BECU

• Serve as the primary marketing contact for assigned business units, building strong partnerships and providing strategic marketing support. • Collaborate with internal stakeholders to understand business goals, sales priorities, and member needs, translating them into effective marketing initiatives. • Develop marketing plans and project briefs that support campaign execution and business objectives. • Coordinate and execute multi-channel marketing campaigns across digital, social, print, email, and other marketing platforms. • Manage project timelines, deliverables, logistics, and stakeholder communications to ensure successful campaign execution. • Support campaign performance tracking, reporting, and analysis, providing insights and recommendations for future improvements. • Conduct market, industry, and competitor research to identify trends, opportunities, and best practices. • Coordinate with internal teams and external vendors to ensure projects are delivered on time, within scope, and aligned with brand standards. • Assist with budget tracking and expense management for assigned marketing initiatives. • Maintain consistency in brand messaging and visual identity across all marketing materials.

Title: Lending Solutions Specialist Location: Remote, WA Full-time Job Description: Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits? Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference. While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU. You bring more than your expertise to your role, and that matters here. Your story, perspectives, and lived experiences help shape belonging at BECU and deepen how we connect with and support our employees, our members, and our communities. PAY RANGE The Target Pay Range for this position is $26.35-$32.12 hourly. The full Pay Range is $21.65-$38.03 hourly. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role. hourly. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role. BENEFITS – because people helping people starts with supporting you - 401(k) Company Match (up to 3%) - 4% annual contribution to your 401(k) by BECU - Medical, Dental and Vision (family contributions as well) - PTO Program + Exchange Program - Tuition Reimbursement Program - BECU Cares volunteer time off + donation match IMPACT YOU’LL MAKE: As a Lending Solutions Specialist, you’ll help members achieve their financial goals by delivering personalized, consultative lending solutions across consumer, real estate, and business products. You’ll build trust, uncover needs, and identify cross-sell opportunities through meaningful conversations, guiding members from application to funding. In this high-volume call center environment, your curiosity and resilience will drive strong results and deeper relationships. Your work directly supports loan growth and overall member engagement at BECU. To join our dynamic team, we require candidates to be residents of WA, OR, or ID. If you’re located in Washington state and within a reasonable driving distance from Tukwila, we ask that you come onsite Tuesdays & Wednesdays; depending on proximity, additional onsite collaboration (up to once per month) may be requested. For those candidates outside of commuting distance and in an approved remote work location, this role will be remote. Remote or onsite, we are committed to ensuring you are fully engaged and included in our collaborative environment. SCHEDULE EXPECTATIONS: - Full-time schedule within operating hours of Monday–Friday, 7:00 AM – 7:00 PM. - Rotating Saturday support (9:00 AM – 1:00 PM) shared across the team - When scheduled for Saturday, you’ll receive a flex day during the week (half or full day depending on hours worked). - Blended contact center environment with primarily inbound calls and outbound outreach as needed. - Early tenure schedules are assigned, with opportunities for preferred shifts based on performance and tenure. - Ongoing schedule opportunities are determined through a shift bid process based on business need, performance, and tenure. Schedules are subject to change and are not guaranteed. WHAT YOU’LL DO: - Deliver Member Support: Manage primarily inbound calls while supporting outbound campaigns when volume allows in a blended environment. Resolve member concerns with urgency, professionalism, and follow-through to ensure a positive member experience. - Identify Needs & Recommend Solutions: Review credit, ask thoughtful questions, identify financial needs, and recommend lending and other BECU solutions that deepen relationships and deliver long-term member value. - Own the Lending Process: Complete lending applications, gather required documentation, ensure accuracy, and guide loans from origination through funding while achieving strong application-to-funding results. - Manage Volume & Pipeline: Balance a high-volume pipeline, including follow-ups and outbound outreach, maintaining focus and consistency across multiple touchpoints. - Provide Lending Expertise: Serve as a subject matter resource for consumer, business, and real estate lending products and processes while ensuring compliance with applicable policies, regulations, and lending requirements. - Partner & Collaborate: Work with internal teams to improve processes, enhance member experience, and drive growth. COMPENSATION TRANSPARENCY: We believe in fair and equitable pay for all employees. The listed pay range reflects our commitment to both internal equity and market competitiveness: - Lending Solutions Specialist: $26.00 – $28.00 per hour Offers are typically made within this range, based on experience, skills, and alignment with internal team compensation. Please note that starting pay generally does not exceed the range midpoint. “This isn’t just about ticking off tasks on a list. It's about making a significant, positive change in BECU’s journey, where your contributions are valued, and your growth is continually fostered.” WHAT YOU’LL GAIN: - Exposure to a variety of financial products, services, and member solutions, building broad expertise across the member experience. - Opportunities to strengthen consultative sales, relationship-building, and pipeline management skills. - Comprehensive onboarding, training, and mentorship designed to support your success. - Performance-based incentive opportunities tied to individual and team results - Career growth opportunities across lending, operations, leadership, and other areas of the organization. - A collaborative, high-performing team environment focused on learning, development, and member impact. QUALIFICATIONS: Minimum Qualifications: - Bachelor’s degree in business or equivalent experience. - Minimum two years of financial service sales experience, or three years combined experience with outbound sales and financial services. - Comply with SAFE Act legislation, which requires annual registration as a Mortgage Loan Originator (MLO). - Full-time hours required, with additional hours as necessary. Desired Qualifications: - Experience in a contact center, financial services, or sales environment that requires managing a high-volume pipeline of member interactions. - Solid understanding of the sales process and how to manage a sales pipeline efficiently. - Proficient verbal and written communication skills to communicate. - Successful completion of the consumer loans and member service training program with a minimum of one year of experience as a Member Consultant (including loan interviewing, funding and processing) within BECU or another financial institution. - Effective analytical skills and math skills with a high degree of accuracy. - Experience in originating Lending Applications. - Thorough knowledge of all RESPA, HMDA, Fair Lending, ECOA, and HUD rules and regulations. JOIN THE JOURNEY Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don’t just fill a role, but fuel the growth and success of BECU? EEO Statement: BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Title: Sr. Software Engineer - AI Innovation Team Location: Remote, WA Job Description: Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits? Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference. While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU. You bring more than your expertise to your role, and that matters here. Your story, perspectives, and lived experiences help shape belonging at BECU and deepen how we connect with and support our employees, our members, and our communities. PAY RANGE The Target Pay Range for this position is $141,800.00-$173,300.00 annually. The full Pay Range is $110,100.00 - $204,900.00 annually. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role. BENEFITS – because people helping people starts with supporting you - 401(k) Company Match (up to 3%) - 4% annual contribution to your 401(k) by BECU - Medical, Dental and Vision (family contributions as well) - PTO Program + Exchange Program - Tuition Reimbursement Program - BECU Cares volunteer time off + donation match IMPACT YOU’LL MAKE: As a Sr. AI Software Engineer, you’ll play a key role in bringing advanced AI capabilities into applications that matter. You’ll design and optimize scalable, secure, and maintainable software solutions while shaping how AI technologies are adopted across our organization. From integrating machine learning models and generative AI services to guiding best practices and architecture decisions, your work will directly influence performance, innovation, and long-term technical direction. To join our dynamic team, we require candidates to be residents of WA, OR, ID, AZ, TX, GA, SC, VA, CA, or NC. If you’re located in Washington state and within a reasonable driving distance from Tukwila, we are requesting that you come into our HQ on Tuesdays & Wednesdays.  For those candidates that live outside the commute distance of TFC and in any of our approved remote work locations, this role will be remote. Remote or onsite, we are committed to ensuring you are fully engaged and included in our collaborative environment. WHAT YOU’LL DO: - Build AI‑Powered Features:  Develop and implement moderate to complex application features and services, including high‑impact components that integrate AI/ML models or AI service APIs. - Design Scalable Systems: Design scalable maintainable, and secure solutions, ensuring AI systems align with long-term strategies and enterprise standards. - Champion Engineering Excellence: Write high quality, well‑tested code and guide peers in adopting best practices for AI workflow integration, model interaction, and external AI‑ service management. - Troubleshoot AI Performance:  Conduct advanced troubleshooting of AI r‑elated issues, such as model performance degradation, inference bottlenecks, prompt optimization challenges, and data pipeline inconsistencies. - Drive Innovation Opportunities: Identify transformative opportunities in AI integration patterns, automation strategies, development tools, and deployment pipelines. Mentor junior staff in AI technologies, coding practices, and decision-making. - Ensure Quality & Reliability:  Perform unit testing and identify defects in traditional and AI-augmented code paths to strengthen shared ownership of application and AI integration quality. - Collaborate Cross‑Functionally:  Partner with cross functional teams to evaluate new AI capabilities, assess technical feasibility, and contribute to the roadmap for AI‑enabled features and platforms. - Share Knowledge: Share knowledge and best practices within the team by documenting patterns for AI integration, participating in learning sessions, and supporting a continuous learning environment around evolving AI technologies. QUALIFICATIONS: Minimum Qualifications - Bachelor’s degree in computer science or equivalent experience. - Minimum 5 years of experience designing software and writing production code in a team environment. - Proficiency in one or more major stacks (e.g., Node.js, TypeScript/React, Python), including demonstrated experience integrating AI/ML services into production applications. - Experience with SQL and cloud platforms (Azure/AWS/GCP), including services used in AI/ML solution development, deployment, monitoring, and optimization. - Knowledge of secure coding standards, test‑driven development, and responsible AI practices, including validating, monitoring, and safeguarding model outputs. - Demonstrated effective verbal and written communication skills with the ability to mentor staff and contribute to technical strategy, standards, or best practices. - Proficient in using AI-augmented workflows to streamline coding, debugging, and documentation using AI coding assistants. Desired Qualifications - Experience designing AI enabled ‑architectures or leading AI feature development in production environments. - Knowledge of containers and orchestration (Kubernetes preferred). - Experience with CI/CD tools (Azure DevOps, GitHub Actions, Jenkins, TeamCity). - Deep understanding of TDD and testing methodologies. - Proficiency with Git and branching standards. - Knowledge of ML Ops, vector databases, embedding pipelines, or advanced prompt engineering techniques. WHAT YOU’LL GAIN: - Meaningful Impact: Shape how AI capabilities are embedded into real-world enterprise applications. - Technical Growth: Work with evolving AI technologies, from generative AI to modern ML pipelines and cloud platforms. - Leadership Opportunities: Mentor others, influence coding standards, and help define the technical direction for AI initiatives. - Collaborative Culture: Partner with cross-functional teams to solve complex problems and drive innovation together. - Continuous Learning: Stay at the forefront of AI advancements through hands-on experimentation and shared knowledge. JOIN THE JOURNEY: If you’re passionate about building intelligent systems, solving complex challenges, and helping teams unlock the power of AI, this is your opportunity to make a lasting impact. Bring your expertise, curiosity, and drive to help shape the future of AI enabled innovation. EEO Statement: BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

