• Perform basic field repairs, including hardware and glass replacements, operational adjustments, and product inspections. • Conduct on-site evaluations to assess product performance and identify repair needs. • Follow all safety protocols, including proper handling of glass, working at heights, and use of PPE; maintain and inspect safety equipment and first aid kits. • Operate company vehicles safely, adhering to local laws, and perform routine maintenance to ensure reliability. • Manage tools and supplies inventory to maintain proper stock and organization. • Communicate effectively with customers to explain repair issues and solutions, ensuring excellent customer service and satisfaction. • Travel within assigned territory daily; overnight travel may be required depending on territory.

• Du vil i din gulplade servicebil køre til vores kunder, hovedsageligt i Midtjylland. • Din arbejdsdag vil normalt starte og slutte på din hjemmeadresse. • Du vil udføre forebyggende vedligehold på vores proces samt lab. instrumenter. • Du vil udføre dokumentation i form af servicerapporter, lukning af opgaver, samt bestilling af reservedele på vores CRM-værktøj ServiceMax via iPad samt PC. • Du vil være i kontakt med kollegaer fra salgsteamet, hvor du kommer med anbefalinger til servicekontrakter, instrumentering og nye projekter.

• Maintain all models specific to a modality in the assigned area • Perform total system level troubleshooting on complex multi-symptom problems • Communicate clearly with end-users and department managers on equipment status; maintain customer satisfaction • Responsible for Warranty and Preventative Maintenance Service contract cost control • Assist in Account Sales visits, help train others where necessary, and identify Sales opportunities and communicate them to the account team • Complete all administration tasks on time (e.g., ensure timely completion of Field Updates and Service inspections documentation for assigned accounts). • Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GEHC Service Quality Policy Statement

• Responsible for installing, repairing and maintaining our manufactured instruments across the UK. • Independently diagnoses and resolves customer instrument issues, ensuring accurate and effective service. • Delivers operational training to customers, primarily at installation, to ensure safe and efficient use of instruments. • Maintains high customer satisfaction by meeting service expectations and providing timely documentation. • Offers remote support via PC and phone, travels extensively as needed, and assists with helpdesk and training activities. • Manages company assets responsibly, including spare parts, tools, vehicle, and software.