• Daily travel to locations in and around the Little Rock, AR area • Troubleshoots, services, installs (deploys) and repairs Trace, X-Ray, CT X-Ray and Cargo Inspection equipment at customer sites • Maintains field service log and filing system to properly initiate, organize and maintain all field service and job files until work is completed • Conducts follow up calls with the customer to ensure satisfaction of work • Installs, repairs and maintains equipment in the field; provides customer training as required • Documents all inspections, maintenance, repair work and submits paperwork in a timely basis • Reviews all logs for open issues and prepares formal reports to customers as necessary • Ensures that tools and test equipment are properly maintained and calibrated • Seeks to provide technical support to customers and other service professionals

• Supports on call work and requires travel • Troubleshoots, services, installs and repairs Trace, X-Ray, CT X-Ray and Cargo Inspection equipment at customer sites • Maintains field service log and filing system to properly initiate, organize and maintain all field service and job files until work is completed • Conducts follow up calls with the customer to ensure satisfaction of work • Responsible for meeting daily service repair needs and driving customer satisfaction • Installs, repairs and maintains equipment in the field; provides customer training as required • Completes all scheduled maintenance within required deadlines • Maintains currency on all technical certifications

• Install, maintain, and service ZEISS 3D Tomography Inspection & Metrology and Mask Shop Solutions systems • Perform preventive maintenance, troubleshoot issues, and execute complex repairs • Serve as the primary on-site contact for the customer in Japan, ensuring high-quality service delivery • Coordinate service activities and communicate equipment status with customers and global ZEISS teams • Manage spare parts inventory, including ordering and returns • Document all service activities, reports, and quality updates in a timely manner • Support installation and service needs by collaborating with experts in Germany and the U.S. • Contribute to continuous improvement by identifying solutions and enhancing service processes • Develop and deliver training to local teams in Japan • Act as a key liaison across Japan, Germany, and U.S. teams

• Perform basic field repairs, including hardware and glass replacements, operational adjustments, and product inspections. • Conduct on-site evaluations to assess product performance and identify repair needs. • Follow all safety protocols, including proper handling of glass, working at heights, and use of PPE; maintain and inspect safety equipment and first aid kits. • Operate company vehicles safely, adhering to local laws, and perform routine maintenance to ensure reliability. • Manage tools and supplies inventory to maintain proper stock and organization. • Communicate effectively with customers to explain repair issues and solutions, ensuring excellent customer service and satisfaction. • Travel within assigned territory daily; overnight travel may be required depending on territory.