Nintex

Role Description The Managed Services Principal is a senior technical advisor and delivery leader responsible for helping strategic customers achieve measurable business outcomes through the Nintex platform. This role combines technical account management, enterprise consulting, solution strategy, reliability leadership, and customer success enablement. The role works closely with customers, Sales, Customer Success, Product, Engineering, Support, and Services teams to shape account roadmaps, improve platform health, guide complex initiatives, support renewals and expansions, and drive long-term customer value. The Managed Services Principal is expected to operate confidently with both technical teams and executive stakeholders, providing clear recommendations, structured governance, and practical delivery leadership. Your contribution will be: - Customer Strategy & Advisory - Act as a trusted technical advisor for strategic and complex customer accounts. - Develop and own technical success plans aligned to customer business goals, KPIs, adoption targets, and renewal objectives. - Lead customer-facing technical reviews, QBRs, EBRs, executive briefings, and roadmap discussions. - Advise customers on governance, platform optimisation, architecture, security, lifecycle management, and best practices. - Provide strategic recommendations that improve adoption, reduce operational risk, and accelerate time-to-value. - Issue Management & Reliability - Lead or oversee the resolution of major incidents, including root cause analysis, executive updates, remediation planning, and follow-through. - Implement resilience improvements, service level objective frameworks, preventative controls, and reliability best practices. - Sponsor post-incident reviews and ensure systemic fixes are identified and addressed. - Partner with Product, Engineering, Support, and Services to identify cross-account trends and drive improvements. - Help customers reduce recurring issues through better design, monitoring, governance, and operational discipline. - Proactive Maintenance & Platform Health - Conduct advanced platform reviews, health checks, audits, and risk assessments. - Develop long-term improvement plans across performance, security, scalability, integration, and operational supportability. - Introduce observability, preventative maintenance, capacity planning, and performance engineering practices. - Guide customers through migrations, redesigns, environment segmentation, upgrades, and modernisation initiatives. - Anticipate systemic risks and recommend practical mitigation strategies. - Sales Enablement & Customer Success - Partner with Sales and Customer Success on strategic pursuits, renewals, expansions, proposals, and solution design. - Provide technical validation for estimates, effort assumptions, delivery approach, and risk. - Support partner-led and services-led motions with technical credibility and structured guidance. - Develop reusable materials, case studies, thought leadership, and best-practice content. - Identify opportunities to increase adoption, improve customer outcomes, and support retention and expansion. - Practice Leadership & Mentoring - Help shape managed services delivery frameworks, methodologies, standards, and reusable practices. - Mentor engineers, consultants, and technical account managers in consultative delivery and customer engagement. - Support regional and global consistency in delivery quality, governance, and customer communication. - Lead delivery pods, technical working groups, or cross-functional initiatives where required. - Act as an escalation point for complex technical, commercial, or customer-success challenges. Qualifications - Bachelor’s degree required, or equivalent practical experience. - Advanced degree desirable but not required. - Relevant certifications advantageous, including: - Azure Solutions Architect Expert - Microsoft 365 Enterprise Administrator - CISSP / CCSP - ITIL Managing Professional or equivalent Benefits - Nintex has a hybrid working model, enabling us to build culture, learn, and grow together. - Flexible, paid time off policy. - Employee wellness programs and counseling resources. - Meaningful peer recognition and awards. - Paid parental leave. - Invention/patenting assistance. - Community impact, paid volunteer time, and opportunities. - Intercultural learning and celebration. - Multiple tools through which to learn and grow, and an incredible global community. Target Compensation Range Target Compensation Range (US ONLY): $124,200 - 140,000 USD annually. On target compensation refers to the base salary and applicable variable target for this role. The range is an estimate, base pay will ultimately be decided at the offer stage, based on an individual candidate's skills and experience aligned with the needs of the role. Base pay may vary based on several factors including geographic location, role specific qualifications, and seniority. Nintex also offers a competitive benefits package including paid time off, twelve paid holidays, 401(k) with employer match, and more.

