• In your role as Personnel Services Specialist (m/f/d) - zvoove Payroll, your mission is to act as the primary contact for our customers for any questions related to zvoove Payroll and to ensure timely problem resolution. • You will have a direct impact on our customers' satisfaction. • By doing so, you will also strengthen long-standing successful partnerships and contribute to zvoove’s continued success. • With your open and customer-focused manner, you provide our customers with the necessary (technical) support for payroll and salary administration in all support inquiries. • You are responsible for configuring our software for customers, independently analyzing issues, responding to user requests by phone, email or remote access, and carefully documenting all processes. • You support our customers with everyday questions about our software and guide them through onboarding as well as the successful preparation of their payroll. • Building and continuously expanding expert knowledge of our products is a matter of course for you. • Through your interaction with customers, colleagues, sales and the product team, you form an important interface and increase the value of our services. • After successful onboarding, you will conduct seminars for our customers (online or in person) to further train our users successfully.

• Lead payroll for 700+ employees across EMEA, ensuring compliance and accuracy. • Lead a regional HR/payroll team and support vendor coordination. • Drive payroll system improvements and standardisation efforts. • Lead audits and special payroll cycles. • Collaborate with cross-functional stakeholders to ensure high level of quality payroll services. • Execute operational tasks to support day-to-day payroll delivery operations as needed.

• Perform processing, entry, and verification of payroll data • Ensure timely and accurate payroll distribution across government and commercial labor categories • Support labor coding, PTO tracking, and benefits deductions • Ensure all documentation is compliant with SCA wage determinations, DCAA audit requirements, and internal controls • Input timecard and labor data into payroll and HRIS systems • Support processing of semi-monthly and off-cycle payrolls • Ensure compliance with labor categories, job codes, and billing structure • Validate PTO accruals, deductions, and SCA-required fringe benefits • Reconcile payroll variances, missing time entries, and exception reports • Respond to employee inquiries regarding timekeeping or pay • Support payroll audits and labor compliance reviews

Role Description The HR Operations Manager is responsible for overseeing and optimizing all core HR operational functions for EWC Growth, including multi-state payroll, HRIS management, and benefits administration. This role ensures accuracy, compliance, and efficiency across all employee lifecycle processes while supporting a multi-unit, high-volume retail and services environment. This position partners closely with field leadership and the finance team to ensure seamless execution of payroll, data integrity, and alignment with business objectives. The HR Operations Manager plays a critical role in maintaining compliance across multiple states and driving continuous improvement within HR systems and processes. Essential Functions - Payroll & Compliance - Own and manage end-to-end payroll processing across multiple payrolls in a multi-state, multi-unit environment. - Ensure timely and accurate payroll processing, including commissions, bonuses, and adjustments. - Maintain compliance with federal, state, and local wage and hour laws, including multi-state tax regulations. - Partner with Finance to reconcile payroll, support audits, and ensure accurate reporting. - Manage payroll-related inquiries and resolve discrepancies in a timely manner. - HRIS Management (Rippling) - Serve as the primary administrator for the Rippling system. - Maintain data integrity across all employee records, ensuring accuracy and consistency. - Manage system configurations, workflows, reporting, and integrations. - Partner with internal stakeholders to optimize system functionality and drive efficiencies. - Lead system enhancements, implementations, and process improvements. - Benefits Administration - Oversee the administration of employee benefits programs including health, dental, vision, and ancillary benefits. - Manage open enrollment processes, employee communications, and vendor relationships. - Ensure compliance with applicable regulations (e.g., ACA, COBRA, FMLA). - Resolve employee benefit inquiries and escalations. - Operational Excellence - Develop, implement, and continuously improve HR operational processes and procedures. - Ensure compliance with company policies and all applicable employment laws. - Maintain accurate documentation, reporting, and audit readiness. - Identify opportunities for automation and process optimization. - Partnership & Support - Partner with field leaders to support workforce needs, payroll understanding, and HR processes. - Collaborate with Finance on headcount reporting, labor costs, and budgeting. - Support the Head of HR with strategic initiatives, reporting, and compliance efforts. - Any other duties assigned by management. Qualifications - Bachelor's Degree in Business or Human Resources preferred. - 5+ years of progressive HR operations experience. - Strong experience managing multi-state payroll in a high-volume environment. Requirements - Hands-on experience with HRIS platforms (experience with Rippling strongly preferred). - Solid understanding of wage and hour laws, payroll compliance, and benefits regulations. - Experience in retail, multi-unit, or service-based organizations preferred. - Strong attention to detail with high level of accuracy and accountability. - Ability to manage multiple priorities in a fast-paced environment. - Payroll expertise and compliance focus. - Systems thinking and process optimization. - Strong analytical and problem-solving skills. - Cross-functional collaboration. - High level of discretion and confidentiality. Benefits - Base salary range of $80,000-$100,000 + bonus. - Medical, Dental & Vision Insurance. - 401(k) Plan. - Paid Time Off & Holidays. - Paid Parental Leave. - Life & Disability Insurance. - FSA & HSA Accounts. - Complementary Waxing & Product Discounts.