• Undertake on-site commissioning of legacy and retrofit equipment • Conduct general maintenance and troubleshooting • Prepare site visit reports and maintain timesheets • Start up and maintain Zeeco's combustion products and systems • Identify opportunities for aftermarket spares and site service support • Supervise on-site turnaround/outages contracts • Deliver training to end-user personnel

• Daily travel to locations in and around the Little Rock, AR area • Troubleshoots, services, installs (deploys) and repairs Trace, X-Ray, CT X-Ray and Cargo Inspection equipment at customer sites • Maintains field service log and filing system to properly initiate, organize and maintain all field service and job files until work is completed • Conducts follow up calls with the customer to ensure satisfaction of work • Installs, repairs and maintains equipment in the field; provides customer training as required • Documents all inspections, maintenance, repair work and submits paperwork in a timely basis • Reviews all logs for open issues and prepares formal reports to customers as necessary • Ensures that tools and test equipment are properly maintained and calibrated • Seeks to provide technical support to customers and other service professionals

• Supports on call work and requires travel • Troubleshoots, services, installs and repairs Trace, X-Ray, CT X-Ray and Cargo Inspection equipment at customer sites • Maintains field service log and filing system to properly initiate, organize and maintain all field service and job files until work is completed • Conducts follow up calls with the customer to ensure satisfaction of work • Responsible for meeting daily service repair needs and driving customer satisfaction • Installs, repairs and maintains equipment in the field; provides customer training as required • Completes all scheduled maintenance within required deadlines • Maintains currency on all technical certifications

• Install, maintain, and service ZEISS 3D Tomography Inspection & Metrology and Mask Shop Solutions systems • Perform preventive maintenance, troubleshoot issues, and execute complex repairs • Serve as the primary on-site contact for the customer in Japan, ensuring high-quality service delivery • Coordinate service activities and communicate equipment status with customers and global ZEISS teams • Manage spare parts inventory, including ordering and returns • Document all service activities, reports, and quality updates in a timely manner • Support installation and service needs by collaborating with experts in Germany and the U.S. • Contribute to continuous improvement by identifying solutions and enhancing service processes • Develop and deliver training to local teams in Japan • Act as a key liaison across Japan, Germany, and U.S. teams