• The Director of Commercial Desk owns the end-to-end commercial execution layer of the revenue engine • This role ensures deals are structured efficiently, aligned to company guardrails, and optimized for both revenue outcomes and customer value • This leader partners closely with Sales, Finance, Legal, and Product to balance speed and control, transforming the commercial desk from a reactive support function into a proactive, strategic lever for growth • Act as the central point of coordination between Sales, Finance, Legal, and RevOps • Establish SLAs for deal turnaround, approvals, and escalation handling • Identify and remove friction in CPQ / SFDC workflows

• Facilitate onboarding, product training, and sales methodology workshops (e.g., MEDDPICC) for AEs, PAMs, and Customer Success teams • Deliver engaging, outcomes-focused training sessions in both virtual and in-person formats across assigned regions • Support the execution of the Leadership Academy and frontline manager coaching programs • Reinforce sales skills and methodology adoption through structured practice, role-plays, and coaching exercises • Coordinate and deliver the 30-60-90 day new hire onboarding program, ensuring a consistent and high-quality experience • Guide new team members through certification paths and track completion milestones • Monitor and report on "Time to First Deal" and other ramp velocity metrics, escalating trends to senior enablement leadership • Serve as a key resource and point of contact for new hires during the onboarding period • Maintain and update training content within the Enablement platform (CMS/LMS), ensuring materials are current, accurate, and easily accessible • Develop and refresh monthly "just-in-time" training modules to support evolving product and market needs • Assist in maintaining competitive battlecards and sales playbooks for key market scenarios • Collaborate with Product Marketing and Product teams to translate new information into sales-ready training assets • Support Salesforce sales stage alignment activities and help the revenue team apply consistent process in the field • Assist in distributing and maintaining standardized 1:1 and pipeline review templates for managers • Reinforce adoption of sales methodology frameworks through ongoing coaching touchpoints and follow-up activities • Track training completion rates, participant satisfaction scores, and other program effectiveness metrics • Gather feedback from training participants and share insights with senior enablement leadership to inform program improvements • Stay current on trends in sales enablement, instructional design, and adult learning to continuously improve delivery quality

• Lead, coach, and develop a team of Sales Compensation Analysts responsible for commissions processing, reporting, dashboards, and field support. • Set clear goals, provide regular performance feedback, and ensure professional growth and skill development within the team. • Establish a high‑accountability culture grounded in accuracy, responsiveness, and process excellence. • Prioritize and allocate team workloads to meet monthly, quarterly, and annual commission deadlines. • Lead the design and implementation of scalable, market‑competitive commission plans aligned with company strategy, values, and evolving business needs. • Provide insights and recommendations to senior leadership on commission plan strategy and overall effectiveness related to industry benchmarks and plan optimization. • Partner with HRBPs and Total Rewards to ensure alignment of commission planning with annual compensation cycles. • Oversee accurate and timely processing of global commission payouts by the analyst team and in partnership with Finance.

• Contribute to long-term DevOps programs and core technologies such as secrets management, Cosmos DB, Azure Key Vault, and related services. • Design, build, and maintain tools and utilities that support and integrate with CI/CD pipelines, including appropriate telemetry and monitoring. • Debug, troubleshoot, and resolve infrastructure issues in production environments. • Actively build, shape, and promote infrastructure architecture patterns, standards, and best practices. • Advocate for a strong DevOps culture at Nintex, bringing a DevOps mindset and perspective to all projects. • Independently deploy medium to large infrastructure components to production using automation, while adhering to Nintex development and deployment guidelines. • Write thorough post-mortems for infrastructure, pipeline, and automation incidents, including clear root cause analysis and preventative actions. • Design and develop code and scripts with quality, maintainability, and reliability in mind, using appropriate tools and processes to ensure high standards. • Clearly explain DevOps concepts, patterns, and practices to other engineers, enabling them to contribute independently. • Contribute to advanced DevOps initiatives such as continuous integration improvements, new infrastructure platforms, and automated incident mitigation. • Embed security into every project by ensuring it is considered throughout design, implementation, and operational processes. • Ensure all solutions adhere to Nintex guidelines for security, disaster recovery, scalability, availability, reliability, and durability. • Improve existing development and operational procedures to maintain compliance with Nintex standards. • Support other engineers in the design and delivery of complex enhancements. • Identify opportunities to improve software development, delivery, and operational processes, and actively help drive those improvements. • Apply appropriate DevOps patterns and practices to effectively solve development and operational challenges.

