or carrying 50 pounds) - Primarily works indoors - Typically a moderate noise level - Prolonged standing and walking - Frequent bending, reaching, and climbing - Frequent lifting, pulling, and/or pushing - Squatting - Overhead work - Eye/hand coordination (e.g., typing, ten key) - Visual concentration Desired Qualifications - Experience working in the public sector, specifically public education - Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds - Racially conscious and culturally competent with the skill, will, capacity, and knowledge to commit to a culture of continuous improvement - Associate’s degree - Work with special needs children in a paid program or licensed special education teaching experience - Experience working with students with autism, behavior challenges, medically fragile conditions, hearing or vision loss, or intellectual disabilities - CPR and First Aid certification

Role Description We are seeking a detail-oriented and highly communicative Billing Operations Specialist to support our growing Billing department. This role is responsible for generating invoices, managing customer accounts, and conducting high-volume outbound communication via phone and SMS to resolve billing matters. The ideal candidate is comfortable working in a fast-paced environment, enjoys speaking with customers, and has strong organizational and analytical skills. - Generate and send accurate, timely invoices to customers - Manage high-volume outbound calls to collect payments and resolve billing inquiries - Communicate with customers via SMS and phone to follow up on outstanding balances - Investigate and resolve billing discrepancies, disputes, and account issues - Maintain detailed and accurate records of customer interactions and account status - Utilize Google Sheets / Excel to track billing activity, payments, and account performance - Collaborate cross-functionally with Operations, Claims, and Support teams as needed - Identify trends in billing issues and escalate systemic problems Qualifications - Experience in auto, mobility, rideshare, or fleet-related industries - Familiarity with CRM or billing platforms (e.g., Textline, Aircall, Stripe, etc.) - Experience working with customers in collections or past-due account environments - 1–3+ years of experience in billing, collections, AR, or a similar role - Experience in high-volume outbound calling environments - Strong written and verbal communication skills (phone + SMS) - Proficiency in Google Sheets or Excel (comfortable with formulas, filtering, tracking data) - Highly detail-oriented with strong organizational skills - Ability to manage multiple tasks and prioritize effectively - Comfortable handling difficult conversations and negotiating payment resolutions Requirements - Excellent verbal and written communication skills in English, Spanish is a plus - Strong customer-focused approach with empathy and professionalism - Ability to manage multiple cases, follow-ups, and priorities simultaneously - Strong organizational and documentation skills with attention to detail - Ability to negotiate payment arrangements and handle sensitive conversations professionally - Problem-solving skills with the ability to think proactively and propose solutions beyond standard procedures - Comfortable working independently within a team-oriented environment - Ability to track tasks, deadlines, and follow-ups without direct supervision - Proficiency with email, CRM systems, ticketing tools, spreadsheets, and messaging platforms Work Environment A typical work environment includes desktop computing work using typical desktop computing equipment (laptop, keyboard, mouse, monitors, desk, chair) in an office environment and/or remote workspace environment. Physical Demands - Ability to sit and use typical desktop computing workspace equipment - e.g. mouse, keyboard, monitor, phone - for extended periods of time. - Manual dexterity to operate a typical desktop computing workstation. - Ability to communicate both verbally and in writing, using virtual meeting and communication tools such as email, Google Meet, and Slack. - Reasonable accommodations will be made for qualified individuals with disabilities. Salary $6 - $8 per hour; depending on experience. Equal Employment Opportunity Whip is proud to be an equal-opportunity employer. Whip is committed to providing equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, sex (including gender, gender identity, gender expression, pregnancy, childbirth, breastfeeding status, or related medical conditions), age, sexual orientation, national origin, ancestry, marital status, military or veteran status, genetic information, disability (including physical or mental disability, medical condition, or medical leave), or any other characteristic protected by federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Consistent with our commitment to equal employment opportunity, Whip will make reasonable accommodations for qualified individuals with disabilities. If you require an accommodation to perform the essential functions of your job due to a disability, please contact People Operations at recruiting@drivewhip.com to request an accommodation. This EEO statement reaffirms our commitment to providing a workplace free from discrimination and harassment, in accordance with all applicable laws. We encourage all qualified candidates to apply for employment opportunities at Whip. Compliance with Laws Whip employees are expected to comply with all federal, state, and local laws.

• Own our change readiness strategy end-to-end: The intake system, the unified change calendar, and the frameworks that determine what gets prioritized and when. • Drive our enablement approach across a range of delivery methods, from recurring micro-learning and structured briefing content for frontline leaders to large-scale special projects. • Function as an internal consultancy for our support leaders and operators. • Partner closely with release readiness and workflow optimization teams. • Define and track the metrics that matter: Time-to-ready, agent confidence, and learner satisfaction.