Role Description BigPanda is seeking an organized, reliable, and proactive Engineer, Finance & GTM Systems to join our team. This is a hybrid systems role supporting both Finance and Sales/Revenue, responsible for managing and evolving our core enterprise systems to meet BigPanda’s fast-changing needs. This role will be critical in maintaining and scaling BigPanda’s tech stack while driving process improvements, automation, integrations, and AI initiatives. You will partner directly with stakeholders — not just executing requests, but understanding business objectives and designing scalable, thoughtful solutions that enable growth. This opportunity will provide you with a broad skillset, allowing you to wear multiple hats and drive a diverse range of projects with significant runway to influence both our Finance and Revenue systems roadmaps. This full-time position reports to our Director, Systems Architecture and supports key Finance stakeholders in our Redwood City HQ office, as well as revenue team members across the globe. What you will do: - Own, maintain, and improve our ERP (NetSuite). - Own and support Finance with related financial systems including Coupa, Pigment, CaptivateIQ, Brex, Docusign, Avalara, and Expensify. - Act as the Finance systems administrator and technical SME (configurations, workflows, reporting, dashboards, and integrations), ensuring strong governance, internal controls, and data integrity across all finance systems. - Serve as a Salesforce Administrator and systems partner to Sales and Revenue. - Partner cross-functionally to scope requirements, prioritize initiatives, and deliver scalable solutions aligned with Finance and Revenue team objectives. - Lead larger Salesforce automation and process initiatives (e.g., lead-to-close workflows, opportunity management, approvals, and forecasting improvements). - Manage and optimize system integrations between Salesforce, NetSuite, CPQ, and other downstream systems. Qualifications - 5+ years of experience in business systems, finance systems, or RevOps roles. - Must have 3+ years of NetSuite experience (solution architect or developer experience strongly preferred). - Must have Salesforce administration experience, including workflow automation, process design, and system optimization. - Experience managing and optimizing integrations (e.g., Celigo or similar iPaaS tools). - Strong Business Analyst mindset—ability to partner closely with stakeholders across BigPanda, deeply understanding business needs, and translating them into scalable, well-architected system solutions. - Excellent communication skills, with the ability to influence stakeholders and guide decision-making rather than simply executing requests. - Adaptable, with the ability to prioritize multiple competing demands and thrive in a fast-paced, high-growth environment. - Play an instrumental role in our AI strategy and implementation. Experience contributing to or supporting AI-driven systems strategy initiatives. Preferred Qualifications - CPQ and/or RevOps background. - Strong finance/accounting process knowledge. - Strong attention to detail and solutions-oriented. - Resourceful, hands-on, and comfortable operating in ambiguity. Benefits - Competitive equity - Remote-first environment - Unlimited PTO - Twelve (12) paid holidays throughout the year - Comprehensive health benefits - #PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for birthing parents and up to twelve (12) weeks for non-birthing parents. - Financial planning services - Employee learning & development budget - Values-based recognition (quarterly and annually) - Social community & ERG programs - Dog friendly office - Lunches provided in office - Flexible work environment along with a work-from-home stipend to support remote work arrangements - Values-based culture

• Ensure that all escalated incidents are handled within SLA’s. • Act as expert support for Linux stack related incidents and support requests. • Installation, configuration, and support of Linux environment. • Manage problem resolution with third party vendors. • Participate in Problem management processes. • Support company Linux infrastructure on premise and in a Cloud. • Provide operational administration and configuration support for highly available server landscapes. • Deliver new services according to the business requirements. • Participate in integration projects, ensuring that new existing studios are brought to the latest infrastructure standards. • Identify opportunities for process improvement and efficiency enhancements. • Create and maintain technical documentation on all system designs and configurations, troubleshooting procedures.

Title: Proton System Administrator Location: Charlotte United States Job Description: *This is a remote position* *Shift: 6am3pm EST* Proton Technologies, Inc., an affiliate of Reynolds and Reynolds is seeking a Systems Administrator for our growing team. In this role you will handle escalated level troubleshooting and administration, directly to clients, at all levels of IT service and infrastructure. You will provide escalated level knowledge, skills, and mentoring to onsite and help desk technicians. Responsibilities will include but are not limited to: - Troubleshoot and resolve issues with customer equipment including workstations, laptops, mobile devices, as well as VoIP phones, switches, routers, firewalls, and servers. - Troubleshoot and resolve issues with supported client applications and related services. - Act as the owner of critical client issues and outages, coordinating client communication, as well as troubleshooting efforts and communication between resources from multiple departments. - Follow customer support procedures, documenting customer issues, troubleshooting steps, and resolutions in the ticketing and documentation systems. #LIRemote Requirements - At least 2 years in a Tier II or System Administrator role is required - Oneyear certificate from a college or technical school is a plus - Knowledge and experience with Windows Active Directory domains required - Expertise with printer troubleshooting (network and local), scanner troubleshooting (network and local), and wireless troubleshooting - Proficient with TCP/IP protocols and related hardware, such as switching and VLANs, firewalls and routers, WAN & LAN communication, wireless, and VoIP - Familiarity with Microsoft Entra, Intune, and Google Workspace management, troubleshooting, and policy creation. Apply Now Benefits We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including: - Medical, dental, vision, life insurance, and a health savings account - 401(k) with up to 6% matching - Paid holidays, vacation and sick days Reynolds and Reynolds promotes a healthy lifestyle by providing a nonsmoking environment. Reynolds and Reynolds is an equal opportunity employer.

Title: Proton System Administrator Location: Dayton United States Job Description: *This is a remote position* *Shift: 6am3pm EST* Proton Technologies, Inc., an affiliate of Reynolds and Reynolds is seeking a Systems Administrator for our growing team. In this role you will handle escalated level troubleshooting and administration, directly to clients, at all levels of IT service and infrastructure. You will provide escalated level knowledge, skills, and mentoring to onsite and help desk technicians. Responsibilities will include but are not limited to: - Troubleshoot and resolve issues with customer equipment including workstations, laptops, mobile devices, as well as VoIP phones, switches, routers, firewalls, and servers. - Troubleshoot and resolve issues with supported client applications and related services. - Act as the owner of critical client issues and outages, coordinating client communication, as well as troubleshooting efforts and communication between resources from multiple departments. - Follow customer support procedures, documenting customer issues, troubleshooting steps, and resolutions in the ticketing and documentation systems. #LIRemote Requirements - At least 2 years in a Tier II or System Administrator role is required - Oneyear certificate from a college or technical school is a plus - Knowledge and experience with Windows Active Directory domains required - Expertise with printer troubleshooting (network and local), scanner troubleshooting (network and local), and wireless troubleshooting - Proficient with TCP/IP protocols and related hardware, such as switching and VLANs, firewalls and routers, WAN & LAN communication, wireless, and VoIP - Familiarity with Microsoft Entra, Intune, and Google Workspace management, troubleshooting, and policy creation. Apply Now Benefits We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including: Medical, dental, vision, life insurance, and a health savings account 401(k) with up to 6% matching Paid holidays, vacation and sick days Reynolds and Reynolds promotes a healthy lifestyle by providing a nonsmoking environment. Reynolds and Reynolds is an equal opportunity employer.