• Maintain and optimize 100+ Overview.ai vision inspection cameras across Hanoi customer sites • Provide rapid troubleshooting to minimize production downtime • Perform regular preventive maintenance and system health checks • Oversee and coordinate a small team of contractors for routine tasks • Install, configure, and troubleshoot Overview.ai vision inspection systems on new production lines • Work with various PLC platforms and protocols, including Ethernet/IP, Profinet, Modbus, and OPC UA • Ensure seamless integration of AI inspection systems with factory automation equipment • Use multimeters and oscilloscopes to diagnose and fix electrical and signal quality issues • Deliver on-site technical support and guidance to customers • Conduct training programs for customer staff on operation and basic troubleshooting • Build trusted partnerships with factory teams, production management, and technical staff • Document and report recurring issues to enhance product features • Address technical challenges such as double triggering, camera response problems, or lighting inconsistencies • Adjust PLC ladder logic as needed to resolve integration issues • Refine inspection parameters to decrease false rejects while ensuring high detection accuracy • Collaborate with headquarters engineering teams for system improvements

• Maintain and optimize 100+ Overview.ai vision inspection cameras across Hanoi customer sites • Provide rapid troubleshooting to minimize production downtime • Perform regular preventive maintenance and system health checks • Oversee and coordinate a small team of contractors for routine tasks • Install, configure, and troubleshoot Overview.ai vision inspection systems on new production lines • Work with various PLC platforms and protocols, including Ethernet/IP, Profinet, Modbus, and OPC UA • Ensure seamless integration of AI inspection systems with factory automation equipment • Use multimeters and oscilloscopes to diagnose and fix electrical and signal quality issues • Deliver on-site technical support and guidance to customers • Conduct training programs for customer staff on operation and basic troubleshooting • Build trusted partnerships with factory teams, production management, and technical staff • Document and report recurring issues to enhance product features • Address technical challenges such as double triggering, camera response problems, or lighting inconsistencies • Adjust PLC ladder logic as needed to resolve integration issues • Refine inspection parameters to decrease false rejects while ensuring high detection accuracy • Collaborate with headquarters engineering teams for system improvements

Role Description Agilent’s Diagnostics and Genomics Group is seeking a customer‑focused In‑Field Customer Application Specialist (CAS) to support new and existing customers in the Chicagoland territory. This role serves as the scientific and technical expert for Agilent’s Pathology and Genomics Solutions, partnering closely with sales, service, and internal teams to drive growth, ensure successful implementations, and optimize customer outcomes. This is a remote, home‑based position, with the expectation of frequent travel throughout the assigned territory to visit customer sites as business needs require. Territory Coverage: This is a multistate territory and includes: Illinois, NW Indiana, Wisconsin, Missouri, and Iowa. The ideal candidate must reside in the Chicagoland area (Chicago, suburbs, NW Indiana, and/or southern Wisconsin). No relocation is available at this time. Position is remote/home‑office based within the territory. Regular travel within the territory is required to support pre‑sales, post‑sales, training, and customer optimization activities. Key Responsibilities - Provide pre‑sales scientific and technical consultation, partnering with Sales to guide customers toward optimal Pathology and Genomics solutions. - Support customer meetings and presentations as the technical subject matter expert (in‑person and remote). - Co‑travel with Sales Account Managers to develop new business and support existing accounts. - Support post‑sales installations, including on‑site training and Performance Qualification, in collaboration with Field Service Engineers and internal teams. - Optimize customer assays, including IHC, Special Stains, H&E, and Molecular ISH/FISH. - Deliver on‑site and remote troubleshooting in partnership with Applications, Technical Support, Sales, and Service teams. - Act as the customer voice, providing feedback to influence future product and application development. - Maintain awareness of competitive solutions and articulate Agilent’s value differentiators. - Complete required administrative activities, including scheduling, travel, expenses, and service documentation. Qualifications - Bachelor’s or Master’s degree (or equivalent) in Life Sciences or a related field. - 1–2 years of experience supporting pathology and genomics instrumentation and workflows in clinical or laboratory environments. - HT or QIHC certification is a plus. - Strong scientific and technical background in: - Immunohistochemistry (IHC) - Special Stains and H&E - Molecular techniques, including ISH/FISH - Ability to communicate complex scientific concepts clearly to diverse audiences. - Valid driver’s license and ability to travel extensively. - Up to 75% travel with flexible working hours. - Ability to lift up to 30 pounds and perform hands-on laboratory activities. - Must meet Agilent‑approved customer and vendor credentialing requirements for site access, where applicable. Additional Details - This job has a full time weekly schedule. It includes the option to work remotely. - Applications for this job will be accepted until at least May 7, 2026 or until the job is no longer posted. - It is sales incentive eligible. - In the US, this position is eligible for choice of company car or reimbursement for personal vehicle usage. - The full-time equivalent pay range for this position is $105,075.00 - $175,125.00/yr plus eligibility for bonus, stock and benefits. Travel Required 75% of the Time Shift Day Duration No End Date Job Function Sales

Role Description Reporting to the Field Service Manager, the Field Service Engineer is responsible for installing, maintaining, and servicing Videojet equipment at customer sites across all of Ireland. This is a customer-facing field role where you will: - Troubleshoot technical issues - Install new equipment - Support customers to ensure their production lines operate efficiently - Collaborate with internal teams to identify opportunities that improve customer performance and satisfaction This role is ideally based in West Meat, Meath, Kildare, Dublin, with flexibility to travel widely across the territory. Engineers typically start their day from home and travel to customer sites, with average travel times of 1–2 hours each way depending on location. Occasional overnight stays may be required depending on customer needs. A typical day will look like: - Installing and commissioning Videojet equipment at customer sites - Performing maintenance, servicing, and troubleshooting on installed equipment - Supporting product demonstrations and trials alongside the sales team - Building strong customer relationships through excellent service and technical support - Identifying improvement opportunities or service needs during customer visits - Managing service cases from diagnosis through resolution with a strong sense of ownership Qualifications - Experience in field service or technical service roles within an electrical, mechanical, or electromechanical engineering environment - Strong electromechanical troubleshooting skills in industrial or production environments - Valid driving license and willingness to travel extensively across the assigned territory - Ability to work independently while managing multiple service tasks and customer needs - Experience with industrial coding and marking technologies (CIJ, laser coding, labeling, or similar systems) would be advantageous but is not essential Requirements - Experience in field service or technical service roles - Strong troubleshooting skills - Willingness to travel - Ability to manage multiple tasks Benefits - Competitive salary with commission scheme and annual salary review - Company pension scheme - Company car or van - 26 days holiday plus public holidays - Income Protection & Life Assurance - Health Insurance - Professional onboarding and training programs - Career coaching and development opportunities - Attractive employee referral programme - Enhanced maternity & paternity pay - Employee Assistance Program (legal, financial, and counselling support)