• Review leases, amendments, and legal documents to extract key terms including rent, escalations, CAM structures, and critical obligations. • Accurately enter and maintain lease data in Yardi, ensuring alignment with executed agreements. • Maintain organized and complete lease documentation for all tenants.** • Set up new tenants in Yardi, ensuring all lease terms and billing structures are accurate prior to first billing • Coordinate tenant move-ins and move-outs, including final billing, deposit reconciliation, and ledger closeout • Ensure tenant portal (RentCafe) setup and communication is completed timely. • Manage daily application of cash receipts to tenant ledgers • Review tenant accounts for accuracy, including rent, CAM, tax, and other charges • Process billing adjustments, late fee reversals, and corrections as needed • Investigate and resolve tenant disputes related to billing and account balances** • Support CAM estimate setup and annual reconciliation processes • Review and validate operating expense recoveries, property taxes, and insurance allocations • Ensure CAM charges are accurately reflected in tenant billings** • Track key lease dates, including expirations, renewals, rent escalations, and notice periods • Proactively communicate upcoming deadlines to internal stakeholders** • Serve as a primary point of contact for tenant account inquiries • Partner with Accounting, Asset Management, and Property Management to resolve discrepancies and ensure data accuracy • Support communication with tenants regarding balances, credits, and billing updates** • Perform periodic audits of tenant ledgers and lease data for accuracy and completeness • Assist with preparation of estoppel certificates and lease-related documentation • Ensure compliance with lease terms and company policies

• Review MDX-related activities, communications, and materials for regulatory compliance, ensuring accuracy, consistency, and alignment with applicable federal and state requirements • Draft, update, and maintain operational risk controls and manage control inventories, ensuring controls are clearly documented, current, and aligned to regulatory expectations • Support internal and external audits by gathering documentation, responding to inquiries, and helping drive remediation of audit findings through clear and actionable plans • Assist with complaint review, tracking, and root-cause analysis, helping ensure complaints are addressed appropriately and trends are identified and escalated • Actively participate in PRCI and RCSA activities, supporting risk identification, assessment, and documentation efforts across the MDX organization • Research federal and state regulatory requirements and apply them practically to MDX operations, translating regulatory language into clear, actionable compliance guidance • Help build, refine, and improve compliance processes in a developing environment, balancing structure with flexibility as the program matures • Partner closely with MDX teams, Enterprise Compliance, and risk partners to embed compliance requirements into day-to-day operations

• Lead the preparation of global regulatory submissions for CTA and ensure high quality standards that meet local and regional requirements. • Act as subject matter expert in providing regulatory strategy advice and technical expertise to internal and external clients and for key client projects of moderate to high complexity. • Provide oversight across multiple studies/projects, ensuring alignment of regulatory strategy, quality, and delivery. • Act as a senior client-facing lead, contributing to broader regulatory planning and supporting proposals, bid defenses, and scope discussions. • Ensure quality performance for key/managed projects. • Manage project budgeting/forecasting functions and maintain accountability for financial and scope management. • Identify and recognize out-of-scope activities and partner with relevant teams to manage contract modifications. • Collaborate with business development in pricing and securing new business by contributing to proposals, budgets, and client presentations. • Provide matrix/project leadership and guidance to team members. • Ensure compliance with relevant organizational and regulatory SOPs and WPDs. • Participate in launch meetings, review meetings, and project team meetings.

• Build, lead, and develop a team of Data Product Managers/Analysts. Foster a culture of technical excellence, accountability, and continuous improvement. • Provide world-class leadership for the Compliance data product suite, covering Customer Risk Scoring, Transaction Monitoring, AML, Screening, and Sanctions. • Lead the design and implementation of the end-to-end Compliance data risk framework, specifically addressing Data Quality (DQ), Usage Risk, and Lineage Risk. • Serve as the final authority on formal data contracts between Producers (Engineering) and Consumers (Compliance, CX, IOS), defining robust control requirements and change management protocols. • Partner with senior engineering stakeholders to maintain comprehensive data lineage, ensuring full transparency from the point of data generation to regulatory reporting. • Act as the strategic bridge between Compliance SMEs and Engineering leadership to ensure data integrity is a foundational component of technical design, not a manual overlay. • Guide your team to eschew "boiling the ocean" in favor of a risk-based strategy, focusing on high-materiality data elements that drive systemic change and data ownership.