Randoncorp

• Develop and implement learning journeys • Support the preparation of a leadership pipeline • Propose the structure of learning paths and tracks • Propose and implement Organizational Development programs • Design and build learning projects • Translate organizational strategies into corporate programs • Develop and implement programs such as Trainee and Internship programs

• Manage customer complaints, determining whether the issue is due to improper application or a manufacturing defect; • Be responsible for processing warranty requests in accordance with company policies and guidelines; • Prepare the Technical Report for warranties requested by distributors and/or customers, and evaluate and negotiate the amounts charged in warranty claims; • Oversee the receipt and shipment flow of warranty parts, performing follow-up to ensure delivery of warranty items; • Conduct technical trainings and presentations about the company’s products for defined target audiences to promote products/brands and technical updates; • Provide technical guidance to the team on technical activities and projects related to their processes, engaging relevant departments and contributing technical solutions; • Develop technical documentation (product implementation and maintenance manuals); • Prepare and consolidate information, reports, KPIs and presentations on the warranty process to support decision-making.

• Manage customer complaints, verifying whether the complaint arises from improper application or manufacturing defects; • Be responsible for processing warranty requests in accordance with company policies and guidelines; • Prepare the Technical Report for warranties requested by Distributors and/or Customers, as well as evaluate and negotiate the amounts charged in warranty claims; • Manage the intake and dispatch flow of warranty parts, performing follow-up to ensure delivery of warranty parts; • Conduct technical trainings and presentations on company products for defined target audiences of interest to the company, in order to promote products/brands, technical updates, etc.; • Provide technical guidance to the team on technical activities and projects related to their scope of work, involving related areas and contributing technical solutions; • Develop technical documentation (product implementation and maintenance manuals); • Prepare and consolidate information, reports, KPIs and presentations on the warranty process to support decision-making.

• Apoiar na implementação de metodologias modernas e estratégias inovadoras na régua de cobrança, desafiando o status quo dos processos atuais; • Desenvolver automações e soluções tecnológicas que otimizem a operação e aumentem a eficiência da recuperação de crédito; • Propor e implementar novas abordagens de cobrança, trazendo benchmarks de mercado e tendências do setor. • Elaborar e monitorar KPIs da área, transformando dados em decisões estratégicas para controle da inadimplência; • Realizar estudos aprofundados da carteira para identificar oportunidades e gerar insights que melhorem a taxa de recuperação; • Criar campanhas de cobrança segmentadas por perfil de cliente e canal de comunicação, com foco em efetividade. • Avaliar a performance de parceiros terceirizados e propor planos de melhoria contínua; • Construir e revisar políticas de recuperação de crédito alinhadas às melhores práticas; • Atuar de forma colaborativa com as áreas jurídica, comercial e financeira na implementação de estratégias integradas.