• Manage customer complaints, determining whether the issue is due to improper application or a manufacturing defect; • Be responsible for processing warranty requests in accordance with company policies and guidelines; • Prepare the Technical Report for warranties requested by distributors and/or customers, and evaluate and negotiate the amounts charged in warranty claims; • Oversee the receipt and shipment flow of warranty parts, performing follow-up to ensure delivery of warranty items; • Conduct technical trainings and presentations about the company’s products for defined target audiences to promote products/brands and technical updates; • Provide technical guidance to the team on technical activities and projects related to their processes, engaging relevant departments and contributing technical solutions; • Develop technical documentation (product implementation and maintenance manuals); • Prepare and consolidate information, reports, KPIs and presentations on the warranty process to support decision-making.

• Manage customer complaints, verifying whether the complaint arises from improper application or manufacturing defects; • Be responsible for processing warranty requests in accordance with company policies and guidelines; • Prepare the Technical Report for warranties requested by Distributors and/or Customers, as well as evaluate and negotiate the amounts charged in warranty claims; • Manage the intake and dispatch flow of warranty parts, performing follow-up to ensure delivery of warranty parts; • Conduct technical trainings and presentations on company products for defined target audiences of interest to the company, in order to promote products/brands, technical updates, etc.; • Provide technical guidance to the team on technical activities and projects related to their scope of work, involving related areas and contributing technical solutions; • Develop technical documentation (product implementation and maintenance manuals); • Prepare and consolidate information, reports, KPIs and presentations on the warranty process to support decision-making.

• Lead, coach, and develop a team of Sales Compensation Analysts responsible for commissions processing, reporting, dashboards, and field support. • Set clear goals, provide regular performance feedback, and ensure professional growth and skill development within the team. • Establish a high‑accountability culture grounded in accuracy, responsiveness, and process excellence. • Prioritize and allocate team workloads to meet monthly, quarterly, and annual commission deadlines. • Lead the design and implementation of scalable, market‑competitive commission plans aligned with company strategy, values, and evolving business needs. • Provide insights and recommendations to senior leadership on commission plan strategy and overall effectiveness related to industry benchmarks and plan optimization. • Partner with HRBPs and Total Rewards to ensure alignment of commission planning with annual compensation cycles. • Oversee accurate and timely processing of global commission payouts by the analyst team and in partnership with Finance.

Title: Area Sales Manager , Nephrology Nashville, TN Location: Americas, US, Remote,CSL Vifor Job Description: At CSL, we use our skills, to offer solutions in iron deficiency, nephrology, and cardio-renal therapies, so we can help patients around the world live better, healthier lives. This is why we come to work every day. Are you empowered to create a better world, and be part of life changing work? As a global pharmaceutical company, we offer the chance to be part of a worldwide team, where passion and commitment are met with opportunities for professional and personal development. Responsibilities - As the Area Sales Manager, you will report into the Regional Business Manager, executing all aspects of sales, market development, and strategic planning for company products. - You will engage with health care professionals involved in the treatment of renal patients in key practice settings, office, hospital, and dialysis. - Daily travel and work within your assigned territory boundaries. - Territory Covers: Tennessee (Nashville, Memphis, Chattanooga, Jackson) Kentucky (Louisville, Lexington, Paducah, Ashland), Ohio (Cincinnati) and Alabama (Birmingham and Huntsville) and surrounding areas - Call on and engage with Nephrologists, health systems, and dialysis organizations and their staff to promote portfolio of company products - Sell the benefits of company products to all key customers, including physicians, nurses, renal dietitians, pharmacists, hospitals, and others as assigned - Demonstrate advanced disease state knowledge and promote product knowledge of company products, competitive products, and renal specialties - Establish positive and productive relationships among marketplace networks within the territory - Analyze sales performance and adjust business plan and approach accordingly - Maintain up-to-date call records for all field contacts; submit reports and paperwork - Represent a positive and professional image of the company externally and internally - Collaborate with Commercial partners Qualifications - The knowledge necessary to perform the responsibilities of this position are typically acquired through the following combination of education, experience, or the equivalent: Minimum Requirements - Bachelor’s degree - 5+ years’ experience selling in the pharmaceutical industry, highly preferred in Nephrology, Renal, and/or Dialysis - Proven track record as a top sales performer - Demonstrated knowledge of account-based selling - Account management experience navigating in a complex, competitive marketplace Preferred Requirements - Renal, Dialysis, Nephrology, Specialty pharma, Rare Disease, and Hospital sales experience - Experience working within IDN systems is highly preferred About CSL Vifor CSL Vifor is a global partner of choice for pharmaceuticals and innovative, leading therapies in iron deficiency and nephrology. We specialize in strategic global partnering, in-licensing and developing, manufacturing and marketing pharmaceutical products for precision healthcare, aiming to help patients around the world lead better, healthier lives. Headquartered in St. Gallen, Switzerland, CSL Vifor also includes the joint company Vifor Fresenius Medical Care Renal Pharma (with Fresenius Medical Care). The parent company, CSL, headquartered in Melbourne, Australia, employs 32,000 people and delivers its lifesaving therapies to people in more than 100 countries. To learn more about CSL, CSL Behring, CSL Seqirus and CSL Vifor visit https://www.csl.com/ and CSL Plasma at https://www.cslplasma.com/. Our Benefits For more information on CSL benefits visit How CSL Supports Your Well-being | CSL. You Belong at CSL At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. To learn more about inclusion and belonging visit https://www.csl.com/careers/inclusion-and-belonging Equal Opportunity Employer CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit https://www.csl.com/accessibility-statement.