• The Senior Customer Success Manager (Sr CSM) is responsible for driving product adoption, value realization, and retention at scale across a broader and more complex customer portfolio. • The Sr CSM proactively manages customer health and engagement using usage telemetry, adoption signals, and actionable insights to prioritize intervention, mitigate risk, and drive growth. • This role operates with a high degree of autonomy and partners cross-functionally to execute repeatable success plays and ensure consistent, data-driven customer outcomes.

Accounts Payable Coordinator Kuala Lumpur, Malaysia | Finance About Nintex: At Nintex, we are transforming the way people work, everywhere. As the global standard for process intelligence and automation, we’re trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their digital transformation journeys by managing, automating, and optimizing business processes quickly and efficiently. We improve their lives through the technology we build. We are committed to fostering a workplace that supports amazing people in doing their very best work every day. Collaboration is constant, our workplace is fun, the environment is fast-paced, and we value our people’s curiosity, ideas, and enthusiasm. Driven by passion and accountability, we take initiative, measure progress, and deliver results. Our culture fosters innovation and problem-solving, fueled by curiosity and a commitment to thinking big. Together, we move with agility, prioritize customer needs, and build unity through empathy, leaving a positive impact wherever we go. About the role: As an Accounts Payable Coordinator, you will support the financial operations of our global software business by managing the end-to-end processing of vendor invoices, employee expenses, and payment runs across multiple entities. You will ensure transactions are processed accurately, efficiently, and in line with company policies and financial controls. Working closely with internal stakeholders and vendors, you will help resolve queries, support timely payments, and contribute to the efficient operation of the accounts payable function. You will also play a role in strengthening financial controls and identifying opportunities to improve processes and systems as the business continues to scale. Your contribution will be:  - Review invoices and supporting documentation to ensure appropriate approvals, accuracy, and compliance with company policies. - Process vendor invoices using the accounts payable document management system, ensuring accurate coding and timely entry into the accounting system. - Review employee expense reports to ensure compliance with global travel and expense policies and supporting documentation requirements. - Prepare and execute regular vendor and employee expense payment runs in accordance with payment schedules. - Manage the accounts payable inbox and respond to vendor and employee queries related to invoices, payments, and expenses. - Perform creditor account reconciliations and investigate discrepancies to ensure accurate accounts payable balances. - Support payment planning and cash forecasting activities in collaboration with the Accounting Manager, International. - Provide guidance to employees and departments on travel, expense, and accounts payable systems and policies. - Undertake additional reasonable duties as directed by your manager. To be successful, we think you need:  - 2–4 years’ experience in an Accounts Payable or finance operations role, preferably within a fast-paced or multinational organisation. - Proven experience processing high volumes of vendor invoices, employee expenses, and payment runs with a high level of accuracy and attention to detail. - Experience working with ERP and expense management systems (e.g., NetSuite, Basware, Concur or similar), ideally within multi-entity and multi-currency environments. - Solid understanding of accounts payable processes, financial controls, and compliance requirements. - Strong Microsoft Excel and Microsoft Office skills. - Excellent organisational skills with the ability to prioritise tasks, meet deadlines, and manage competing priorities in a dynamic environment. What’s in it for you? Nintex has a hybrid working model, enabling us to build culture, learn, and grow together. We intentionally connect and collaborate, while emphasizing flexibility with a blend of at-home and in-office work. This role is a hybrid role in our local Nintex office. While our offerings differ from country to country, we offer our entire global workforce an array of exciting perks and benefits, including - Global Gratitude and Recharge Days - Flexible, paid time off policy - Employee wellness programs and counseling resources - Meaningful peer recognition and awards - Paid parental leave - Invention/patenting assistance - Community impact, paid volunteer time, and opportunities - Intercultural learning and celebration - Multiple tools through which to learn and grow, and an incredible global community

• Reporting: You will execute against deadlines to provide a variety of reports including monthly, quarterly, annual and ad-hoc analyses of key operating metrics. • Analysis: You will be expected to deliver impactful business analysis that extends beyond expense forecasting and variance analysis. • Providing financial support to the Finance organization: The Senior Financial Analyst will focus on consolidating results for budgeting/forecasting.

