Role Description We are seeking a detail-oriented and highly communicative Billing Operations Specialist to support our growing Billing department. This role is responsible for generating invoices, managing customer accounts, and conducting high-volume outbound communication via phone and SMS to resolve billing matters. The ideal candidate is comfortable working in a fast-paced environment, enjoys speaking with customers, and has strong organizational and analytical skills. - Generate and send accurate, timely invoices to customers - Manage high-volume outbound calls to collect payments and resolve billing inquiries - Communicate with customers via SMS and phone to follow up on outstanding balances - Investigate and resolve billing discrepancies, disputes, and account issues - Maintain detailed and accurate records of customer interactions and account status - Utilize Google Sheets / Excel to track billing activity, payments, and account performance - Collaborate cross-functionally with Operations, Claims, and Support teams as needed - Identify trends in billing issues and escalate systemic problems Qualifications - Experience in auto, mobility, rideshare, or fleet-related industries - Familiarity with CRM or billing platforms (e.g., Textline, Aircall, Stripe, etc.) - Experience working with customers in collections or past-due account environments - 1–3+ years of experience in billing, collections, AR, or a similar role - Experience in high-volume outbound calling environments - Strong written and verbal communication skills (phone + SMS) - Proficiency in Google Sheets or Excel (comfortable with formulas, filtering, tracking data) - Highly detail-oriented with strong organizational skills - Ability to manage multiple tasks and prioritize effectively - Comfortable handling difficult conversations and negotiating payment resolutions Requirements - Excellent verbal and written communication skills in English, Spanish is a plus - Strong customer-focused approach with empathy and professionalism - Ability to manage multiple cases, follow-ups, and priorities simultaneously - Strong organizational and documentation skills with attention to detail - Ability to negotiate payment arrangements and handle sensitive conversations professionally - Problem-solving skills with the ability to think proactively and propose solutions beyond standard procedures - Comfortable working independently within a team-oriented environment - Ability to track tasks, deadlines, and follow-ups without direct supervision - Proficiency with email, CRM systems, ticketing tools, spreadsheets, and messaging platforms Work Environment A typical work environment includes desktop computing work using typical desktop computing equipment (laptop, keyboard, mouse, monitors, desk, chair) in an office environment and/or remote workspace environment. Physical Demands - Ability to sit and use typical desktop computing workspace equipment - e.g. mouse, keyboard, monitor, phone - for extended periods of time. - Manual dexterity to operate a typical desktop computing workstation. - Ability to communicate both verbally and in writing, using virtual meeting and communication tools such as email, Google Meet, and Slack. - Reasonable accommodations will be made for qualified individuals with disabilities. Salary $6 - $8 per hour; depending on experience. Equal Employment Opportunity Whip is proud to be an equal-opportunity employer. Whip is committed to providing equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, sex (including gender, gender identity, gender expression, pregnancy, childbirth, breastfeeding status, or related medical conditions), age, sexual orientation, national origin, ancestry, marital status, military or veteran status, genetic information, disability (including physical or mental disability, medical condition, or medical leave), or any other characteristic protected by federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Consistent with our commitment to equal employment opportunity, Whip will make reasonable accommodations for qualified individuals with disabilities. If you require an accommodation to perform the essential functions of your job due to a disability, please contact People Operations at recruiting@drivewhip.com to request an accommodation. This EEO statement reaffirms our commitment to providing a workplace free from discrimination and harassment, in accordance with all applicable laws. We encourage all qualified candidates to apply for employment opportunities at Whip. Compliance with Laws Whip employees are expected to comply with all federal, state, and local laws.

• Own our change readiness strategy end-to-end: The intake system, the unified change calendar, and the frameworks that determine what gets prioritized and when. • Drive our enablement approach across a range of delivery methods, from recurring micro-learning and structured briefing content for frontline leaders to large-scale special projects. • Function as an internal consultancy for our support leaders and operators. • Partner closely with release readiness and workflow optimization teams. • Define and track the metrics that matter: Time-to-ready, agent confidence, and learner satisfaction.

• The Sales Operations Business Partner will be responsible for supporting WeTravel’s Sales Team and, as needed, other functional areas (Marketing, Finance, Product, etc.). • This role will be assigned one or multiple Sales Leaders to partner with, and will provide governance, process management, and enablement to manage teams by partnering with Sales Leadership. • This is an individual contributor role that is mission critical to the success of our sales organization, and must always be focused on our customer, the Sales Leader, and Account Executive. • Work within an established cadence to create a relationship, understand the needs of managed team(s), share and analyze standard and custom reports, and be the go-to person to help create a frictionless selling environment. • Comfortable operating within a standard sales tech stack, and use our systems to manage against our standard operating cadence. • Including the use of all standard reports and dashboards to ensure data, pipeline, and forecast hygiene. • Work with Sales Leaders to drive pipeline development/management and reliable forecasts. • Ensures team(s) adherence to defined sales methodology. • Gathers and analyzes information from various business systems including HubSpot and Tableau to produce actionable ad hoc reporting. • Provides advice, guidance, and consolidation of materials for business reviews, account planning and forecasting. • Responsible for Data integrity and quality (Accounts, Contacts, Opportunities, Leads). Must collaborate with data governance team and ensure that sales is doing their part to maintain data accuracy of information in HubSpot.com. • Work closely with Sales Enablement to provide supplemental onboarding of new/existing sales staff and drive all reps and leaders through all training certification programs and escalating when certifications are not achieved. • Responsible for validation of all transactions and managing the process of correction and escalation as needed. • Manage lead flow through HubSpot, and provide guidance on lead follow-up by defined SLA’s and KPI’s. • Work cross-functionally and be a team representative, up to and including lead on projects as needed. • Translate data into action by delivering executive-level insights on coverage, productivity, win rates, pricing trends, and capacity planning.

• Establishes and drives a strategic operating rhythm across Customer Lifecycle Marketing to ensure initiatives remain aligned with business priorities and objectives • Helps to align cross functional teams around shared goals and outcomes • Works with leadership to define strategic roadmaps that clearly define end state, key results, as well as key milestones • Delivers transparent, timely updates to leadership and stakeholders on progress toward strategic goals, including risks, blockers, and areas requiring decision or escalation • Creates operational rigor and accountability by improving organizational processes, governance, and visibility across lifecycle marketing initiatives • Serves as a strategic partner to leadership by organizing priorities, clarifying tradeoffs, and helping guide execution against long-term objectives