• The Workforce Analyst plays a critical role in optimizing workforce performance across the Contact Center by leveraging workforce management systems, data analytics, and emerging technologies. • Responsible for forecasting, scheduling, and real-time workforce optimization, while contributing to data-driven decision making through business intelligence and storytelling. • Leverage workforce management systems, business intelligence tools, and emerging technologies, including AI-driven solutions—to identify opportunities, solve complex challenges, and drive continuous improvement. • Develop and maintain short- and long-term forecasts that help ensure appropriate staffing levels across multiple lines of business while supporting service, operational, and member experience goals. • Create and manage schedules that balance service levels, employee experience, productivity, and business priorities. • Monitor intraday performance and make real-time adjustments. • Review and coordinate time-away requests while balancing employee needs with staffing requirements and service commitments. • Support and optimize workforce management technologies, including NICE CXone and other CCaaS and scheduling platforms. • Manage agent profiles, scheduling configurations, and workforce system data to support accurate forecasting, reporting, and workforce planning. • Analyze workforce and operational performance trends to uncover opportunities, identify challenges, and provide actionable recommendations. • Build and maintain dashboards, scorecards, and reports using business intelligence tools such as Tableau, Power BI, Excel, and similar platforms. • Partner with Contact Center and business leaders to align staffing plans with changing operational and strategic priorities.

The Sr Mortgage Advisor role is all about using your skills to connect with members and brokers, not just to sell mortgage loan products, but to create a lasting positive impact on our members and in BECU's journey. Prospecting and lead generation w...

• You’ll lead the development of end-to-end member journeys, mapping key lifecycle stages and defining the moments that matter to drive engagement, retention, and growth. • You’ll build and operationalize segmentation strategies, translating enterprise segments into actionable marketing approaches that better serve diverse member needs. • You’ll own key marketing models (e.g., next best offer, attrition) from a strategic lens— identifying gaps, refining existing models, and shaping future capabilities. • Guide an integrated channel strategy across digital and traditional platforms, with a focus on expanding into under-utilized channels to broaden reach, increase engagement, and drive measurable impact. • You’ll translate data into actionable insights, partnering with analytics teams to inform strategies, evaluate performance, and improve marketing effectiveness. • You’ll lead forecasting efforts and ROI analysis, helping the organization make informed, high-impact marketing investments. • You’ll collaborate closely with product, analytics, finance, and MarTech teams to align strategies, define requirements, and ensure seamless execution. • You’ll oversee marketing plans to ensure alignment with business objectives, while guiding teams to execute against a cohesive lifecycle strategy. • You’ll own performance storytelling—consolidating insights, leading business reviews, and delivering clear, strategic recommendations to leadership. • You’ll manage marketing budgets, ensuring accurate tracking, efficient allocation, and alignment with strategic priorities. • You’ll mentor team members and act as a strategic thought partner, fostering innovation, accountability, and continuous improvement.

