• Install, maintain, and service ZEISS 3D Tomography Inspection & Metrology and Mask Shop Solutions systems • Perform preventive maintenance, troubleshoot issues, and execute complex repairs • Serve as the primary on-site contact for the customer in Japan, ensuring high-quality service delivery • Coordinate service activities and communicate equipment status with customers and global ZEISS teams • Manage spare parts inventory, including ordering and returns • Document all service activities, reports, and quality updates in a timely manner • Support installation and service needs by collaborating with experts in Germany and the U.S. • Contribute to continuous improvement by identifying solutions and enhancing service processes • Develop and deliver training to local teams in Japan • Act as a key liaison across Japan, Germany, and U.S. teams

• Perform basic field repairs, including hardware and glass replacements, operational adjustments, and product inspections. • Conduct on-site evaluations to assess product performance and identify repair needs. • Follow all safety protocols, including proper handling of glass, working at heights, and use of PPE; maintain and inspect safety equipment and first aid kits. • Operate company vehicles safely, adhering to local laws, and perform routine maintenance to ensure reliability. • Manage tools and supplies inventory to maintain proper stock and organization. • Communicate effectively with customers to explain repair issues and solutions, ensuring excellent customer service and satisfaction. • Travel within assigned territory daily; overnight travel may be required depending on territory.

• Du vil i din gulplade servicebil køre til vores kunder, hovedsageligt i Midtjylland. • Din arbejdsdag vil normalt starte og slutte på din hjemmeadresse. • Du vil udføre forebyggende vedligehold på vores proces samt lab. instrumenter. • Du vil udføre dokumentation i form af servicerapporter, lukning af opgaver, samt bestilling af reservedele på vores CRM-værktøj ServiceMax via iPad samt PC. • Du vil være i kontakt med kollegaer fra salgsteamet, hvor du kommer med anbefalinger til servicekontrakter, instrumentering og nye projekter.

• Maintain all models specific to a modality in the assigned area • Perform total system level troubleshooting on complex multi-symptom problems • Communicate clearly with end-users and department managers on equipment status; maintain customer satisfaction • Responsible for Warranty and Preventative Maintenance Service contract cost control • Assist in Account Sales visits, help train others where necessary, and identify Sales opportunities and communicate them to the account team • Complete all administration tasks on time (e.g., ensure timely completion of Field Updates and Service inspections documentation for assigned accounts). • Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GEHC Service Quality Policy Statement