About Nintex: At Nintex, we are transforming the way people work, everywhere. As the global standard for process intelligence and automation, we're trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their digital transformation journeys by managing, automating, and optimizing business processes quickly and efficiently. We improve their lives through the technology we build. We are committed to fostering a workplace that supports amazing people in doing their very best work every day. Collaboration is constant, our workplace is fun, the environment is fast-paced, and we value our people’s curiosity, ideas, and enthusiasm. Driven by passion and accountability, we take initiative, measure progress, and deliver results. Our culture fosters innovation and problem-solving, fueled by curiosity and a commitment to thinking big. Together, we move with agility, prioritize customer needs, and build unity through empathy, leaving a positive impact wherever we go. About the role: Nintex is hiring a Senior Financial Analyst to assist with corporate financial consolidations and corporate reporting. Reporting to the Senior Finance Manager who is located in New Zealand, the ideal candidate will be a driven problem solver with high EQ who thrives in a fast paced, growth-oriented environment.  We are looking for someone with intellectual curiosity, who has a bias toward action and who is outcome oriented. The right individual will fit into a team culture that values collaboration, a willingness to help colleagues, and a “no task is too small” attitude. We desire a detail-oriented and process-oriented thinker with strong organizational and analytical skills.  Your contribution will be:  - Reporting: You will execute against deadlines to provide a variety of reports including monthly, quarterly, annual and ad-hoc analyses of key operating metrics. You will help drive the build out of reporting capability in the Adaptive Planning tool. You will also gain broader exposure to the creation of financials within a fast-paced PE-backed environment. Your work will be completed with an eye towards accuracy in a manner that captures drivers of key business outcomes.  Reporting requires pulling data from various of systems including Salesforce CRM, Adaptive, NetSuite, and Greenhouse ATS.  - Analysis: You will be expected to deliver impactful business analysis that extends beyond expense forecasting and variance analysis. Projects may be one-time or recurring, but will deliver data and recommendations that steer the direction of Nintex. - Providing financial support to the Finance organization: The Senior Financial Analyst will focus on consolidating results for budgeting/forecasting. You will work with the finance management team to assist them in understanding actual performance versus expectations (e.g., forecast and budget). To be successful, we think you need:  - BS/BA with coursework in Finance and Accounting or similar degree - 1-3 years FP&A experience - High proficiency in Excel and PowerPoint - Interest in developing a career in Enterprise Software FP&A - Experience with Adaptive Planning, NetSuite, Power BI, SQL and Salesforce or like systems a plus What’s in it for you? . Nintex has a hybrid working model, enabling us to build culture, learn, and grow together. We intentionally connect and collaborate, while emphasizing flexibility with a blend of at-home and in-office work. This role is remote, with intentional opportunities to collaborate and connect with your colleagues both async and in person. While our offerings differ from country to country, we offer our entire global workforce an array of exciting perks and benefits, including - Global Gratitude and Recharge Days - Flexible, paid time off policy - Employee wellness programs and counseling resources - Meaningful peer recognition and awards - Paid parental leave - Invention/patenting assistance - Community impact, paid volunteer time, and opportunities - Intercultural learning and celebration - Multiple tools through which to learn and grow, and an incredible global community View more about our benefits here: https://www.nintex.com/wp-content/uploads/2023/01/Global-Perks-and-Benefits.pdf. #LI-REMOTE

• Support and execute customer advocacy initiatives, including customer stories, testimonials, and references • Develop customer case studies, quotes, and proof points for use in press releases, the website, sales assets, and campaigns • Identify and coordinate customers to participate in webinars, events, and speaking opportunities • Act as a thought partner on the Customer Advisory Board, contributing to planning, content, and follow-up • Help launch and manage a customer newsletter focused on value, education, and engagement • Partner with Product, Solution Engineering, Digital, and Customer Success teams to support customer communications, including future in-app notifications • Collaborate with Customer Success to identify customer champions and advocacy opportunities • Work with the Partner Team to extend programs and activities to our partners’ customer base, ensuring consistent reach and impact • Track and report on customer marketing activities and engagement metrics