Burq

• Own the next generation of AI products at Burq. • Build products grounded in real operational complexity. • Push the team’s AI product capabilities forward. • Lead and grow the product organization.

• Define and execute a multi-tier DSP network strategy across national, regional, and local providers to ensure coverage, redundancy, and cost efficiency. • Identify white-space markets and capacity gaps; lead the sourcing and onboarding of new DSP partners. • Build frameworks for DSP tiering, preferred partner programs, and volume allocation based on performance and strategic fit. • Partner with leadership on pricing, margin, and supply economics to inform long-range business planning. • Serve as the primary point of contact for key DSP partners, building trusted, long-term relationships with owner-operators and national account teams. • Negotiate contracts, SLAs, and commercial terms with carrier partners. • Lead regular business reviews with strategic DSPs, driving accountability against performance targets and surfacing mutual growth opportunities. • Own core supply KPIs end-to-end, including successful delivery rate, on-time delivery (OTD), cancellations, refund rates, and DSP support ticket resolution. • Establish and maintain DSP scorecards; drive structured performance improvement plans (PIPs) for underperforming partners. • Lead cross-functional initiatives with Product, Engineering, Merchant Success, and Support to resolve systemic supply issues. • Build and maintain operational playbooks for DSP onboarding, incident management, and capacity surge response. • Analyze delivery data to identify root causes of failure, surface insights, and implement operational improvements at scale.