• Shape how BECU connects with employees, leaders, and members through meaningful, strategic content and programming. • Drive the execution of high-impact communications across internal and external events, ensuring every interaction reinforces BECU’s brand, culture, and business priorities. • Build strong cross-functional partnerships and leverage data-driven insights to influence engagement, alignment, and trust across the organization. • Elevate BECU’s internal reputation while supporting enterprise-wide strategies.

• Serve as the technical steward of BECU’s MarTech ecosystem: Own platform configuration, integration patterns, data flows, and implementation standards to ensure long-term scalability, stability, and supportability. • Design and build advanced journeys and automation: Develop and optimize complex workflows, including audience qualification, orchestration rules, timing strategies, and cross-channel execution. • Enable personalization at scale: Configure advanced targeting, content rules, and decision logic; partner with channel and content teams to operationalize personalization while maintaining data quality and compliance. • Architect and maintain integrations: Implement and support integrations between Salesforce Marketing Cloud, data platforms, CDPs, personalization tools, and adjacent systems—ensuring accurate, observable, and governed data flows. • Ensure platform health and quality: Monitor performance, troubleshoot issues, conduct QA and audience validation, and proactively identify risks to protect campaign accuracy, data integrity, and member trust. • Collaborate cross-functionally: Partner closely with Marketing, MarTech, Data, IT, and Compliance stakeholders to solution use cases, evaluate tradeoffs, manage dependencies, and align solutions with enterprise standards. • Support campaign execution when needed: Roll up your sleeves during high-volume periods to help build, validate, and launch campaigns, ensuring deadlines are met without sacrificing quality. • Support experimentation and innovation: Pilot new tools, features, and use cases—evaluating feasibility, implementation effort, risk, and value prior to broader adoption. • Provide guidance and best practices: Offer technical guidance, architectural input, and best practices to marketing and operations partners—serving as a subject-matter expert without formal people-management responsibilities. • Establish standards and guardrails: Maintain implementation standards, documentation, and controls that enable consistent, compliant use of marketing technology across teams.

• Review MDX-related activities, communications, and materials for regulatory compliance, ensuring accuracy, consistency, and alignment with applicable federal and state requirements • Draft, update, and maintain operational risk controls and manage control inventories, ensuring controls are clearly documented, current, and aligned to regulatory expectations • Support internal and external audits by gathering documentation, responding to inquiries, and helping drive remediation of audit findings through clear and actionable plans • Assist with complaint review, tracking, and root-cause analysis, helping ensure complaints are addressed appropriately and trends are identified and escalated • Actively participate in PRCI and RCSA activities, supporting risk identification, assessment, and documentation efforts across the MDX organization • Research federal and state regulatory requirements and apply them practically to MDX operations, translating regulatory language into clear, actionable compliance guidance • Help build, refine, and improve compliance processes in a developing environment, balancing structure with flexibility as the program matures • Partner closely with MDX teams, Enterprise Compliance, and risk partners to embed compliance requirements into day-to-day operations

• Serve as the primary First Line of Defense Operational Risk leader for MDX, providing clear governance, oversight, monitoring, and reporting across all business activities • Establish and lead the Operational Risk & Controls function, designing frameworks, standards, and practices that align with enterprise risk programs and support future scale • Lead, coach, and develop a team of risk and control professionals through clear objectives, ongoing feedback, and meaningful growth opportunities, while conducting timely performance evaluations • Drive consistent execution of risk assessments, including RCSAs, incident management, issue management, and process-level risk oversight • Oversee control writing, control design, and maintenance of the Process Risk & Control Inventory (PRCI), ensuring accuracy, completeness, and alignment to enterprise standards • Ensure business-owned PRCIs are effectively designed, mapped to risks and processes, and tested in accordance with enterprise and regulatory expectations • Partner with Technology and Enterprise Risk to design, implement, and mature manual, semi-automated, and fully automated controls that improve efficiency, accuracy, and sustainability • Lead control health evaluations, performance monitoring, rationalization efforts, and ongoing improvement of control effectiveness • Oversee issue identification, remediation planning, and execution for control gaps, audit findings, and regulatory issues • Own audit and exam preparedness, support regulatory interactions, and manage findings through resolution • Assist in the development and delivery of dashboards, metrics, and reporting that provide senior leadership with transparent insights into emerging risks, control health, and operational performance • Integrate risk considerations into strategic planning, change management, and new product or process initiatives in collaboration with senior leaders • Partner with Operations, Marketing, Digital, Data, Product, Technology, and Enterprise Risk to embed risk awareness and enable operational excellence • Act as both a builder and teacher by upskilling the organization, fostering accountability, transparency, and a strong risk-aware culture • Identify systemic and emerging risks, ensuring timely escalation and visibility aligned with organizational risk appetite